Questions

Hi Team, I’m unable to access the Adobe Admin Console through my Adobe Pro (Enterprise ID) account. It seems the option or access permissions are not available. Could you please check if my account has admin privileges or if any configuration is required on the backend? Thank you,Ganeev Singh Rajpal 

They removed our 71 licenses and said there will be a refund within 1-2 weeks and until now, it's been a month and we don't receive any refund, On top of that, they ask us to pay again for those 71 licenses.  They know we rely on their products. Instead of finding solution, they just want to get money from us 

Can I install the Elements 2025 bundle on multiple computers without having to create a separate Adobe Account for each?  I have separate licenses for every computer. I work at a public library.  We have computers for public use.  Due to Windows 10 EoL, I am preparing new computers to replace our old ones. We purchased 14 licenses for the Photoshop and Premier Elements 2025 bundle, one for each of our new public computers.  When I installed it on the first one, I ran into the requirement to activate it using an Adobe Account.  Despite some alarm bells, I created a new Adobe Account for the library (I hoped) and activated the first of our 14 licenses. Do I have to create a separate Adobe Account for each license?  It certainly seems so!  This is a pretty incovenient process already, and it will be much worse if I have to create 14 insitutional email addresses in order to create 14 Adobe Accounts.  Then there's the problem of ongoing

Hi there, I recently upgraded to Creative Cloud Pro, so I can allow another user to access and edit my existing files on Premiere Pro on their own personal device. However, my projects still haven't appeared on their dashboard, since then we contacted Adobe support. I followed their advice, I un-added them and re-added them. We're not sure if it'll work.  I'm still looking into other ways to fix it, but I wanted to know if anyone else has encountered the same issue with data migration and resolved it. Thanks!

Will any of my content, data, or voice recordings submitted during the Firefly Generative Speech Beta be used to train or improve Adobe’s AI models?

Hi, we’re from Spinta Digital. We’d like to know how many Adobe Creative Cloud subscriptions exist under our company domain (@spintadigital.com) and want to migrate them to a centralized Creative Cloud for Teams account. How do I do it?

Hello everyone, We’re in the planning stages of migrating our organization’s Adobe users from AdobeIDs to Federated IDs and are looking for any recent insights or experiences from others who’ve gone through this process. We have a Google Workspace tenant with a dedicated domain, so we expect the switchover to be mostly one-to-one. Our plan is to use Federated IDs for staff members (who are all within their own OU in Google), and to continue managing Adobe IDs manually for users in other OUs (e.g., external users and students). We’ve already had an expert session with an Adobe representative, who recommended the following general process for updating accounts: Set up the Adobe Cloud app in Google Workspace.Convert existing AdobeIDs to federated via CSV upload.Configure and sync the directory. That said, some of this information differs slightly from documentation and some forum posts we found from a few years ago- so we’re hoping to confirm what’s current and what ma

Hello Adobe Team,When I tried using the new Generate Upscale option, I received an error message. I still have plenty of AI credits left, so I don’t think that’s the issue. It might be something on Adobe’s side or possibly something with my Laptop.Does anyone know how to fix this issue?Thank you!

With Microsoft's recent announcement in ending it's support on Windows 10 by October 14, 2025. Does this mean that Adobe Creative Cloud suite will also recommend users to upgrade to Windows 11? Can someone provide an estimated timeline on it. Thanks

i could not find who is my admin for my adobe account each account asking request access

Hello Adobe Community, We are facing a very serious issue with Adobe that has left our company unable to use any of the Creative Cloud applications we rely on. I want to share this here both for visibility and to ask if other customers have experienced the same. In August 2025, Adobe offered us a discounted renewal for Creative Cloud Pro Team (2 seats).We accepted the offer through the Adobe Portal, where it still shows as Approved with a “Due Now” amount.Later, Adobe told us that to apply the discounted offer they needed to cancel our existing subscription first. They asked us to confirm this by email, which we did.Adobe then cancelled our old subscription but did not activate the new discounted plan.As a result, all of our apps stopped working, and our team has been unable to do its work since then.  We have now spoken with more than 10 Adobe support agents via chat and Microsoft Teams. Unfortunately, none have been able to resolve the issue. The only “solution” p

