Questions

Hi, this is literally a last ditch effort. I'm not an admin so I can't reach Adobe help directly. I have an Adobe plan that I got a year ago and used my college email to get the discount. I only wanted it for this year since I switched my major and don't need it anymore. However, I can't find anyway to manage or cancel my plans and somehow it's due to my school being attached to the account? Reached out to them and they couldn't help, am I supposed to call Adobe directly? I just want to cancel this subscription but there's no easy way to do it for some reason 

Hola, en mi consola tengo dos licencias creative cloud pro y las dos tenía asignadas a un usuario cada una. Necesitaba colocar la licencia a otro usuario, sin embrago, eliminé la licencia con el usuario antes de desvincular la licencia. Y ahora me aparece en la consola que las dos licencias estan ocupadas y no puedo colocar la licencia al usuario que necesito. Volví a crear el usuario anterior y me aparece el ícono de que esta adjunta la licencia al usuario pero al abrir el usuario no se encuentra ningún producto adjunto. Que hago en este caso ya que necesito colocar la licencia a otro usuario.

how can a change my account from a regular pro account to a student account now im at university 

Back in 2015 when SSO was enabled in Creative Cloud for Enterprise, SSO via SAML was an enterprise feature. We are a small business with less than 100 employees and SSO/SAML support is one of the first questions we ask a vendor when evaluating a product. This feature has really moved down market and Adobe should enable SSO/SAML ID Federation in Creative Cloud for Teams.

Hi all, My team is having issues with the way that logos are being displayed in our CC libraries panel. Please see the attached screenshots. Two of my team members are seeing most of the logos displayed with a white background. For me, all of the logos are displayed correctly – with a transparent background. The logos were added to the cloud by dragging them from Illustrator to the cloud panel. This issue only affects the thumbnail image. When placed in a document, the white background is gone. The same issue is happening is Illustrator, Photoshop, and InDesign. So far, we have tried:Quitting all Adobe appsSigning out of the Creative CloudEnabling GPU viewChanging user interface settings in Preferences Please let me know what else I can try! Craig

Trying to install various programs on Windows 11 for school. I download the setup applications for the software I need, click them, and... nothing. Tried running as an administrator, restarting my computer, etc., nothing works.

Just sharing.I set up an internal update server following the guide Use the Adobe Update Server Setup Tool (AUSST) for IIS on Windows 10.The first day, I could install and update Adobe application through the apps tab.I set up a nightly task to update the internal server (AdobeUpdateServerSetupTool.exe --root="..." --incremental)The next day, I got a 404 error on the apps tab.It appears that  the Adobe Update Server Tool deleted the "web.config" in the "ACC\services\ffc\icons" folder.As a workaround, I put all the directives in web.config at the root level with "location" tags.<?xml version="1.0" encoding="UTF-8"?><configuration>    <system.webServer>        <staticContent>            <mimeMap fileExtension=".dmg" mimeType="file/download" />            <mimeMap fileExtension=".sig" mimeType=

Just in case people are having the same problem, I too have this problem.  I manage a team of 50 licenses, billed every month to the same credit card.  Every few months, on the day of billing, despite the card having plenty of funds, there's a red banner saying 'There's a billing issue'.  Then when I call they always say some variation of don't worry or the bill hasn't been created yet, wait 24 hours, etc.  There have been times when this happens that, in addition, some people's licenses are randomly removed, and those people get an email saying that the admin (me) has removed their license.  Well this makes people mad and interrupts their work.  So they call me and I have to re-assign their license, hoping that I remember who had what.  This has about at least 6 times and I've never been given any explanation even though I've asked it to be escalated, etc.  Basically it's not important enough for Adobe or something. It prevents me from using the

hellototal machines 45 Used machines 30 as you can see i have purshased a 45 licenses  ( Creative Cloud All Apps for HED - Shared Device)but the used machines number are incrementing automaticlly without creating any package and profile . is there anything i can do. 

Why can I not get anyone from (Personal information, edited and removed by moderator) to respond to my 6 emails. I've tried since Aug 28th to renew my license. I've chatted 3 times with support and each time I am told I have to contact that email address.  I don't understand why they are ignoring a long term customer like this. I've never had this difficult just to renew a license.  I'm extremely frustrated.

I have a new computer and am attempting to update the system with all of my active Adobe applications (current release and beta). I am logged in on the same Adobe account as I have on my older system, I am able to download and install current releases, but only see beta . I am not seeing an option to download Beta software of Premiere or Media Encoder. I have installed the same Creative Cloud app version. Any suggestions? Creative Cloud version 5.7.1.1 was repaired, uninstalled and installed 

Everyday mutliple times a day i am accused by Adobe for sharing my account, which I do not do, Anyone else getting bombarded with pop-up messages telling me:"Your Adobe account can be signed into two computers— but only used by you. If you're sharing with team members, ask your admin to purchase additional licenses. If you're sharing with family or friends, encourage them to buy their own plan." NO ONE ELSE IS USING MY ACCOUNT BUT ME! Everytime, there is a learn more, and i always hit the not helpful button with this message:"STOP WITH THE POPUPS IM NOT SHARING MY ACCOUNT. I SWITCH BETWEEN MULTIPLE COMPUTERS FROM HOME AND OFFICE. LEAVE ME ALONE. I OVERPAY ALREADY. EVERY TIME IT POPS UP I WILL REPORT IT. STOP IT." Anyone else getting spammed from Adobe asking for more money like this??? I mean I'm already a share holder(not by much but still) this is so annoying of Adobe to constantly accuse me of sharing. 

