Questions

when trying to denoise an image I get “an unexpected error occurred while processing” This happens every time no matter where the images are stored. They are on multiple external drives

after the recent update, my Mac Pro with an M4 chip running the latest OS (tahoe 26.4.1 and Lightroom 9.3.1.) now takes about 15 minutes to export four reasonably sized (8000x5000) pictures. it hangs on “preparing for export” for about ten minutes, then exports 1 picture, then hangs up again for two minutes, exports another picture, and so on. i run a photography business and this isn’t going to work for me. so what do i need to do? turn GPU acceleration to “auto” for the seventh time? clear my cache (it’s empty)? check activity monitor (lightroom is literally using 20 of 24gb of available memory, with the other 4gb taken up by kernel_task which prevents GPU heat damage)? check that i’m synced with the photos on the cloud (it says i’m backed up and synced)?what super specific combination of buttons do i need to press to make my $240/year app work properly?

This thread is for Lightroom Ecosystem feedback on the Early Access Content Authenticity Initiative (CAI)For Camera Raw and Lightroom Classic feedback, click here.    The Lightroom team is dedicated to building capabilities that foster trust and transparency in the age of AI. Our latest release, as part of the Content Authenticity Initiative (https://contentauthenticity.org/), allows you to add content credentials to your work when exporting in Lightroom to ensure provenance and preserve authenticity.   New content credential capabilities are available across the Lightroom ecosystem (Lightroom, Lightroom Classic, Lightroom for mobile (iOS & Android), Lightroom for web), and Adobe Camera Raw in Early Access. When exporting a JPEG from Lightroom, you can attach your name, social media handle, and a list of edits via a digital signature.   You can find the option to apply Content Credentials while exporting a JPEG in the export panel. It is, by default, turned OFF.

LRCC - cannot export any photos, after clicking destination and export, it perminantly gets stuck on 'Preparing 0/[x]', and never progresses.  I've alt-shift opened to reset preferences, i've turned off GPU acceleration, i've set the album as 'offline accessible', I can't seem to find any solution. Same result when trying to export as a JPG, PNG, or when trying different harddrives, etc. I've restarted the computer, checked for new updates or drivers, nothing is helping.  Not sure what to do, thanks! 

Unable to edit the text in the “Add watermark” field. As soon as I attempt to edit it, it deletes everything. Text does not appear on the image in the preview or after export. I have tried both black and white colour options, tried with drop shadow and without, etc. I am running macOS Sequoia 15.7.7.

Depuis que j’ai installé la mise à jour, la notation marche une fois sur deux et le logiciel marche au ralentit

Using Lightroom v9.3.2 on a Windows 11 LaptopI’ve just moved to a new laptop and installed Lightroom from the Adobe Creative Cloud. I am now getting the error “There was a problem with checking how much disk space you have free”  when I try and export a file. I have plenty of disk space, so not sure what the issue is. I’ve tried the solutions in the forum but none work. One solution is to delete the Users>Pictures>Lightroom Library.lrlibrary file, but I don’t have that on my computer.When I’m exporting a file, I get the option to select a directory, and in that dialog I can create new directories so Lightroom has permissions to create directories, and, I assume, also files. But still the message appears.  I’m at my wits end - I can’t export anything, so the program is next to useless. Does anyone have any ideas here?

Lightroom web version has suddenly stopped recognizing subjects and people for AI masking.  When using one-click for quick selection and adjustments, only whole image presets come up.  When trying to select the mask or using presets, nothing is selected/changes.  I've restarted Chrome, restarted my PC, made sure Chrome and all GPU drivers are up to date, etc.  Was working fine on one image then not the next.  These are all JPEG files.  Any ideas?

I present have Lightroom version 11.3.3 installed and. Synced with my Laptop with LrC updated to 15.4 from 15.3.3.I have not found the update on my iPad.

