Account, Payment, & Plan

Hello! I accidentally did not unsubscribe to the trial period in time. I did unsubscribe on Google Play a few hours after yearly fee had been charged. I would like the fee re-embursed, is there further step than unsubscribtion needed? Thank you.

Beste,Heb upgrade van Adobe standart naar Adobe Pro uitgevoerd op zelfde account maar moet claime betalen voor stopzetting van Adobe standart. ER word nu facturen opgemaakt en verrekend op creditcard voor zowel Standart & Pro ???????  Is dit normaal dat je dubbel wordt afgerekend voor dezelfde service???

Me ofrecieron una prueba gratuita por 7 días, acepté e inmediatamente me generaron el cobro a mi tarjeta. No autoricé este cobro, solo deseaba validar la prueba gratuita, incluso la cancelé inmediatamente. Requiero un reembolso.

Я не міг скасувати пробний період, я не міг скасувати підписку, і я відмовився користуватися вашими продуктами, якими не користувався жодного дня протягом безкоштовного періоду. Я вимагаю повернення коштів за продукти, якими не користувався, не користуюся і не планую користуватися, будь ласка, поверніть мені гроші. Я одразу звернувся до служби підтримки, яка сказала, що не можу скасувати підписку. Я вимагаю повернути мені гроші. Я не користувався вашим продуктом жодного дня. Ви не маєте права забирати у мене гроші. Це може бути дві з половиною тисячі гривень, що в Україні є копійками. Будь ласка, поверніть мені гроші та скасуйте мій особистий обліковий запис. Я більше ніколи в житті до вас не звернуся.

Hi, I got a free trial for Adobe express for 30 days, I want to cancel it within those 30 days but I already got billed for it and now my profile says I am a premium member. I would like to cancel my subscription and want a refund of the deducted amount from my bank account. Can someone of Adobe support help me with this? It's not conveinent at all. Thanks!   [Moderator moved the thread to the correct forum]

I would like to order the Adobe program, but don't use it that often, so don't want to purchase the most expensive one. I am not cerain as to what I had before it expired. Can someone point me in the right direction of what to purchase. Do you really need to pay extra money for Al?Thanks.Please help.Phyllis

Hi please help!   when i went onto my lightroom app it said I needed to renew my subscription so I did. But when I went back on it said I still needed to renew. I tried to restore my purchase and also log out then back in. Nothing has worked. When I press the renew button it says I have already renewed?? Please help I cant edit any of my photos!!

I cancelled my account two months ago and today I get a message that it tried (and failed) to bill the card on file. Thankfully there was nothing in the account at the moment, it's the card I use for specific bills. It's telling me I cannot even make any changes to the account, that should have been cancelled already, until I update my payment method. I can do nothing and cannot even add money to my bank card for other purposes because Adobe will take it. I do not want this account active anymore and took action to ensure that did not happen. Please advise. 

    Hello Community,     At Adobe, we are constantly working to enhance the creative apps and tools you rely on every day. We want to empower you with more time to explore ideas and create, so we are focused on continually upgrading your apps’ performance, delivering innovations to your core workflows, and integrating generative AI-powered capabilities across Creative Cloud and through our new Firefly app.    Aligned with those improvements and ongoing innovation, today we are sharing updates to our Creative Cloud All Apps plan—including changes to its name, price, and benefits.    What does this mean for you?    If you are a Creative Cloud All Apps subscriber based in North America, your plan will become Creative Cloud Pro on June 17, 2025.     Creative Cloud Pro, which includes all the apps, services, and benefits you enjoy in your current Creative Cloud plan, will now also include new tools and enhanced cr

I have subscribed to Lightroom from my iphone by mistake, I didn't want to subscribe from this account since I do nit use it. I cancelled the subscription the moment that I got payment notification, please let me know if there is a way to refund and cancel subscription. 

every time i try to change my adobe plan, it says : something is wrong , try again later. any help? 

As we expected, monopoly leads to price gauging.  So nobody should be surprised about the 50% increase of the basic photography plan.  Even that basic plan is a bundle, including a score of stuff which I do not use and do not want.  I only use Lightroom Classic.But wait: there is more: Now in all the haste and hurry we have to add a cost of a new computer to the fold, because silently in a Night and Fog action Adobe introduced a module using AVX2 instruction set, and that's that. This move will potentially cause a pile up of hundreds of thousands of working computers in a land fill.  I suppose its an action benefitting hardware manufacturers.  Compares to Microsoft's requirement for TPM2 (Trusted Platform Module 2) for W11, what also forces many people to purchase a new hardware.Of course we have recourse. Maybe an action law suit will be filed, but even that will leave Adobe cold.

