Account, Payment, & Plan

I very recently graduated and my university adobe subscription will expire on the 13th of August. I have most files saved to my computer rather than the cloud. When I make a new account with my personal email will I still be able to access the files saved on my computer? if not is there another way I should be backing up my work before its too late. please let me know... 

I took the 7 day free trial. It said I'd be charged on the 19th of July 2026. I got charged before I could cancel OR USE PHOTOSHOP. I GOT CHARGED and I haven't used a single thing. Am I eligible for a refund? I HOPE I AM cause now I can not use the software since i canceled it immediately while I also accidentally paid for it. In a nutshell, i paid for something I CANNOT USE

As per snapshot, I have only one machine activated with my adobe account, and I cannot actiavte my current one. I cannot see how many devices I have currently activated (some may be old ebooks). How can I know how many and which devices do I have activated? Or in worst case, is it possble to reset all of them? I will activate only the ones currently in use.

Hello, I haven't made payments for a long time, so there's a debt accumulating on my account. Because my card is active for online transactions, my friend made a payment and their card has been blocked. How can I resolve this issue?

Reciban un cordial saludo.En el mes de diciembre último intenté usar la versión de prueba gratuita de Adobe y, luego de notar que no se ajustaba a mis necesidades específicas, ese mismo día cancelé dicha versión (gratuita). Para bien, cuento con imágenes de la cancelación que realicé (con cierta decepción ya predecía que algo así me podía suceder). Sin embargo, a pesar de la confirmación de mi cancelación, posteriormente se me generó dos cobros de S/121.54, una a fines de diciembre (20/12) y otra a fines de enero (23/01). Hoy, que he notado los cobros indebidos, ingresé a mi cuenta de Adobe y verifiqué que nunca cancelaron la suscripción a la prueba gratuita, como se me había confirmado. Tuve que realizar nuevamente el procedimiento de cancelación y, nuevamente, guardar las evidencias en caso se requieran. Intenté buscar en toda la plataforma de Adobe el medio para solicitar el rembolso de los cobros indebidos, sin embargo, no encuentro el canal de atención para este tipo de solicitude

Hello guys! I want a refund for my latest charge for the product as I am not using it for some time already 

I had a 7-day free trial of Photoshop in my personal Adobe account, and am being given the option to extend it another week or cancel it. When I try to do either, be it in my laptop or phone web browsers, I get an error message that pops up in red and says, “an error occurred. Please try again”. So now I’m going to be charged for a year of Adobe against my will because it won’t let me cancel. I would’ve liked another week on my trial but it gives the same error for that too.  I’ve tried using a different browser, incognito mode, clearing cache, and nothing works. I’ve been asking and trying all day and I don’t want to be charged 

Hi team, I forgot to cancel the free trial and realised I have been paid for one month. I don't want to ask for a refund, but only want to cancel the plan because I realised I was enrolled into a yearly plan and can't cancel it now..I didn’t use any of products since the day I start free trail.

I want to cancel my subscription to AI Assistant for Acrobat. I don’t want to renew the payment method and don’t want the subscription to be renewed.

I have been trying to close my Adobe account for months. Whenever I attempt to delete my account, I receive a warning about a payment-related issue. Even after making a payment, I still encounter an error when trying to delete the account.

I had a 7-day free trial of Photoshop in my personal Adobe account, and am being given the option to extend it another week or cancel it. When I try to do either, be it in my laptop or phone web browsers, I get an error message that pops up in red and says, “an error occurred. Please try again”. So now I’m going to be charged for a year of Adobe against my will because it won’t let me cancel. I would’ve liked another week on my trial but it gives the same error for that too.  

Sorry but this is ridiculous why is there no email to contact. I’m trying to cancel my free trial but they’ve tried to take payment from an empty bank account so now it won’t let me and it keeps on trying so I can’t add any money into my account otherwise they’ll take it.

