Stock

I just licensed an animation (for 8 credit) that was a result from a search looking for a transparent background. The item is on a white background (not a transparent background). How do I return this f or a refund in credits?

I downloaded this asset from adobe stock #532173568, I need it to be transparent. I have limited knowledge of Illustrator and I cannot figure out how to make the background transparent. I thought I turned off the background layer but then it was black instead of transparent. Can someone please help me figure out how I make this transparent?

Hi,I'm trying to find this picture, but search both by keywords and number don't turn up any results - https://pin.it/ghIwa5iw8 Any suggestions?! Edgars

J'ai cliqué par erreur sur le bouton "license" en bas à droite d'une vignette dans Adobe Stock et cela a enclenché l'achat de cette image...Il devrait y avoir une étape de confirmation pour éviter ce genre d'erreur...Est-il possible de se faire rembourser du crédit inutilement dépensé ? 

Adobe invoices me with my name and surname. I need invoices with the company name (VAT number and all data are entered).

Ich versuche seit über einer Stunde mein Kostenloses ProbeAbo von Stock Foto zu kündigen. Bin in mein Konto drinnen aber sobald ich auf das Abo verwalten gehe und es kündigen will  muß ich mich neu anmelden und plötzlich muß ich mich neu anmelden und kommischerweise ist da dann  mein Kennwort falsch. Deswegen schreibe ich das jetzt hier das ich das StockFotoAbo offiziell kündige ! Das wirft ehrlich gesagt kein gutes Licht auf die Praxis von Adobe wenn man solche Schwierigkeiten  bekommt wenn man was kostenloses Abo nicht  in ein 1jähriges kostenpflichtiges Abo überwechseln tut. Ich bin nach diesem ganzen Ärger am Überlegen mein Kostenpflichtiges Abo mit der AdobeCloud zu kündigen. Mit freundlichen Grüßen  Bernd Rother    (Moderator hat das Thema in das richtige Forum verschoben)

I have a question about Adobe Stock free images. Can the images be used on a website if I promote products as an affiliate? The licence type for free images is a Standard licence as shown here- https://stock.adobe.com/uk/license-terms. The part I'm confused about is where it says 'Editoral use only'. I'd appreciate any clarification about this. Thanks.

Can anyone help me...I have a full Adobe Creative cloud monthly membership. I paid for access to all the apps. With Adobe Stock In the app downloads it says I have access when I click to open in a browser though on the website although i'm logged in it tells me that I don't have access under my plan, wants me to upgrade or start a free trial. It is meant to be included in what I am already paying for. Anyone know how to fix this?

I recently licensed an asset from Adobe Stock that I no longer wish to use. I would like to request a return for this asset and have the license credit restored to my account. Asset ID #172241528Licensed on 1/2/2025 Is that possible?

Hey folks, how are you all doing today?I did a bit of research on how to track views of a specific image on my website.  I learned a bit about Google Analytics and tweaking it for my specific site.  But I am still wondering what the pros on .ai use?Thank you. Also why is it so darn hard to move an image item I am considering to a Library I created in Adobe Stock.  I click on the item to open its window.  I see the option: "Save to Library".  But it doesn't put the possible image into the library I want to save it in.  It puts it in a default library of downloads.  What is going on with this website?Again: Thanks

Hallo habe ausversehen ein Pulpo Bild lizenziert, hatte vor 4 Minuten falsch geklickt. Habe es nicht heruntergeladen.  Wer wo wie hilft mir nun, meine 67 Credits zurückzuerhalten? Danke und Beste Grüsse Christoph Bacher

Adobe kartında yeterli miktarda para bulunamadığı için ödemeyi kesemedi ben bizzat gidip adamın sitesinden ödeme yapmaya çalışacaktım ama kartımda bloke olduğunu öğrendim Adobe yeterli miktarda para olmadığı için kartımı bloke koymuş büyük konulmuş karttan ödemeyi yaptım banka hesap hareketlerime girdiğimde ödemenin kesilmiş olduğunu gördüm ama para Hala da aynıydı bankamı aradım bu durum hakkında konuştum bana bizle alakalı bir sıkıntı olmadığını karşı tarafın muhasebesinin onaylaması gerektiğini söyledi bana yardımcı olabilir misiniz şimdi bloke ne zaman kalkar ve para ne zaman karşı tarafa ulaşır

