Account, Payment, & Plan

I paid for my subscription through Apple, everything was fine, but today when I logged in, Lightroom says I don’t have a subscription. I don’t have access to any tools.please help me I really sadder from this situation  and it lets me down  

ücretsiz denemeyi kullanmak için kart bilgilerimi kaydettim daha sonra hesap şifresi oluştururken mailimi hatalı yazdığımı fark ettim ve şifre oluşturmadan işlemi sonlandırdım. Ancak kartım bir şekilde kayıtlı kalmış ve fatura oluşturulmuş kartımdan fatura tutarı çekilmiş. bunu iptal etmek istiyorum nasıl yapabilirim 

I have just paid for a months subscription for Indesign because I only needed it for one project. I cancelled my subscription so I wouldn't accidentally end up paying for another month. It now seems like you have revoked access even though I already paid for the service. I should be able to use the software as I already paid for a whole month. Please help?

I subscribed to a yearly plan, but unfortunately I realized that it has been called after a whopping #11,500 naira has been deducted from my account. It is unfair. 

I'm having problems with this application, they are trying to charge me without justification, and I don't know how to delete my account with them, help. 

ciao, ho lo stesso problema, come hai risolto? 

I have been a subscriber to the Adobe Photography Plan (20GB) for the past 5 years, and I have never faced an issue before. However, today I received a shocking email at around 2:00 AM (IST) stating that my subscription has been cancelled.The problem is:I never requested or authorized any cancellation.My subscription is active and fully paid. In fact, the invoice for my upcoming billing cycle (September–October 2025) has already been generated and the payment was successfully deducted.Despite this, my account is now showing as inactive and I am unable to access the services I have been paying for.This situation is very concerning because not only am I locked out of essential tools that I use daily for my work, but it also raises concerns about possible system errors or account security issues.I kindly request:Immediate clarification on why my plan was cancelled without my consent.Reactivation of my Photography Plan (20GB) with no disruption to my service.Assurance that my payment for t

Hello, I want to submit my request in cancelling my plan, I dont want to update my billing information or it will auto deduct from my card. I subscribed Adobe due to 7 days free trial for emergency reason. 

Adobe expects their customers to pay for them to make their software compatible with new operating system versions?   This is outright extortion.   I purchased a version of Photoshop in the past and now I'm left with software that won't work and have to pay AGAIN for funtioning software.   Also, the Adobe is support is a joke. Chat reponse time of 1.5 hours!   All I have to say is: <profanity removed>

Hi everyone,I redeemed a 1-month Adobe plan through Nvidia and started using it at the beginning of July. It was supposed to expire on July 31st, but today when I logged into Adobe Creative Cloud, I was surprised to see that I still have full access to all the apps.When I checked my plan on the Adobe website, it says I have a Prepaid Plan and shows: "Redeem a new code by Sep 1, 2025."I'm wondering - did I somehow get an extra month for free? While this is great, I’m a bit worried that I might get charged unexpectedly. Can anyone clarify this?Thanks in advance!

Hi! I want to subscribe to premiere on a month to month subscription.I won't be using the app for a full year, so I don't want to buy the yearly subscription. I need to be able to cancel after 6 months or so. However, the "month to month" option seems to be greyed out for me, on the plan comparison page.I can only choose "Yearly, billed monthly" or "Yearly, billed upfront". Why is that? Is the "month to month" option only available for specific plans? If so, what are they? What will be the cancellation fee if I subscribe to the yearly plan and cancel after the year is over? Thanks!  

Hola. Actualmente tengo contratado el  Plan Creative Cloud Pro  (Individuos) que me permite conectarme hasta con dos dispositivos. Ahora quiero cambiarme a uno que me permita conectar hasta 4 al mismo tiempo.he preguntado en ayuda pero aun no me dan una respuesta.Que plan me sirve?  Creative Cloud Pro empresas?  hasta cuantos dispositivos se pueden conectar simultaneamente con este plan??Donde sale especificado en los planes para cuantos dispositivos conectados sirven cada plan??Por favor agradeceeria la ayuda de alguien.   

Vážený týme podpory Adobe,ráda bych požádala o zrušení svého předplatného Adobe After Effects. Momentálně již nemám přístup k počítači, na kterém bylo předplatné aktivní, a nemohu jej dále využívat.Prosím o potvrzení zrušení mého předplatného a o jakékoli kroky, které je třeba podniknout.Děkuji za vaši pomoc.

