Account, Payment, & Plan

iam getting error message when i try to pay for premium, Iam trying from India for my business.[Mod: Removed screnshot of customer's personal information]

I don't have a credit card, I would like you to use the paysafecard payment method

Halo selamat sore kepada Adobe yang terhormat disini saya sudah mendownload Lightroom saat saya login ke Lightroom pake akun google yaitu <email removed-kglad> akun yang ini tapi saat saya login terjadi "kesalahan saat megautentikasi coba lagi nanti" saya memohon untuk memperbaiki saat saya login terimakasih kepada Adobe yang terhormat.

Buongiorno,il 24/02/2025 ho effettuato l'acquisto del piano per studenti. Non mi ha dato problemi fini a ieri, quando non mi ha più permesso ad accedere alle applicazioni e non riconosce il fatto di aver fatto un abbonamento, nonostante i soldi me li abbiano presi.Come posso fare? 

 I ended the plan at the end of January because I didn't have to do it while using the 23100 won plan But all of a sudden, 4,7300 won was paid. Did Adobe pay my card at will? I don't have to use adobe anymore, what's the case with this or you're cheating on me

Hi, I have been over-charged for a year and just realised! I took a free subscription and cancelled but ADOBE continued to bill me quietly for a year! 

El dia de ayer (31/01/2025) ADOBE realizo dos debitos por el mismo importe correspondientes al mismo periodo. Es decir, abone dos veces el mismo mes. Como se resuelve esto? Donde solicito que ese saldo a favor me cubra el proximo mes, febrero. Pregunto porque en mi perfil figura que en febrero volveran a realizar el debito que corresponde a la cuota mensual. En el medio me enviaron un mail, automatico calculo, indicando que no pudieron debitar y dandome instrucciones para corregir el medio de pago. Solo corrobore que el medio de pago estaba ok ya que lo utilizo con muchos otros servicios. Tengo los dos comprobantes de debito, cada uno de ellos con su correspondiente numero de operacion. Espero alguien pueda indicarme a quien debo referirme para poder solucionar este tema. Muchas gracias!

I too would like to switch to prepaying for an annual membership for a single app, as opposed to my current monthly billing membership.Tell me how, thanks.

I cancelled my adobe animate free trial early, and today i checked the app again, and adobe animate is still working and allowing me to use it. from what I know, this should not be possible and my access should've ended the moment i cancelled the trial. the app shows that I still have a free trial to the app and that I have 7 days left even though today, jun 18th, should've been my last day since i got the 7 day free trial on the 11th. I tried to cancel the free trial again by going to my account page and managing my plans, but this free trial is not listed there and it only lists the one I got on the 11th, as cancelled. I don't know what to do and no one else seems to have had this issue. I don't want to be charged. I also got a cancellation confirmation in my mail from when i cancelled the trial, so I know that i did in fact cancel it. 

I am trying to check my billing history and I kept getting directed to the Adobe Store link but it never loads and i keep getting a 404 error.  When i manually go to shop.adobe.com, it loads but redirects me back to adobe.com account details and i still can't access my billing information tied to shop.adobe. I see other threads that are similar so this is a recurring issue? I cant seem to chat with a real agent and this is frustrating me. Please help. thank you.

Hello,I used to use the adobe flyfire package but now I don't need to use it. And in the past I have not used Adobe software. However, on January 17, 2025, Adobe deducted the service fee from my bank account. Now I don't need to use it and want to get a refund. I hope to get support.Thank.

I need to remove the plan, also I need to remove my card from payment.Why you didn't allow your users to remove the credit card if the payment failed! I don't need to update it. I need to remove the credit card and remove the plan itself, and you don't allow it.Always I'm asked to update the plan without any other action for deleting!!!!!!!!!!!!!!!!!!  

I recently purchased a monthly subscription that turned out to be an annual subscription, probably due to my oversight or due to Adobe's complex and confusing purchasing or plan-changing process. The specific plan I purchased is the Photography plan (20 GB), bought on May 4th, 2023. Since my intention was to purchase a monthly plan that allows me to use Photoshop, I bought this one, which seemed reasonably priced at only 12 euros instead of 24 euros for the base plan.After the month passed and I finished the project I was working on, I tried to cancel the plan in the last few days so that the automatic payment for Photoshop wouldn't deduct any more money from my account. It was then that I noticed Adobe was asking me to pay an early termination fee, which I didn't understand the reason for. I thought I had to wait until the end of the subscription, so I waited until today, the 4th, thus losing another 12 euros.Today, I also attempted to cancel but without success because it still asked

Tuve un incoveniente de cobro a mi tarjeta, me cobraron una suscripción cuando yo solo utilice la prueba gratuita, ahora que quiero cancelar la suscripción me quieren cobrar 99.98 dolares, lo veo injusto, qué puedo hacer?

