Questions

I need to decrease the font size in the header of Azure Blue, but I don't see the property.How can I change the font size?The other option would be to increase the height of the header, but I don't see that property either. Any suggestions would be appreciated.Thanks.

Hello, When trying to use the connector to publish articles to Salesforce from Robohelp, I am getting the below error. How do we map fields with Salesforce  from Robohelp?  Thanks,Christwin

I am using RH 2022.2.22 (although I still don't get any response when I do About/check for updates). I am on Windows 11 installed on 4/4/2023. I am able to set up a publish profile and the window says I am logged in. I get a message in the lower right-hand corner but then I get an error in the middle of the screen. Then I go to create the output and I get the same conflicting error messages (see screenshot).In the lower right "User Validated" but then in the middle the error message. I am able to use all the information from the publish profile and log in manually, I have been made an administrator in our sandbox. This screenshot shows that I am successfully logged in.Any ideas on how I can get connected?Thanks,Mary Ann 

I'm upgrading help systems for two different product lines from RoboHelp 2019 to 2022. With one of them there were no problems - the structure and navigational elements look good. On the other the TOC tiles are missing and I haven't been able to figure out how to get them to display. The project TOC looks fine and all the structure is there, including all topic content. But the TOC tiles will not display. I'm using a frameless Oceanic template. Any recommendations would be appreciated.

Hi,I'm a total beginner of RohoHelp. Rather than create a project, I want to try my hand at editing an existing chm or hlp file. I'm confused as my version of RohoHelp doesn't seem to open these files even though they are supported. Am I doing something wrong? The program just opens to a New/Open project window, and either option just opens a blank project.  I can't seem to find anything in the user guide. The source files also have .cnt and .gid versions (not sure what those are)

Hi,I'm running RH 2022.3.93.In my frameless output, I need the left panel to be more narrow. I have tried going to  the frameless theme> Topic Page > Left Panel > Container and adjusting the width there, but it has no effect.   What am I doing wrong? How do I make the panel more narrow? Thanks!  Lori

BonjourJe cherche a faire un "template" pour une sortie PDF ou Word afin d'avoir une page de couverture, un pied de page, une intro etc J'ai reussi a passer par "Maquettes" pour le pied de page et l'enteteMais je n'arrive pas a faire cela pour une page de garde et une introJ'ai lu qu'il fallait passer par "Sortie" - "Habillages" mais je ne peux pas ajouter d'habillage word ou PDF Quelqu'un pourrait m'aider svp?  Merci 

Hi,cc: @Peter Grainge We have been using the older version of Robohelp 2015, and now that we have tried using the trial version of Robohelp 2022, we are pursuing purchasing it.  Now, one of the resellers says they sell Robohelp Office and not Robohelp 2022. Does this mean Robohelp Office supports Microsoft-related software like Word, PPT, and Excel, apart from doing the same work that Robohelp 2022 does or something else?  Please let me know. Thanks,Anand

Using RH 2022 (2022.1.188) on a windows 10 pc. My tables are not formatted the same as in the HTML frameless generated. The borders are different, etc. Why??? And how do I fix this? I see no table styles defined in the PDF template settings. 

I'm working on Windows 10, 64-bit and RoboHelp 2022.3.93. For weeks now I've battled with the frameless Studio skin, thinking I have the problem fixed, and then it happens again. I have linked several images into the skin for buttons and backgrounds, and they show temporarily as I've set them (placement, size, position, etc.), and then at some point they revert back to an old image reference (such as "custom_button_place_holder.png", which doesn't exist in the skin) or other images that I've removed from the skin folder. I don't know how these images can be displayed when they are not in the skin folder, but they keep re-appearing, like a bad rash. I'm a little desperate as I'm supposed to be launching our online help for the first time tomorrow afternoon, and no matter how many times I start over again with a new Studio template, at some point the same thing happens as I'm customizing the skin for our needs. If any one can give me some idea of what I'm doing wrong,

I'm using RH 2020.8.34 Frameless output, and when I use Search, no results are displayed. It shows terms that match my search term, but when I hit Enter, nothing happens. Any ideas?TIA! 

Bonjour,Je suis passée de la version 2019 à la version 2022 de RoboHelp.Sur la nouvelle version, sur la restitution de la sortie Responsive HTML5, il me manque le bouton "Retour".Avec la version 2019 Avec la version 2022Je n'ai plus l'affichage du bouton "Retour". Les paramètres de 2022 sont pourtant correctsLes fichiers image (png) sont bien présents. Pour toutes les autres images je n'ai pas de problème. Si quelqu'un a une idée ?Merci  

See the attached "before-the-after" screenshot. After a couple of RH upgrades, now on RH 2020.8.34, the compiled help no longer transforms zero-width space characters as expected. The zero-width-space (ZWS) characters now appear as &NegativeMediumSpace in the output. The purpose of the ZWS is to break long URLs at more readable places when the user narrows the help viewer. This technique worked perfectly a couple of releases ago and I want it to work now as well.  I'm rather new to RH. What shall I do?  

