Hi @MsMoe86,   Hope you are doing well.   Thanks for sharing the link to the UserVoice post here. This will help other users add their upvotes to the features. These feedbacks go directly to the dev team for review and future implementations. Regards, Souvik. ... View more

Hello (@S. S) Souvik,   thank you very much for your answer and time.  I have looked into the Preflight tools and did not find the aforementioned profile. Perhaps it isn't included in the base libraries?  I have checked profiles as well as fixups in all the available libraries: Acrobat 2015, Essentials, PDF Standards, Prepress... Nothing popped up.  I have also checked the custom fixups, but nothing relevant either:  Sidenote: removing the XMP metadata will also remove the PDF/X-6 compliance. Can you provide further assistance?   Thank again for your time,  David    ... View more

Hi Souvik,   Thanks for the response, Is there any way to achieve through scripting in acrobat as I have no exposure to acrobat scripting because the pdf file contains lot of hyperlinks.     ... View more

Hello @S. S I tried to run that terminal command and I'm getting a "No such file or directory" when running it.  I drilled in to my /Library/Application Support/Adobe/Acrobat/ and thats where it ends. No additional Acrobat folder inside and nothing called Updater. I have 11.0 (empty) a DC folder and Framework folder (also empty).  I had auto update turned off in Preference so I tried to re-enable that to try and run the terminal again, still error and still no folder in the App Support.  ... View more

Sure - video attached. Windows 10 19045.5608 ... View more

hi, I have the most updated version and started having this issue last week. any word on how to address? ... View more

Scratch that, I just ended up disabling the new adobe acrobat so I have the older version now which still works perfectly. ... View more

Hi @scotw74004221,   Hope you are doing well. Sorry for the trouble.   Do you see this error message even when the updater is disabled from the preferences?   I have forwarded this to the developers and will get back to you as soon as possible. I request your kind understanding and patience while I work on a solution. Regards, Souvik. ... View more

Hi Souvik, Thanks for this suggestion. I'll discuss it with our development team.   Best regards ... View more

Hi @ProPato,   Hope you are doing well. Sorry for the trouble.   From the screenshot, it looks like a permissions issue or the process on how the form is created. Would you mind sharing a few details for further investigation: 1. The app version you are using (go to Home-> Profile-> About Acrobat); 2. The Android OS version of your device; 3. Both the files whose screenshot you have shared above for us to test in-house.   Also, please ensure you are on the latest version of the application for the best experience. Regards, Souvik. ... View more

Hi @Orquideadeleon29,   Hope you are doing well. Thanks for writing in!   Adobe and its service providers do not use Adobe customer content to train the large language models that deliver Acrobat’s generative AI capabilities. Learn more about how Adobe protects your documents and content using responsible practices: https://adobe.ly/41UR4AP   Similar to other AI innovations at Adobe, the AI Assistant features in Reader and Acrobat are governed by the company’s AI Ethics process. Learn more: https://adobe.ly/3T4J3pS   Hope this clarifies your question. Regards, Souvik. ... View more

Hi @lp_01,   Hope you are doing well. Sorry for the trouble.   As an initial step, try resetting the Acrobat preferences as described here https://adobe.ly/3FsmZB9...   Please run the Acrobat cleaner tool https://adobe.ly/4hhbdHh, reboot the computer once, and install the application using the direct link https://adobe.ly/4bwQePm and see if that works for you.   If neither of this work, please help us gather the logs from your machine: https://adobe.ly/4hhbdXN. You can upload logs using this tool and share your Unique log ID with us.    Look forward to hearing from you. Regards, Souvik. ... View more

Hi @tlotman,   Hope you are doing well.    Thanks for writing what worked for you. Marking this as a correct answer for future users to use as a reference. Regards, Souvik. ... View more

Hi @jonburr,   Hope you are doing well.    Thanks for writing about what worked for you. Marking my statement as a correct answer so this appears atop for other users to use as a reference. Regards, Souvik. ... View more

Hi @Darryl_8798,   Hope you are doing well. Sorry for the trouble.   If multiple users need different levels of access, you can consider using Adobe Licensing Management to enforce Shared Device Licensing instead of user-based activation.   The other option would be to suppress Acrobat from upgrading to Pro. To do so, 1. Go to Registry Editor; 2. Go to: HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Acrobat Reader\DC\FeatureLockDown 3. Create a new DWORD (32-bit) Value: bDisableUpsell and set its value to 1.   Hope this helps. Regards, Souvik. ... View more

Why doesn't Adobe fix this rather than consumers having to take multiple complicated steps to try and figure it out? ... View more

