Account, Payment, & Plan

I attempted to subscribe to the Adobe Creative Cloud free trial, but I wasn’t able to complete the process because Adobe tried to charge my card, which doesn’t have sufficient funds. This was unexpected, as the subscription details clearly state that payment should only be required after the free trial ends, not immediately.

subscription was suspended because of payment issues, now adobe deducted payment from my card but didnt resumed the services and there is no any customer care number to contact or any transparent process to settle this issue. kindly help me on this.

Buenas tardesSe ha renovado mi suscripción anual sin previo aviso y no he podido cancelar a tiempo. Acaba de aparecer el pago en mi cuenta y he cancelado pero me gustaria solicitar un reembolso ¿como lo hago? no consigo contactar con nadie Muchas gracias 

After being prompted to log in using Google, I appear to have created a new account, not logged into my usual account.I cancelled the trial subscription for the account, but it has taken payment. I can't find live chat, or an email address for customer services. How do I resolve this?

I signed up for Adobe through a link in the Coursera Graphic Design course, which advertised a 4-month free trial. At the time, I thought I had already purchased the Coursera course, but I later realized I had only registered and was still on the preview version. When I added my payment details for Adobe could. I was charged immediately, and my account now says I’ll be billed again unless I cancel before September 21st. This makes me unsure whether the 4-month free trial was actually applied to my account. How can I confirm if the 4-month free trial is active on my account? If I cancel my current subscription, will I still be able to redeem the 4-month free trial through the Coursera course link once I fully enroll, or will canceling prevent me from using the trial offer again?

Boa noite!Estou tentando cancelar minha conta a meses porém quando tento cancelar, aparece que tenho que cancelar minha assinatura primeiro, pela play Story. E sou redirecionado para o app, mas lá não tenho nenhuma assinatura vigente.. Preciso que cancelem essa conta, está sendo uma dor de cabeça.. nunca deveria ter assinado.Aguardo retorno.. 

Adobe me descuenta todos los meses 27.917 pesos, revisé mi cuenta de adobe y no tiene registrada esa tarjeta, es una tarjeta que termina en 0922, no tengo como localizar la cuenta que me cobra ese dinero, le escribí al chat de Adobe, pero me indica que los agentes virtuales no están disponibles en este momento, no sé que más hacer. Ayuda

I cant add my card that completley works fine. Once i upload all the right details it says its updating. Then it updates and says billing issue. I have called my bank and its not them. It says adobe. I made my account in New Zealand and I am living in thr UK now. The card is a nz account. Could it be that Im trying from the Uk? Anyone had this issuue and know how to fix Thankssss  

Just so folks are aware, in the May 2024 Adobe financials, the company grossed 5.3 billion USD with a NET profit of $1.57 billion dollars, a 29% margin.  Apparently that's not enough profit, so our monthly fees for creative cloud are increasing 100% !  Does anyone else wonder where all that money is going to go? The CEO receives $44,000,000 per year in cash and equities, maybe that isn't enough, so those of us on the using end need to double our expenditures to Adobe.  And Adobe is buying back shares so the value of those top executives who own the bulk of the shares can increase their net worth.  This, however, is just typical of the American Corporate Greed.    

I receive notifications about the write-off of $263.88 I cancelled the subscription! my email is <removed-kglad>

PT BR:Eu cancelei a assinatura do plano Creative Cloud Pro para estudantes por engano e quero reativar ela, tentei entrar em contato com o suporte e sempre falam que não tem nenhum Agente disponível no horário. Por favor alguém me ajude. EN:I accidentally canceled my Creative Cloud Pro for Students subscription and want to reactivate it. I've tried contacting support and they keep saying there's no agent available at that time. Please help me.  

