RoboHelp

We recently upgraded from Robohelp 2020 to 2022.0.346. This broke our previous outputs presets, so that was a bummer, but the new options seemed like enough of an upgrade to deal with rewriting the template for the new style. I'm having several issues, the largest 2 being the following: No layout applied to Front Matter page, making it the wrong sizeI have a topic with a proprietary warning in it that is the 2nd page of my PDF and is meant to print on the back of the cover when doing dual side printing. I'm in the US, so I print things letter size. I have ensured that every page out in my template has the same size settings, but the proprietary warning page always come out at A4 size in the PDF. I assume this is happening because it is a Front Matter page, but not one of the formally designated special ones and perhaps the Common layout isn't pointing at it correctly. I added text identifying all my page layouts and ran an output and that page doesn't appear to use any of the

Does anyone have experience with SharePoint online publishing issues with Netskope security enabled?  We've identified the issue which requires some support from Adobe. We have an open ticket, but Adobe support has become non-responsive despite being very helpful early on. Any guidance would be incredibly helpful.   @adobe support, we would love your continued help here.   Thank you very much.

I am trying to build a chatbot output preset after generating the JSON for the DialogFlow, but I am getting this error in the log:'7 PERMISSION_DENIED: IAM permission 'dialogflow.intents.create' on 'projects/xxxx' denied.Does anyone know how to add IAM permissions to allow my user to create intents? 

Hi - I have what may appear to be an odd request. I'm using RH2017 and I was wondering if there's a way to modify the href attribute in anchor tags without using javascript. The reason I'm asking is that we're using the ZoomIn Product Documentation Center to host our documentation. I created a test project to see if I can dynamically build the href attribute with the associated product name and version number using javascript. I found out that when ZoomIn processes the uploaded bundle (zip) of the documentation project, it strips out any existing javascript for whatever reason. I then tried to use a RH variable for the project name and version but that doesn't work either. Does anyone know if there are any work-arounds in RH that I could try? We have both a development site and a Production site on the ZoomIn portal. A typical url for the Production site looks like this: https://help.hexagonmi.com/bundle/pcdmis-2023.1-laser/page/PC_DMIS_Laser.htm I've hard

Hello,  I am using new RoboHelp 2019 and have just created an index. When I build my help file only two topics get displayed. I have tried a few different outputs and still the same. I have checked that my index entries actually link to topics but they still don't display. It's really odd that just two topics display. I've checked their properties but can't see anything unusal about them. Any help would be greatly appreciated, thanks.

My colleagues & I need to collaborate on the same Robohelp 2019 project. I created a site specifically for that purpose on SharePoint online, made my co-workers co-owners of the site, and the default doc library on the site inherits permission from the site. I was able to successfully establish a connection profile, upload a demo project and edit it, check it back in and so forth. However, neither of my co-workers are able to establish a connection profile. They get to the screen where you paste in the SharePoint site URL, and when they click Login, they get the message shown below.  When they click Back to app, they land on an Adobe login screen. We verified that the apps Adobe recommends whitelisting are whitelisted for all of us. I have a feeling this has to do with the fact that my RH license may be associated to my personal Adobe ID, while theirs might be associated to the company ID. Our IT people are trying to figure out who might be our "Adobe Admin," but we're not eve

Hi I am attempting to implement a chatbot for proof of concept. I am now in a place to generate the JSON after creating a Security Key as described in various Google Cloud Help pages. It mentions 'Service Account Keys could pose a security risk if compromised. We recommend that you avoid downloading Service Account Keys and instead use the Workload Identity Federation...' Has anyone used Security Keys to generate the JSON? And if so, have you experienced security issues?Has anyone used the Workload Identity Federation route, and if so, does it work with RoboHelp? Thank youMichelle

Hello Robohelp-Community, at the moment we are struggling with the usage of other fonts in our published project we created in Robohelp.We have the company standard font "TitilliumWeb". This is the path of the published project:\\srv-cas01\OnlineHelp\TestDE Where do we have to create the font.css (or is it "fonts.css) ?We tried to create this here:\\srv-cas01\OnlineHelp\TestDE\assets\css We also moved the font to this folder in "css". The content of font.css is the following:@11220649-face {font-family: "TitilliumWeb";src: url("TitilliumWeb-Regular.ttf");} When we now open the HTML Page as "WebView" there is still another font used. We don`t see the configuration problem. Is it the code in "font.css" or another problem? Thanks for your kind help in advance! Kind regards,Marc Mendel 

