Substance 3D Painter

Hi all, my problem is as described in the title. I could use the Rendering mode just fine 2 months prior, but now 2 seconds after entering it, my entire laptop shuts down abruptly, When reopened, the Substance file becomes corrupted with only the file name being saved and nothing else. I cannot figure out what the problem may be so here are a list of my setup & specs that might be helpful:1. I have a second Dell monitor HDMI port and a portable hard drive connected2. intel core i7 and Nvidia GeForce RTX 20803. up to date NVMe SAMSUNG MZVLB1T0 drive4. I don't hear any weird sounds coming from my laptop Asus Rog Zephyrus s17 gx701 Thank you for reading!

Hello! I have strange problem when exporting 8k textures from Substance.On normal you can see strange checker, can't to understand how to fix it (1).But, in viewport (4k) everything is okay, when exporting 4k textures (2,3) - everything is okay. Before this problem was on all textures - base color, ao and etc. Now only on normal. Baked this texture on 2070 and rtx 4080, nothing changed. Also baked png format and tga - nothing changed.1.2.3.

Hi, I'm trying to reinstall Substance Painter after it got deleted from having to wipe my computer. I initially downloaded the student-free version with my college license access. I cannot get this access again after it was uninstalled. How can I fix this? I really need it for my college work. Thanks

The program itself shuts down when you import files such as OBJ and FBX after the 9.1 Steam version patch.For version 8 (beta) provided by Steam, we have confirmed that it works properly.I'd like you to provide me with the option to downgrade version 9.0. 

Hello, I can't figure out how to fix this. My Painter template files always (for at least the last year) start out using a depreciated shader, "pbr-metal-rough (Outdated)". This shader is bugged and does not work properly, so I always have to manually switch to a different shader and then choose pbr-metal-rough again to force Painter to use the correct shader. I can't seem to get my templates to use the correct pbr-metal-rough shader by default, even if I save a template to use a different shader entirely it always starts out with the Outdated pbr shader. My shaders load slowly so each time I work in a project I have to remember the shader is bugged, wait several minutes for the shaders to load, and then pick another shader and back to the pbr shader to correct it. How can I force Painter to recognize the updated pbr-metal-rough shader? Should I reinstall entirely? Documentation seems to indicate these defaults are updated with each Painter update so I'm not sure if manually

Hey,I have constant crashes when i reimport the mesh, no errors, SP just hangs halfway thru, and then goes unresponsive. . Ive tried several drivers without luck, the scene im loading is a full plane exterior, its not too crazy on polys, renders perfectly well in blender and MSFS. I have tweaked the time out delays on the GPU to give it more time before windows kills the GPU, but that didnt help either. Im stuck, i dont know if its a GPU issue, CPU, RAM, no clue. Specs are pretty standard and should easily handle the scene (6950XT 16Gb, 32RAM, Ryzen 7 3800x, SSDs, about a billion Gigs of temp size allocated to SP only on an SSD...) Scene is about 6 materials and 113K vertices for the lot.Tried importing a version that leaves out 50 or so objects and their shared 2-3 materials, still crashes. Latest pro AMD driver, no good, latest game ready driver, no good eitherAttached is the log up until the crash, cant really find anything too useful in it Thanks for the help

G'day,I'm new to using Substance Painter - but I've been dropping decals as an alpha just fine so far.Today I've done exactly as I've done previously - but I don't have any Gizmo controls in the viewport.Currently I'm dropping decals onto the UV map which is a pretty painful process.Does anyone have any suggestions?

Yesterday, after opening PT to import the model, there was an inexplicable lag, the camera was stuck when changing the angle of view, and there was an inexplicable unresponsive crash. Why?

hello, i downloaded free trial of substance painter on macos and i found that the majority of shaders are pinkish, what's the solution please?

I'm using the UDIM workflow, I'm baking normals and other maps from a highpoly. They result correct when visualizing the channel Normal+Height+Mesh, they also work fine when exported, but they don't work in the viewport. It shows them as low resolution impeding a lot of the visual workflow, and when trying to use them in a fill layer I get the same low res results and these 'Failed to decode bitmap' errors keep appearing in the log. I'm attaching two screenshots. Seems like it's unable to read the entire texture/mips.PS: I tried deleting the cache, and rebooting, to no avail. I also discovered I can reproduce the same issue on a completely different machine.PS2: I'm on the latest version. 9.0.1 build 2822

I got back to texturing in Painter after a couple of months and while adjusting sliders and texturing, my graphics card crashes, my mouse won't move, everything turns white. Why is this happening? There's always a problem with Adobe products and I mean it. Instead of spending time working in Photoshop, I had to read entire discussions in forums to see why your apps are buggy. I always try to be polite, but it's just not acceptable.Btw, this never happened to me in any other software programs, so please don't come here and tell me my computer is the issue or some other things that are not related.Graphics card : AMD Radeon RX 6900 XT  Later editTo make matters worse, every time this crash takes place, it messes up my layers and although the file was saved I have to redo the whole work all over again. Painter creates these weird masks and artifacts in my Fill Layers and the only option for me is to delete everything and start from the beginning.

Can't paint on anything, I can place fill layers and the uv map on the right is below the square it should be in Im using steam to run this

In production we consntantly have to revise our characters and meshes based on feedback from art directors, management and legal.Every time we have to make a mesh change it breaks all our hand painted masks.  Even if we dont change the position of the mesh and just add an extra small piece of geometry like a pouch or button to the mesh.  It often breaks masks in texture sets on parts of the mesh that were in no way changed at all.  Sometimes importing in exactly the same mesh breaks the masks.We often have to recreate all the masks again when we update our mesh, wasting a massive amount of time, or we need to export out all our textures and make a new painter file with flattened textures, breaking the whole "non destructive workflow".Being able to iterate on both the mesh and the textures is an important part of a production pipeline.How can we do this in Substance Painter?