Hello, I have a problem with my payment. My payment was deducted from my account when I had no active plans, nor did they show up as active on my profile. Can I request a refund please? Thank you for your reply

Ao solicitar o cancelamento da minha assinatura da Adobe, recebi uma oferta de alguns meses gratuitos como incentivo para permanecer. Aceitei a oferta, mas, para minha surpresa, as cobranças continuaram sendo feitas no meu cartão de crédito todos os meses. Como isso é possível? Isso é um erro ou uma prática abusiva?

Un usuario de adobe creo una cuenta de adobe ahora me está robando toda mi información x medio de las app de mi telefono. Alguien me puede orientar  

Hi Everyone,   I accidentally bought an adobe illustrator and photoshop license -($45.18) thinking it was the actual illustrator and photoshop, how do I refund it? I went to manage subscriptions and looked at videos and everything but it looks like a different process than the 'normal packages'.  I also cant find any helpline or any way to answer my question, so please let me know! I bought the package today and want to reach out ASAP so that they don't say I've had the subscription for a while.   Thank you, everyone, Mahmoud K  

Hola quiero compartir el miedo que tengo con Adobe, me hicieron un cargo mensual, yo no ocupo la app pero olvide cancelar cuando me dieron los días gratis de prueba, hoy amanecí con un cobro muy elevado de comisión que no puedo pagar cancelar la suscripción, que va pasar mañana? Cómo elimino mi tarjeta, no deja hacerlo, no sabia que esta empresa era estafadora, y de Chile que puedo hacer? Alguien sabe cómo pedir  que te devuelvan ese dinero? Con que entidad debes verlo?

Hello I have a query regarding my student plan. I am currently on a annual paid monthly student plan. I was wondering if I cancelled my current plan would I still be able to take out a annual pre paid plan still with the student discount?

Hello,Yesterday, I made a payment through Google Play Store to upgrade to the premium features of the Lightroom mobile app. However, when I opened the app and tried to access the premium features, nothing changed, and the premium features were not activated. I repeated this several times but got the same result.After the issue persisted, I decided to cancel my subscription via Google Play Store. However, after canceling, I received an email stating that no refund would be issued.Is there any way you can assist me with this issue or provide a solution? I would also appreciate it if you could advise on how to get a quicker response from Adobe support.I would be grateful for your help. Thank you.

Hi there,   I'm just writing this post to alert other people that might be researching to get the Student Plan that provides access to all apps. Not writing this to provoke any bad feelings; just hoping that if someone googles the plan this discussion will come up so they will be aware of the fine print.    ***    Adobe advertises this as an amazing discount to students that gives them access to all the apps for just $20 a month. And that is a great deal! Until you realize what is actually going on.    In my case, I have never used Adobe. I was considering using Photoshop for some light photo editing that I wanted to experiment with. I went on to just purchase a Photoshop plan, but as I was looking they advertised that if I was a student I could try ALL the apps for just $19.99. The Photoshop was $19.99 a month VS all the apps for $19.99 a month. I thought, well hey isn't that cool. I'll probably only ever use Photoshop but it would be fun to maybe gi

I have a EDU Subscription for all Adobe Apps. When I go to account.adobe.com I can see that subscription just fine. The page correctly shows that I have access to Photoshop, Lightroom, 100GB Cloud Storage etc. When I visit adobe.com/home I see the same correct subscription.  However, Creative Cloud Desktop, the iPad Apps and the web apps like lightroom.adobe.com don't seem to recognize my subscription. I can't access any of them. I have tried to contact Adobe support twice through the chat with this issue, but they were extremely ignorant, incompetent and unhelpful. Going so far that one of the support staff tried to delete my C:\Windows\system32\drivers\etc\hosts file through remote access 😵‍💫 It is obviously some kind of issue with the subscription/license since the error occurs on multiple devices and also in the web. I would be very grateful for any tips 🙂

Hallo an alle, ich dachte, ich hätte ein monatliches Abo, aber anscheinend wurde ich auf ein Jahresabo umgestellt. Jetzt wollte ich kündigen und musste 70€ zahlen. Ich wusste nicht, dass ich ein Jahresabo habe und bitte um eine Rückerstattung. Und meine Rechnung zeigt nur für einen Monat, aber mir wurden fast 70€ berechnet. Hat jemand Erfahrung damit?Beste Grüße

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