Stock

Sheena, I also bought an image I didn't intend to. FILE #: 193030217 

You certainly do not make it easy to cancel an order. I signed up for a free trial of adobe stock and now want to cancel it, so how do I do that? There are no options on my account page to cancel. In fact the free trial does not even show up. Here are my order details;Order details:Order #ADB029911004NZOrder Date: 25 April 2018Please cancel this.

Having the same problem with this vector 199947767. It tells me that I have to open it in illustrator, which I don't pay for. How do we get refunds on vectors that don't work?

The Issue:I just wanted to submit this in case anyone has experienced the same issue.  I ran into this for the first time ever, the asset shown in the Illustrator Libraries Panel is not the same as the one that is licensed and downloaded.  Very odd, I'm sure it's just a small glitch, however, I've also tried downloading it from the AS site and the sample thumbnail image looks fine, but the actual download is something completely different.The solution:Get on chat and request your credit back, it's not a re-occurring issue from one machine to the other, although I do believe the asset is miss-represented on Adobe Stock. Hopefully, the misplaced asset will be corrected soon.

I recently downloaded a cute photo of a dog and his owner, but when I got the high resolution version, I saw very clearly that the dog had a HUGE arousal that could not go to any client work, but the photo had already been signed off on. I'd like to protect future users form the hours of photoshop work to make this image usable, since at the size you see it just looks like his foot! There are several other photos in this series with the same problem.Yong Woman and her dog in white home interior - Buy this stock photo and explore similar images at Adobe Stock | Adobe S…

We have the 10 images / month plan. Was thinking of buying an Illustrator template and I can't tell how much it costs. Some of them have a dollar amount shown when you click on the image. Some say "1 image". However, the adobe stock site says Illustrator and Indesign templates cost between 2 and 4 credits. So I can't tell how much these things cost. If "1 image" means one credit, that means it costs us $3. But if templates are 2-4 credits, then it could be $6 (2 credits) or up to $12 (4 credits), however one straight up said $19.99. So confused. Any help would be appreciated. Thanks!

hello i have subribed the free demo of stock some times agoi don want it, so i don t want to start to payadobe is asking me money and i don t know how to cancel the subscriptionplease hellpthanks

Hello, I am trying to reach a human being on the Adobe staff. I had an issue with my Adobe Stock subscription. After a 2-hour+ chat that went nowhere, I was told that the case would be "escalated" and I would be contacted by telephone or "mail" (mail?) within 24-48 hours.Since that conversation (5 days ago) I have received two emails from Adobe informing me that a response is required or they will close my case. I have responded both times saying I still need help, with no follow-up from Adobe. Keep in mind I responded to the first email, which apparently was ignored since I received a second email 24 hours later that said the same exact thing as the first. Since there has been no phone call, I should assume I am being contacted by mail? LOLI don't know what the track record is on these forums, but since my chat was "escalated" to a 5-day (and counting) response, I figure it's worth a shot!!!Fingers crossed!!!

Hi!I have recently bought an image through Adobe Stock using up 1 credits, but it doesn't work.I can’t open it.Illustrator said: the illustration can not be opened. (I have tried it with other programs too, but nithing).I had already downloaded several pictures before, never had a problem.The item number: File #: 49000633 ThanksNati

Every time I try to purchase a stock image I get a system error from your site. I called support and they told me that my card was attempting to be charged but it wasn't going through because someone had put a block on it. Nowhere on your site did it tell me this—all it says is Error, a system error has occurred. Not exactly helpful... After waiting 24 hours for the block to get removed and for credits to get added it has now begun happening again. Of course you don't have telephone service on the weekends so I attempted speaking to a chat representative again. I don't know if it was a bot or a real person but it wasn't helpful at all. Didn't even understand the problem.Here is a picture of the error: https://imgur.com/a/zEKUjOl​In the mean time I'll be taking my business to shutterstock I guess

Hi,I have licensed image number '37434412' and every time I download the file on Mac and PC it does not open.Please can you send me the file that opens in illustrator.Kind regards Charles

