Questions

This morning I found that Illustrator 30.1 will not open. I get the spinning beachball of death and have to force quit the application.   I have restarted the computer and made sure all updates have been applied. I also reset the preferences as suggested in another discussion.   Macbook Pro 2023 macOS Tahoe 26.2 Illustrator 30.1 Creative Cloud 6.8.0.821   Hoping for a quick fix as this program is central to all the work I need to do everyday.

A bug that occurs far too frequently is that I'll save an Illustrator file, then export it to Photoshop to flatten it for proofing and printing smaller files. But let's say I get a change request, I'll make the change, re-save the Illustrator file, and open it again in Photoshop. However, this new file is now showing the text in the new spot and the old spot. I thought this could be a Photoshop issue, but the only way to fix it is to open the illustrator file, seelct all, copy, create new file, paste, and re-save.

It has been 4 days since Illustrator keeps on crashing or won't open. I already updated all drivers, reinstalled CC and all apps, runned antivirus... I really tried everyting and it's so frustrating. Can someone please help?   <Title renamed by moderator>

Desde las ultimas actualizaciones, cuando arrastro una imagen/capa del Photoshop al Illustrator y después guardo el archivo desde el Illustrator, la imagen desaparece. ¿Que debo hacer? PD: Por favor Adobe, deja de añadir herramientas de IA que nadie pide y no estropees lo que ya funcionaba bien...

Hi, I've got templates set up which have text in them. The text is all Arial 10pt. When I click to add new text, the default is always Myriad Pro.  I've made sure the 'Character' is Arial when saving the template. I've also gone to "Character Styles" and made sure [Normal Character Style] is set to Arial.  Everything says Arial, but when I click to type new text, its still Myriad Pro. Its driving me nuts. Any ideas? Thanks   <Title renamed by moderator>

Hi,For the last 8 years I've been creating documents where I save layered PDFs as the final version.  Often I am required to revisit these layered PDFs to amend items on individual layers.   I have noticed that when people create these documents in the latest version of illustrator and save it as a PDF the layers are no longer visible in my slightly older illustrator programme. It apears as a flattened file.  I'm happy to update illustrator and use Ai. files but how can I retain access to the 8 years worth of old documents with layers.  I can't go through and resave all of them as Ai. files (there are 1000s). Is there a way I can switch to an earlier version of illustrator (whilst still having a new version installed) so that I can continue to amend the PDFs?   As mentioned, I'm happy to save Ai files going forward, but I need to be able to edit layers on old PDFs.  Thanks for any insight.

Hello allI need to create some vector artwork in both RGB and CMYK.New to this and would really appreciatre some advice on the correct workflow. Would I produce the artwork in RGB is it as simple as saving a copy and changing the colour mode to CMYK. Doing this does make the colours muted as you would expect?Is the best workflow?Thanks for your time/expertise.

Illustrator 30.1 on MacOS 14.6.1 I recently had to process some ai-maps with drop shadows that were placed in Indesign. Their resolution was flagged as insufficient so I changed the document raster effects settings accordingly.  But the changed settings were not applied to all objects that had Drop Shadows applied so I manually confirmed the settings to force an update (which was bothersome due to the number of elements).    Does anyone have an idea what I may have been overlooking?  Is there a way to force an update of all Effects in an Illustrator file?    Thanks in advance for any insights,  Pfaffenbichler 

Hello!Everytime I have copy and pasted a gradient mesh since downloading Illustrator 2026 they have pasted as images. It's been a pain since I found a way to work this out (creating a symbol) but it shouldn't be like this. Is there any other option to fix this? Should I reinstall the software?

Bonjour,  Je rencontre des problèmes de lecture de fichiers depuis la MAJ d'Illustrator. Je ne peux plus ouvrir mes fichiers malgré le fait qu'ils soient bien en (.ai) et aucune sauvegarde n'apparaît dans les dossiers de sauvegarde automatique alors que mon fichier date du 09/01/2026. La seule sauvegarde qui apparaît est du 06/01/2026...Comment puis-je récupérer mes fichiers ? 

I haven't worked in Adobe Illustrator for a while, and suddenly the “new file” button has stopped working. I've tried many things to fix it, but nothing helps. I would like to use the new menu instead of the classic one selected in the preferences. Everything works normally in Adobe Photoshop. I've also tried cleaning the AI files and reinstalling, but nothing has helped.

Hola comunidad de Adobe, ¿cómo están?Estoy trabajando en la identidad visual de una marca y necesito identificar la tipografía (fuente) del logo, pero la estuve buscando y no logro encontrarla.¿Alguien me puede dar una mano para saber qué fuente es o cuál es la más parecida?Puedo adjuntar una imagen del logo para que lo vean mejor.Desde ya, muchas gracias.Saludos cordiales.