Hi, I was trying out the new path tool yesterday and it was working fine (each vertex was individually editable), except that sometimes clicking on the pen icon wouldn't allow the path tool context menu to appear. If I restart Substance painter, the pen will work for a while before it stops (switching between paint brush, polygon tool and back seems to trigger the issue). I decided to look for updates and updated Substance painter to the latest build. Now, the vertices all change along the path and not just the ones I've selected. Still having the issue with the pen context menu not being accessable as well. Not sure what the issue is, but I also didn't see another topic open on it. Thanks,

Hi!I made texture in Substance Painter, but when I imported it to Maya the height stretched horizontally. How can I fix it?Look the print screens bellow:1) Perfect in Substance Painter 2) Imported to Arnold Maya 3) Adjustments in Arnold (Subdivision & Displacement Attributes) 4) The problem of stretched height continue    

Greetings. I noticed two problems with Painter (v9/9.0.1) and wanted to report them.When I use Irai despite having GPU render selected, it occasionally uses CPU instead. It seems to fix itself momentarily sometimes by saving the project or restarting the program.Second thing, when I isolate a texture set with the alt and click shortcut, when I reactivate all the sets, with the alt plus click shortcut, the program crashes.I attach the log of the latter.Bye

Every time im switching to 4K textures in a viemport my card start acting weird. I mean lags, statters, sometimes GPU crash, but with another options (2k, 1k, 512 and other) there is no problem at all. + In a 4K mode i cant paint properly, its all lags as hell. I have the latest adrenalin and drivers for both CPU and GPU (31.0.14037.1007)

as the title suggests, for some time I have been facing a problem where my substance painter keeps crashing every few minutes, sometimes it will crash as soon as i open it again. Opening task manager after substance painter goes "not respodning", it shoes 0% CPU and GPU usage with RAM being used same as before crash. Is there any solution to this? any help will be appriciated 😞

Sorry for the long incoming post but I'm losing my rag with this one... So, on Windows 11, Substance Painter throws me the 205 error box when launching and despite having multiple 2 hour+ screen shares with Adobe's support team, the only solution they have for me is to create a new user profile on Windows and use that instead. Using a new profile is not a viable solution for me (I can go into more detail on this if required) but I'm basically wanting to rule this out as an option. The annoying thing is that I have two other applications on CC (Substance Sampler and Substance Designer) which both work fine, it is only Painter that is having the issue.  My administrator account (separate from the one having the issue) can launch Substance Painter just fine, but it's a really inefficient workflow for me to have to switch over to that account whenever I need to texture something. As I mentioned I've been on over 4 hours of screen share calls with Adobe where they h

I have an issue where there is an apparent seam. yes I could hide the seam behind toward the wall I guess, but it still doesnt resolve the fact I have a ugly seam. as you can see in one of these images i made a custom material and there is no seam apparent. I want to use the height map to create displacement to make a more corrugated mesh from the air duct tubing material. with it having a ugly seam, it causes issues. thoughts on what this could be? or is this just another apparent issue that has yet to be resolved from adobe. a bit frustrated is all. I even made sure to ahve the shell straight, and made sure the dilation is at least 32pixels of dilation for the uv shell space between eeach shell. it is a wee bit annoying to say the least. uv border distance doesn't work unless I might be doing it wrong but followed a few tutorials on youtube but to no avail.

When I load the low (no baking) the color goes through from the body to the shirt.But no problems with the edges not being welded, and it only happens in Painter's viewport. Version 9.0.1Window 11 

There are 10 meshes that show up unexpectedly as errors under 'matching by name'. I double-checked my mesh in Blender and could find those 10 meshes. I only have 7 meshes for the highpoly group and 7 meshes for the lowpoly group. How should I fix it?  

After I imported sp from blender and made bake mesh maps, the effect of paste material ball was reversed, such as brick on brick, soil on stone, I tried various methods but couldn't solve it. Strangely enough, I had no problem using the original cube in blender, but once I made the backlog myself and then imported the sp effect after the smart uv 

i been using substance for quite awhile now and i have been getting more and more crash and critical error, from time to time, just now, 30 minutes ago i just got a critical error, again, not only do substance crash, but it also froze my laptop, my discords and my task bar is just mess up: i got a weird purple box on the left on my screen after reopen substances, not long after is crash again when i tried to export the texture filehappen after the 2nd crash ^ here is my laptop rig: Lenovo legion 5NVIDIA GeForce RTX 3060 Laptop GPUAMD Ryzen 5 5600H with Radeon Graphics32G of ram.win11, OS build: 22621.2428 my substance version: 9.0.1 i have updated my Nvidia diver to 537.58, and my AMD as well yesterday, the critical error happened more then 5 time over the span of 3-4 months, i gotten 3-4 substance file corrupt, is just gone, only my texure map are still there  

to preface I have:AMD Ryzen 9 5900HXAMD Radeon RX 6800M GDDR6 unfortunately, every time I attempt any action in Substance Painter, even something as simple as a fill layer, the program freezes and I get this pop-up. I've tried increasing the cash budget to 2000 MB to no effect and I can't seem to find any solution online. any advice is appreciated.