Come on does it really matter? I'm far from a computer expert. I goofed. Who are you the freaking Adobe Police? ... View more

Hi! we're on march 2025, and I still can't fill Hebrew letters in the app. what do I pay for?  free apps worked this issue. Why can't you?     ... View more

You could be right, JResk and Dov Isacs. The issue is, especially while working on mobiles, everytime a dialogue box appears asking us to choose the doftware we open with and just once or always; even accidental touching of  'always' causes the problem. ... View more

Just created an Adobe account with the ony purpose of confirming that this fix is actually working. I somewhat hoped that creating the "root" user folder would be enough, but no - I thus created the whole path, one folder after the other, finally giving Everyone the right to modify/write the last, "Cache" folder - and it worked. No more annoying debug.log files. So, thanks a lot @patrickr69834338 ! ... View more

First check your default PDF viewer. Go to Settings > Apps > Default Apps, then look for the .pdf file type and ensure it is set to open with a proper PDF viewer like Adobe Acrobat Reader or Google PDF Viewer instead of a printing service.   Another solution is to manually download the PDF instead of opening it directly from WhatsApp Plus. Tap and hold the file, then choose Download or Save to Files (on iPhone) and open it separately using a PDF viewer. Additionally, check if you have any third-party printing apps installed, as they might be interfering with how PDFs are opened. If necessary, disable or uninstall these apps to see if that resolves the issue.   Keeping both WhatsApp and your PDF viewer updated is also important. Visit the Google Play Store (for Android) or App Store (for iPhone) to check for any available updates. Sometimes, a simple restart of your device can also help fix app conflicts ... View more

Same.  M4 macOS 15.3.2 nets blank "Acrobat Licensing Application" window hang.  Tried the OOBE (1 & 2) suggestions, install/reinstall, AcroClean tool, and no resolution.     So, off to Console.app I went, and summary:  looks like code signing issue.   See attached log.  Some entries are:   error 21:06:46.430949-0400 trustd SecKeyVerifySignature failed: Error Domain=NSOSStatusErrorDomain Code=-67808 "RSA signature verification failed, no match" UserInfo={numberOfErrorsDeep=0, NSDescription=RSA signature verification failed, no match}   default 21:06:46.472166-0400 securityd code requirement check failed (-67050), client is not Apple-signed   fault 21:06:46.493230-0400 AcroLicApp FAULT: NSInvalidArgumentException: <private>; (user info absent) (see log for stack dump)   fault 21:06:43.497226-0400 AdobeAcrobat __delegate_identifier__:Performance Diagnostics__:::____message__:This method should not be called on the main thread as it may lead to UI unresponsiveness.   default 21:06:46.472166-0400 securityd code requirement check failed (-67050), client is not Apple-signed   fault 20:00:07.763364-0400 AdobeGCClient __delegate_identifier__:Performance Diagnostics__:::____message__:This method should not be called on the main thread as it may lead to UI unresponsiveness.   Feature request for this rich text editor, add a "log" or "text" option to the "insert code sample" area to improve formatting of direct log posts. ... View more

Thanks for the reply Souvik.  This is a general Bupa insurance form which my wife can open and sign on her iPhone.          ... View more

Hello, This is a frustrating issue, but it's not uncommon with PDFs, especially those with complex elements or markups. Here's a breakdown of potential causes and solutions: Possible Causes: Rendering Issues: PDFs can contain complex graphics, fonts, and layers. Sometimes, your PDF viewer (even Adobe Acrobat) might struggle to render these correctly, leading to blank content. This can be exacerbated by outdated software or graphics drivers. Layering Problems: PDFs can have layers, similar to image editing software. It's possible that the content layer is hidden or corrupted, while the markup layer remains visible. Font Issues: If the PDF uses fonts that are not embedded or that your system doesn't have, the text might not display properly. PDF Corruption: The PDF file itself might be corrupted, leading to display errors. Software Conflicts: Sometimes, other software or browser extensions can interfere with PDF rendering. PDF creation problems: The PDF could have been created in a way that is not fully compliant with PDF standards. This can cause rendering problems in many PDF viewers. Troubleshooting Steps: Update Adobe Acrobat: Ensure you have the latest version of Adobe Acrobat. Updates often include bug fixes and improved rendering capabilities. Check for Graphics Driver Updates:      E-ZPass New Jersey Outdated graphics drivers can cause display problems. Update your graphics drivers to the latest versions. ... View more

More than 4 months. I can't link my school's OneDrive to my phone, but works great on my PC. Samsung A22 with latest version installed. ... View more

yes, for now. but how long will that be available? ... View more

Hi @technology admin,   Hope you are doing well. Sorry for the trouble.   Are you using an IT machine? From the description, there are high chances that the updater has been disabled from the backend.   If yes, the best person to reach out to here, would be your organization's IT team, to enable the updater from the backend.   If not, you can check for the lockable setting mentioned here: https://adobe.ly/4iH7GD9.   Just to give a brief: 1. You need to get to the location: Library/Preferences/com.adobe.Acrobat.Pro.plist 2. Locate the boolean bUpdater 3. Change the value to 1   If this does not work, please help us gather logs from your machine: https://adobe.ly/4l1gBRA. You can upload logs using this tool and share your Unique log ID with us.    Look forward to hearing from you. Regards, Souvik. ... View more

