Account, Payment, & Plan

Bom dia!Pagamos mensalmente a licença em nome da empresa DRILLDOWN, LDA com o NIPC: 516911325E para evitar retenção de impostos, precisamos do vosso Certificado de residência fiscal e que preencham o documento em anexo.Isto é uma exigência da lei portuguesa, se não cumprirmos teremos que pagar 25% a mais na fatura.Agradeço antecipadamente pela atenção.

Como hago un rembolso, use la prueba gratuita pero no cancele y me descontó la subcripscion, como hago rembolso a eso. 

Photoshop uygulamasinin planimi iptal etmeme rağmen hala para cekmeye çalışılıyor neden ?   [Mod: Moved to the Account, Payment & Plan forum]  

Buen día,  El pasado 1/07/2025 active la cuenta gratuita de Adobe, cosa que no pude sacar probecho, ya que nunca se pudieron descargar correctamente las herramientas adicionales. El problema radica que la prueba gratis se terminaba el día 9/07/2025, por lo que cancele el 7/07/2025, y me llego un correo de confirmación de cancelación, hasta ahí pense que se había resuelto el problema, pero llegada la fecha de finalización de prueba gratuita (9/07/2025), se me quiso cobrar la suscripción, como si no hubiera cancelado el servicio. Leyendo comentarios me he dado cuenta que que muchos pasaron por situcaciones similares.¿Que debería hacer?, actualizar mis datos de pago?, ya que como no tenia saldo suficiente en mi tarjeta no se efectuo el pago. Pero tengo miedo de que me cobren y despues no se me haga el rembolso. Porque he visto que tambien para volver a cancelar el plan debería de actualizar mis datos de pago, porque no me da acceso a esa función de cancelar por la facturación fa

I cancelled my subscription within 24hrs of purchase, because I realised that I didn't need it. My work has repurchased a subscrption for me. But upon receiving my confirmation of cancellation email, I did not receive any confirmation of a refund. Can someone please assist? 

Hey there, I need help with canceling my subscription fees for Adobe Creative Clouds. For some reason I cannot cancel due to the pop up window showing something along the lines of "Unable to load data, try again."

Hi,  Not sure if this is the right place to post this query - please redirect me if not.I am in the UK. I have the all apps 100gb plan. Under manage my plan it shows the cost as £773.86/yr, annual plan, prepaid. However, here https://www.adobe.com/uk/creativecloud/plans.html it shows the price per month as £56.98/month, which is considerably less than a twelfth of £773.86. What am I missing here?(Last night I purchased an additional twelve months redemption code from Amazon.co.uk for a wonderful £339.99 and successfully applied that to my account.)Thank you. 

I would like to ask you to send me the current Certificate of Tax Residence for the tax year 2024.

Ich habe das gleiche Problem, Habe auch gleich, weil ich damit arbeiten muss, von einem anderen Konto bezahlt. Zeitgleich ging die Lastschrift dann doch raus. Jetzt also 2x bezahlt und kein Zugang.

 I subscribed Photoshop for a month and then changed to annual plan right away. Basically I've paid twice for the first month, so I should get refund for the first 30,800 won but there's no refund bill generated in my invoice list. Can you check if I will get a full refund on this, and probably also how long it will take?

Hi all! I'm Lanz. I purchased a monthly Photoshop subscription for myself, and I would like to know if I can expect an increase on my next bill. I'm from the Philippines , and there's a new law that states all digital services (including Adobe) will see a 12% rise in value-added tax (VAT) starting June 2025.  I saw the guide on how to update a tax ID, but I think it's not available if I'm from the Philippines. Suppose it only works in other countries. With that being said, will my next bill be = subscription fee + 12% added tax?

llevo 6 meses intentando cancelar mi suscripción, la cual está generando cargos a mi cuenta, sin embargo las opciones que nos dan a todos no ayudan, las opciones para cancelar no aparecen.

Hola ¿cómo lo resolviste? Me pasó algo parecido, tomé la prueba de 7 días gratis que cancelé mucho antes de la fecha límite y me apareció un cobro que no aplica.El servicio al cliente es ineficiente, creo que estoy entendiendo que Adobe sobrevive por la cantidad de fraudes y cobros excesivos que hace a los clientes porque no me explico como sobrevive en el mercado con tantos "fallos" en sus procesos.

Offre d'essai gratuite souscrite et résiliée dans les délais toujours prélevé depuis et aucune réponse à cette résiliation, je compte porter réclamation, dites-moi si vous avez connu cette situation et si vous avez eu gain de cause merci à tous

2 ayrı hesaptan üyelik iptali yapmama rağmen üst üste para çekildi. Uyelik iptalim yapilmayip para çekildi. 2 ayrı üyeliğimin iptali ve para iadesi istiyorum 

Sto ultimando la prova gratuita, vorrei non rinnovare l'abbonamento cosa devo fare? Grazie 

Witam, co miesiąc płacę 26,86euro. Dziś mija już rok i 2 miesiące od kąd płace za ten plan. Chciałbym całkowicie anulować plan lecz muszę zapłacić 107,45 Euro. Czy jest szansa by cena się zmniejszyła lub zwiększyła? np zmieni się przed okresem rozliczeniowym? 

hello!Last week I had change payyment from CC to SEPA. After three days, I received the invoice and the money was withdrawn from my bank by Adobe. However, my subscription is suspended and I need to work with the programs! What should I do? The invoice arrived, the money was withdrawn (Creative Suite annual subscription), and now? Why is Adobe taking away my subscription? I need it active because I have some work to submit. HELP It's a big problem

Hi guys, Adobe has charged ₹1834 from my account and giving me no option to unsubscribe and i have tried to reach the support but these people are not responding. Can someone help what to do? I tried cancelling my subscription but it's showing error again and again

ALGUIEN HA CAMBIADO LA CONTRASEÑA DE MI ADOBE, ALGUIEN QUE NO SOY YO, LES AGRADECERIA SU AYUDA, REALMENTE ME PREOCUPA INCLUSO ME PODRIA HACKEAR OTRAS COSAS

Hello, I would like to request a full refund for my Photoshop subscription. I did not intend to subscribe and I’m within the 14-day refund policy. Please cancel and refund the full amount.

No se cómo reembolsar lo que me cobraron por el plan, me olvidé de cancelarlo. Ayuda

I canceled my plan February, but still keep getting charged every month. Anyone konw the best way to contact Adobe for this?

Hello,My Adobe subscription just renewed for another year automatically. I have already canceled it, but I still have access until july 11, 2026I did not intend to renew the plan, and I have not used the service during this new billing period.I would like to request a full refund for the annual charge, as I am still within the 14-day periord from the renewal date.I understand that, under Adobe's refund policy and EU consumer protection laws, I am eligible for a full refund within this window.Please let me know how to proceed.Thank you, 

Ayúdenme. Hice mi cancelación y como no tenía saldo en la tarjeta lo volvieron a intentar. Luego libere el saldo de mi tarjeta y al checar me hicieron doble cobro. Ya hice el reclamo tanto en el banco como en adobe pero en adobe he notado su falta de atención. No sé qué hacer. Pueden ayudarme ?