Dear Adobe Support Team,I attempted to cancel an unintentionally activated subscription about one month ago, around June 17, 2026. However, I was unexpectedly charged $6.99 today.I am unsure why the subscription remained active, as I did not use Adobe at all during the past month and had no intention of continuing to subscribe. As soon as I noticed the charge, I cancelled the subscription again immediately.Could you please confirm that my account is now completely free from all Adobe subscriptions and that no further charges will be made?I would also kindly request a refund of the $6.99 charge, as I did not use the service and did not intend to renew the subscription. I may have misunderstood some of the cancellation information due to my limited English, and I sincerely apologize for any confusion.Thank you very much for your understanding and assistance.Best regards,Linh Dan

Hi everyone,I am looking for advice on how to cancel my subscription when the system completely blocks my access.Recently, our company's graphic designer suddenly resigned, and I had to handle an urgent design task to solve an immediate problem. I signed up for a 7-day free trial of Photoshop just to fix that specific urgent work.Since my own computer's storage space was completely full, I couldn't even install the application on my machine. Instead, I had to log in and use Photoshop on another computer that already had the software installed. I used it for just that single day to finish the task, and I have never used the service or logged in anywhere again after that.Unfortunately, due to a heavy workload, I missed the cancellation deadline by just 1 day. Now, my account is locked/suspended with a red payment failure popup. When I click "Manage Plan," the popup blocks the entire screen, making it impossible for me to click "Cancel Plan" or "Change Plan" by myself.Has anyone experienc

I recently signed up for a Photoshop trial but couldn't install the app because my computer storage was full. Now the trial has ended, and my account is locked/suspended with a red billing error popup.I cannot click Cancel Plan or Change Planbecause the popup blocks everything. Also, the Live Chat icon is completely missing from my help page. Is there any way to contact Adobe support to cancel this plan and wave the unpaid fee when the system blocks all access?

Hello, good morning.I would like to know how I can download InDesign version 18.4, as it is compatible with my device and with my current and previous work.Thank you.

Ruego me ayudes con la cancelación de la suscripción, ya que no es lo que busco y no lo usaré .Ruego me hagan la devolución pertinente, ya que me han retenido 8.12€.Saludos y gracias  Giovanny Leveri 666469723

Col la Key: <Removed by Moderator> di 'ADOBE ACROBAT PRO DC 2022', licenza acquistata il 03/02/2025, con regolare fattura, vengo informato da Adobe che la licenza non sarà più valida fra alcuni giorni. Sapete dirmi il motivo? grazie

En mayo tomé una suscripción GRATUITA, y la suspendí antes de los 30 días que termine; sin embargo, en junio, julio, recibo constantes mensajes que tengo valores pendientes, que la cuenta va a suspenderse por falta de pago. Y no sé a quién dirigirme diciendo que NO tengo ninguna suscripción.   Por favor ayuda urgente, porque me preocupa que se vayan a acumular valores o me preocupa tener dinero en la cuenta y que me debiten por valores por una suscripción que fue cancelada oportunamente.  AYUDA

J'ai acheter la version d'essai d'Adobe Podcast et je peux resilier à tout moment sauf que depuis 1 semaine bientôt mon compte ne charge pas, la rubrique "formule" ne charge pas. De ce fait, je me retrouve bloqué avec un paiement qui va bientôt avoir lieu alors que je veux procéder à sa rélisiation.. Quelqu'un peut-il m'aider svp ?

Me pasó lo mismo, cancelé mi suscripción y por suerte no tenía dinero en la cuenta porque estos ladrones me estan cobrando algo que ya cancelé, ya realicé comprobación, tengo un mail que dice que la cancelación fue correcta, no me deja acceder a cambiar plan o a cancelar, pésimo servicio <Removed by Moderator due to containing personal information>

My 1TB storage is full, where/how can I buy/increase it? Thanks 

HolaComo he visto en otros posteos, tengo problemas al intentar suscribirme al pack "Creative Cloud Todas las aplicaciones 100 GB" anual, pago mensual. He intentado pagar con dos diferentes tarjetas de crédito y tres diferentes tarjetas de débito (inclusive con tarjeta mastercard de MercadoPago, tal como a algunos usuarios les ha funcionado. Inclusive he intentado pagar con una tarjeta registrada en otro país.He contactado a soporte teniendo éxito de hablar con un agente solo en una oportunidad, y todao los intentos posteriores el sistema de contacto indica que los agentes están inactivos aún intentado recibir soporte en horario comercial.Alguien ha tenido el mismo problema y ha podido pagar de alguna otra forma o ha podido efectivamente obtener respuesta por parte del soporte de Adobe?Gracias desde ya!

It just keeps rolling and I’m stuck at this stage. I’ve tried different browsers and system. And no, it’s not my network issue