Hi @cari-ann_4544,   Hope you are doing well. Thanks for writing in!   To answer your question: Yes! When you insert a new page into a PDF, headers and footers do not automatically carry over to the new page. Instead, the new page is treated as a separate from the existing header/footer settings.   You can try the steps below:   Go to Edit > Header & Footer > Add... . Note the current settings (text, alignment, font, etc.). Click "Cancel" (so you don’t overwrite existing headers yet). Go to Edit > Header & Footer > Update... . Click "Apply to all pages", including the newly inserted page. This method reapplies the same header/footer across the entire document, including the new page.   Hope this helps.   Regards, Souvik. ... View more

Hi @Heather33300573y2l5,   Hope you are doing well. Sorry for the trouble.   Here are some of my comments which I believe could be causing the issue:   Word’s Export to PDF Misinterpreting Styles Even though your Word document uses styles properly, sometimes the tags can be wrongly assigned due to Word’s XML structure.   Custom Styles in Word Not Mapping Correctly to PDF Tags If you've customized the Heading 1, Heading 2, and Heading 3 styles, those may not be mapped to the expected tags. Word’s Accessibility Checker Does Not Validate Tag Structure Word’s built-in checker only ensures that headings exist, but it does not verify correct tag assignment in the final PDF. That being said, if the document’s structure is completely broken, you can try re-autotagging it: Steps: Open Check for Accessibility > Autotag Document . Acrobat will attempt to reassign the correct tags. Check the Tags Panel to confirm if the headings are now properly structured.   Hope this helps. Regards, Souvik. ... View more

PS: Did a cross check using M365 as a PDF reader, after uninstall ING Acrobat and - bam - sharing works again. Strongly points to Acrobat bearing the problem..  ... View more

Im paying around  $20 per month for the adobe subscription and I can't do simple tasks like download a lease agreement on the app  ... View more

 Hi @Michaelikus,   Hope you are doing well. Sorry for the trouble.   You can remove cache files by following the below steps:   Access the Library Folder: Open Finder. Click "Go" in the menu bar. Hold down the Option key and click "Library". Alternatively, you can click "Go to Folder" and type in ~/Library .    Locate the Cache Files: Open the "~/Library/Application Support/Adobe/Common/Media Cache" folder. Open the "~/Library/Caches/Adobe" folder. delete the files within the folders. Empty the Trash: Right-click the Trash icon in the Dock and select "Empty Trash".    Also, you can stop Acrobat from creating auto-save files, which can lead to cache memory consumption by going to Acrobat> Preferences> Documents> uncheck "Automatically save document changes."   Hope this helps.  Regards, Souvik. ... View more

I dont have that check box option under preference->Documents ... View more

Hi Amal I am having the same issue after purchasing PS Express premium.  I need this solved asap ... View more

Hi Souvik, I do think adding a link to a PDF should really be as easy as copy and paste or at least someting like an "insert link" button in the text propreties context menu. Actually, this contexte menu give very minimal possibilities. it does lack many options like vertical align,  link insertion, bullets and numbering, image insertion, etc. The "new interface" even position the menu right above the place where I am trying to write... This feals it just hasen't been really thought trough. I was really going to say, "I shure will follow you link!" but I realise the web site is althogether an other site where I should create a new username and password, and really, I feel these comments I made should juste be normal user interface standards, and I don't want to waste any more time. As an Adobe employee, please feel free to relay my comments and make your software easy to use, not alway having to find new ways to tweak and trick the interface that lacks these standard options. Regards, p.s.: Even this textbox I am writing in right now has more options than Adobe Acrobat's comment's text boxes!!! Seriously. ... View more

I found a way to stop Acrobat from adding to 'start at login'. Or at least on my computer: Go to 'Activity monitor' kill all Adobe tasks. Go to 'Machintosh HD > Library > LaunchAgents' and delete the file 'com.adobe.ARMDCHelper.cc24ae...0d.plist. Go to 'Machintosh HD > Apps > Adobe Acrobat DC' and delete the file 'Adobe Collaboration Synchronizer'.   After doing this Acrobat  gives three warnings when starting, but - in my case - the app-helper is not automatically set to start in the background. Acrobat still seems to works. ... View more

Hi @practical_glaze3323,   Hope you are doing well.    Thanks for writing about what worked for you. Marking this as a correct answer for future users to use as a reference. Regards, Souvik. ... View more

Hi @Bryce315820695t7b,   Hope you are doing well.    Thanks for letting us know what worked for you. Marking the statement as a correct answer for future users to use as a reference. Regards, Souvik. ... View more

Hi @don_1945,   Hope you are doing well. Sorry for the trouble.   Would you mind briefing us more on the concern related to installation for a better understanding and assistance? Details like: 1. The OS and its version; 2. The error message you see (a screenshot of it);   Look forward to hearing from you. Regards, Souvik. ... View more

Hi @ambitious_society7376,   Hope you are doing well.    Thanks for writing about what worked for you. Marking this as a correct answer for future users to use as a reference.   Regards, Souvik. ... View more