RE: Case ADB-xxxxxxx-xxxx CRM:00924000001276[case number removed by moderator. this is a public forum.]HiFirst of all, apologies for the lengthy rant. I don't normally post on the forum but am at my wicks end feel other subscribers should know what a mess Adobe Customer Support is. It seems on this forum customers are at least getting sensible answers and action from staff so perhaps this is where I am going wrong.On 3rd April I purchased an extended licence for a stock vector image I previously held a standard licence for. On downloading the image I found that it wouldn't open in Illustrator on either of my Macs. This is frustrating as had already used the image on a standard licence in an approved design and it had previously been fine. With this being the case I decided to contact support with my issue.This is where the real problems started...I explained my problem and suggested that the image had probably been corrupted somehow. The first agent I had didn’t seem to know much at al

Hello I also got the wrong file how do i get credit. I got #67260083https://stock.adobe.com/images/house-logo-real-estate-home-rise-building-business-icon-symbol/67260083and i got this..

Hi,I'm looking for slow motion videos only. How do I filter for that when I search? Can't seem to find mention of this anywhere, in tutorials, discussions, or in the actual Stock Video search filters.Thanks

What are the Adobe Stock license requirements for the following:1/ I use a Stock image in whole or part as a background or element in my own work, e.g. to enhance a portrait (main subject) I have taken.2/ I use the final image for promotional purposes on my website/social media3/ I may want to sell the main subject a copy or copies of the final image4/ I give the subject a copy of the final image to add to their own portfolio.5-8/ As above, but the main subject belongs to another photographer whose work I am editing.

Hello Adobe teamif in the membership plans section i choose the  '350 standard assets a month' , this means that i have 350 images usage license for one month, this plan  means i can download them and keep the license for ever, and  then having another different 350 images the next month?,Regards

Hello,I recently purchased a photo that I would like up upload to Mailchimp so that I can use the image for our company e-newsletter. The photo is a JPEG, not an AI file. I tried to upload it and I receive a "Failed to upload" message and it also says "Undefined."I have not had this issue with other images that are not from Adobe Stock so I assume there may be some sort of Adobe security issue with the image.Any help would be greatly appreciated.Thanks

Hi, in the plan section here  Adobe Stock pricing and membership plan | Adobe Stock   there are 'standard assets' packages,  i have a coupon designer which would provide templates using adobe stock images, so the end customers can pick any template to  make  customizations and use it for his own business. In order to allow end customers to use the images included in this templates i presume that 'extended license' is required, if so, is there a package membership plan for extended license images?, if this is not the case, what is the best option for this scenario given that purchasing 1 by 1 each image will be extremely expensive for 300-500 templates

Hello everyone.and thanks for helping.Im trying to download one of the templates that Ilustrator or photoshop suggest,from the openning screen while create new document.and after i click the download button there is a messege from adobe stock that says "Purchasing errorsorry,something went wrong while trying to licence the template.please try again."someone know how to solve it?thanks!

I'm wondering if there is any way to return or be refunded for an image? I purchased an extended license on an image for a certain project and the image was too low quality for me to use  Now I have to find a different image to use and have no use for the one I had purchased. I'm disappointed because I thought only high-quality images were allowed on Adobe Stock.

I want to buy a "credit pack" to purchase some videos. But the prices are only listed in dollars. Where do I find the price in credits?

Been a few weeks since I've been in my account. When I went in there this afternoon, all 70 or so of my image credits were gone. Where did they go and how do I access them?

I have a client that wants me to put together a montage using several images from Adobe Stock. They plan to reproduce the image on a trade show booth as a background, but it also "may" end up as a background in say a USA Today Ad. The montage will not depict  their product nor will it appear on a product for resale. It rather illustrates their intended "audience" for the service they will be selling. In other words, say they are selling security services and this would be maybe a montage of police activity in the background.Would this really need an Extended License if it is not part of their product/service, but just used as a backdrop in an Ad Campaign?Thanks!

Is there a way to download images to your drive instead of having to access them through PS or Illustrator or the other apps?

I would like to cancel my subscription to Adobe Stock, but the site does not allow me. I can't do it in any way. Help!