Questions

I've extensively searched the knowledge base for this answer, but everything I've found pertains to old versions of the software. How do you turn off automatic OCR in Adobe Acrobat Pro 2023.006.20320 so that it STAYS OFF? I don't want to keep opening a pdf and have the OCR run every time and have to manually turn it off every time. I don't want OCR on AT ALL. If I want to run an OCR, I will manually start the operation myself.

Everytime In “Organize Page”, it keeps auto scrolling or JUMPING back to the First Page. I’ve done multiple work arounds or fixtures and even UPDATES. I have multiple User(s) affected in our area.

Hello,Last week I tried a 7-day free trial of Adobe Pro to see the options offered with the paid version. After two days of using the free trial, I canceled it because the basic free version (Adobe Reader) suited me. Since canceling the free trial, I haven't been able to use Adobe Reader on my computer. I've tried uninstalling and reinstalling the software several times. I also used the Adobe CC Cleaner Tool to try and fix the problem, but without success. I tried uninstalling it with Revo Uninstaller. This uninstallation worked and allowed me to reinstall Adobe Reader only. However, after a few hours, the software updates and reinstalls Adobe Acrobat. In my opinion, the problem seems to be with my account. Despite canceling the trial, it still seems to recognize that I have a paid Adobe subscription. So, I keep getting the pop-up window asking me to purchase the software. Do you have any suggestions for a solution? Thank you.

It seems that every time Adobe Acrobat has an update, it forcibly puts itself as the default PDF browser instead of respecting the current settings. How do I stop this annoying behaviour? 

 I have a fillable business card pdf that works in Acrobat Pro.How do  I create an 8.5x11 page with 10 copiesthat retains the fillability? InDesign strips out everythingExtra: I have a pdf template (ID) for a card cutter that I wouldlike to use for card placement and then delete after if possible

Notebook Win 11 musste nach Absturz neu aufgesetzt und Acrobat 2020 neu installiert werden. Das hat einwandfrei funktioniert. Beim ersten Start erscheint wie erartet die Aufforderung zur Aktivierung, Link zum Online Benutzerkonto funktioniert ebenfalls. Nach dem Einloggen ins Konto sehe ich die Lizenz, die ich vor dem Absturz ja genutzt habe - aber es gibt keine Möglichkeit, die Neuinstallation mit der registrierten Lizenz zu verknüpfen, so dass die Software auf dem Notebook dann freigeschaltet ist und startet. Was kann ich tun? Grüße Max

Es increíblemente indignante que tengo que recurrir a este foro y acusarlos de estafadores (lo cual es 100% cierto) para que ALGUIEN dé una respuesta. Tienen una IA que no sirve para nada que bloquea todo intento de hablar con un agente. Adobe es la peor empresa de software con la que he tenido que lidiar en toda mi vida. Es desagradble. Por favor, si usted lee esto ABSTÉNGASE de contratar cualquier servicio de Adobe. Luego de esta pequeña introducción, necesito consultar cómo puedo hacer para hablar con un agente que pueda darme alguna respuesta respecto al reclamo número ADB-44849138-H3F6 en el cual me confirmaron que me reintegrarían lo estafado (y hasta generaron la nota de crédito) pero que NUNCA reintegraron a la tarjeta.

Every time I try to print a PDF file, the program stops responding.  I'm a senior and not tech savvy.Is there an easy fix for this problem?

We are receicving a SharePoint integration error: “Error code: STATUS_ACCESS_VIOLATION” when opening PDF documents from SharePoint online. This is occuring across all browsers on our tenant.  Is there a way of checking if this is an Adobe service issue?

The embedded browser that is used for the sign-in portal in Adobe Acrobat is seemingly running Chrome version 105. The current version of Chrome is 144. Could this embedded browser be updated, so that it isn’t automatically blocked by security rules that prevent the use of insecure/out of date web browsers?

I am having a recurring issue with Adobe PDF printing preferences and wanted to see if anyone knows of a permanent fix.When I try to print to Adobe PDF from Microsoft Office products, the PDF sometimes fails to create and instead produces a log file with the following message:“Aptos not found, using Courier.”“Warning: PostScript error. No PDF file produced.”I have found that the issue is fixed if I go into Adobe PDF Printing Preferences > Adobe PDF Settings and uncheck:“Rely on system fonts only; do not use document fonts”However, this setting keeps reverting back to checked after a few weeks. I have unchecked it numerous times, but it does not stay that way permanently. I am not sure if it is being reset by Adobe updates, Windows updates, Microsoft Office updates, or something else.I have been dealing with this issue for several years, and I find it very frustrating that it still has not been permanently fixed. This is not a one-time issue. It is a recurring problem in a paid Adobe

We previously were able to disable this prompt with the settings described in this post:But this is no longer working anymore as of version 2026.001.21367 Is there a way to have Acrobat to default to the “open” option? Then we can checkout and update the document if edits are made?

