Stock

Hello, I signed up for the free month trial for Adobe Stock and canceled before the month was over. However, I am still being charged for Adobe Stock on a monthly basis. I had no idea that I was still being charged since I canceled before the free month was over.I would like a refund of all my money. I am very disappointed that I have been charged numerous times for a product I am not even using. Thank you for your help, Madison

Hi! I've bought several photos and directly after the purchase downloaded them to my computer and saved them. Yesterday I bought a picture, but didn't have time to save it on my computer at that time. Thought it wasn't a problem because I have an account and everything should therefor be saved there automatically. The problem is that I can't find the picture I bought yesterday and actually not any other picture I've bought and paid for!!!! Where do I find them? My library just contains unbought pictures that I have saved for future inspiration.Would be grateful for some help!/Matilda

I have purchased many images in addition to the monthly ten images and none of them are showing in my library. When I got into Adobe Spark I can see them but I cannot find them in the main library. It is getting very very frustrating please help. If it helps, new images will show up as soon as they are purchased but the newest one will displace that one.

I choose an image but It was only text as I tried to open it.file nr. #211875289fix it please and refund the image.best regards./ Johan

Totally false advertising. Shame on you. Company must be too big now. Gives nothing back. I'm deleting all my Adobe apps.

Purtroppo ha acquistato una foto che anzichè costare i soliti 2,99 euro costa 250 euro. Me ne sono accorto solo al momento dell'acquisto ed era troppo tardi. errore dovuto al fatto che oggi ho acquistato almeno 10 foto, tutte da 2,99...Come posso annullare l'acquisto?

I am using a purchased stock video for a video background on a website. As I understand it, uploading the video onto Vimeo (for instance) is in breech of the terms of use of Adobes videos. Is there an alternative to self-hosting the video to avoid detrimental impacts on site speed and user experience? Thanks a lot.

Hi there,the licence agreement says "If the asset is posted unmodified to a social media site, attribution is required (© Author Name - stock.adobe.com)."so, in this case, what means 'modified'? Is it enough to crop the image and put text on it? I'd like to use an image as background. Do I need to post the attribution?Thanks, Andrea

Is anyone else having problems downloading from the stock website? It seems I can only download from 2 am to 5 am. Any other time and my download times out. The website is also very, very slow. I know it's not my connection because other websites work fine.This is one of many problems with Adobe. I was on a $10 a month plan and was switched over to paying $33 a month. When I tried to cancel, I was told I would have to pay for breaking my subscription and that I would lose all the images I had built up. I had planned on canceling this year, but they didn't tell me they would be renewing my subscription automatically, and now I am stuck in another year. Needless to say, I do warn all my graphic and web design friends away from using stock. If there was another better image software, I wouldn't use Adobe at all. I don't like the way they do business.

Hello..... is there a way to filter out vector artwork designed in CMYK VS RGB modes?

Purchased an image 69210573 and the quality is bad. Should be vector but low res. How do I get credit?

Hi Twarita, I have a problem with the invoice form Adobe. There is a mistake, there is no company name. What can I do with this?Second problem: I forgot to cancel the trial subscription of Adobe Stock and you have already charged my credit card. I canceled subscription today instead of July 1. Do I still have a chance to get a refund? (unused subscription)???SK

I want to cancel subscription Adobe Stock, but I can't log in my Adode ID, because accounts.adobe.com is unavailable. I used different browsers, different platforms, different computers from tablet to desktop, cleaned cookies - nothing worked!!!!!!  I tried to cancel my subscription yesterday, lost a lot of time - but I couldn't enter to my ID.Please, cancel my subscription since June 27!!!! I am very disappointed with this attitude and do not want to renew my subscription, do not want to pay for July and beyond.I hope you will help me to solve this problem.

Hi, I purchased vector file  #155916397 which is a dental logo. The downloaded file is a flower, completely wrong. How do I download the right image.Please help

Hi all,I've a CC subscription but whenever I try to purchase Adobe Stock, it keeps saying Adobe Stock is not available in my region.What should I do now?Thanks!

I have 98 downloads available but I'm unable to licence anything because it says there's a problem with my billing information. I have canceled my plan but I still have 98 unused downloads. Thanks

Hello I have 70 images which as still showing on my account from an previous subscription but I am not able to use these licences because I don't have a current subscription. If I restart my subscription to Adobe Stock images, will I be able to reactivate these images?

i only need one picture on a website. lachende kinder in der grundschule sitzen auf dem tisch - Buy this stock photo and explore similar images at Adobe Stock… Witch is the best licence?Thanks, Urs

Ring <removed by moderator>Sent from my iPhone

If I cancel my paid membership in the Adobe Stock service AFTER I have already licensed and downloaded a year's worth of images to my computer, will they still be available for me to use?

HI-I licensed the following image: #23941310  and would like to use it in InDesign on a colored background.  When I place it on the background, it has a white square around it.  I do not want the white square, I simply want the black image.  In the application, I have selected the image and clicked on 'Layers' and the image is a single layer, there is now 'background' layer to the image.  How can I remove the white square from the image?Thank you!!Danielle

Hello Sheena KaulI also have some questions. So if I add a quote to the photo and mention in small fonts my website at the bottom, that is considered modified?If I upload it to Canva, Easil or (of course) Adobe Spark and create a post etc.. no attribution required?Thanks in advance your help.Lucie

Anybody else run into this problem. I do an image search on Adobe Stock it matters not what subject I may get a hundred thousand image results and the first page of image results loads fine, but the moment I go to page 2 of results  all I get is a blank results page and 'Sorry no results were found with that term' despite thousands showing up in the results.It only happens on my PC my Mac (which is not my main machine) seems unaffected, also if I sign out of the account and then do a search it seems fine then, I've used all three browsers Edge, Chrome, and Firefox all with the same problem, in fact Edge won't show anything at all.I'm running Windows 10 and I have Kaspersky as my security.Any ideas?

I'm recently been having major issues with Adobe Stock searches.On first going to the website I can complete a search and results are returned but if I navigate to the second page I get a :sorry not results were found with that termThis even though there are hundreds of pages and 1000s of results.So my current testing shows this happens to both Chrome and Firefox. On IE I can't seem to make the error happen. I then cleared all coookies and cache and if i dont accept cookies on the site or sign-in it seems ok, but I can't use the service unless i sign in.I have also turned off all ad blockers etc etc.Anyone help?Thanks!Geo

I have seen that this was an issue last year but I have only experienced it today. i have Windows 10 PC and have tried Chrome (Version 67.0.3396.99 (Official Build) (64-bit), Microsoft Edge 42.17134.1.0 and Firefox 60.0.2 (32-bit) and if I search images for term "printing" I get the first page of image. On trying to navigate to page 2 I get an error - Sorry, no results were found with that term. Yet the top left of screen shows 1,964,483 results for printing in images.If I try using next instead of 2 I get the same error.I have deleted cache as I know Chrome can be a nuisance. There was also a Chrome update yesterday I believe.This is infuriating as now I cannot finish the work I am scheduled to do today. Please advise when this problem will be fixed.RegardsDavid