Account, Payment, & Plan

I never thought I would have to use a messaging board to try and connect with someone who can actually help me. Anyways back in October I subscribed to Adobes 7-day free trial to edit a document for a scholarship. The day of, I cancelled that subscription so I would not be charged. A couple months later I look at my billing history on my credit card and see I have been charged $19.99. Apparently I have been getting charged for the past few months AFTER I canceled my 7-day free trial. This is absurd and I want a refund of the times I've been billed AND my subscription cancelled without the cancellation fee. I am a college student and am barely scraping by. The last thing I need is hundreds of dollars from my bank account gone over a program I used once. I find it very slimy for this company to do this and not even send an email letting me know that I am being billed, I am very unhappy about this.

Puse la prueba gratuita teniendo y se me olvidó que cuando pasase este plazo se me cobraría el premium.El mismo día que se me notificó que se iba a cobrar, cancelé la suscripción y se me quedo el cobro del dinero en el banco en standbyHoy ya ha terminado de cobrarse, ¿Tengo que hablar a algún lado para que me lo devolváis? ¿O se hace solo? Porque no lo he vuelto a usar ni tengo pensamiento 

I followed the steps to cancel my subscription after my annual plan automatically renewed today. I am within the 14-day full refund window, but I have not been given the option to get my refund, as my account is showing my subscription expiry as 11 July 2027. I cannot find another way to contact you as the phone lines keep cutting me off.  I am requesting a full refund within my 14-day cancellation window under UK consumer rights. Please can you confirm this is being processed?

Mijn opgezegde proef-abonnement loopt door en er is al 2 keer geld van mijn rekening afgeschreven Ik wil graag dat het abonnement wordt stopgezet en mijn terug.

i cancelled my adobe priemer pro subscription in the same day i made it and I didn't receive my refund. why?

Hice el pago de una suscripción por error cuando solo buscaba hacer una prueba gratuita.

I just received an email from Adobe notifying me that the monthy price of Creative Cloud All Apps 100GB is increasing "from A$79.99/month to A$96.99/month". The reason cited is (allegedly) "to offset fluctuations in currency exchange rates". Sorry Adobe, but you are disingenuous.Here are the facts:Since the previous price increase of CC in January 2023, the value of the Australian dollar compared to the US dollar has decreased 12.70%. However, this latest CC price increase is 21.25% for the same 2-year period. So, the 8.55% margin has nothing to do with exchange rate fluctuations. It is purely PRICE GOUGING!I'm now in the process of migrating all my current work to DaVinci Resolve, and I'll soon be dropping Adobe like a stone.

Dear Adobe Support Team,I hope this message finds you well.I recently created a new Adobe account, but I’m facing an issue during the mobile number verification process. Each time I attempt to verify my number, I receive the following error message:"An error occurred while performing this action. Please try again later."I’ve tried several times, but the issue persists. Could you please assist me in resolving this problem so I can complete the verification process and start using my account without any interruptions?Looking forward to your guidance.Best regards,

Hello I am curious as to why obtaining contact to an adobe support agent is so difficult. As I am being charged an additional $29.99 for something that I didn’t know I had. I thought I was on a student plan for $19.99 but turns out I was wrong. All I really want is Premiere Pro and Photoshop. $49.98 is ridiculous I also have a video of the support page not allowing me to contact an agent I don’t know if its a regional thing or something but this is ridiculous.   

Buongiorno, ho ricevuto un tentativo di addebito di 36,59 € (e uno da 8,19 €) sulla mia Postepay con dicitura Adobe. Il pagamento è stato declinato. Non riconosco questi abbonamenti e non trovo l'account. Potete rintracciare i piani dalle ultime 4 cifre della mia carta e bloccarli?

Hello Adobe Support,I need your help with my Behance account.All of my Behance projects suddenly became Private automatically. I did not change their visibility, and I did not receive any warning, email, or notification from Adobe or Behance.I also cannot properly update or manage my projects. This issue appears to be related to my account rather than a specific project.Please review my Behance account and restore my projects to Public if possible. If there is any policy violation or restriction on my account, please let me know the exact reason and how I can resolve it.Adobe/Behance account email:EMAIL REMOVED FROM THIS PUBLIC FORUMThank you for your assistance.Best regards,Fahim Ahmed

Meine Karte ist abgelaufen - ich werde die neue nicht hinterlegen und verlange eine sofortige Kündigen all meiner Abos.

I had taken subscription for 7 days trial later I got invoice I cancelled and got mail inspite of that my money deducted  I need refund  Cancellation confirmed We've processed your cancellation request, and your subscription to AI Assistant for Acrobat will end on 09-July-2026 (PT).

