Account, Payment, & Plan

無料体験の解約ができなかったので自動的に請求がきてしまいましたが、グループ版のプランを解約するにはどうしたらいいですか。

Iam already subscribed and cannot enable subscription and if I retired to resubiscrip but it keeps saying Already purchased.Error code: IS9224/6050/InaKPucyKc

My monthly due was paid, but my account was disabled. Saying there is a billing error. However, I was already billed, and I already paid.

AB05431030051CUS  I was charged twice in the amount of $29.00. On August 2025 My account was opened on my computer and I cancelled 3 days before the free trial ended. I have never used photoshop on my iPhone. Please refund my monies. Thanks Elyse Street 

Ich habe Adobe Acrobat Premium über den Samsung Store abonniert. Zahlung war erfolgreich aber im app steht das ich die kostenlose Version benutzt 

I am trying to subscribe to Creative Cloud and Adobe does not accept any of my credit cards for payment. There is no other payment method available. There is no issue with my cards or bank account and I have been using them for other online or offline payments with no trouble. Error Message: "A transaction can fail for a variety of reasons. Double check and make sure your payment information is entered correctly. If this issue persists, you may need to use a different payment method or contact your bank." I tried using the Help Forum as per previous advice here, but when I request agent assistance the Ai chatbot says I need an active Adobe plan in order to do so. How can I activate my plan if I cannot even pay for it? Please help! 

Today, I was charged 23,99€ for a subscription for "Creative-Cloud"Funny thing is that I have never seen this subscription, nor have I cared about it. I have seen hundreds of reviews stating the same thing happened to them. I already called your support but you were insufferable, trying give me fault for your shady doings. This is absolutely intolerable, and an absolute scam that I am ready to take to the police. I want my money back and everything cancelled!

Hello, I am writing to inquire about a recent charge on my account. I signed up for the Adobe Acrobat Pro free trial and successfully canceled my subscription before the free trial period ended. I have not used any Adobe services since then.However, I have just received a billing notification indicating that I am being charged for a subscription. This seems to be a mistake, as I am certain that I canceled my account correctly and within the free trial period.Could you please clarify why I am receiving this charge? I would appreciate it if you could look into this matter and refund the unauthorized charge as soon as possible.Thank you for your attention to this issue. Best,Heeseok Kang

I cancelled my plan on 11th Aug but on 12th Aug ₹2,872.71 was deducted from my credit card. Why was it deducted? I only get ₹638.38 per month, but ₹2,872.71 was deducted. Please refund it to my credit card immediately. I am not using it. I have paid for 3 months. Please cancel it immediately and refund my money.

Laden von Photoshop auf 2. Gerät (applebook Air M4) bei bestehendem Vertrag ohne Creative-Cloud, weil da Photoshop nochmal enthalten ist, also 2x bezahlt werden muß. Wie soll ich jetzt vorgehen?   [Mod: Moved to the Account,Payment & Plan forum]  

how to i cancel the subscription

i started a free trial for students and teachers and by the time the trial ended, i decided that it was not at all what i wanted (i think it was called creative cloud, i dont really know how it works since i dont really work in digital). Ofc they took my money after that but that was not the problem since it was my fault. The thing is that i went and tried to cancel the plan or subscription but there is no active plan, neither a facturation email or anything that tells me that i have any reason to pay. I just went ahead and blocked adobe from my card thinking that they will not be able to continue payments, but they just took my money the second time yesterday so ig that didnt work out. im just trying to get a refund for the last month and cancel everything but idk from where. can somebody help me? thank you 

Hi,I availed the free mobile subscription to Lightroom. I no longer use it and I haven’t received any notifications that my free subscription will be ending soon. Upon checking today, the free trial has already ended yesterday and I was auto deduct in my GCash amounting to P1,050. I would like to ask for a cancellation and refund via Apple/Gcash. Please help me on this. Does anybody know who I need to contact? It's quite frustrating as I really want my money back.  Regards,Cleah

위 제목처럼 이번달에 플랜을 변경하면서 결제를 했는데 지금까지 써왔던 플랜 가격으로 결제하라고 메일이 왔어요.  플랜 관리 창에 들어가면 변경한 플랜으로 바뀌어 있고, 이 전에 썼던 플랜은 안 떠있어요. 전에 쓰던 플랜으로 결제를 하는 날 몇일 전에 변경해서 메일이 온걸까요? 이 메일은 제가 또 결제를 해야 안 오는걸까요? 그러다가 다음달에도 또 메일이 오면 어떻하죠..? 가격이 좀 나가서 두 번 결제를 하기가 좀 어려워서게시물을 작성해 봅니다.