Bonjour,Je travaille avec la version 2017 (13.0.0.257) de RoboHelp.Toutes mes rubriques ont un ID et un numéro de mappage.Dans une de mes rubriques "Paramètres" (ID de mappage 2004), j'ai un tableau avec environ 100 paramètres différents avec leurs explications. Exemple :001 Nom de la société002 Adresse de la société003 Taxes...Je souhaiterai utiliser un sous mappage, du style 2004/002 pour indiquer que je souhaite l'aide de la rubrique ayant l'ID 2004 et à l'intérieur de cette rubrique, aller directement à l'information 002 du tableau.Actuellement, lorsque j'appelle l'aide à partir de mon application, j'arrive bien sur ma rubrique des paramètres, mais ensuite je suis obligé d'aller sur le paramètre souhaité en utilisant l'ascenceur. Est-ce qu'il existe une possibilité pour réaliser ma demande ?Merci

Hello all! (robohelp version 2020.8.34) I've been setting up my projects and am now at the point where I'm asked to look into translating our documents. Right now we publish to frameless and I'm wondering what it would look like if I finished the translation of topics. What would it look like published. Is there a button that switches to a picked language or how am I supposed to see this?  I've been struggling with setting up machine translations for the provided companies: google, yandex and bing. However none of these API's are currently working for me. Luckily I can add a custom API. We've picked Deepl for this: DeepL API.  I'm not sure what I'm supposed to do for the custom script path:Is there anyone that could help me with this? I know it's a Javascript file but that's all I know. 

hello I am using version 2022.1.188.I am trying to translate with deepl, but I get an error.I have the script written correctly, the api key is correct and the endpoint is correct.I get the following error "Cannot read property '0' of undefined" I don't know what to do.I can't provide photos because I get an error on the adobe website.  

We are looking for an experienced RoboHelp Consultant to help with the following items:Conversion of Help Projects from RH V11 to RH 2019 ClassicExperience with using SP as the Version Control for RH projectsExperience with setting up RH for new usersExperience with having multiple users in RH at the same timeProviding guidance to new RH usersWe have a new Technical Writer on our staff and need to get him up to speed with using RH for 2019 Classic.  

Running RoboHelp 2022.1.188 on a windows PC.  I generate my PDF and what is set in topic as H1 is showing up as H2, H2 is showing up as H3, H3 as H4 etc. Whyyyyyy????And no, I cannot change the settings in the topic because I publish frameless output and all the headings show up totally right on there.Please help. I'm sooo confused.Thanks, Lori

Is there a way to import conditional tags, when importing FrameMaker documents to RoboHelp?For example, I have a lot of text in my FrameMaker document that has conditions applied to it. When I import the document, the text is there in RoboHelp, but it does not have any conditions on it, and it is indistinguishable from the regular content. I don't see any way to map FrameMaker conditions to RoboHelp conditions when I do the import.I'm using RoboHelp 2022.2.22, and FrameMaker 2020 (though I could upgrade to 2022 if that will help the situation).  If it is not possible to import the conditions, does anyone have any recommendations?  Here are my initial thoughts:In FramMaker, find all the conditional text and apply a new/different paragraph style to it.In Robohelp, create a corresponding paragraph style, that looks very different from regular text.When importing from Frame to RoboHelp, map the two styles to each other.In RoboHelp, find all text with the new style, apply the

Hi CommunityI have a requirement to get or crawl data made/stored in robohelp, but all I could find was a search API. Is there any documentation that could help me with this. Are there any direct APIs or a workaround to get data from robohelp into our own servers/webpage.Thanks In Advance.