I tried to cancel my trial subscription and kept getting an error message. I need a reimbursement please. 

the app doesn't work. i have paid for lightroom premium subscription on iphone, but the app says that the subscription has expired. i have a receipt for payment in apple

Hace dos semanas cambié mi plan por uno más económico. Sin embargo, en la web de Adobe todavía aparece el aviso de que actualice mi método de pago para cobrar el plan anterior, en lugar del que tengo contratado actualmente. Además, al cambiar de plan me correspondía un reembolso, ya que la suscripción se modificó cuando ya habían transcurrido algunos días del mes, y deberían devolverme la parte proporcional.Mi duda es la siguiente: si actualizo ahora el método de pago para poder recibir ese reembolso, ¿me van a cobrar el plan antiguo? No entiendo qué está pasando, porque en teoría tengo un plan activo en este momento.

Please solve my issue so that i can upload my content and start growing.   Picture removed... do not post private information in a public forum

Picture with phone number removed... this is a public forum, not Adobe support   Do not post information in public

공정위는 당시 소프트웨어 시장이 구독 방식으로 전환되는 과정에서 소비자 권익을 보호할 필요가 있다는 판단에 따라 어도비에 시정을 권고했다.공정위에 따르면 어도비는 이용자가 소프트웨어(포토샵·크리에이티브 클라우드) 구독서비스를 취소해도 요금을 환불하지 않았다. 환불을 하더라도 잔여 약정 의무액의 50% 금액을 이용자가 부담하게 했다.예컨대 연간 약정을 한 이용자가 3개월간 소프트웨어를 사용하다 구독을 취소하면 남은 9개월에 상응하는 약정 의무액 중 50%를 납부하도록 한 것이다.공정위는 “해당 조항은 고객에게 부당하게 과중한 손해배상 의무를 부담시키는 약관 조항”이라며 “계약의 해제 또는 해지로 인한 사업장의 원상 회복 의무 등을 부당하게 경감하는 조항으로 무효”라고 꼬집었다.이용자가 서비스를 사용하는 과정에서 발생하는 손해에 대해 회사의 배상 책임을 일정 금액 이하로 제한한 약관 조항도 불공정한 것으로 판단했다. 회사가 언제든 일방적으로 이용계약 해지권을 행사할 수 있다는 조항, 소송 제기 기간을 1년으로 제한하는 조항 등도 불공정 약관으로 지목됐다.방통위 관계자는 “공정위에서 다뤘던 문제와 같은 이슈”라며 “(방통위 소관인) 전기통신사업법 안에 규정된 이용자 불편 행위와 관련해 처벌할 수도 있고 안 할 수도 있는데 지금 진행 중인 과정이고 위원회 의결을 통해 결정될 것”이라고 말했다. 전에는 체험판을 사용하게 했는데 초보자들을 위한 것이였죠! 아도비프로그램은 전문교육을 2년이상 받은 사람만 사용할수 있는 프로그램이라는거 아시잖아요! 초보자는 프로그램을 다운받아 놓고도 사용 못합니다. 알고 있으면서 아무한테나 학생들한테도 판매를 하고 있어요?  구매시 주의사항도 없이!!!! 이건 통신판매업법에 위반되기때문에 불법판매이고 광고도 못합니다. 무효입니다 환불해주세요!!

I subscribed adobe firefly.. although i finished my project, i forgot to cancel the subscription and i just did. can i get refund? 

I cancelled my subscription but my credit card has still been billed monthly for months. I go into my adobe account and it says I have no plans etc so I can't figure out why I'm Still Being charged or where it's coming from?? 

Olá, comunidade Adobe. Vou deixar aqui uma reclamação. Fiz a renovação de minha conta Adobe em 28/08/25 e até agora o  pagamento não foi recebido, apesar de debitado em minha conta via boleto, e o atendimento via chat insiste em não resolver meu problema. Já abri vários chamados e ninguém resolve. Estou sem acessar os aplicativos...

hola, he intentado acceder a photoshop hoy con una cuenta de creative cloud hasta enero de 2026 y me dice que mi cuenta ha expirado, el bot me dice que no hay ningun agente disponible os ha pasado a alguno?

I attempted to subscribe to the Adobe Creative Cloud free trial, but I wasn’t able to complete the process because Adobe tried to charge my card, which doesn’t have sufficient funds. This was unexpected, as the subscription details clearly state that payment should only be required after the free trial ends, not immediately.

subscription was suspended because of payment issues, now adobe deducted payment from my card but didnt resumed the services and there is no any customer care number to contact or any transparent process to settle this issue. kindly help me on this.