Questions

I use watched folders to create PDFs from .ps files, everything worked fine until last week, but this week Distiller crashes immediately. I haven't changed any of the system settings, .joboptions preset settings, I haven't updated anything. Distiller crashes even when I drop a .ps file into an application with a preset from watched folders, but if I choose a different preset, created in Indesign, the PDF is created.I have the given .joboptions from the printer, so I can't use a different preset. Distiller crashes even when I try older created .ps files.I don't know what else to try, I deleted the Distiller presets, reinstalled the whole Acrobat, maybe some fonts are causing it, but I haven't installed any over the weekend.This happens on macOS 15.5 + the latest Adobe collection.

Error Code: 250910050839355.webapp-prod-a-26

Hi, trying to log into the web home page for acrobat, so I can use the E sign.Nothing showingup as previous documents, shows no documents, keeps coming up with the following error; Request e-signature services are temporarily unavailable. Some documents and information may be missing. Please try again later. I have urgent documents that need signing for legal reasons today.T/his is not what we expect when paying for a premium e sign service. If anybody else has recommendations on abetter service provider, please feel free to share. 

When clicking on "Add comments" , the comments window comes up and says "This is a restricted file". However, you can still add a comment and start making mark ups without issue and the the message no longer shows. If I disable New Acrobat, it seems to resolve the issue, however; I'd prefer not to do that. This is happening with all employees we manage in our admin console.

Hello! Hoping someone may be able to help.I've created this worksheet for a client which calculates a spending and retirement budget. I created all of the calculation fields in Acrobat 2025 (Mac). The "Total spending" section calculates a monthly and annual amounts. The annual amount basically multiplies the monthly by 12. Simple, right? When entering values starting at the top left, the first section performs as expected, but the remaining sections don't totally calculate the annual correctly until you tab to the next section and enter a value. Not ideal, but we can live with that. The real problem is in the "Discretionary spending" section - the annual cell doesn't calculate properly until you tab through the cells and enter a value in the first "Social Security" cell. Very much appreciate any insight into why this is happening. 

Hello,Apparently, there is software on the market capable of reversing redactions, even if the document is password protected. For this reason, my work replaces the redacted text with placeholder characters like “XXXXX” or “YYYYY,” so that if someone manages to bypass the protections, they still cannot see the original content.Given the sensitive nature of the information we handle, this is a significant concern. We don’t mind using placeholder characters when there’s only a small amount of text to redact, but it becomes quite difficult when redacting larger sections, such as full paragraphs. Additionally, we want to ensure that page numbers remain intact, since decisions often reference specific pages.Is there a solution for this issue?Thank you.

Hello,  This is just a courtesy post for those that may be in the same boat I was. With a lot of ADA compliance coming in 2026, one thing our office is doing is making sure docs, PDFs, etc. are ADA compliant. This does include the read aloud feature in Adobe working properly. Recently had a user whose sounds worked for everything BUT read aloud in Adobe.  There's a lot of guides out there about reinstalling, checking voice settings, etc.  But my fix wasn't listed anywhere that I could tell. One thing to check for is making sure compatibility mode is TURNED OFF. I had turned it on for this user as their Adobe was running really slow and that helped for the slowness problem. Turning off compatibility mode allowed the Read Aloud function to work immediately. Hope this helps someone!

When working with my Outlook emails I keep getting an intrusive Acrobat prompt that reads, "Share as a link. Anyone on the internet with this link can access." How do I make it stop?I followed these instructions, but it is still happening:To disable Adobe's "Share as a Link" feature in Microsoft Outlook, open Adobe Acrobat's preferences, navigate to "Email Accounts," and uncheck the option "Always send files as a link" Any suggestions? Thanks. 

Is it possible to do a search of the Destinations navigation pane? I want to be able to find a specific word contained in the Name of the Named Destination.

I have 100s of existing pdf files, where I've entered text box comments. It's typically on upper left hand corner of document for ease of viewing when I open it. Now the Text Property pop-up menu covers those comments if I try to edit the text box or if I create another text box anywhere on that page.  Weeks and weeks of work have gone into creating my text boxes in academic papers. Would love to shift or delete this Text Properties Pop Up. I don't ever need to chance font size or colour. I need to read my old text boxes. Thanks for any help you can give.

