Account, Payment, & Plan

Please cancel my free trial subscription. 

Hi everybody, I don't know where put this question so I'll write here: I'm buying an subscription with all apps. but I'm using only Photoshop, Dreamweaver, Adobe XD and some times also Illustrator., If I pay for only this apps, the cost is abnorme. But to pay 61,00€ to have all apps and to use only 3/4 apps isn't convenience. Are there some discount? If Yes how can I get it? If not, is there the possibility to have a price in base to the apps that you use or interest? for example if you want all apps, by 61,00 €. If you want only some app, like photoshop, illustrator, adobe xd, pay something like 12,00 € and inf you want add a new app you add 3/4€ to your subscription. If you want 15 apps you'll pay 45,00 € and so on. It is incredible that in 2022 I've to pay for something of digital that I don't use and I dont care only becase adobe wants to steal my money!!!!!! Please, can you give us a solution?

Не могу оплатить подписки Lightroom хотя живу и нахожусь в Турции

helloi try to buy you product from the card which i already paid for photoshopbut its not working

Buenas tardes. Necesito cancelar el pago a mi plan o suscripción. ¿Alguna idea de cómo se realiza el procedimiento? 

어제 결제 완료되고 오늘 플랜 업데이트를 햇는데 또 결제 되었어요 환불주세요

i went to the adobe site which didn't even ask me to make an account and straight up told me that i could have a free trial, i entered my banking information it told me that it was successful then it asked for my e-mail then password, i hadn't entered a password and i refreshed the page by reflexe,it failed to load so i quit and tried to go back to adobe that's when i noticed that i had entered the wrong e-mail adress so i have no access back to the account, will i be charged for anything ? if yes how do i cancel it ? this is another account

Tengo Creative Cloud y con él ya, descargue After Effects en problema es que al momento de abrir After Effects me dice que tengo que pagar, yo tenía entendido que ya venía en el paquete que pague.

This may be a crazy question but my adobe account is fixing to renew and I pay for the Adobe Acrobat Pro and the Adobe Acrobat PDF pack.  Do I need both of these or does the Adobe Acrobat Pro do everything that the Adobe Acrobat PDF pack does?  

2025년 7월26일 22:40에 포토샵 결제한 내역이 카드사에 남아있는데 어도비에서는 포토샵 사용이 안됨. 구독한 플랜이 없다고 나옴. 결제 취소 어떻게 해야할까요? 

Hello, i switched to a team subscription with a company and didnt cancel my personal subscription, my credit card still getting billed for it every month and i want to suspend it, but i cant access my old plans to stop it, any solutions?Thank you

Please refund me and cancel this I didn't sign up for this at all . 

Hello,I recently noticed a charge for Adobe Lightroom processed via Adyen on my credit card statement. I would like to cancel this recurring subscription immediately. Unfortunately, I cannot find the exact account associated with this payment, so I kindly request that you look it up using my payment details below. Payment Details:Payment date: 2025-08-11Amount: ₩13,200(Korean Won)Card (last 4 digits): 5717 (shinhan Card)Please proceed with canceling the subscription and stopping any future payments.Thank you for your assistance.

hi, I did not recieve any emails from Adobe telling me I am still being charged. I have an Enterprise Account with NVIDIA. I dont need the products. Silly me I never saw the charges on my credit card as they appear under my old credit card. Only used Adobe once. What do I do? and so hard to speak to a customer support person...

Hi, I signed up for a free trial of Adobe creative cloud and made sure to cancel the day before the trial period ended. I was still billed for a subscription. Does anyone know how to get a refund for wrongful billing around here? Thanks

I bought a plan and paid for it. There seeems to be an "internal issue" at Adobes end due to which they've not enabled my plan yet even after taking my money. Now it's 4 days and 10-15 conversations with the customer care AND two of their "supervisors" but to no effect. They just promise to fix the problem within 24 hours and then completely disappear. PATHETIC behaviour. Is there any escalation matrix or a grievance email id/ phone number for adobe? I can't find anything on their website and going back to the helpdesk restarts the same chat and same frustrating set of conversations with zero impact. 