For a while now Adobe crashes everytime our employees try to use the e-sign feature. It freezes for a second and just completely closes without any error messages or indication as to why it closed. Over the course of a  week I have uninstalled and reinstalled adobe 3 times on 1 computer, not to mention the other ones... I did that as a last resort. Before that I checked for updates and everything was up to date. After that I tried the repair installation and that also didn't work. Eventually I completely removed EVERYTHING Adobe related on my computer and reinstalled. Worked for less than a day before giving the exact same problem. It's on the Pro version of Acrobat, and I've had similar cases where signing and filling in forms do the same thing on versions that are not the Pro. It's really frustrating when you have the same few people complaining about the same thing every week. I know it's not their fault, but I'm just as frustrated as they are, so that's why I'm posting this. A

Do you have any idea how many PDFs I have open at a time? Sometimes all grouped within one "page" of tabs, while others opened all by themselves. When switching between files I need to first reference the PDF file name so I know I am selecting the correct file. No longer do you show the entire file name within the tab, even if there is only ONE PDF file open...why did you change this? Now I have to take multiple steps to see a file name including leaving the file I'm currently within, suchas an Excel file, then select the Adobe PDF and hover over the tab to see it name. Are you kidding me? Not efficient whatsoever. Let the tab take up as much room as it needs to show the PDF file name! If I add another PDF file to the same grouped "page," then show as much as you can of both PDF file names. Why did you change this? I'm trying to understand the reasoning.

Buenas tardes. Hace unos días contraté el sistema, pero la asistencia virtual no está funcionando en mi computador en la aplicación, sin perjuicio que ya está cobrada. 

Is it possible to get the Ask AI Assitant bar to stop popping up?  Everytime I open an pdf, that bar pops up at the bottom, obscuring the text at the bottom that I need to look at.  I'm reviewing a lot of documents and it is annoying me to have to stop and scroll up everytime because I can't figure out how to turn this off.  The push of AI in Acrobat is very intrusive and annoying, and this little bar is the worst!  You can only "turn it off for this session" and it comes back the next time you open a pdf.

Hello, I’m getting a Regularity - Failed message even though it seems that all of the rows/columns are even. I’ve included a screenshot. Thanks,

Hi Running Acrobat Pro 64bit version 2025.001.20756 on Windows 11. Flicking through a PDF with fairly large images and quite often the page does not load fully if there is a large image - it displays the top 1/2 or 2/3rds of the image and then nothing else shows, not even any vector text underneath the image. If I zoom in or out the page suddenly draws correctly. This happens a lot and is a pain. The PC has a GPU (8GB Nvidia T1000) - how can I be sure Acrobat is using it? There used to be a setting in the Page Display preferences I think but I don't see anything relevant there. Would be interested to hear if anyone else has had this issue, whether it is GPU related or not. NB This was not happening on my old Windows 10 PC running Acrobat Pro X with no GPU.  Thanks,Iain

Hi, I have similar question, my supervisor signed the document as I requested but it turns out in a different spot when i received it?

My user said before the Adobe PDF updates, their usual practice of using PDF file is When double clicking images, Adobe Acrobat would open the image in a new tab. However the cursor now goes from arrow head to a cross and double clicking doesn't open the image in a new tab. Instead, it gives the user the option to copy images. I’ve tested myself and I could not open the images as a new tab by double-clicking it too.Show Large Images is enabled in Preferences.Is there any settings to enable this function? Or did it no longer exist anymore after Adobe updates?Thanks.

Hallo,ich habe eine neuen Computer, nachdem mein alter nicht mehr funktioniert. Als ich meine Adobe Acrobat Pro (2017) installieren wollte, wird behauptet, ich hätte die Lizenz bereits 2 Mal aktiviert.Ich bin in mein Adobe Konto. Es werden unter dem Lizenz Produkt keine aktiven Geräte angezeigt.Nach einigen Recherchen in der Community habe ich nun rausgefunden, dass Adobe für alte Lizenzen keine online Lizenzadministration mehr ermöglicht.Andere user haben nach langem hin und her eine neue Lizenz zugesandt bekommen. Mein Problem, ich komme beim Support noch nicht einmal durch. Sogar der Chat behauptet, es sein zuviel los, keine Mitarbeiter verfügbar.Es ist wohl in England auch ein Rechtsstreit anhängig, da Adobe alte Lizenzen nicht mehr aktivieren lässt bei Neuinstallationen.Das geht natürlich nicht. Ich habe ein Produkt gekauft, dass mir in der alten Version reicht und möchte es weiter nutzen.Bevor ich nun ein Schreiben Aufsetze, hat vielleicht jemand einen Vorschlag, wie ich ein

When several documents are open in Acrobat and I dock the window to the side (left or right) of the screen, I can’t move the window because top part is covered with tabs and useless UI elements so there is no place to grab the window by.

Highlighting text in Adobe Reader can sometimes become difficult due to tool glitches or outdated software settings. To fix this issue, make sure Adobe Reader is updated to the latest version and use the Comment tool for accurate highlighting. Disabling protected mode, restarting the application, or repairing the installation can also improve performance. Proper settings and regular updates help ensure smooth and error-free text highlighting in PDF documents.[Third-party website URL removed by Adobe Moderator]

I do not want Adobe Acrobat to automatically open PDFs when I download them. I know that this can be disabled in Preferences → General. However, whenever Adobe installs an update this setting seems to reset for some annoying reason instead of respecting the current settings.How do I disable this setting permanently?

Hello,I have a question. Currently dealing with a client of mines from my Company that has been dealing with a particular PDF file that has been crashing. It crashes when user is trying to use sign and fill his signature onto the PDF file. I’ve ran repairs/Reinstalled deleting adobe cache for signatures. None of this seem to fix the issue. I saw that it was a known issue from adobe but it’s weird because it seems to just be one PDF file. I’ve tested it with my user with other PDF files and it was perfectly fine.Any solutions? Thanks!