Account, Payment, & Plan

  Hello, I am trying to use Adobe Lightroom on my Windows computer from Azerbaijan, but I am being incorrectly detected as connecting from Russia. Because of this, I am unable to access Lightroom. My current IP address is: <Mod: IP address removed> I have checked multiple geo-location websites (such as whatismyipaddress.com and iplocation.net), and they correctly show that this IP is located in Azerbaijan. Could you please verify and correct the geo-location data on your side or advise me on how to resolve this issue? Thank you.   [Moderator] [personal information removed per policy -  https://community.adobe.com/t5/adobe-community-professionals/email-signatures-and-personal-information/td-p/4786467 [This is a public forum, not Adobe support, please do not post personal information]  

I already cancelled the trial, so why was I still charged? I haven’t even used the feature. Could you please help me check this if possible?

Hi, I have Creative Cloud All Apps with 2TB.Recently I have purchased the Logitech MX Creative Console with 3-month Adobe subscribtion offer.I activated the redeem code I received which created a 2nd plan, a Creative Cloud All Apps 100GB which I don't need. The only option I have is to cancel the redeemd 2nd plan. Is there a way to deduct this offer from my existing Creative Cloud All Apps with 2TB?ThanksBojan

Boa tarde, cancelei minha assinatura dentro os 14 dias e fui informada que seria reembolsada. Gostaria de saber quantos dias leva pois queria esse dinheiro até o dia 14/06, alguém saberia me informar?

How do I stop payment requests from Adobe after canceling my subscription? It keeps charging my credit card and applying fees

Hello Adobe Support Team, I recently signed up for a free trial of Adobe Acrobat, but to my surprise, an amount of ₹2,394.22 has been deducted from my account.Here are the details: Order Number: AD03427912111CIN Date of Transaction: 31st May 2025 Amount Deducted: ₹2,394.22 Adobe ID/Email: [Private info removed] As this was supposed to be a free trial, I did not expect any charges. I kindly request a full refund for the amount deducted. Please look into this matter and help me resolve it at the earliest. Thank you for your support. Best regards,Sourav

Hallo zusammen, ich möchte gerne meine Rechnungsanschrift für meine beiden Abos abändern da ich nun in Dubai sitze.  Wie mache ich das? LG

 I heard that Photoshop was canceled, but it keeps getting paid.Please cancel it. I didn't use it once after the free period.

Hello,I just canceled my Illustrator subscription. I thought I canceled it before the renewal à month ago, but I see that a payment is currently pending on my account.I haven't used the service and I don't want to renew my subscription. Will the payment be canceled?Thanks

 why my money debited for free trial 

I recently canceled my old mobile Lightroom subscription (which is still active until June 5) and purchased a new plan that includes desktop Lightroom for Mac. However, when I open Lightroom, it still shows that I’m using the mobile version. The payment for the new plan hasn’t been charged yet, but I would like to start using it now on my Mac. Could you please help me activate the new subscription right away, or let me know what I need to do to make Lightroom recognize the correct plan? Thank you very much in advance.

Guten Tag, bitte teilen Sie mir mit, wo ich eine Erstattung für die Kündigung des Abonnements beantragen kann?

I want to know if I have duplicate subcriptions of adobe photoshop and lightroom

Hello I recently graduated and want to move my school account over to a personal one. I don't want to make a whole new account as I have my portfolio in adobe portfolio.

I hope I'm putting this in the right section, but basically I didn't realize Adobe has NPO plans and i've been at a nonprofit for a while now. I want to switch to the NPO plan but I see I have to do it through techsoup which is pretty inconvenient. Unfortunately I can't really find a tutorial on how it works if I already have an existing CC Plan.Do I have to cancel my current plan? Does it give the organization a code to activate the NPO plan? Will it only activate on the email used to purchase it?I don't want to have to make a new account because I have work files in my current cloud.If someone can walk me through this before I make a payment on techsoup that would be much appreciated.

¡Hola a todos!Desde hace 3 días estoy intantando comprar el plan anual para estudiantes y cada vez que intento hacer el pago la plataforma lo rechaza. Dice que intente con otra tarjeta y pasó lo mismo, luego me comuniqué con los bancos y los bancos dicen que no es un problema por su parte, es de la plataforma de adobe. Finalmente me comuniqué con un asesor que abandonó el chat dejandome con el mismo problema, lo cual me parece extraño y grosero porque eso parece como si no le importará el hecho de que no pueda comprar su producto por un herror de ellos. ¡Si alguien tiene la solución a este problema, por favor compartala conmigo!

I'm sorry, I have a problem. I bought a trial version of the subscription for a couple of days and was a couple of hours late with the cancellation, after that I couldn't cancel the subscription, the instructions told me to just wait. But now I have a minus sign on my bank card.Is there any way to solve this problem, since I didn't use my subscription?

Hi Adobe         Can you please create a part we can make payments on your platform in naira please 🙏     And in Nigeria, and have been trying to make payments since but I couldn't because you only give dollar option 😭     Kindly help in looking into this ADOBE... thanks.     BEST REGARDS BROWNIE'S TALES AND TREATS  

please refund my money, I have not used Photoshop for 2 months and cancel my subscription, please I beg you.   [Mod: Moved to the Account, Payment & Plan forum]

Was a little dissapointed when I got the all apps pack, when it doesn't include all the apps on the apps page.Why does it say All apps if it's not all apps?

My (dad's) credit card is used to renew my child's (student) account.  Student's status swapped from student to regular without our knowledge.  Note: student was always a student and fully enrolled throughout.  Adobe was contacted - asked for proof of status - recieved it.  All ok except I already paid yearly (not month-to-month) up front.   Will Adobe credit the overpayment (difference between regular rate and student rate)? Thanks

I've just had the notification pop up about the end of the Photography Plan 20GB. I was lucky enough to "stack up" when Amazon had the plan on offer so my current subscription is still valid until December 2027. The notification said that if I want to continue the plan when it expires, I have to update my payment method and grant automatic renewal authority. Do I have to do this now or can I wait  say, a month before my current subscription ends in 2027 before doing this? In 2.5 years time, my CC details will probably have changed anyway. Thank you.

Hi, I made an annual plan with the monthly payment formula. I have some issues, and I'll not use adobe premiere pro for months. There's a way to pause the plan to not lose those months? Thanks for the attention 🙏

Hei! Olen. Noel Rissanen minä olin vahignossa ostanut adobe stock. Vuosi tilauksen minun piti ostaa vain kuukausi. Olisiko mitenkään mahdolista että peruisitte minun 1v tilaus veloitamatta minulla ei ole rahaa maksaa summaa.Kiitos

Здравствуйте! Не получается оплатить Фотошоп. Тарифные планы не грузятся. Живу в Украине