Stock

After creating my free trial for adobe stock, I downloaded a couple images, then forgot about it since I didn't require it anymore, I thought I had cancelled the subscription but I must not have. I check my account a few weeks later and I am charged for the subscription even though I have not used the software since the inital trial period. I would just cancel it normally and take the 40 dollar hit but it says it has a 200 dollar cancellation fee which is outrageous (I know I agreed to the terms when accepting the trial). Is there any way I can get refunded the amount and cancel my subscription?

Bonjour, Adobe Stock s'était ajouté comme pub à ma commande lorsque j'ai téléchargé Adobe Illustrator. Une fois l'erreur réalisée, j'ai checké mes mails pour voir la date de limite de résiliation pour que ce soit pas facturé ou remboursé. Dans le mail il y a écrit :Une fois votre essai gratuit terminé, soit le avr. 06, 2025, le montant facturé sera de CHF 35.65 (taxes comprises) par mois . Votre abonnement à se renouvellera automatiquement tous les ans jusqu’à ce que vous décidiez de le résilier. Prix susceptible d’évoluer au moment du renouvellement. Résiliez avant la fin de l’essai gratuit et vous n’aurez rien à payer . Résiliez avant le avr. 20, 2025 pour obtenir un remboursement intégral et sans frais. Vous pouvez résilier votre abonnement à tout moment via votre Compte Adobe ou en contactant le Service clientèle. Vous acceptez également les Conditions d’utilisation et les Conditions d’abonnement et de résiliation. Hors, nous sommes le 1

I need accurate information regarding the rejection of a set of photos where the reason for rejection is quality. What exactly does that mean on this set of photos so I know what I need to fix?

I need to use the Stock images provided in the Adobe CC Suite for website development and need to be extra confident that the images are licensed, attribution-free, and allowed for commercial use. This is important from the copyright laws perspective.

I have downloaded a file that claimed to be a customizable "constructor" for adding motion graphics to text, but it is simply a .mov file and is uneditable. Not sure where to go to get my credits refunded.

"Es muss nur dann ein Bildnachweis hinzugefügt werden, wenn das Bild in einem redaktionellen Beitrag verwendet wird. Wenn du Editorial-Bilder in Druck-Erzeugnissen, Websites, Blogs usw. verwenden, muss die auf der Adobe Stock-Website und im IPTC-Feld für die Quellenangabe angegebene Quellenangabe enthalten sein. Beispiel: „Agenturname/Name der Autorin oder des Autors – stock.adobe.com“. "Was bedeutet "redaktioneller Beitrag" konkret? Ist ein Quellennachweis auf Flyern/Druckerzeugnissen notwendig?

For two days I have tried to purchase this Adobe Stock video Stock-video av gold blurred lights. Computer generated seamless loop festive motion background. 4k (4096x2304) på Adobe … I click on the buy license, add my name, postal code and VAT number, but the "cursor" keeps swirling.I tried to click to go to secure payment, but it won´t allow me.Anyone knows what the problem is and how to fix it?I tried to get help on chat, but after half an hour of chatting the person told me she could not help me with purchasing of the product and told me to call an 1-800 number, which I can not call from Norway....Please help! Thank you so much!Best,Tone Bekkestad

Hola, es la primera vez que interactúo aquí, pero quisiera saber si alguien me puede ayudar a comprender o saber si esto solo me pasa a mí. Para dar un poco de contexto: en febrero decidí adquirir la prueba gratuita de Adobe Creative Cloud, y luego realicé el primer pago en marzo. Sin embargo, no entiendo si me están haciendo dos cobros o si es uno solo que incluye Adobe Stock, ya que en ningún momento decidí, quise o contraté ese plan de Adobe. ¿Alguien podría ayudarme, por favor? Hello, this is my first time posting here, but I was hoping someone could help me understand this situation or let me know if this has happened to anyone else. To give a bit of context: in February, I decided to start the free trial for Adobe Creative Cloud, and then I made my first payment in March. However, I don’t understand if I'm being charged twice or if it’s a single charge that includes Adobe Stock — because at no point did I choose, want, or sign up for that Adobe plan. Could someone please hel

I have been told that "if you do not use the credits it will not rollover to next year, it will once again start with 40 credits a month for the next term and a term is consist of 12 months.".This is not what I remembered, I'm pretty sure that in the past, the accumulated credits were not lost as long as the subscription was renewed.Am I just getting confused with age, or have the policies changed recently?

The word "Ranvier-Schnürrling" ist spelled wrong. The L is wrong. The word ist "Ranvier-Schnürring". Can I get a corrected file?Thanks for an answer.

Hi all,I've purchased a 750 stock media subscription that can be canceled monthly. Now, I would like to cancel the subscription. For two weeks, the platform has been telling me that subscription management will soon be available.I waited.I searched the internet dry.I tried to reach support, but I was only allowed to speak with a chatbot, who told me I didn't have the access rights to manage the subscription.I asked ChatGPT. It suggested that I'm probably not the owner of the contract, but maybe my IT department is.I contacted my IT department. They didn't know anything about this. I could imagine that somebody from IT actually set up the account I'm using, but due to fluctuation, the present team doesn't remember or cannot find the access or whatever. Point is, I cannot change the subscription and have no place to turn to - except you. Can somebody help, please?

