Questions

As stated in the subject line ...  FrameMaker comes with a built-in editor for styling its HTML5 output, but it is not a very efficient editor. Is it possible to build a skin from scratch using RoboHelp which can be applied in FrameMaker?

Hi all,I'm am facing the following problem.:The export from RoboHelp to Word is failing everytime and I have no clue why... before the export is failing the log show the following:Has some an idea, what autodid not return a double is meaning and how i could solve it?

I have used RoboHelp (v 2022.3.93) to export XLIFFs of our web content for language translation. After testing out the translation with a couple different independent tools then importing the XLIFFs back into RoboHelp, I'm finding that the translated content is missing (blank). One vendor has told me they are unable to parse the sample XLIFF files I provided (in the format generated by RoboHelp). Wondering if others have encountered this problem - the process I'm using doesn't seem outrageously complex. We'd like to use machine translation as a starting point and then have native speakers within our organization perfect this. However if the translations aren't visible after re-importing the XLIFFs then the process is obviously not usable. I would appreciate any advice. Thank you.

I'm in the process of changing our help to use a template based on the TopNavigation frameless template. In that template there is a logo in the upper left corner that is also a link to the home page. Most of our clients use a white-label version of our site, so there is no logo for application.  I'd like to remove that image and the link but haven't been able to. I've created a black logo that blends in with the background so you don't see a logo. However, when you tab through the site, you still go to that black logo.

Robohelp 2022 - I need to delete the tile images so we can replace  with a different image or at the very leaset, just set a background color for the tiles to get an idea of what we want to do, but I have deleted the tile images for both Blue Lagoon and Oceanic frameless templates, and nothing changes.  They stay exactly same as they were  before I deleted the picture.   To do this I'm going to the Oceanic Template editor and I click on Home Page/TOC Tiles/Image Box and remove toc_default_tile.svg from Image Path.  When I do that, nothing happens.  When that didn't work, I tried to add a background color (gold) but still nothing happened. Also, while I'm at it, I have no idea when it happened, but if you look at the last screenshot it shows my search box is now sitting on top of the caption "How Can We Help" on the HomePage.  I've tried many things to get it to move with no luck.  Any help would be appreciated. How do I make this h

Longshot question, but is there an easy way to rename multiple files names (not topic names) in bulk without breaking links? I'm using RH 2022.0.346

Hello.  I'm on the struggle bus and am needing some help and clarification.  I'm new to Robohelp.  I have hundreds of Word files that I need to bring into Robohelp.  Ideally, I would like to import all of the files and folders and subfolders into RH 2022 at once.  Is that even possible, I guess is my question?  If I right click in the contents panel, I see a menu that has import file, folder and Word Document options.  If I choose folder and go out and select my folder that contains all of the structure and subfolders and Word files, it brings it into my contents panel and I can expand all of the folders and see my sub folder and what looks like my "files" or topics, but when I double click on the file (or topic to use RH terminology) it is blank on the right hand side.  What am I doing wrong?  I don't know when to use import folder or import word document or link folder or link file.  I'm thoroughly confused because the way my brain th

My office has recently transitioned our software application from an on-premises (i.e., local datacenter) Windows Server environment to an AWS Cloud Linux environment.  The problem:  While Windows Server didn't seem to care how our files are named, the same can't be said of Linux.  Linux is apparently looking for files to be named in camel case.  We have eight RoboHelp project folders that this impacts, and within those folders are over 100,000+ references to files and folders that need to be changed to camel case.  (NOTE:  I think I have the nomenclature correct, I'm getting this from a developer.  I myself am a tech writer who does most of the content development in Rh, but I don't get 'under the hood' on issues like this.)  Here's an example of an affected file name: Old (Windows/incorrect)       New (Linux/correct)InstallRemovalBySN.htm        InstallRemovalBySn.htm My developer is telling me

I am needing to change the color of the light blue bar at the top of the skin (right below the dark blue bar).  Does anyone jknow what the specific item I would need to edit would be under the Topics tab?   I've clicked on each item found and i never did see the light blue bar highlighted .  I'd love to be able to make some edits to that if possible.   

Can someone tell me how I can remove the top portion (blue background with the bubbles) of the Oceanic skin in Robohelp 2022.  I have removed the default image in the Top Section Container under the HomePage tab and added a background color, but that doesn't seem to do the trick.   What am I missing?   

Hi there,I have 3 sections on my TOC that need to be on the TOC when the participants access the Knowledge Base.  However, I don't want a TOC tile on the SKIN for 2 of the 3 TOC sections. Is there a way to keep Section 1 tile, but eliminate section 2 and section 3 tiles on the SKIN? I'm updated to 2020.7.46, I'm using Studio Framelss SKIN. Thanks,Carmela

Hi! I am trialling RH2022.3.23 for the first time but am experienced with older versions. I have imported a project from RH9 and am outputting Webhelp.  The problem is that Keywords are missing, apparently at random, from the published Index and new Keywords for existing or new Topics do not apear in the Index. Screengrab shows RH Author view on left and output Index on right.     Note that of the first 7 Keywords in the Project only 2, "Add/Delete Node" and "Arc", appear in the Webhelp Index. All Keywords appear in at least 1 Topic.  No Cross References are used.  I've looked at  ..\My RoboHelp Projects\outputs\...\WebHelp\whxdata\idata1.new.js and can see that the array for the Index is failing to populate all the Keywords.[index image removed by moderator - kept crashing the webview]      Can anyone point me in the right direction to fix this?  TIA  

Hi,  I created a stylesheet and defined the styles for both numbered and non-numbered lists. The list works fine if no image (icons) are added to the text. If an image is added to the text, there is an issue with the alignment of Text and number. Please refer to the image below:But, I dont face this problem when I use the default numbered list. Can anybody let me know a solution to this problem?  

