Account, Payment, & Plan

Potrzebuję dodać nazwę firmy, adres oraz numer NIP do faktury. W jaki sposób można to zrobić?

I clicked "Manage devices" and there were only two listed. The last time I got the notice, two devices and two web browsers were listed. I don't understand how a web browser is a software user. Anyway, I clicked to end the session of one of the web browsers. Today when I got the same notice there were only two devices listed. What gives?

Hello, I an active premium yearly subscription for Lightroom app on my Android phone, but I'm now unable to restore the purchase. The error message: "the purchase found could not be restored, because i has been already been claimed".This issue might occur because the Adobe account used during the purchase was a randomly generated account automatically assigned when I installed the Lightroom app. Unfortunately, I no longer remember this account.  If it's possible to retrieve the Adobe account linked to this premium yearly subscription using my Google account? or transfer the premium yearly subscription to an Adobe account that matches my Google account?Thank you for your assistance. 

Aparece un error al querer para la suscripción a Adobe Firefly Pro. Ya he intentado con diferentes tarjetas y siempre aparece el mensaje de error, por lo que no estoy pudiendo avanzar.

I do not require the very expensive Acrobat Pro and would like to downgrade to Reader. Adobe is not allowing any changes without an up-to-date credit card. I do not want or need to give them a credit card. I do not want any of the amazing amounts of emails. I feel harassed, honestly. It should be a simple thing to cancel, but it isn't. I just signed up for Lightroom under Apple subscriptions because I will have some control there.How do I fix this and stop getting emails to pay now? 

Let's say I purchased Adobe Acrobat Pro with 7-Days free Trials on 7th of February 2025 and I want to cancel it today on date 13th of February 2025. So my question is, will I get a complete refund?

Hallo, ich habe letzten Monat ein Adobe Lightroom abo abgeschlossen für ein Jahr.Meine Mutter hat mir eine Adobe Seriennummer geschenkt für Lightroom und Photoshop. Kann ich diese jetzt einlösen und habe dann 2 Jahre Lightroom und 1 Jahr Photoshop oder soll ich jetzt 1 Jahr warten bis ich diese Seriennummer über creative.adobe.com/redeem einlösen kann?Ich möchte nicht das ich 2x bezahlen muss. Ich zahle ja schon jeden Monatt 15 Euro. Wenn beide Abos gleichzeitig laufen und gleichzeitig enden wäre das ja Geldverschwendung. 

Hello,I received a code for 'Adobe Acrobat Pro DC 2019' from a friend. Unfortunately, when I enter it on the license page (https://account.adobe.com/products), it tells me that the code is incorrect. He bought this code recently, I have confirmation that it works. What could be causing this problem? I also cannot find the installer of the application for which I have the code

Hi, so i missed a payment on my month to month plan, so my account got suspended, now im trying to change my billing information so i can pay but it wont let me, no matter what card i use, it will say its an use with my bank which is just not true? ive tried several different cards and it wont work. im really just... lost?

In my account I get a message saying that there is a billing problem. If I update the payment method and activate that I have read the mandate notice, the error remains. I have also tried other accounts/cards. The error still exists. I had this a few years ago. It could only be solved by an employee. But it is not possible to reach one.Regards,Thure

Hi, I have been paying for a student discount plan for almost 2 years now, and it suddenly stopped working but I'm still being charged and paying the $34.99 monthly. On my creative cloud account it shows access ended. I tried reaching out to the support team with the chatbox, the only problem being that i CAN'T because it says that I need to contact my "administrator" for help, so I can't even access the chatbox and start a conversation. My plan says it is the Adobe Enterprise Plan, but my invoices say "Creative Cloud All Apps 100GB". I'm unable to access Adobe and need some customer support to figure out what to do. 

Quero cancelar o meu plano mas nao consigo porque me pede para atualizar o método de pagamento. Mas nao quero atualizar mais o cartao de credito pois quero cancelar o plano. Alguem sabe como posso resolver este problema de forma rápida e sem problemas?

