RoboHelp

It seems the latest browser updates (Chrome, Edge, Firefox, and Opera, at least) has messed up the ability to resize the left pane (TOC, Index, Glossary, Search) in HTML5 output for all versions of RH. It was working as of a week or 2 ago, and the resizing was working in Opera this morning until I forced an update from v110 to v111. It's pretty big problem because it doesn't completely stop the resizing, it causes the pane to only get smaller without being able to make the pane bigger unless you hide and unhide it. Anyone know of a solution?

In the past I've been able to import HTML topics to RH2022 and updating the css. Is it possible to replace current HTML topics with news ones and then import them? When I try, it appears to work; however, after making small changes I get an Error - failed to save file message when I try to save.

Hi dear community,I converted a German RoboHelp 2017 project to 2022. I can output Responsive HTML5 and CHM, but in the chm all umlauts and also all special characters are replaced with questionmarks in a black box. In the TOC of the chm all umlauts are visible. The output of the Responsive HTML5 shows all umlauts properly. The German language is set to all topics in their preferences and also in the output settings of the chm. When I switch here to Russian language, all umlauts are shown correctly in the topics, but not in the TOC.Argh!Any ideas? Best regards from Munich,Thomas

I'm working in the Merge Project of Robohelp. In the child projects it looks like that my topic pages contents are all there. However, when I publish my merge project, at the end of almost every topic page from the child projects. The bottom of the page is cut off. Is there a way to fix this or I believe it might be a known bug but I could be incorrect. Thank you.

RoboHelp 2022.3.93I am making a new skin file for HTML5 based on a previous one. When I setup all the font colors on desktop version of the skin, all the colors look right on the fonts.When I go to the Tablet and Mobile versions, the colors are entered correctly on the skin fields, but when I generate, the Tablet and Mobile colors change. Dekstop still looks right.If I view the HTML5.SKN file and look for the colors, they are incorrect. If I correct them, All the skin profiles generate and display correctly. If I hit save again on the project, all the colors revert back to the incorrect colors in the SKN file though they still display correctly in the SKin edit fields. The preview looks wrong.Example: Colors on the left do not match up with the colors displayed on the right: (this is mobile)For contrast, this is Desktop and how it should look:  

Hello Team,Webhelp is not reading the csh-redirect.js file. I am getting following error:"An error has occurred in the script on this page" Error - Object doesnt support this action.URL - /Help%20Files/template/scripts/csh-redirect.js. Kindly help as my Online help is not appearing from the application. I have generated Frameless Help using RoboHelp 2022. Regards,Sneha

Dear community,Could you please tell me if in Robohelp you can make that, when you put the mouse over an image, it changes to another image? I would use it to highlight buttons when the mouse passes over them.Thank you!

Since I can no longer control numbered steps, I am finding it very difficult to insert images.I have my numbering set to Multilevel List Styles. This is what I have in my guide.I insert the image at step 2 and float it to the right.  Conceivably, the wording would be more centered with the image. I have played around with the properties and I cannot figure out how to make it look right.  When I put the next line of text in, it should be number 3, but the numbering starts at 1 again. In past versions of RoboHelp I could control the number value. Is there something I'm missing?

Hi there i am trying to install RH2022 , my licence is provided by my companys single signon, the installer starts and asked me to login, which i do, in the browser it says i have successfully logged in and i can close the browser to return to the installer. however the installer doesnt continue it appears to get stuck with no notification of whats going one. any ideas ?

Hello everyone, I would like to know if it is possible to generate reports (unused files, broken links, ...) and export them in tabular format. All this needs to be done via script (without opening the interface).I'm using powershell to code an entire help build system (from Jira tickets to server updates) and I need these reports generated by RH.Thanks for your help and have a nice day !

I have content wrote in two languages. Currently I translated output to other languages with some script using AWS translate service. But then I'm not able to use search funcionality which I need to have also in translated output. When I'm trying translate project with built-in feature it takes a lot of time and every changes needs to be marked to be translated manually after each change. Could it be done somehow better? For me best option is translate projects using some calls via cmd in pipeline. Can I create translated output somehow automaticaly? Currently I'm building output in that way:   call %RH_Base%\watcher.bat "'Project.rhpj' Project" %RH_CMDUtility% --cl "%RH_BasePath%\Project_Total\Project_Total.rhpj" -o %RH_Preset% -l %RH_LogPath%\Project_Total\output.txt -p %RH_OutputPath_Project_Total%\en 

I am trying to work with auto-sized popup links and not having any luck.  I am using Version 2022.4.179, which I am pretty sure is the latest available. I have tried creating auto-sized popus as a cross-reference, hyperlink, and as a link from an image map.  In all cases, the auto sizing does not work.  The popup displays with the correct content, but the popup is not sized properly. I have tried setting a specific width on the Body and Topic styles, but no matter what I have tried, the "auto-sized" popup seems to have the same dimensions.  I think it looks like the "auto-sized" pop up is using the 300x400 default setting of the custom sized popup. Am I failing to set a parameter somewhere?  Has anyone gotten the auto-sized popups to work? Thanks John

My team and I have just started publishing RH 2022 projects in a Frameless template. We also coincidentally started publishing to a new server at the same time. We're experiencing incredibly slow load times for our Frameless projects, and sometimes projects will not load at all. In some cases, half of the template is loading but no content is appearing. We're trying to determine if this is an issue with Frameless/RoboHelp or if it is an issue with our new server (maybe not enough storage space? etc.). Are there any known issues with version 2022.0.346 or 2022.3.93 regarding super slow load times, or Frameless projects not loading at all in some cases? We do not seem to have this issue with HTML5, which is extra confusing.