I am a freelance book designer and I am doing a self-published non-fiction book for an author, and a stock photo company (not Adobe in this case but this would apply to any stock images?) has some ideal historic images, but they are saying to get an “individual licence”, the author must have done everything on his book by himself, not used anyone else at all to help him. It’s crazy. The book will be self-published, as he is paying for the whole book to be done, but he can’t do design work himself – as most authors can’t – and he wants to buy the images under an individual licence, and I will insert them in the master file, designed by me. I won’t be “using” the images in any way except that. The company is trying to charge us a “teams rate” because I am designing the book and will therefore be "using" the images as well. but I'm not doing anything with them except inserting them into his book. Can you advise please? It all hinges on what the term "user" really means?This might also bri

So working in a publishing company - if the designer chooses an Adobe Stock image, which he then changes and adapts into   the cover of the book, the publicity team then want access to the original image which they will then adapt to create social media memes for the book. Do we need a team licence for this or can the designer purchase the image on an individual license, then share it to the publicity team?Many thanks!

Hi Adobe Stock community,I just started tinkering on Adobe Stock and I've accidentally downloaded the wrong asset. I wanted to download this: File #:  755684832  But got this insteadFile #:  753535407 Can someone help? 

Hallo zusammen, nach Update auf Creativ Cloud wird mein Stockfoto Guthaben nicht mehr angezeigt. Die Meldung lautet "Kein Abo vorhanden ". Weiss jemand eine Lösung ?

Our company has had an Adobe Creative Cloud Teams for a while now. We've been able to purchase single images $2.99 with no problem. Only recently, it has made us purchase subscriptions instead of single images for $2.99. I'm on the teams account, not the individual. I've tried reloging in. I had some time sensitive projects to work on, so I went ahead and purchased a subscription and I recieved a "Welcome to Adobe Stock" email, like we don't already pay for our teams account. We pay extra for the teams capabilities and when we tried to understand this with a customer service call, they were not helpful and rude.  Please, does anyone know what's going on? Has there been a policy change?  Here is the pop-up screen it's showing now. It used to be the "$2.99 confirmation" pop-up. 

I dowloaded two "vector" images from Adobe Stock, using the right filters, they are not marked as AI generated, but when I see them I can note that they have made with an image tracing tool. The images are #855894220 and #550043535. The contributor (designer) provided false information and Adobe didn't review the image quality. I want my credits returned because the images are not useful for me.

Hi I am building a peer led community that holds social events and local campaigns to raise awareness of our cause, I have created a logo using an image from Adobe Stock and using adobe express to design it. The license I used on adobe stock is a standard one, when i look at the licensing page its states: This Adobe Stock licensing information is intended for individuals, Creative Cloud for teams members and VIP members only. ETLA users, please see the enterprise page. I am struggling to understand whether the standard licence is right for an organisation such as the one i am building, the image will be used for a logo on social media and for flyers. Do I need an enhanced or extended licence? or will the standard one be enough?  Many Thanks

How did this pass editorial?https://stock.adobe.com/video/confederate-flag-waving-animation-seamless-loop-4k/827167751

Purchased this file 1026822240 as a PNG file but when put it in my artwork it shows part of the snomen are missing their faces and part of the actual body.  Can't see this in the preview but when you put it against a color background it is very obvious.  Wasted one of my plan credits for this.

Hey, i just paid for a month of Adobe Stock and got 10 credits, but when i cancelled subscription all of credits dissapeared, what to do ? Fill for refund or what ? 

Hi,   Currently working on the implementation to import the adobe stock images to aem dam. For that we would like to include the condition to filter the specific content_type and date range for the licensed assets. I am looking for the help, is there any way to directly filter the content_type and date range from the curl command or using the query? When hitting this command https://stock.adobe.io/Rest/Libraries/1/Member/LicenseHistory?locale=en_US&search_parameters[limit]=1&search_parameters[offset]=0 i am getting the following result.  { "nb_results":, "files": [ { "license": "Extended", "license_date": "12/24/24, 5:39 AM", "download_url": "", "id":, "title": "", "creator_name": "", "creator_id":, "content_url": "", "media_type_id": 2, "vector_type": null, "content_type": "image/jpeg", "height": 3072, "width": 5120, "details_url": "" } ] from the result i want to check the content_type is image/jpeg and would like to check the date range also. I checked t

Hello I used 33 credits to license a template that only downloaded as a JPEG. Can i get a refund? I used (1) credit for a standard license bu thte calendar template came in a JPEG i then used (32) credit for extend license and the same thing happened it was only a JPEG.