I'm sick of seeing these lazily generated assets all over the site, if Adobe doesn't plan on doing more to separate them then we at least need better tools to report AI users who upload their images pretending they aren't generated assets. The asset that lead me to this post was this https://stock.adobe.com/uk/video/retro-cozy-pixel-art-arcade-with-animated-video-game-cabinets-on-rainy-night-lofi-pixelart-arcade-w-vintage-machines-looping-background-wallpaper-vtuber-steamer-backdrop-seamless-loop/649889190 An AI generated video improperly tagged — something we're going to see a lot more of and need a reliable way to counter. The author of this video, https://stock.adobe.com/uk/contributor/211105496/tj-barnwell, seems to tag most of his work as AI unless it seems like it could be somewhat ambiguous, seems as if they're pretending they're the actual creator of the asset if it seems remotely reasonable. I've had enough of this, if something isn't done about this soon I'm di

I keep coming acroos bad quality stock on Adobe. The preview image is not always clear enough to identify a bad quality vector / misleading stock details. This is very frustrating, as I end up with files I cannot use but have still spent credits on them. Without a way of reporting poor quality files, there is no way to prevent other users from following the same path and end up with unusable stock.  Please enable an option to report poor quality stock. In the meantime, I would like to report the following two files:ID: 1387218524 (and potentially the series as they all look poorly live traced)ID: 764016529

Close to every single time I use the Adobe Stock site I am exposed to sexulised or sexist photos of women. Many I would class as revolting and disgusting. Absolutely tired of it. I have written to Adobe 10 times about it over the last year about it and yet there is no report image button available and they don't manage to keep on top of it and the problem is persitant.  (And I am not using any related serach terms to these images and I have filters up to the highest safety available)I need to use the stock images in my line of work it is absolutly embarrasing and unprofessional to have thses images come up on my screen as people walk by and it disgusts me having to see it. Please implement a report image button please (At thumbnail level so we dont have to enlarge it) as well as do your utmost to level up your inhouse filtering and maintain a level of professionality.Please Please Please.See also posts from others since 2017:https://community.adobe.com/t5/stock-discussio

Hi Team,we have download a icon from adobe stock and used it in our project. but suddenly icon was missing from the adobe stock website. I tried to search by image name, id but it says "Asset not available". we have the download licence history, records. Please suggest how to get the icon back in stock website? adobe stock image id - #1323339067  

Bonjour,Nous avons renouveller notre licence et du coup nous n'avons plus accès aux crédits qu'ils nous restaient avec la précédente.Comment les remettre sur la nouvelle licence ?Merci par avance.

Hello, I’m reaching out regarding a situation I’m currently facing involving one of the images I licensed through Adobe Stock with an Extended License. The image was used as part of a product in my art and poster business, and I recently received an IP-related concern regarding its usage. I would appreciate any guidance on how to proceed or whom I can contact directly about this issue. If there is a specific team that handles questions related to license terms and third-party concerns, I’d be grateful to be directed to them. Thank you very much for your time and support. 

Olá, gostaria de cancelar a minha avaliação gratuita da adobe stock, e sigo os passos todos e dá-me erro. Alguém me consegue ajudar? Obrigada

Hello,   Since today, I can't add any new Adobe Stock footage from library anymore. When I try to add the stock to my project, I have the error "download file from CCLibraries failed. Invalid user access token" prompting. It happens in Premere and After Effect. I can still add stocks from previous searches to my project but nothing I add to my library today. I've tried disconnecting from Adobe website and on my computer but after re logging on both, nothing changed. I've also rebooted my computer with no luck. I'm on the latest MAC OS and latest version of everything from Adobe.   Any idea to help me on this?

Does anyone know where on Adobe Stock website Safe Search got moved to? It used to be on the left-hand side panel, at the bottom, where you can filter results, but now not only is it gone but Safe Search seems to be stuck in the "On" position (at least for me).

If I search for "female construction worker" I have to look at pictures of half naked women riding drills, pressing power tools to their breasts and so on. If I search for almost any category of women, these kinds of "sexy" pictures turn up. Why? I don't need to look at that trying to create professional graphic design for serious clients. Can you please introduce a "sexism filter" to block these pictures out or something?

I purchased a 4K video file today for a project, #141064422 from © vchalup on Adobe Stock. Tried downloading 4 times, each time it came in corrupt. Please help as this project is due tomorrow.

Hi everyone, especially the guys at Adobe, I'm a creative cloud monthly subscriber and I've signed up for the regular Adobe emails. Over the last few weeks I've received several emails purporting to provide a 'free' Adobe template for one of the Adobe Apps, like Premiere, Illustrator, Photoshop, etc. but when I click the link to download the 'free' template a paid subscription box pops up so I can't download the 'free' template, it's not free, I have to pay for it. Why send emails puporting to have a 'free' template when it is not actually free. Seems a bit unfair and inaccurate. As the screenshots below...   

Me aumentaron sin previo aviso el Adobe Stock de 5.866,08 a 29.330,40. Un aumento del 500%? Cómo se justifica semejante aumento? Esto debe ser ilegal