Hi @Dave.Cox,   Hope you are doing well. Sorry for the trouble.   From the description, it seems like the Add-in has been removed or is corrupted which is the reason you are not able to use the same.   Would you mind trying the steps mentioned in the help article here: https://adobe.ly/4bOk0PS.   Let us know how it goes. Regards, Souvik. ... View more

So they could force you to give Adobe access to all the information stored on your phone -- that's why. Notice when you try to save to a different location, it asks for permission to access that information and a bunch more that you can't edit.   Bottom line, this is another in a long line of rent-seeking behaviors by software companies that is threatening data security, causing problems with identity theft, and going far beyond the needs or desires of the user to bolster marketing. It's a well designed trap. There are no good intentions. ... View more

The problem happens when combining Adobe Reader and FileOpen. You only need FileOpen if you have to read FileOpen protected documents, otherwise you can uninstall FileOpen and Adobe Reader should work fine. What worked for me is this: I contacted the document vendor (in my case, CIE) and complained in no uncertain words about their failure to provide the documents I bought for quite some money in a way that I can actually read them. I requested to get the documents in a non-FileOpen protected version, with e.g. watermark, labeled with my name and affiliation and date, in a pdf format that disallows editing with pdf standard compliant pdf editors like Adobe Acrobat, PDFXEdit and others. They were actually quite nice and provided this service. Maybe if many standard organizations are flooded with requests like this, they would just get rid of FileOpen protection and protect their documents with watermarks etc. Sorry, FileOpen guys. ... View more

Yes, the problem has been solved after the update. Thank you for your support. Kai Kleinschmidt ... View more

Hi @David35291208lhrp,   Hope you are doing well. Sorry for the trouble.   Would you mind updating the app to the latest version (2025.001.20435) and let us know if the issue is fixed?  To do so, go to Menu-> Help-> Check for Updates.   Meanwhile, You may also try to reset the Acrobat preferences as described here https://adobe.ly/4bGhniU...   If this does not work, please help us gather logs from your machine: https://adobe.ly/4l1gBRA. Please make sure Procmon is selected. You can upload logs using this tool and share your Unique log ID with us.  Regards, Souvik. ... View more

Hello @S. S  That's a manual task, and this is not practical in a company environment. If I go in the settings and reassign "Acrobat Classic" to ".pdf" the "default" message is gone. I was able to find out how to suppress the message. Maybe this is a Windows issue or a Adobe issue, but it is not fully complete. If I set the option to make it default, I expect that there is no message in the application to set it as default. A bare metal installation, defining the file assocation during the MEMCM Tasksequence has not problem after logging in. ... View more

The above convo took place almost ... THREE YEARS AGO (???)   O.O Since when has a SORT function been a "feature" and not an integral aspect (and the 'raison d'etre', I might add) of FINDING A FILE???????   <facepalm> Adobe!! Shame on you!   ... View more

Exact same issue for me. M3 Max Macbook Pro. 40 core GPU and 16 core CPU version, top spec, and Acrobat crashes daily on it. Really poor experience.  ... View more

Hi @kent_0841,   Hope you are doing well. Sorry for the trouble, and the delayed response.   Our team is aware of the issue, and working on a fix. We request your kind understanding and patience while the team works on this.   Regards, Souvik. ... View more

Hi @pymar,   Hope you are doing well. Sorry for the trouble.   Have you tried following the steps here: https://adobe.ly/4bUGVJn   If yes, would you mind sharing a screenshot of the error for further investigation and troubleshooting?    Also, the method through which you are applying the license for a user is very critical here to go through with this forward. Regards, Souvik. ... View more

I agree; also, they are too complicated and control your creativity. The first AI was simple; "unattractive interface" was not controlling. It's sad. If it's not broken, don't jizy-jazzy it up; that's controlling creativity, not giving users absolute creativity. My phone AI app is so much better. ... View more

I had the same issue.  Realizing it's an Adobe Add-In issue, I was able to remove this annoying thing. How I did it:    I opened Outlook > File > Options > Add-Ins > Manage [COM Add-ins], Click GO.  Then I unchecked both Add-ins:  1) Acrobat PDF Maker Office COM Addin and 2) Adobe Document Cloud for Microsoft Outlook - Acrobat.   Clicked OK.  Annoying menu bar is gone. 🙂 ... View more

Hi @S. S,   I have been having this same problem with Acrobat Reader lagging and freezing, when trying to open PDF files generated in AutoCAD for several months. Currently I have the latest version (version 25.001.20432), but no improvements.   The solution presented by @Chris389016757nh0 solved the problem.   There is no new solution for this problem? The disabling of the new UI is the only solution?   ... View more

THANK YOU, Try67!!! This worked and I genuinely appreciate the help and time on this! 🙂 ... View more

Hi, Yes this is the case for the online version but the desktop version does not have this option. It looks as if it isn’t syncing correctly with the changes made on the web version. Anything else we can try? Thanks Tommy Hopkins Mobile: ‭+44 (0)7548 766 550‬ Studio: London ​22A Arlington Way, London EC1R 1UY www.theoneoff.com London | Melbourne | Mumbai Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error please accept our apologies & destroy it immediately. The One Off Melbourne Limited. Registered in England & Wales. ​No. 05334974. Registered address: 1 Prospect Place, Prospect House, Pride Park, Derby, DE24 8HG. ... View more

Hi @MdesignAZ,   Hope you are doing well. Sorry for the trouble, and the delayed response.   Our team is aware of the issue, and working on a fix. We request your kind understanding and patience while the team works on this. Regards, Souvik. ... View more