Hello, i am trying to download the apps that i need to use for my courses, and it keeps telling me I have to request access to my administrator, I have went tor the plans section of my account and it does not tell me who my administrator is

Hi I am unable to access Adobe apps, getting subscription issue. I have reinstalled now still getting error. Help me

This appears everytime when i try to sign into adobe applications: Sorry, your account is not valid on this device. Please try again with school ID.Your IT administrator may have applied access restriction on this device. Please try again with another Adobe account or contact your IT administrator for assistance. Hi I have tried to sign intoo different accounts but this error always comes up. I have contacted my school and I have long left on my school subscription.   

Hello,The Unified Package Adobe Acrobat Pro X64 2025.001.20432 with Named User Licensing fails to function in offline or network-disconnected scenarios. Acrobat features are not availble network-disconnected mode on an Enteprise GFE environmant. This behaviour is also consistent on enterprise enviroement personal computer. Is this by desigen. Can someone reprocude this issue.

I'm a bit confused.  I have licenses for Acrobat Premium for Enterprise, but can't find it to build a deployment package.  I see the installer for Acrobat, but the info bubble doesn't list Acrobat Premium as one of the versions in the package. How can I build a package for Acrobat Premium for Enterprise? Thank you!

Photoshop says that I don’t have an internet connection to use this feature. I can’t use image generation, increase file size, or generate backgrounds and so on.How can I fix this issue? Why is this problem occurring?

We are facing an intermittent issue where licenced users are unable to acces PRO features of Acrobat. We run 15 AVD servers in a host pool and use FSLogix for user profiles.  When the issue occurs and support receives a call, we disconnect the user from the server and reconnect to a new one.  All VMs are running Windows 11 Enterprise multi-session. We initially tought if more than 1 licenced user was runing Acrobat on the same server was the culprit but after testing this is not the issue. We also disabled all Adobe GPO we had configured. Those are based on available documentation for RDP deployment (likely outdated by now) and remove login nag for unlicenced user due to the unified installer.  This did not yield positive results.  Clean reinstalls were also performed with unchanged results. Are there any leads we could investigate or known resolutions for this problem? Thank you

As described in this ticket, updates for Adobe Acrobat and Reader no longer work on various Macs.https://community.adobe.com/t5/download-install-discussions/unable-to-connect-to-the-adobe-update-server-error-105/m-p/15516249I won't go into the details here, as they can all be found in the linked ticket.Unfortunately, the last ticket was simply closed by the Adobe employee, even though there was no solution. I find this approach more than questionable, considering that we are all paying customers. If something like this happens again in this ticket, I will contact Adobe management directly. 

Hello,I can't seem to find the Administrator of the Enterprise account my account is listed as a user of. I contacted Adobe Support on the phone initially because my supervisor couldn't access the Admin Console, but they said she was not an admin at all. They could not list other admins. I work at a large (1,000+ people) organization. How do I find who is the admin of our Enterprise account?

System saidYou are now connected to Shivam, who is reviewing your account. If you need to share sensitive information, such as credit card number, please wait for your agent to give you steps to share it securely.You saidI want to cancel contract (number)Shivam Agent saidHello, I'd be happy to help you today, let me first pull up your account information and access your details.Agent saidThanks for providing the information. I have 1 year of experience working with business customers across industries. I have seen the issue you described earlier with a few other customers. I’ll help you quickly. I understand you wish to cancel and I will surely assist you with that.As I have checked, you have a Creative Cloud All Apps active subscription in your account. May I know the reason for cancellation, so that I can assist you better?You saidI don't need it anymore. Please cancel it.You saidWhen I click on manage there is no option to cancelYou saidHello?Shivam Agent saidAll right, let me check

2 faktury za ta samą usługę dla jednego użytkownikabyło połączenie konta i starego konta nie odpięto i teraz mam 2 faktury

Hi everyone,I need some help. When I log in to Behance with my Adobe ID, it shows this message first:"Welcome to Covina Arts-Deleted-Org. Since you already have an Adobe plan associated with this email address, we'll create separate profiles for you."After that, I only see a new empty profile. My old projects are missing, but I can still see my old profile picture.Here’s my old Behance profile link:https://www.behance.net/allyabbasI just want to get back my old portfolio and projects. Has anyone encountered this issue before or knows how to resolve it?Thanks a lot

hi,  I work for an NHS trust, we want to utilise the Adobe sign module with additional requirements; Microsoft Teams integration (we know it does this)Microsoft Sharepoint integration (store documents for signature here, not in adobe cloud)setup teams of users with shared access to documents for signature. I have spoken to one rep who didnt understand that the NHS in the UK has 215+ 'trusts' of which I am an employee of one.