Hello,In the Admin Console, the ‘Storage’ section shows that my account is supposedly using 20 GB. However, I cannot understand where this amount comes from. Especially since I am careful not to use any cloud storage.Where can I get an overview of all stored files?There is nothing specific to be found in the Admin Console.There is not a single file under ‘Files’ in the CC App / asset.Even when I switch between my private profile and my company profile.I would be grateful for any information.German:Hallo,in der Adminconsole wird im Bereich „Speicher“ angezeigt dass mein Konto angeblich 20 GB nutzt. Ich kann aber nicht nachvollziehen woher diese Menge stammt. Vor allem weil ich darauf achte eigentlich kein Cloud speicher zu nutzen.Wo bekomme ich einen Überblick über alle gespciherten Dateien?Innerhalb der Adminconsole ist nichts Konkretes zu finden.in der CC App / asset liegt unter „Dateien“ keine einzige Datei.Auch wenn ich das Profil wechsele zwischen meinem Privaten und dem zu meinem

I would like to convert my Adobe ID to an Enterprise ID. According to Adobe's YouTube channel I should do the following:https://www.youtube.com/watch?v=XLhlzUl-HyEUnfortunately I do not have 'Settings -> Identity' in my account. I can confirm that I have NOT selected my personal profile at logon. I've already asked the Help Assistant for assistance and he told me that I am using an Adobe Teams ID and that it's not possible to do that.Why ist not not possible and how can I create an Enterprise ID instead?I would be very happy about help.

  My mac won't let me download in design. Would anyone be able to help?

I am struggling with one machine that cannot log in to acrobat, the moment i click on sign in it just signs out even on the internet when i try to log in gives me an error that the website cannot be reached but i do have internet connection, please assist

I have a small creative company and we currently have 'Adobe for Teams' license. I want to increase the number of users to 20 as well as the number of creatives and content that is generated which may mean I will need more credits across the entire CC suite and mainly use Express and Firefly for campaigns. What is the best Enterprise License that can work for me and at what cost? I would also like to know about deployment and any help I can get in onboarding my team.  (Vasielos Dandelis) 

Les formules Adobe deviennent hors de prix. D’autres développeurs de logiciels similaires ont déjà fait les frais en procédant de manière similaire...

Hallo,  anscheinend ist der Link defekt und führt bei mir am Computer zu einer Webseite mit dem Fehler 404: Die Seite konnte nicht gefunden werden und wenn ich den Link auf meinem iPhone mit dem Safari Browser aufrufe wird eine nicht startbare PDF-Datei heruntergeladen. Gibt es noch eine andere Möglichkeit an das Formular heranzukommen? Viele GrüßeAbdi

Hi Jeffrey, Need to understand if Tax Deduction at Source (TDS) is applicable to payments made to Adobe for purchasing their softwares. If not, you would have a TDS Data Sheet for the current financial year from the IT Department, specifying the same. We will have to submit that to our auditors.

Dear Adobe Team,I am currently developing a PDF product and have successfully tested the Adobe PDF Services API, which works very well for our application. To continue using it in our product, I would like to request a quotation for the API.I have submitted inquiries through Adobe Document Services Pricing Contact and have also emailed amohssen@adobe.com and elishia@adobe.com multiple times, but unfortunately, I have not received a response.Could you please advise on the proper steps to obtain a quotation or direct me to the appropriate contact for this request?Thank you very much for your assistance. 

Looking to upgrade my iMac. Could anyone let me know if the spec attached is good enough 

As a senior project manager with the Coca-Cola Global Headquaters in Atlanta, I've been extremely disappointed with Workfront. It is extremely "clunky", lacks the ability for customization and is NOT user friendly. We wrongly assumed that this Adobe product would be as good as all of the others and it is not. We have benn using Workfront for 2 years and it has not gotten any better. It would serve Adobe's brand to either make major improvements or just get rid of it. We are now looking into Airtable ans it seems to have the custimiztion we need. Thank you for your time,Dana BrownSenior Project Manager  Coca-Cola Creative Studios

I'm a creative team lead with an enterprise subscription, but one of my team members is the library owner/admin. Although our settings show that I'm allowed to write to/modify our shared libraries, I remain unable to do so. I should add that our newest team member is also able to add and modify resources, but I am not.  (Jonathan Joyce)

The FTP site will not allow anonymous login and I'm not sure where else to find it.  Again, looking for adobe ADMX file.Thanks.

Hello, some of the users in our company are suddenly unable to access the firefly homepage, despite having more than enough generative credits. There is a red banner at the top of the page stating:"You do not have access to Firefly. Request access from your IT administration."I have attached a screenshot of the firefly page and the users account showing the credits. Our admin had no idea how to fix this, what can we tell him to point him in the right direction?