I just upgraded to RoboHelp 2019 and am having the hardest time setting up and applying styles. I was just trying to figure out how to add spacing between items in a bulleted list. I went out to the Internet and found that I shouild add a line-height atribute to the ul tag. I did this, saved the project, and all of my styles have disappeared. I click the Styles tab and then the dropdown and  each group (Paragraph, Character, Lists, etc.) is empty.   When I try to add a new style to any group, the application crashes. I get an Application Error and am told to restart from the Help menu. I do this and the Styles are still gone and when I try to add one, it crashes. So frustrating!   Does anyone know how I can fix this? Is my project corrupted?   Thanks, Michele

Hi everyone,once again, RoboHelp is not quite doing what I expect it to do and I'm not quite sure why.I use RH 2022.1.188. 1. I'm trying to create a PDF with a normal, numbered TOC. My content uses Heading 1-5, and Heading 1-4 are supposed to appear in the TOC. So, in my RH TOC, I created an Auto TOC in my Frontmatter.Then I went to my Output's Template section, selected my PDF output and set "Use Headings up to Level" to 4. I also activated the two checkboxes afterwards, otherwise my PDF is messed up.When I publish my PDF, my TOC looks fine, but unfortunately, only Headings 1 and 2 are included (corresponding with my RH TOC which only features Topics on Level 1 and 2)Is there a way to include my Headings 3 and 4 as well? In the main text of the PDF, it all looks fine, Headings 3 and 4 are where they are supposed to be and they are numbered the way they are supposed to be etc. 2. And then there is another thing: Why does the TOC use the Titles, not the actual Headings wi

Good evening everyone.I have RH version 2022.0.346. I have created an HTML5 responsive project and I would like to know if there is a way to create a welcome page without it appearing in the TOC.Could you help me?Thanks in advance.Elisa

Hi,I've just finished converting a large project that has 43 separate projects in it.This is output into three regions of the UK, so that's 129 times it has to compile.So I've create a batch file, as I did with RH Classic.  Only, it works sometimes, and not others. I think I've had it twice run through the first region, and never through the second and third all the way through. It might work after a reboot-- or not. It fails at different points. Some were explained by mistakes I made in the batch file, some not. I've split it into three batches, it will still not work reliably. Most of the time it just hangs...suggesting that RH has crashed in the background.  This morning, for example, on a freshly started laptop, it got four projects in before coming to a halt mid-topic. They will compile from the project, though I'm going to tediously run through them again to see if there are any issues, but as it will go right through occasionally, I'm guessing it's just

Working in RoboHelp Version 2022.0.346.In the Indigo template in the Tablet view, I have figured out how to change the background and text of all the other side menus, except for the Contents side menu.  The background is controlled by the Sidebar Background Color, but I have found no field for theText color of the Contents items tree.  Tablet View This text and background are different than the menu as you see it in the Desktop view.  In the Desktop view I can change the color of the the Content tree items, but not the one that is present in the Tablet view.   Desktop View   

I am new to RoboHelp and trying to generate my first PDF output.  I have a Table of Contents where I have added back matter for the Glossary and Index. For a template, I am using the supplied "HighTech" template, just to test things out.  In the TOC of the generated PDF, there are rows for the Glossary and Index, but they don't have a title, as in the example below (the Glossary is on page 9, the Index is on page 10).  Yet when I go page 9 and 10 in the PDF, those pages do have a title ("Glossary" or "Index").   Can anyone explain how to get the titles to show in the PDF?  I have not made any changes to the HighTech template. I also tried the Basic and Prime templates, and I get the same result...Introduction     Getting Around the Application...................................................... 3Reviewing Messages & Errors     Viewing Message Details................................................................. 7.....

He cambiado resolucion escala reseteo , no tengo ni idea que puede ser y en la web no encuentro nada.  lo baje el 14/4/2023 el trial

Hello,  I am new to RH and currently trialling version 2022.1.187. Right now I am having to export to Word since I am having an issue exporting to PDF (assuming because of OS Ventura). The issue I'm having is that the CSS for the TOC is not linking to the output. I have tried this on my own project, as well as with one of the sample projects and the issue persists. I've included an image below. It appears the header and footer styles from the TOC page layout are being pulled to the output, but not the body/heading styles. Is there a way to fix this?

We are in the process of converting our previous documentation into Robohelp. I'm trying to find and replace some old terminology that doesn't really apply to an online help system. In this case, I'm trying to find instances of "In this chapter" and replace with "In this section."However, no matter how many results I try to replace at one (Going by one contents folder to replace 14 or doing the whole project to replace 220 instance), the process hangs on "Replacing..."I've tried waiting hours and it does not complete. When I restart, none of the replacements have been executed. Looking for any tips on what I could be doing differently to get this to work before I go and make these changes manually.Thanks!