Illustration - take the following topic, which has Title test topic (1) and an h1 Heading 1 text (2):  Generating a Frameless output results in the Title (1) being displayed in the TOC:Generating a PDF output, however, results in the H1 (2) being displayed in the TOC: Is there a way to display (1) Title instead for PDF, as is the case with Frameless? Current RH version: 2022.3.93 

Hi,I have Robohelp 2020 and am working on a Help file. I noticed that when I delete an image, part of the workspace turns white. I can still scroll and see what's on the page, but in a small space (please see screenshot). Does anyone know why this is happening? If I click onto other topics the layout looks fine. Thanks, Julianna 

Sorry folks but all the links in the threads on this forum are now broken. 😞   I have redone the site in RoboHelp for two reasons. It simplifies the maintenance. In due course I will be handing it over to someone else. I am planning to maintain it myself for a few years but I'm not getting any younger. My health is generally good but who knows?   In most cases entering the file name from your old link will find the topic in the new site. ________________________________________________________ My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.    

Hi everyoneUsing RoboHelp 2022.My attempts at using dynamic search filters had been a great success. They're working great on the TOC and onto the search results as well; whether for the parent project or its children.Only issue remaining to tackle : in several projects, there are numerous files sourced from other departments in PDF format and must remain as such. They are packaged in ROboHelp and ouput along htm files and display correctly when clicked.However, I was unable to fined a way to tag them like htm files for "product/docType/version" properties of their contents. So currently, all PDF files pop up in search results regardless of what  "product/docType/version" filters are applied. I don't want to exclude the PDFs from search results all together either. I just want them to behave like htm files, and for each of them to show up in results only when it matches the filter(s) applied.Any hints as to how to proceed from here are greatly appreciatedAyman

There are different versions of the main software for which I want to take portions of the main help and then trim topics which do not exisit in them. I want to keep a functionality that If I do any changes in the Main help, the common topics between editions get that update automatically. Else I would be required to copy and paste the content between editions and it would be tiresome as there are  4 editions of my software. Please suggest what can be done to achieve this?

We have an ancient RoboHelp project created in RoboHelp X3 with more than 1500 pages, a large index files (hhk fiile has about 20000 lines) and conditional build tags. The project file has the format mpj. Is there any way to import this in the 2022 version or is there any recommentation how to transfer it manually including index, links, conditional build tags etc.?

Version: 2022.3.93 I am publishing multiple projects to a local network webserver (frameless output). Each project output is hosted in a separate folder on the server (Root/Project1, Root/Project2, Root/Project3, etc). Is it possible for there to be a different publish profile for each project? I was surprised when: 1) I used the publishing feature to update one project output and it dumped files from that output into the directory for another project (i.e, Publish Root/Project1 and output ends up in Root/Project1 and Root/Project2 ). 2) I edited the Publish Profile in one project, and the profile edit was applied to both Project 1 and Project 2. Bug, or am I simply not understanding how publish profiles work? Thanks,Geo.

I placed a page number field in the footer of my layout.But the pagenumber is 1 on every pdf page. I am getting frustrated about that.What is wrong?    

Need help on how to modify the output presets Robohelp 2022

We plan to upgrade our legacy online user help from Robohelp 2015 to Robohelp 2019 and then upgrade to 2022. The help is context-sensitive within the application. The output is CHM, and we plan to have the same output form. So, what things must be considered while doing this upgrade to migrate the content successfully? There are approximately 20 Chapters and 1150 topics.   

Hello,I am fairly new to RoboHelp. I am currently using 2020 version, a frameless skin. I added files to the TOC. In the Contents section, often my file names are changing with underscore in between the words and suffixed with .htm (file format) - Please refer the attached image. I don't want this change to happen as this reflects in the output generated with underscore and .htm. I have to manually rename them removing underscores and .htm. It's time consuming when I have too many files. How to fix this permanently? Please help. Thanks in advance for your responses.

I am working with RH 2020.6.76 on Windows 10, and keep the source files in SharePoint. I have recently started having trouble with the stability of the skin templates/editor, and with the generation of outputs. Example of the instability of the skin editor:- change the font color of an element such as Topic Page > Breadcrumb > Label - it changed at first, but after moving off and coming back to that element it was unchanged even though the color change still showed in the Font Color box. This is just one example, and happens frequently on most of the elements I have changed in the original Studio skin. Output generation issues:The frameless output generation is producing blank pages for both the index.htm and the First_Topic.htm files, which makes the help system inaccessible. I had everything working correctly, managed to publish a working output, and then checked the files in to SharePoint. When I next connected to the SharePoint files and re-generated the output