Stock

It takes about 5 to 10 minutes to download a photo I just bought the license.That's when I can actually download it. Most of the time it simply will take so much time that the download will show an error message.What's going on?

Hi,I just went to download an image and was told i ran out of licenses. I went back into my library and found that I must of accidentally licensed a bunch of photos and need to have them credited back. How do I go about that process?thanks, Lin

Last night, I have started the free trial and it says "You'll be able to manage this plan shortly". This morning, I go to my account under Plans and Products to cancel the membership, but it seems like I didn't subscribe for the free trial. I also visit order history to check it but it says "We found no orders placed for your account" (last night the free trial order history was there, this morning it gone already). What I need to do? I want to cancel it, but I can't!  Please help me.(I'm from Korea. Korean didn't speak English too much. So my English may be bad.)Extra information: I used VPN to start the free trial. It is because it says "online licensing is not available in your region".

Hi everyone,I bought 1 year sub and bought around 20 image with it in the first 2 month, 8 month later I came back to use them for my long term project and some of those image had disappear from my bought selection and I can't find them anywhere in the Stock search, event with the reference number. Second question: I downloaded them when I bought them, but can I still use them for my project or did I lost the right to use them ?Everything is on hold for the moment, but I would appreciate an answer.Thank you

I canceled my adobe stock photo account a few months ago but I stilla have a lot of credits in the account.If I enter adobe stock I can see my credits but I cant buy or download anything.Can I still use my credits? anyone have this problem?Thanks

Me pide pago por utilizar  adobe stock con mi cuenta de equipo activada, luego trato de pagar y me dice que la licencia no funciona en mi región, como corregir este problema ?

Hi,I downloaded the image #176707911 created by © theromb but when I open it, it is different from that proposed on the website.Is it the fault of my software or the problem comes from Adobe?Thanks

I downloaded four stock images that are Adobe Illustrator. I don't have Ai and only use InDesign right now. I'd like to "return" the images that I can't use for credits, please. Also, the quality of the other images, is just poor. How can this be improved?Christie

I’m having a disagreemeant with someone over the use of watermarked stock images. They say it’s perfectly legal to use the watermarked images in a final version of a design (published onlinee) while i’m arguing that it must be licensed first. I’ve searched high and low on the site for official language that says you can’t actually use the watermarked previews but I can’t find a darn thing. Does anyone know if that language exists?

Hi,I'm a bit confused. I clicked 1 image to find out how much it costs, but it started purchasing process without me choosing any plan. And same time my Adobe-page says that I have 99 images more. I can't afford to buy 100 images. What happened? Greetings,Leena

I have just bought 16 pictures, unfortunately I have downloaded one of them wrong (Silhouette man jumps get away from LOSE to the WIN with sunrise.), Can it be canceled?

Hi!I've been trying to cancel my adobe stock plan for a few days now. I wanted to cancel this before my free trial ends. Please help me. I've already tried to contact before and was then logged out. Please manually close this for me.Thanks

Hi, today I clicked the wrong button and purchased an image I don't need, including the enhanced license. It was over 700 CAD. I was so panicked because I really don't need that image. Is there any way to return the order(ADB037853980)?I think it does not make any sense there is no way to protect us from this kind of a wrong purchase. The transaction was processed by just one wrong click. I'd like to return this order. Is there any way to cancel it or compensate?

Hello,i bought Credtis for Adobe STock.Now I have a invoice without UID-Number and with VAT from Germany.My business is in ItalyHow get I a new Invoice?

For a reason currently unknown to me, our firewall blocks the address https://as2.ftcdn.net/ , an address that seams to be used for the image previews in stock. However as no other image gets blocked, I'm wondering what's special to that address and why does Adobe not use one of Adobe's addresses (something ending with adobe.com)

Hej!I'd like to know if it's possible to specify the search-category "Menschen/people".For example "People within the age from 20 to 30 years." Or "no kids".This would be a great help!

I am brand new and the other day I accidentally purchased a picture by mistake by pressing the wrong button. I thought I was saving it to my library. If possible, I would like to return the license for this picture. Thanks. 179798748

AdobeStock_210973945.aiAdobeStock_210974022.aiThey are both practically the same images just one is in bw which I downloaded first to use for a project but when I could do anything with it I downloaded the same image but in a color... same thing – I can open it but not do anything with it – seems like it is locked or something. Is it me?  I have not had anything like this before.. and even if it is for some strange reason locked, why would that be? Thanks for your help. I was hoping for a support Chat here... but hey... *Sandra

I used to have a balance of images I could download from Adobe Stock. Now I have no idea if this balance still exists or was wiped away. Worse, I have no idea where to check this balance? Any help is greatly appreciated.

I purchased #93348583 but when I blow up the image I can see a diagonal red line on the middle of the image on the left side which goes across the bushes and the wall ... is this meant to be there? It looks like a flaw to me??L

Hey Twarita, My question is the exact same but I'll provide more information. Say for example on Amazon you're selling a water spray bottle, and here on the stock images there's a picture of someone using a water spray bottle. Am I able to use that picture on Amazon as one of the "product photos" with a standard license ?

Hi,A few days ago I got this message: "Your formula has expired. Please update your payment information to reactivate your subscription."I updated the information but the message is still there.I was still able to buy an image (extended license) but I did not have access to the invoice. I just received the order form by emailThank you

I seem to be unable to cancel my subscription!  There’s is not a cancel button anywhere to be found.  This is bad business.  You should not have to make it so hard to cancel If you are a reputable company offering a good product.  I guess I will have to write this company up and cancel payment through my card.  Very unfortunat,  I may have used this again had I not had this difficult of a time.  You have now lost my business for good. 

How do I find out when a video was uploaded or posted on Adobe Stock?OrThe age of of when the video or imagery was taken?

I stumbled upon this by mistake but my grandma has been paying $30 for stock for almost a year not even realizing she signed up for it, she thought it was something that came with cc! Can someone PLEASE cancel the adobe stock subscription for us?-Liz