Why can't my plugins work? on adobe acrobat its greyed out

When I added two PNG images to my document, I noticed that they appear blurry after exporting and compressing the file. Is there a way to replace these PNGs with PDF or SVG versions? I assume using vector-based formats like PDF or SVG could resolve the blurriness issue. Thanks 

Buenas, he empezado una prueba gratuita de Adobe Pro por la tienda de Google pero no aparece entre mis subscripciones. ¿Cómo puedo cancelarla antes de que terminen los 7 días? Gracias por su tiempo Julio

I am trying to connect Adobe with Salesforce, and when attempting to log in, I get the following error: 'Adobe Acrobat Sign authentication error: access denied. Please contact Adobe Acrobat Sign support to ensure that your account is ready to use Adobe Acrobat Sign for Salesforce. It's possible that your account level is not appropriate to proceed.' My user account in Adobe and Salesforce is [Removed]

I created a custom stamp that needs text to be edited on top. It's an approval stamp (replicated from a rubber stamp) that we are trying to use digitally. There are spaces for codes and job numbers and approval initials that need to be filled in but the text doesn't show when I "edit text" > "add text". Any suggestions on how I can do this? It kind of defeats the purpose if it needs to be printed, hand written then scanned. Screenshot attached. The red "stamp" is where I need to be able to add text. Thanks for any help!I am using Adobe Acrobat 2020 on Windows 10

Pdfs keep crashing in Acrobat Pro and Reader. I've checked for updates and have logged in and out and have followed basic guidelines in Help section. No fix. Please advise.

Since the last update of Acrobat through Creative Cloud, Acrobat has been randomly opening to a blank screen, nothing along the top other than Acrobat. It just sits there.  Doesn't close. I can close it, but it may open up again later.  Seems to trigger when I open a browser window (Microsoft Edge) or File Explorer.  Version for Acrobat in subject.  I have uninstalleld and re-installed and it continues to happen.  Thanks!

Back from Holiday: acrobat pro always closes after 1 minute (win 10) No matter if I open something or not. I also don't need AI functions in Acrobat. Is there any (older) version w/o for dl?

Ever since the most recent update, any PDFs I create from Word, no matter the font, look awful! Has anyone else noticed this? Is this a way to force people into the new subscription? Those decisions are all higher up than me in my company, but I'm distressed by how bad things suddenly look!

 Used to work perfect, every time. Now it just freezes, basically every time.  Current process is - open acrobat, help - repair. May or may not work once. If it does work, freezes next time. Close and repair. There has to be a better way, can't continue to use this going forward. I've uninstalled, cleaner tool, etc... tried the recommended fixes on the various searches regarding freezing when combining files. Any help would be greatly appreciated. 

All of my company's Acrobat keeps crashing while trying to extract, insert or delete pages using the Organize pages tool.The files are being made accessible and are still undergoing changes, thus the need to organize pages.It replicates on each computer used in our company. Can't upload the file due to security issues.

Hi - I work at a company where we're trying to deploy a PowerPoint using the Google Font Jost. It has tested well on my MAC and PC, but when some users utilizing PowerPoint 2019 and 2013 save as a pdf, the font changes. The font is embedded in the PowerPoint, for me it works even if I uninstall the font from my MAC. Any ideas? 

I have an Enterprise plan that includes, in theory, full access to Adobe Acrobat. However, I cannot seem to utilize the Request E-Signatures function. I have fully updated my app and attempted from both within the app and the web browser and extension in both Chrome and Safari. When I get to the point of selecting my document, the screen never loads (spinning blue circle) and sometimes an error appears at the bottom that reads NO_SIGN_USER. I can't even click on the information button within the error message. I've tried logging into Adobe Sign but it redirects me to my Adobe Acrobat homepage and I'm back to where I started. I've gone through other discussions here and have not found a solution that works. 

Running Windows 11 Pro, version 10.0.26100 Build 26100Adobe Acrobat DC Version 2025.001.20577 64-bit - Paid subscription, single userwhen opening Adobe PDF files now repeatedly receiving error message"unknown software exception (0xc06d007e adobe) occurred in the application at location 0x00007FFD26A87F7A'  See screen shot below.Dell PC SFF 7020 has plenty of resources. No new software installed - not aware of changes that might have caused this new issue.Troubleshooting done:, Windows 11 updates are current. Adobe states it is current - no updates pending. nt.  Have tried repair of Adobe - several times - no help.  Reinstalled several times.  issue persists. Have run DISM /Online /Cleanup-Image /RestoreHealth and SFC /Scannow.  What next to stop this repeated annoying error?  or is it time to switch to Foxit?  I have utilized a paid subscription of Adobe Acrobat for nearly 25 years.  The last two years, more and more Adobe freezing prob

Hello Adobe Community, I'm in a heck of a situation. Without my knowledge or consent, my husband forged my signature electronically on an Adobe Sign document, which was a loan for a substantial amount of money that we are not able to repay within the time frame outlined in the contract. This is only one of many seriously problematic things my husband, soon-to-be ex-husband, has done.  Is there a way I can prove that the signature was a forgery? We have both been served with a lawsuit from the lender. Any help is greatly appreciated.