Un montant de 23,99€ est prélevé sur mon compte depuis maintenant 5 mois alors que cela ne correspond pas au montant de mon abonnement de 11,99€ qui est lui aussi prélevé tous les mois. Le libellé du prélèvement :  "ADOBE*ADOBE 044-207"Je ne comprends pas à quoi est lié ce prélèvement, aucune formule correspondant à ce montant n'apparait sur mon compte Adobe. Après avoir lu différents posts sur le sujets, il semblerait qu'il s'agisse de paiements frauduleux effectués à mon insu. En effet, je n'ai jamais autorisés ces paiements, n'ai souscrit à aucun abonnement ou service autre que la formule photo de 11,99€.Je vous demande donc : - de m'indiquer à quoi correspondent ces prélèvements supplémentaires,- de procéder au remboursement immédiat des sommes indûment prélevées,- de vérifier qu'aucun autre abonnement ou service n'a été ouvert frauduleusement à mon nom, et de les résilier le cas échéant. Merci de me confirmer la prise en charge de cette demande dans les plus br

I would like to change from Illustrator to Photoshop, is this possible without getting a new subscription?

I live in Canada and I am trying to purchase the adobe lightroom app for my pc but when i click start free trial it says my country doesn't support this purchase. I don't understand. I have clicked that I am in Canada but it makes no difference. I am beyond frustrated with this app... first I had to download an entire creative cloud and now lightroom trial/ purchase won't even work which was the whole point. Any tips on trouble shooting this? I tried to start a virutal chat and it says that I have to contact my administrator but I don't even know how to do that. This is all new to me. Please help!

I have cancelled my yearly subscription within 14 days, But after 1 week, I still do not receive any refund.How long will it take to receive a refund after a subscription cancellation?

nadie me da respuesta, necesito la factura fiscal a nombre de la empresa y esta a mi nombre, como puedo contactarlos.   [Sensitive customer information removed by moderator.]  

HalloLaut meinem Konto besteht ein Abo Acrobat pro, obwohl ich keine Abbuchung habe.Wenn ich das Abo verlängern bzw. kaufen will kommt der Hinweis  "Kauf wird nicht unterstützt" Du hast AC pro bereits gekauft. Ich weiss nicht mehr weiter.Gruss Andreas

Currently on a monthly creative cloud pro plan and wanted to switch to a creative cloud standard monthly plan but it isn't allowing a monthly option? 

I register trial plan for ST and Premiere, but at the end of trial period, I cannot do anything to cancel them. They continue trying to charge my bank account, I CANNOT DO ANYTHING!!! And now they successfully charge 23$ from my bank account, I don't want to use it anymore, after that, I cancel Premiere, my money do not goes back. Can someone explain it, help  

Ive used photoshop my entire life but after being charged a cancelation fee for something that shouldnt be subscription based anyway I will never use it again.   I know this will fall on def ears its just really [Abuse removed by moderator] me off. They already show how little they care about art with AI bs so good ridance.   Just wanted to give you a big [Abuse removed by moderator] before I never used your greedy companies product ever again. There are plenty of alternatives.

Hello! Unfortunately,  I lost both the email and password of my Adobe account (another account than the one I'm writing from now), and have been unable to recover it after many hours of attempts. Normally, I would just make a new account, but the problem is that Adobe is still pulling money from my credit card associated with this lost Adobe account. Is there any way I can cancel the subscription associated with this lost account? For instance, if I provide you with my credit card details, can you locate which accounts are currently charging that card? I have tried to reach Adobe support desperately, but there seems to be no phone number or email available anywhere. Thank you in advance for your help. Bests,Henrik

Hello there! I have exactly the same problem: This morning, when starting Photoshop, I received exactly the same message that all available (2) licenses are occupied. I also had to sign out of ALL my active accounts to get it back working again.When checking my Adobe Account, I also realized that none of my 2 computers are listed as "Active Devices", though I am pretty sure they had been listed in the past...

Hola, necesito solicitar el reembolso, ya que al solicitar el periodo de prueba me hicieron el cobro del plan y no tiene las funcionalidades requeridas. ¿Cómo puedo solicitar el reembolso del plan que se me cobro? Gracias.

I am having  a very similar issue, my subscription is due to renew in a month but all of the sudden the app is not allowing me to use my premium features. Help?

Hello, if I'm taking a gap year (in between 10th and 11th year) and my school has revoked my Adobe account until I come back. (I do plan to keep attending the school). Can I still use the student discount with my school email until I come back?