Good morning all, Is there a way to import an excel document to assign indexes to topics, or do we have to manually go to each topics and assign indexes. We have 8600 topics which could be a lenghty process.Thank you !christele

Hello Robohelp Friends: Our client asked us if there was a way to click away from a "pop up" (small page displaying on a larger page, usually showing a list of values/data" without clicking on the mouse. Apparently, that is a requirement by the ADA (American Disability Association) for screen readers. What I mean here is that when a user sees a pop-up on the screen, they should be able to click delete/back or some other button to shift away from the pop-up back to the main screen. Robohelp is apparently 508/Screen Reader compliant, but does not provide specifics as to how to accomplish this. Any insight to this would be greatly appreciated!

Hi,I added One-Trust script for cookies banner and the output gives some unexpected results.Main page doen't display the content and in topics there is additional content.This is the script:<!-- OneTrust Cookies Consent Notice start for help.english.com --><script src="https://cdn.cookielaw.org/scripttemplates/otSDKStub.js" type="text/javascript" charset="UTF-8" data-domain-script="a5bb5a1c-e336-40f5-9902-2413499c0da8"></script><script type="text/javascript">//<![CDATA[function OptanonWrapper() {}//]]></script><!-- OneTrust Cookies Consent Notice end for help.english.com --> Did anyone have a similar issue? Do you see any obvious mistake in the script?

I have resized all of my PDF Page Layout Templates to be 5.5" x 8.5." I have one page that insists on being bigger (I'm guessing 8.5"x11" although I am looking at everything digitally, so not totally sure.)The page is a copyright page contained within the PDF TOC "front matter" section and appearing before the TOC. Anyone have any ideas on how to get it to be the smaller size? I can't figure out which of the PDF template layouts is being used. I have defined:Default page lyoutChapters & TopicsTOCCover Page I have not chosen/defined a page layout for List of Figures, List of Tables, Index or Glossary as my manual has none.I have tried publishing it with and without the Empty Page template defined and it doesn't seem to make any difference. This is what my PDF TOC looks likeI am guessing that the problem is that the "front matter: other page" that I used to get the Copyright page in the front matter is "undefined." But I can't figure out how to define it.  

Hello experts, I upgraded from RH2017 to 2022 recently. I have encontered the condition expression issue.To make it simple, I created the sample project shown below.We have three products which shares one Help project file.Topic for Products A and B is a topic for both product A and B and some description is dedicated for each product.I would like to output the CHM for product A. Then I create the following condition expression named as "ForProductA".However, the output shows the topic for both A and B If you choose conditional tags for Product_A, the output is what I expected.I tried  several expression cases by changing "Or", "AND", "Exclude" and "Include" setting. However, I could not output the CHM for product A.  This condition expression works in RH2017 although the user interface is different. So It should works with somway. Can someone help me for solving this issue? Best regards,Yoichiro Hayashi

Hi there,I am going to move a lot of HTML files created with a different tool to RH 2022.2.22 (I might even be using the newest version, but thats the one that is currently running stable for my current projects).Most of the cleanup can be accomplished using RegEx, but I am wondering if there is some Script already existing to remove all Inline Formatting spans? Or do I have to ask some js developer?What I want to do achieve is to somehow automatize these steps: Open topic, select all, remove inline formatting.The setting in the project options to not allow inline formatting does not seem to have any impact on imported html files.Any ideas welcome!ThanksKarin

I'm trying to set up a footer, which seems pretty simple.  Create a topic layout and add the footer into the footer region of my topic layout and then add that to the topic layout line of the Layout tab in my Frameless preset.  When I do this, the footer doesn't show up where I thought it would.  I guess my question is this correct.  It seems awfully high on the screen.  I think I thought it would show up in the bar going across the bottom rather than above this bar (see yellow horizontal bar across the bottom of my example).  It looks awkward  where it's placed.  What am I missing?  Thank you.  

Hi.  Can anyone tell me what I need to edit in the template (Oceanic) to make the thick horizontal yellow and blue lines at the top of my homepage smaller?  I've clicked on everythuing inthe template editor and I can't seemt o find these "banners", I believe is wha they are called.  See below for areas I'm trying to make smaller height wise.   

I have a frameless output in RoboHelp 2022.4.182 (Mac). When the user searches on either the home page or the topic page, the list of search results includes a page title, page description, and a breadcrumb. Only the page title portion of the result is a clickable URL, although the mouse pointer changes to a hand when mousing over both the page title and the breadcrumb (which would indicate to me that both of these should be clickable). How do I make the breadcrumb be a clickable link? When I inspect in both the Safari and Chrome browser debuggers, it appears that only the page title is a link, but I do not see anywhere in the RoboHelp UI where I could set this. Thank you!

I am able to connect to ADO from RoboHelp 2022. I did an initial clone (when the connection is opened) and the ado repository (that contained only a readme files) was downloaded to my local working directory. I then loaded multiple files into the working directory and attempted a Check In. I had hoped the files would be loaded into the ADO repository. But, the check in box shows no files listed and the check in button is grayed out. Any ideas what the problem is?  Thanks.

Hello, I'm about to update our version of Robohelp 2020 to 2022. I have a few related questions:Could I import our css from RH2020 to RH2022 seamlessly?Do I need to perform a conversion of our current projects or is Robohelp 2022 able to read RH2020 projects?Thank you and have a good day

Hi, is there any way to auto-generate index entries based on heading level, rather than topic name. Just out of curiousity, are there other people out there who have to continue using RH 2019 since the latest RH doesn't have the Smart Index Wizard or import of the Word doc TOC?