I have RH projects that cover a lot of topics. I want to create an automatic index, but in the latest version, I was unable to find the smart indexing option that was available in RoboHelp 2017. Manually indexing these topics is a cumbersome task. Any help is highly appreciated.

Has anyone had a play with the scripting for RH2019 New? I'm just having a look with the idea of upgrading a bunch of ExtendScript scripts I wrote, but I'm somewhat lost.   The scripting guide says: "Debugging ScriptsYou can open the debug window by pressing 'Ctrl+Alt+D' to debug your scripts " And it does open a debug window, but it seems to be debugging the RH application, rather than the script I want to debug? I tried the VariableConverter.js as a test.   Any tips for transitioning from ExtendScript to Javascript?   How does the Post Generation Script stuff work? The scripting guide all deals with RH interface stuff as far as I can tell, and I'm only familiar with javascript ephemerally modifying online html pages. Can it be run locally to make permanent file changes? Is there are good resource somewhere? Am I misreading the scripting guide?

RH 2022.3.93Frameless---I'm well aware that the RH commandline tool is wonky, but I haven't encountered this kind of problem before and wanted to check if I'm the only one who gets this. ContextIn our project, we have 12 Frameless output presets that we generate on a daily basis with batch scripts and upload to a file server.As has been brought up before, the commandline tool tends to get stuck (rh-render-process-gone) if you generate multiple presets. Our dubious 'workaround' for this is to have 12 consecutive batch scripts, one for each output preset (which is a bootleg method to sort of force the RH application to restart each time). Each batch script gets run at a specific time with Windows task scheduler. ProblemThe output generation works fine save for one big issue. For reasons I cannot pinpoint, the variables sometimes fail to get published:There does not seem to be a consistent trend I can discover.This missing variable problem usually happens to about half of the pu

I am using ROboHelp 2022 version for creating help pages. My pages are having lots of images, i need to name as per the topic in that specific page.Please let me know how to name the images and once we have added names to all the images if i publish again for adding new content, will the image names remain the same or will it get modified like image1, image2..? 

We have begun working with RoboHelp 2022 after having used 2017 for the past several years, and are still encountering snags. For instance, yesterday I imported an entire project into 2022, but that brought over the !SSL! folder (it ended up in the table of contents), which is not used by 2022. Is it safe to simply delete it? Is there a way to keep that from happening again?While we're at it, I'm also having trouble with the Search function. How does that work? Thanks to anyone who can help (Hi, Peter Grainge!)

Is there an article that I can send to our IT dept other than this onehttps://helpx.adobe.com/robohelp/using/publish-sharepoint.htmlthat would give them insight into some of the questions they are having as it relates to enabling custom scripts in order to be able to publish to Sharepoint Online?  (see below).   Backstory is that I sent him an article I found that stated in order to publish output to Sharepoint Online we needed to enable custom JavaScript to view the .aspx files on SharePoint server .  These questions were what he sent back to me.  I'd like to send them a link or something that might answer some of this stuff  because I don't know the answers.  They are the IT guys 😉  Thanks in advance!! 1.  Will there be any API calls outside of the SharePoint site? What will be installed on the SharePoint site . Java script? Will a app need to be installed on the site?

I have .docx file with terms and definitions (thousands of definitions).  Is there any way I can use this docx file for my glossary in RH?  Can i convert it to a different form and then import somehow?  I see that it's looking for a .glo file when I click on Import.  Any tips or tricks that anyone has to make this fasterr?  Thanks.

We are wanting to publish our file to Sharepoint Online.  One of the prequisites listed to do this is that we need to enable custom scripts.  In talking with the IT director he has asked me specificially  "what type of data will be in use?" I'm not sure what he's looking for here.  This is where he loses me.  Does anyone know what he's asking for?

Hi all!I want to know if we can get the topic name in the HTML page title when we generate output using Responsive HTML preset. For example, I have created a project with title 'Test Project' in RoboHelp.I have added two topics to this projectWhen I generate the Responsive HTML output, I can see that the HTML page shows 'Test Project' in the title.Is it possible to show 'Second Topic' when I click on it instead of 'Test Project'?If I remove the project title from the settings, the filename including .htm extension is shown which is not what I want.Please let me know if anyone has a solution to this. Thanks very much!

Hello, My project in RoboHelp 2017 with Indigo output assumes preset margins that I need to reduce. How can I do it? I attach a reference image where you can see the size of the margins to reduce..Thanks a lot!

Contact Adobe Support for Adobe Captivate, Adobe RoboHelp, Adobe FrameMaker, Adobe Tech Comm. Suite & Adobe E-Learning Suite by dialing : Via Phone:                          USA   1-800-833-6687  Option 2 > Option 5 > Option 3 Via Email:                             TCS.SUPPORT@adobe.com You can dial this number for any customer service and technical question.

Hi, I'm using Robohelp 2017, with the Indigo responsive HTML5 output. The texts below the menu bullets appear incomplete when they exceed the expected length. Is there a way for them to be displayed in full or on two lines? I'm attaching an image with an example of incomplete text