Account, Payment, & Plan

I signed up for a free trial of the DC Pro. Free for 7 days then a fee.  $14.95 a month later and after a few months of payment, zero value, I cancel and get charged a $29 early termination fee?!?!  Talk about total BS!!!! I'll be buying Adobe's competition from now on. 

i was offered a free trial, i submitted but had to intention to keep it after the trial period.the last day i was surprised to see it renewed without a reminder, though it said before they would. the payment was failed due to insufficient balance. and now i cannot cancel it on the website. i want to cancel it not renew it. i am not willing to pay anything. 

fui copiar o link da behance e fica um nome esquisito e já tentei trocar o nome de usuário e não consigo 

Every day when I open Adobe I get a prompt telling me to change my password due to multiple users using my account. I check the devices on my account and there are only two. My home desktop and my work desktop. I use both daily and have never had this issue. I changed my password the first time I got the pop-up, but it persists daily. Usually I can bypass the pop-up by by hitting "learn more" and have been doing this for the last week.  Today Adobe forced another password change. I chatted with a live agent and the agent told me I should sign out of a computer every time I'm not using it or upgrade to a team subscription. That seems ridiculous to me considering Adobe allows two computers per user.Is this a new Adobe policy or do I need to change something on my end?

On Jan 21 I was charged NZ$29 for my Photography plan for the month. On Jan 22nd I changed to pay annually, which would save me over NZ$100 over 12 months.  On screen it mentioned that the monthly NZ$29 charge would be partially refunded as the new plan would take effect. Adobe Chat says no refund for my account is currently in progress. Was the monthly NZ$29 paid in arrears or advance?

Today I got an email from Adobe saying I was logged into more than one physical location. I am not. I have my account on two machines. I had to reset my password and log back in.  One explanation could be that someone got the password to my account and used it to login. In that case it would have been helpful to know what that location was, and the IP address. Sometimes I get emails like that from other companies that say “We noticed a login on a new device. if this wasn’t you, then you should change your password. “ But Adobe started by accusing me of giving someone else access to my account and reminded me that one account can be used by one person on two machines and that I had violated Adobe policies. In other words, Adobe went straight to accusing me of being a thief and created an adversarial relationship with a customer of over 20 years. For that, I am extremely angry. After paying for the Adobe Suite for 20 years, the first thing Adobe does is accuse me of being dishonest. The

I recently purchased the free trial for Adobe Acrobat, and was charged for the first month of a subscription. I asked Adobe for a refund and was told it was processed. I did not receive an email so called back and was then told I need to contact Google Play. Upon asking them for a refund was told I am ineligible. As the refund policy in Adobe states a full refund is allowed within 14 days (I have only had the subscription for a couple days), I am wondering how to receive a refund..??

When I start Photoshop I see that I have to pay for the next month, but when I click for updating my payments a popup screen appears in which I can choose the way I want to pay. But this popup screen is completely white and I can not choose or change anyhing anymore. Even when I choose https://account.adobe.com/ for my memberships I also can not Edit Payment. It gives a white popup screen which disappears and it gives a error message.Does anyone has the same problems ? [Moved to Account, Payment, & Plan by moderator authority]

I use Lightroom on iOS in Moscow, Russia. I have an active Creative Cloud Standard subscription expiring in 2027. Two days ago the app prompted me to "upgrade to premium" and all features became unavailable. The web version works perfectly. It seems like the app doesn't recognize my subscription anymore. This is a known bug and there are dozens of reviewers on the App Store complaining about the exact same thing. Please fix this.

Hi my credit card was charged a lot of money for a membership and a cancellation of the membership. I would like a full refund as I cancelled.  Thanks,Kayla

Alguno de ustedes conoce cuándo recibiré mi reembolso una vez que ya he cancelado mi pedido (he de mencionar que lo hice dentro del plazo que adobe menciona, antes de cumplir 14 días)

Dear Adobe Systems Customer Support Team,I am writing to formally request the cancellation of my current subscription plan and a full refund for an accidental charge processed today, November 9, 2025.I originally opted for a free trial of the student version. Prior to the trial's expiration, I attempted to cancel the subscription and its associated auto-pay mandate through your online portal, but I was unable to complete the cancellation process.The debit card linked to this account is typically kept without a balance. However, a small amount of money was unexpectedly credited to the card earlier today, and immediately thereafter, a payment of 1037.22 INR was processed via auto-pay.This charge was completely accidental and unauthorized due to my failed attempts to cancel the auto-renewal beforehand.The details of the transaction are as follows:Amount Debited: 1037.22 INRDebit Date: 09-Nov-2025Invoice ID: ABYPR2WQ67CJPXMerchant: Adobe Systems Software Ireland LtdI have attached a screen

Yes I have gotten a 34 dollar charge from Adobe¿Adobe.Ly/EnusI'm freaking out. I didn't authorize.

Hello,My subscription of 5 years just got renewed two days ago but I received an email stating that the price of the monthly subscription to the Photography (20Gb) plan will go from 11,99€ to 18,14 € per month next month. But, good news, the price would remain the same if I switched to upfront annual payment. I thought "sure", since I'll still use PS in a year, but when I click on "Update Subscription", I get:Error: Plan unavailableWe’re unable to continue with this plan. Select another plan or if you think you’re seeing this message in error, please contact Customer Support. What gives? If I cancel, that plan isn't available on https://www.adobe.com/fr/creativecloud/plans.html and I'll have to pay much more. It's like dangling a carrot in front of me, onIy to deny it in the end. I just need Photoshop and Bridge. Can you do something about it? The chatbot is utterly stupid and doesn't understand the problem. 

For several days, I’ve tried to change the email on my Adobe account, but each attempt returns “An error occurred.  Please try again later.”  after entering the new email address.

Trying to load Acrobat onto my new computer, but Adobe does not acknowledge the annual subscription payment I made on American Express on 2025/04/10-- all I am offered is to purchase or upgrade to a new subscription. 

How to refund my payment in adobe acrobat

Hi all, I have see some threads on this and I was able to use this link to close the session on old laptop but I still can’t activate the license on the new laptop. It’s for Acrobat X Pro https://account.adobe.com/security/ I bought a new laptop - old laptop dead and in bin so can’t deactivate and getting the  actvation limit reached. Tried online chat - no help, tried calling and the wouldn’t help as don’t provide support on old one off products as we know as they want you to buy a subscription. Totally not worth that. They told me to post in this community to see if someone could help! Any other ideas. 

I recently found out that my credit card details are saved with Adobe, without my permission. I had purchased adobe Photoshop.I am currently subscribed to an annual plan and will not be renewing the license, so saving the card doesn't make sense.Please let me know , how can I do it.

Why is it impossible to find a customer support email address? Does anyone ever have found it?

!!! URGENT !!! Hello Authorities, I signed up for an Adobe Reader trial in June 2025 and a payment was deducted from my account today because it was the first time money had been deposited. As soon as I saw this, I immediately canceled my account. AND UNTIL TODAY'S PAYMENT, I WAS USING ADOBE FOR FREE, SO MY 14-DAY REFUND PERIOD HAS ONLY JUST BEGUN. I request that the amount be refunded to my account.

Look, can I send you a bank statement? In the image, it is clearly seen that the money was taken from Adobe. And there was no money in my account for months. You activated my subscription because it was today, but I didn't want it and canceled my subscription. My aim is not to disturb/tire you. A clear answer you give me will satisfy me. I don't want links or complicated text that I don't understand. Thank you to those concerned. 

Hi, my card associated with my cloud account has expired, and now it's impossible to change it; it always gives the error "Something went wrong". Has anyone else had this problem and how did you solve it?