We get so many questions about this I decided that an authoritative post would be helpful.    If you've purchased a subscription from a mobile app store, (e.g. Apple's App Store, the Google Play Store or the Samsung Store), the subscription is for mobile devices only. Running Lightroom Desktop on a PC or a Mac requires a specific subscription purchased for desktop computers.   The Desktop subscription includes access to the Mobile product but not vice-versa. Lightroom Web is included in all subscriptions. If you've purchased the incorrect subscription for your needs, or your needs have changed, please login here to update your plan: https://www.adobe.com/products/photoshop-lightroom.html After subscribing to the Ecosystem plan, you can decide whether to cancel your mobile-only plan. Hopefully this helps.     

Assisted Culling is now generally available in Lightroom  TL; DR: Assisted Culling has graduated from Early Access to General Availability. It gives you a fast, reviewable first pass on large shoots: it surfaces your strongest frames and sets aside the obvious rejects, so you spend less time comparing near-duplicates. You stay in control: review everything, adjust the thresholds, and override any call. If you tried it back in October 2025, it's substantially more accurate now, especially for wedding, event, group, and portrait work. We'd love for you to give it another look and tell us what you think in this thread. What it does Open an album or collection, run a cull, and Assisted Culling analyzes your images against the criteria you choose: Subject Sharpness, Eye Sharpness, Eyes Open, exposure, and more. It marks Selects and Rejects, shows you why behind every call, and leaves the final decision to you.  How far it's come since Early Access  February 2026: Expanded from individual po

Hi Adobe Support Team, I am reporting a critical issue regarding abnormally high memory usage in the cloud-based Lightroom, which appears to be a memory leak. 1. Summary of the Bug After a standard editing session with high-resolution RAW files, Lightroom's memory consumption climbs to an extremely high level (over 26 GB in my case, as confirmed by Lightroom's own diagnostics). This memory is not released even when the application is idle or minimized. The only way to reclaim the memory is to restart the application completely. 2. System & Software Environment Lightroom Version: 8.4 x64 [ 20250603-0500-10f89fb ]Operating System: Windows 11 Pro (Build 2009)CPU: AMD Ryzen 7 9700X 8-Core ProcessorGPU: NVIDIA GeForce RTX 5070 Ti (Driver 32.0.15.7688, 15.5 GB VRAM)Total System RAM: 64 GBCamera Model: Sony α7CR (61MP)File Type: Uncompressed RAW (.ARW) 3. Steps to Reproduce 1. Import a batch of RAW files from the Sony α7CR.2. Perform edits on several photos, specifically using AI-powered

Never finishes  

I keep having trouble when starting Lightroom Classic.  It hangs withg the spinning circle and I have to Force Quit.  I can usually get it going, eventually, by going through the routine of Shift+Option start to reset preferences.  If that does not work I do an Option restart and check the box to check catalogue integrity (which can take some time).  If these fail then I reboot the Mac, and sometimes have to repeat the above before LR will open properly.This is on a New MacBook Pro with M5 chip, 32GB Memory and 4TB SSD running Tahoe 26.4.1.  It was happening before upgrading to this version of MacOS.  LR is on version 15.3.1 (LR Classic)Does anyone know how to stop this happening almost all the time? Hopefully, Richard

I used to be able to see albums shared with me in the desktop version of Lightroom, but no longer can after update. In the web version, I can see albums shared with me but can’t filter by photo’s I’ve hearted.

So I have the weirdest problem: Lightroom Creative Cloud 9.3.1 freezes every 3-5 seconds, for like maybe 3 seconds. Basically after every click, but not directly after one. It also freezes if I don’t do anything. it’s basically unusable.  I use Windows 11 (AMD Ryzen 9,  GTX 1660, 64 GB RAM, only SSD and M2 Harddrives), on my older PC it works just fine. I switched to Win 11 in January, but I think I witnessed that problem in December on the same machine, running with Win 10 already I use Premiere, After Effects, Illustrator and Photoshop all the time - No trouble at all. No crashes, no performance problems.  Cloud synchronization is turned off. No change if I turn off GPU-usage or not. (GPU-Memory is almost full though) I disabled one of my two monitors. Didn’t do anything. Re-Install didn’t do anything. Drivers are up to date. I’m out of options. Even ChatGPT is like “What??” Can anybody help me?