Hi everyone,I’m a bit confused about the Adobe Substance 3D product line and was hoping someone here could clarify.Through a collaboration project with Fab.com, I received trial access to Substance Modeler and Substance Painter. Now I’m considering subscribing to one of the official Substance 3D plans.Here’s where I’m stuck:There’s a plan that only includes Designer, Painter, and Sampler.But does this plan also come with unlimited Substance 3D Assets downloads?Right now, when I try to download assets from Substance 3D Assets during my trial, I get the message: “No permission to download, please contact your administrator.”So I’m not sure if that’s just a limitation of the trial, or if the Designer/Painter/Sampler plan itself doesn’t provide full asset access.Has anyone subscribed to this plan and can confirm whether unlimited asset downloads are included?Thanks in advance for any help!

  Dear Adobe Support Team, I am reaching out to kindly request a refund for the recent automatic charge of $186,000 COP applied to my account. This payment was processed for a plan that I have not used for several months and had forgotten to cancel. What makes this situation even more concerning is that I did not have sufficient funds in my virtual card. Instead, the charge was taken directly from the available balance in my bank account. This was unexpected and has created a financial hardship for me. I fully understand that the service renews automatically; however, considering that: I have not used the product in recent months, meaning there was no real consumption of the service.The amount charged is significant for my current financial situation.This charge went beyond my intended payment method, as there were no funds on the card I had registered.  For these reasons, I respectfully ask that you review my case and issue a refund. I value Ado

Hello, when I wish to subscribe to Acrobrat or PhotoShop, I am unable to as it insists that I already own "Creative Cloud Pro". However, on my account, it correctly shows that I have already canceled my Creative Cloud Pro plan and my subscription is no longer active.

My annual plan with monthly renewal started on August 16, 2024 and ends on August 16, 2025.I know the promotional price would end and that's why I went to cancel my Adobe plan on August 12, 2025. By cancelling the plan, the site made the offer to renew for €38.89. I accepted but the site gave an error. The message "the operation could not be performed. Try again." I kept trying and advanced until I activated the mbway app to authorise the payment of €38.89. Then an error message appeared and nothing changed in my Adobe account information. No money was charged on my bank account. On August 13th I went to try again but the information that appears in my Adobe account is wrong. It appears as renewed until August 16, 2026 for €80.61 and no longer let me cancel free of charge. This is an error from the Adobe website, I didn't renew it. If I had renewed the new payment date of my account, it would be August 12. I'm still within the deadline to be able to cancel at no cos

Hi, I sign in to my Mobile LR (Android) with my Adobe account. Adobe account is still active, but it says that my subscription has expired. I have tried the various methods here on Adobe community to re-activate, but have been unsuccessful. Hoping for some assistance. Thanks!

Hello, I recently signed up for Acrobat under the impression that there was a 7-day free trial. However, the full monthly subscription amount was charged to my account immediately. As I had not intended to be billed right away and believed I could cancel within the trial period, I kindly request a refund for this charge. Please let me know if you require any additional details, such as my account information or payment receipt, to process this request. Thank you for your understanding and assistance. Best regards

I have been charged twice a month for two months in a row so 21.34 x 2 for two months, how do I get in contact with customer support to have this either refunded or go towards the cancellation fee? 

I've been trying a number of ways to change the Instagram account linked to my Lightroom community account as the wrong account is connected. I've tried changing in under profile settings but there's no option to change the account linked. I've also tried changing it on the Lightroom community website page but the 'my profile' section doesn't load. As a photographer my Instagram is crucial to the growth of my exposure, so for this not to be working is not only frustrating but limiting for my usage of the platform.

contrate un plan  de dos aplicaciones pero instale photohop e ilustraitor, pero ahora quisiera tener photoshop y premiere, si se puede?? si desintalo ilustraitor puedo tener el otro o solo son esos dos?? alguien sabe algo?? 

Hi guys,  I was charged ~430$ for "buying Adobe" from visa card 3 days ago, though I don't buy it and I don't share my payment method to anyone. Despite the truth that I was hacked, I must pay for this charging but it's really upset. I'm waiting for reply of my bank teller but it seems no hope. Is there any solution so that I can reach to Adobe Support team for further help? I'll be appreciate for your relpy, thanks all and hve a good day!

Hi! I set up my new computer a few days ago, but every time I start Adobe CC, I need to log in again. It tells me, I've reached the device activation limit and it only can be activated on 2 devices simultaneously, so I need to sign out from one of the three which are displayed. Fact is, it's only activated on 2 devices (my old pc and the new one), but somehow it doesn't remember the new one and adds a third ("this device")!?? When I'm signing out from the new pc (middle one in the screenshot below), it seems to work till the next restart of the computer. Can somebody explain to me what happens here and how to fix it? It's really annoying to login everytime. I did already reinstall Adobe CC with the deinstaller-tool (https://helpx.adobe.com/at/creative-cloud/help/uninstall-creative-cloud-desktop-app.html). Didn't do the trick. Thanks for help!