Dlaczego proces reklamacji jest tak skomplikowany? Dlaczego centrum pomocy nie pomaga, tylko marnuje mój czas na szukanie miejsca gdzie w ogóle można napisać z problemem? Po co mi aplikacja (skoro na rynku są też inne), gdzie mając 7 dni próby z góry pobraliście opłatę za cały rok nie dając mi możliwości sprawdzenia aplikacji? Proszę o pilną odpowiedź i zwrot pobranej kwoty, skoro mam rzekomo bezpłatny okres próbny. Chyba, że czegoś nie rozumiem, to proszę o odpowiedź 

I came in yesterday to cancel after my first paid month. I saw that my credits reset in 8 days, so I kept the account open and out a reminder to cancel next week. Now today, I get an email saying I was charged another month- I didn’t realize the month refill was different than the credit refill.  I canceled now, but I’d like my $9.99 back. It’s saying I have 31 days left until services are finished, which I don’t need and didn’t want. I don’t know who to speak with. 

Ingrese a una supuesta "Prueba gratuita" el día 20 de febrero, me extrajo de mi cuenta personal CLP$57.971. Hice todos los reclamos correspondientes con comprobantes y movimientos. Pero no quieren reintegrar el dinero. Solicito me den una respuesta Porq Google play, informa que dinero lo tiene Adobe. ESTE RECLAMO ESTA DESDE EL DIA 20 DE FEBRERO    

Me suscribí a la prueba gratuita con un correo erróneo y no me di cuenta, ahora me han cobrado y no puedo acceder a la cuenta ni cambiar la contraseña porque el correo no existe, de qué forma puedo cancelar la suscripción

Hello, I’m very disappointed. I was under the impression that I had canceled my free trial, so I stopped checking my Adobe account. I was shocked to find out that I have been charged for the last two months without realizing it. I never intended to continue this subscription. Could you please explain why this happened and let me know if you can refund these charges?

I am Vietnamese.I have contacted Adobe staff on the payment page at least twice, and they have blamed the bank.I have changed banks 4 times and used Visa and MasterCard 6 times, but the error persists in the 3 fields for entering the card number, end date, and SVV, all showing "invalid input".I also tried waiting 48 hours to reapply, but it didn't work.When I contacted the bank, they said there were no orders from the card even after changing all 4 banks.You know, I want you to not evade responsibility and send meaningless messages.The problem is, I don't have PayPal, even though I have an account, because Vietnam doesn't support PayPal, so I have to use Visa and MasterCard.I think you won't receive any rejected orders from Adobe because the order wasn't even completed and sent; it was blocked at the card entry stage. How could Adobe possibly see that? Therefore,I ask directly, please give me a full explanation of this issue!!This is a very frustrating problem. in my Vietnamese communi

hi i’m hoping this gets seen by someone who will be able to either help me or give me some advice on my situationto start i created a brand new adobe account with my business email and bought two plans one is the creative cloud pro plan the second is the firefly pro plus plan both purchased through adobe, the problem is 9 days into my purchase only the firefly pro plus got cancelled with the reasoning being fraudulent behaviour i’ve tried contacting support twice now with next to no help as each time the response i get is we determined your account is linked to fraudulent activity and can’t doing any more, if you want a refund please dispute with your bank, additional information cannot be provided due to legal, privacy and security reasons. i want to preface i genuinely have no idea what i’ve done to deserve this i created my new account so that we can track the adobe expenses for book keeping purposes i have never shared my account with anyone nor have i done anything nefarious, i di

I need to cancel, and when I canceled yesterday I was still charged today. I need my 49.99 refunded, please. 

Hello,I am unable to add or verify my Latvian mobile phone number in Adobe.The same phone verification error appears in multiple Adobe flows:regular Adobe account phone verification Adobe Account Access app setup Adobe Stock Contributor signup The error message is:An error occurred while performing this action. Please try again later. I have tested this extensively:original Adobe account new Adobe account with a different email address Mac Windows phone/mobile browser incognito mode cleared cache/cookies/site data Wi-Fi mobile data The same issue happens every time. Adobe Support also tried to manually add my phone number from their side and told me to wait up to 24 hours. More than 24 hours passed, but the phone number still does not appear in my Adobe account. I am located in Latvia. I cannot find any Adobe documentation indicating that Latvia is a blocked or unsupported location for Adobe services or Adobe Stock Contributor accounts. Adobe’s Contributor account requirements mention

Hello, I’m getting billed for the plan I do not use, and I’m also getting threatened with a cancellation fee.Please refund my recent payment and cancel my plan.