I’ve tried everything, including deleting and reinstalling lightroom, deleting and re-importing the preset, duplicating the preset, making a new preset from scratch with the same settings, and plenty of other methods but to no avail. Any preset that I make or import does not work but ones that lightroom created do. My photos are all JPGs and I am on LR Desktop. Please help

After yesterday update I can`t work with app anymore. Constantly freezing, after applying mask it comes with random values, even changing them wont affect the image, values changing by itself. Errors while exporting.

Where is the video stored after running convert to video?

LR 9.4 - Used the create video feature. LR added an extra person. How do I stop LR from adding the unknown person?

Ik werk met een windows tablet om foto's te bewerken onderweg/op locatie. Deze tablet ondersteunt scherm rotatie. Maar wanneer ik in Lightroom foto's op volledig scherm wil tonen aan klanten, gaat het bij het draaien helemaal mis. Ongeacht de begin positie. Alleen de positie waarin ik Lightroom heb opgestart werk goed. Maar ga ik bijvoorbeeld van landscape naar portrait, dan verdwijnt de foto half en komen er toolbars in beeld. Overigens is dit alleen bij foto op volledig scherm. In Lightroom tijdens het bewerken gaat alles prima. 

Hi there!I'm using the latest version of Lightroom on M3 Max MacBook Pro with macOS 26.5. AI generative remove tool all of a sudden started taking several minutes when it used to take seconds to clean up background for the exactly same gallery of photos.My setup:  MacBook Pro M3 Max, 36 GB RAM macOS 26.5 (Tahoe); Lightroom (cloud) — currently on latest version; Internet: 500 Mbps download / 70 Mbps upload; External Extreme SSD for photo storage (connected via fast port).I've tried: reinstalling Lightroom, rolling back to older versions (9.1, 9.2 and older), updating macOS, installing latest version of Lightroom, verifying full GPU acceleration is enabled, moving photos to a new external SSD, forgetting offline volumes, pausing sync, and clearing cache. Nothing fixed it.Activity Monitor findings during a slow AI edit:  Lightroom CPU usage: 2-7%; Lightroom GPU usage: ~5%; System idle: 93% ; Memory Pressure: green, 20 GB of 36 GB used; Swap: 0 bytes.My theory is that Mac is essentially si

HDR doesn't work in Lightroom on Android, although I have a Poco F7 Pro which should support it and it does, but on YouTube.I want to edit old HDR photos, but HDR doesn't work and if I export the photo, the HDR looks fine in the gallery. 

Hello, I would like to report an issue with “Save copy to device” in Lightroom Mobile for Android.Device / PlatformMy smartphone is an Android phone.I am using Lightroom Mobile v11.3.1 on my Android smartphone.IssueWhen I open a photo in Lightroom Mobile and chooseShare → Save copy to device,I get the error message:“Couldn’t complete export”and the photo is not saved to my Android device.What I have already checkedMy Adobe account is correct. Cloud sync is working properly. The same photos are visible in Lightroom on my laptop. The same photos are also visible in Lightroom Web. My Android phone has enough free storage space. I restarted the phone. I uninstalled and reinstalled Lightroom. After reinstalling, I signed in again and completed syncing. Use Cellular Data is enabled in Lightroom settings. I force-stopped the app and reopened it. I also cleared the app cache. I tried Store locally for an album, but it also did not work properly.Comparison testOn my Galaxy Tab / Lightroom v11.2

When creating a linear or radial gradient in the masks section, the 3 dots menu for more options stopped working since the last Lightroom update. I used to be able to do things like invert the mask under the more options menu but that is not functional now with the latest update. This feature is fundamental for my work.