I have been billed and I did cancel my free trial the same day.  so when I check am not owing anything so why on the 9th of this month my bank transaction stated you all tried to take a payment of 15.99. USD from my account Please check your records and see that it was cancelled.

Hello, I’m trying to cancel my Adobe subscription, but every time I attempt it through my account on the website, the process fails and I get an error message.I’ve already tried all possible solutions I could find, including:Using different browsersTrying on both the website and the mobile appDisabling any ad blockersClearing cache and cookiesSigning out and back in againUnfortunately, the issue still persists. Could you please assist me directly in resolving this? I would greatly appreciate your help so I can complete the cancellation process successfully.Thank you in advance for your assistance.

Bonjour, depuis une semaine, je n’ai plus accès à mon espace personnel, notamment à mes formules d’abonnement. Or, je souhaite résilier une période d’essai Adobe Stock avant le 15 août. Un message d’erreur s’affiche systématiquement, ce qui rend la démarche impossible et soulève des interrogations. Je vous remercie de bien vouloir m’indiquer la marche à suivre afin de régulariser la situation.

Hi there, I have subscribed to Acrobat Pro trial plan, and now I am trying to cancel it, but for some reason the webpage doesn't work. I can't see my plans and instead there is a message “Unable to load data. An error occurred. Please try again.” Any suggestions how to solve this? Thank you in advance.    

Hello, all, I'm not sure if this is the right place to be posting this, but long story short, I've been an active Photoshop user with a subscriber this year, but sometime since July, my account was somehow given a Adobe Acrobat Pro that's been costing me a huge amount of money. I would never have realized it if I didn't check my debit card bill today. It's now past the 14 days period to request a painless cancellation for me, but I feel really ambushed, and cancelling the plan costs me immensely too. Despite being a heavy Photoshop user, I don't really know what Adobe Acrobat Pro is (some fancy PDF viewer?). I don't even have it installed on my computer! This feels like a midunderstanding I don't know how to sort out. And the official customer service channel is all just AI and auto response at this point. I can't reach a human being to debate or even just try to understand this situation. What can I do, and what would you advise me do, in this case? English is

Hello, I’m trying to cancel my Adobe subscription, but every time I attempt it through my account on the website, the process fails and I get an error message. I’ve tried several times, including using different browsers and clearing cache, but the issue persists.Is there a specific reason why this keeps happening? And what is the proper solution or steps I should take to successfully cancel my subscription?Thank you in advance for your help and response.

I just got a notice that my upcoming renewal of Photoshop 'photography' plan is going up by a little over 53% PER MONTH. Is that normal? I feel like I'm being punked. 

Hello Adobe community! I’m a Graphic Design student who is currently subscribed to a yearly prepaid plan with a student discount. My bill for my yearly Creative Cloud Pro plan recently came in at the standard cost of around $800.  As a student, my plan should normally be around half the cost. After a bit of searching, I beleive I found the issue in my profile, finding that my education information failed to update for some unexplained reason. After taking care of that, I cancelled the current plan so I don’t have to pay the non-discount bill I got for this year, because it didn't change even after updating my education information. I'm trying to buy Creative Cloud Pro again now that my discount is active, but I'm being denied because the plan I cancelled won't expire until a year from now, so my computer thinks I already own Creative Cloud Pro despite me cancelling the first plan. Is there any way to get rid this first plan completely, or do I simpy have to wait out this cancelled

Bonjour,Je souhaite mettre fin à ma période d'essai d'Adobe Audition, mais chaque fois que j'essaie, un message d'erreur apparaît comme indiqué ci-dessous.Comment puis-je résoudre ce problème ?Merci beaucoup pour votre aide !