For the love of all that is print production, can we please get the ability back that CC libraries remember layers using "place copy". It's been a know issues since the release of 2017! For a print production enviroment, libraries are basically unusuable as is in Illustrator.

I've just been doing some artwork in Illustrator and it has now developed this annoying bug. I had a piece of text that was in Pantone 419C ink with a coloured overprint keyline. I needed to change the text from Pantone 419C to 100% black. I clicked on it with the pointer tool and hit the black swatch in the colour window and it said it had changed to 100% black - however when I opened the saved PDF the text was still in the Pantone 419C? I went back into illustrator and the text still said it was 100% black. Bizarre. I then selected the text with the text tool and guess what - it came up as Pantone 419C? Really weird. Whilst the text was highlighted I changed the Pantone 419C text to 100% black. And that fixed it. Adobe you need to fix this - as its a bad bug. Artwork could go out specced in the wrong colours. See attached video. By the way I'm using Illustrator 30.1 on Mac OS Sequoia 15.6.1

Hi All,My CC is not showing the v30.1 update for Illustrator , and for some reason the v30 keeps crashing, whenever I attempt to save any work. Is there anything I am missing ? Thanks for the helpWish you all a very Happy New Year

Hallo zusammen, Mein adobe illustrator stürzt quasi immer ab, schon bei der ersten Aktion.Habe mit dem cloud-cleaner ALLES gereinigt und creative cloud neu geladen und ebenso AI neu downgeloaded. AI ist gleich wieder abgestürzt.Jetzt kann ich AI gar nicht mehr öffnen: ich klicke auf den Icon AI, die Uhr zeigtsich für ein paar Sekunden, das wars...Was tun um ihn wieder zum Laufen zu bringen?Danke für alle guten Tipsrolf   

Hello, Has anyone else encountered issues with the 2026 version of Adobe? For example, I often have problems with white overprinting, it doesn't recognize fonts even if they are installed, and it tells me that images are not embedded even when they are. Any suggestions?

Hello everyone,Recently, I accidentally updated my macOS to macOS Tahoe 26.2, and I have encountered several issues when using Illustrator 2026. Some of these issues include:Being unable to open files using File > Open in Illustrator. However, the files will open if I click on them directly outside of Illustrator.Being unable to export files to other formats, as Illustrator lags or freezes as soon as i click on the export button.Being unable to change or relink images using the Links tool. Is there a way to resolve these issues?

Hello,I have scanned a document (a musical score), so I have an image.But the background is yellow, and I would like to make the background white.How to do it in Illustrator ?

Hi, This issue only happens with files from one particular colleague.I received the file from said colleague. Both of us are using the latest Illustrator software on new computers(Jan 2026). I opened the file in Illustrator and copied a small piece of artwork that only uses one colour. I then created a new document and pasted the artwork. Illustrator paused for a moment before pasting. When it finally appeared, I noticed it had also brought across a large number of swatches from the original file rather than only the swatch linked to the artwork I copied. Please help. It's blowing out our file sizes and giving us multiple errors while working with these files. I have attached one of the files for your reference. If you copy any of the objects in the art to a new document, you will be able to replicate the issue. ThanksDamian

Hi everyone, how to change background colour fill in illustrator?

Since Illustrator 30.1 update when I hold shift to select a colour, or do it manually from the colour picker, the colour will revert to grey or white. Has anyone found a fix for this?colour selectedupon exit, colour reverts to grey?

So when I'm trying to capture the locked text color to recolor another text or shape with the eyedropper tool, it creates outlined layers of the text I'm trying to capture the color from (and keeps the original text there), what is this exactly???* It most likely to happen when the whole layer is locked (not on the object only).

ها هي يا فضاء — نسخة جاهزة تمامًا للإرسال بصيغة بريد إلكتروني رسمي، منسّقة ومتكاملة، وباللغة الإنجليزية كما طلبت. يمكنك نسخها ولصقها مباشرة في بريدك.   --- Subject: Feature Request – Full Dark Mode for Dropdown Menus in Adobe Illustrator and Creative Cloud Apps   Dear Adobe Team,   I hope you are doing well.   My name is Fadaa, and I have been a long‑time user of Adobe Illustrator and the Creative Cloud ecosystem. I am writing to share a feature request that I believe would significantly enhance the user experience for many designers.   Currently, the User Interface settings allow us to choose between several brightness levels, but the dropdown menus and contextual menus remain in a light gray tone even when the dark UI theme is selected. This creates a visual inconsistency and can be distracting—especially for designers who prefer or rely on fully dark interfaces for comfort, focus, or long working sessions.   I would also like to highlight an important p

Hi everybody, I’ve got a problem where the application is stuck on the hand tool. All you can do is move the canvas about. Can anybody advise a solution to this?