Io vorrei disdire il mio abbonamento ad Adobe premium, ma non ci riesco nonostante il pagamento del mese scorso (febbraio) risulti effettuato e accertato da fattura sul sito. Il mio abbonamento dovrebbe rinnovarsi a fine marzo, ma il sito non mi permette di disdire in quanto chiede prima l'aggiormento del metodo di pagamento, non avendo io al momento soldi sulla carta. Non capisco, però, il perchè, avendo io pagato tutto regolarmente fino ad oggi e potendo esercitare il mio diritto di recessione prima del rinnovo del prossimo mese.Di più, accanto alla quota del prossimo mese (il cui pagamento è fissato sul sito al 30 marzo), è riportata una quota (25 euro) alla voce "esigibili ora". Non comprendo cosa ciò voglia dire, essendo io, come detto, in regola con i pagamenti dei mesi fino ad oggi. Chiedo dunque qualche spiegazione così da poter risolvere il problema evitando di regalare soldi senza neanche sapere il perchè.

A Adobe está cobrando do meu cartão de crédito repetidamente. Fiz o cadastro do meu cartão de crédito para o período de teste grátis do Adobe Acrobat Premium. Fiz o download e login inúmeras vezes, mas não ativaram as funções premium. Quando entro na minha conta, não consta qualquer fatura ou plano ou pedido. Mesmo assim, ficam cobrando R$95,00 do meu cartão. Tive que cancelar direto com o meu banco. Não é possível contatar a Adobe de nenhuma forma. não há e-mail nem telefone. Vou ter que cancelar meu cartão de crédito, pois essas cobranças "criminosas" estão arruinando o meu credit score. Terei até que acionar a justiça para tentar reestabelecer meu crédito.

I downloaded the wrong program. Please help me cancel my subscription.

Não consigo cancelar a assinatura 

Buenas noches Como no alcancé a cancelar mi prueba gratuita, terminé pagando el equivalente a alrededor de USD. Procedí a utilizar los servicios de mis planes, pero la plataforma sigue diciendo que debo dinero. Tengo a la mano los soportes de pago, así que no entiendo qué pasa.  Espero su prontísima respuesta.

Cannot pay from Kazakhstan, Adobe identified it as RussiaHow to fix it?

PLEASE CANCEL MY PLAN TODAY.

Hi,I've been wanting to change my plan from student to personal/individual for a long time but i always get this error message when I click on "manage plan". I'm not sure what to do and i cant even access my programs anymore cause of this. pls help.

Hello, I just cancelled a plan of mine about an hour after i paid for the plan. I was wondering when I will see a full refund in my bank account since it said i would receive a refund if i cancel within 14 days of purchasing the plan.

I have/had a yearly subscription, running for about four months, paid monthly. After being double charged in February (once via SEPA bank transfer, then via Paypal) I contacted the Adobe customer service. They veryfied my payment via Paypal and sent me an Email I was supposed to use as a receipt, so my bank can charge back the SEPA transfer. This is what I did. Then, a couple of days later, on the 1st of march, I received an Email from Adobe: my subscription is cancelled (translated: "Confirmation of your cancellation"). I never cancelled my subscription. I also paid till the end of March at least. But now the subscription is gone and I can't even contact the customer service "because there is now current subscription"? April fools coming early this year? What is going on and how can I fix this? Any help is much appreciated.

Hi, my Adobe Account that was created while living in Canada. When I moved to Germany, I quickly realized that I couldn't continue paying for my Lightroom subscription with a German credit card. The account was associated with Canada, the country in which the account was created, and from which the first payment method was used. I reached out to Adobe's customer- and technical-support teams and was given a variety of solutions:The country associated with my account can simply be changed.The country associated with my account cannot be changed until the current billing cycle has ended.The country associated with my account cannot be changed at all, and a new account with Germany as the associated country must be created. As is evident from the conflicting solutions provided, the customer- and technical-support teams do not seem to have a clear or unanimous understanding of this issue and how to solve it. (Read more about that here: https://community.adobe.com/t5/account-p

I am a 3D Animation student. Last year, I had a free student subscription to Adobe Substance Painter (and the other programs included within the Substance 3D subscription, but I only use it for Substance Painter). Last month, I updated my subscription - not realising that it's only free for the first year - and was charged £18.50 on an annual subscription (billed monthly). I was miffed, but it was my bad for not reading the T&Cs properly so I let it go.Well, this month comes around, and instead of the £18.50 I expected, I was charged £250.13. I freaked out, wondering why on earth I had such a massive charge from Adobe - only to sign in to my Adobe account and see that it had been updated to an annual subscription (billed upfront) which ends on 6th March 2026, a year from now. I cannot afford to pay £250 in one go. I am a student, working 8 hours a week. Also, £18.50 x 12 = £222, so why am I paying even more?I figured okay, since it ends exactly a year from now, I'd say that me

  PII removed by moderator