Ayer 07/05/2025 finalizó mi suscripción gratuita de Adobe, debido a que no hice uso de ella (nunca se instalaron las funciones extras), olvidé hacer la cancelación de la suscripción en los días pasados. Hasta el día de hoy 08/05/2025, quise realizar la cancelación, por obvias razones de política ya no me dejó cancelar.La cuestión aquí es que, debido a que yo tengo mi tarjeta VISA "apagada" (es la tarjeta digital) el pago no fue procesado y éste fue rechazado. Investigué un poco y leí que puedo realizar el pago y pedir un reembolso de mi dinero (aún no pasan los 14 días), y así mismo también puedo cancelar mi cuenta sin costo extra. Entonces mis dudas aquí son (¿qué me conviene más?);1.- ¿Me conviene pagar los $299 (pesos mexicanos) y pedir un reembolso inmediatamente (y cancelarla después)? 2.- ¿O es mejor que no active mi tarjeta VISA y esperarme a que Adobe me cancele mi plan?De la segunda pregunta, escribí eso debido a que en la página de Adobe me aparece un anuncio q

Sehr geehrtes Adobe-Team, Ich hoffe, diese Nachricht erreicht Sie gut. Ich schreibe Ihnen, um mein Jahresabonnement für Adobe Illustrator zu kündigen. Leider habe ich das Abonnement versehentlich abgeschlossen und kenne mich mit der Nutzung des Programms nicht aus. Ich habe das Programm nicht so genutzt, wie ursprünglich beabsichtigt, und möchte hiermit um eine Stornierung meiner Zahlung bitten. Bitte lassen Sie mich wissen, welche Schritte ich unternehmen muss, um diesen Prozess abzuschließen. Ich wäre Ihnen für eine schnelle Bearbeitung dankbar. Vielen Dank für Ihr Verständnis und Ihre Unterstützung. Mit freundlichen Grüßen,Al krad ibrahim  ---

Good day! Why can't I unlink the card? And delete the account? 

Здравствуйте, подписка оплачена с 09.05.25 по 09.05.26. Деньги списаны .Но ничего не работает . Почему ?! Исправьте ошибку пожалуйста 

My account got charged for this plan that i didn't sign up for and there is no option for me to cancel the plan. Is there anyway for me to contact adobe for the refund? I tried their AI support but they didn't understand my request

Vorrei pagare con bonus docenti italiano ma al checkout dell'acquisto dell'abbonamento non c'è la sezione apposita. Come faccio?

This is pretty messed up. I did everything right, got the e-mail from goodstack, and as soon as I tried to sign up was told that I already have Acrobat Pro. Sure, I signed up for a 15 day trial to evaluate it to see if I wanted it.  After speaking with three different reps, none of whom knows anything useful, I concluded I needed to cancel the trial first. I did that today... and now I am being told I can't get it because I have Adobe Express for non-profits (it was free)! So, I canceled Adobe Express. However, you can't just end Adobe Express, because you have to wait until it runs out. 45 days in my case. Yes, when I try to get the new 1yr license for Acrobat Pro, it still says I cannot because I have Adobe Express.   This issue has been going on for almost two months, will it be fixed? or just scrapped?

Apparently I did not reply to my previously posted query soon enough and it is now closed. I am trying to cancel the subscription of a friend who died. I have his email address but not his password. Help is appreciated. When I got notification in my email that someone had replied to my previous query, I clicked on the link and tried to reply (via email which was the option given) and got an Undeliverable response. They don't make it easy.

Hoy realice el pago para la reactivación de mi plan mensual, con la tarejta que termina en 0714, por el monto de $20.99, pero al realizar el pago no aparece registrado en el sistema, no aparece renovado el plan.Pero si me realizaron el cargo de la tarjeta. Adjunto comprobante de pago de la entidad bancaria. 

Is this the case? If so, is this not legit?    [link removed by moderator]

Hello - It seems that you have a technical bug in the Upgrade. 1. I have the Abo Adobe Express Standard 9,99 per month / Firefly included2. With 4 ultra i decided to buy this Firefly Pro Abo and paid yearly.3. Now i thought that the new Pro Abo will upgrade "automatically" my old Express one4. now i saw in my Account that i have 2 Abos ??? I am highly confused now. What happens to my old images i created with the first Adobe Express Abo when i cancel the first Adobe Express Abo ? Are the images then still save for commercial or could you change this into an "upgrade" so all my images are still in my account ? I hope i made this point clear enough. Would be nice if you could fix this issue. Thanks for a quick solution and answer from the Adobe Team.  

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Hello! I want to quit my adobe premier pro plan. Is it possible to get the money back? I have just pay for a year, and I regret it! Ulrika B Höglund