Account, Payment, & Plan

I have purchased the subscription through PhonePe upi (India). I have received confirmation through email. The account is same which I am logged in both Playstore and Lightroom account. Yet it says no subscription when I open Lightroom app. Please help ! <Images with personal information removed by Moderator>  

Hi Adobe Support, I recently received confirmation that my Adobe Express subscription was cancelled via the virtual assistant, and a refund is being processed. I’d like to provide some clarification regarding the situation. I had signed up for a free trial and used the service only briefly during the early trial period. After that, I didn’t use the platform. When the trial ended, a billing attempt was made, but it was declined by my bank due to a suspicious activity alert, and as a result, my card was blocked. Since no actual payment was completed from my side, I noticed that a refund is being processed. However, I don’t need a refund, as no money was actually debited from my account. I just wanted the subscription cancelled, which has now been done successfully. It was an honest mistake and please do consider it. Thank you for your support and for resolving the issue. Best regards, Nizam Reyyan  

Мій план призупинено, але я хочу скасувати підписку повністю. Оплата не проходить, будь ласка, анулюйте підписку вручну

Hola a todos. En mi universidad tenía una cuenta  de empresa asociada a esta entidad con un plan empresarial.  por razones que no vienen al caso, mi cuenta fue retirada del plan. decidí con esta misma cuenta afiliarme y pagar el plan de estudiantes de adobe, pero al momento de ingresar a cualquiera de las aplicaciones  me sale el siguiente mensaje: "Lo sentimos, su cuenta no es valida en este dispositivo. Inténtelo de nuevo con un ID de centro docente". y me solicita salir o iniciar sesion con otra cuenta. Ayuda, por favor! ya pague el plan de adobe de estudiantes 

Dear Adobe Support Team,   I hope this message finds you well.   I am writing to inform you that I have mistakenly subscribed to an annual Acrobat subscription, which has charged me an amount ofAEDD 229. Immediately after realizing the error, Iunsubscribedd from the service.   As this was an unintentional subscription and I have not used the service, I kindly request that you initiate a refund for the amount charged at your earliest convenience.   Your assistance in resolving this matter promptly would be greatly appreciated.   Thank you for your understanding and support.   Attached pictures for your record and reference.      Best regards,   Zubairr Alimohammedd      [email removed from public forum for your protection from scammers]    

I want to cancel my subscription for which I pay monthly but also avoid any cancellation fee that they are charging when I try to cancel. How do I do that and avoid cancellation fee?

Acrobat Pro 취소처리 했는데, 결제가 되어버렸습니다.왜 청구가 됐는지 사유랑, 환불처리 부탁드립니다. 

Hi Adobe Support and Community, I’m looking for help with a billing issue related to an unused Adobe Stock subscription. In May 2024, I signed up for Adobe Stock using a secondary account to try the free trial. Unfortunately, I forgot to cancel it, and I’ve been charged monthly ever since—without using the service even once. I just canceled the subscription today. I’m a long-time Creative Cloud user on my main account, and I never intended to run two active subscriptions. I also didn’t realize I was being charged twice all year because both subscriptions billed the exact same amount—per month—making it hard to notice until recently. I already contacted Adobe Support via chat and sent a direct message to @AdobeCare on X, but I haven’t received a satisfactory resolution yet. I’m hoping someone here might be able to help escalate or guide me toward a possible refund or credit. Thank you in advance for any help or suggestions! Best regards,Mehmet 

I took the Adobe Pro trial but could not end the trial because of some maintenance work. Then I used the chat box and asked the employee to cancel my trial. I got the confirmation email that the trial was cancelled. I still was charged and needed to ask for the refund. I explained the situation to a one person, then I was transferred to another employee and had to explain it again. Then the employee said that I need to contact my bank because she/he could not find the payment. After one hour and 9 minutes, the employee said that they will issue a refund (that will take 5-7 business days). Such a bad experience with Adobe and won't recommend the trial to anyone.  

Yesterday I received a CS6 License Deactivation Notice on my screen. I have owned my Creative Masters collection CS6 for over 10 years. My laptop died about 8 years ago and I was able to successfully install my CS6 on my new Mac. Ever since all has been running smoothly on this computer. However, yesterday while I was creating something for my daughter for her school camp in Indesign, I received a chilling notice on my screen which had the Adobe logo saying that my license will be deactivated in 5 days due to misuse. It is very stressful and I’m very upset about this. I don’t know if it is some kind of glitch or scam but I wanted to resolve this if it is an official notice as my license has only ever been used by myself for myself on the one computer.  I have been a mum at home with my kids for the last 14 years using my CS6 software to keep up my skills while I am not in the workforce so I depend on my license staying active. I was wanting to resolve this issue with Adobe bu

I want to cancel my adobe subscription, but after I sign in to https://account.adobe.com/plans there is no button for "Manage Plan" button. 

As title. I have a valid serial number for CS6, I have it installed on my PC, and used to have it installed on my laptop. Hoever I recently had to factory reset - losing all install files. The product is listed as registered under my profile, but I cannot locate any way to download CS6, not on the Adobe site, nor through the CC app.  It really shouldn't be this hard to access a product that already belongs to me, no matter how hard Adobe try to push a CC subscription instead. Any direction would be much appreciated.

Hi I have a problem with my suscription. I bought an IA Reader for Adobe but in my process of purchasing I wrote wrongly my email address so they assigned this service to another account.I would like to unify my accounts in this account and erase this wrongly address How can I do it?Regards  

Acrobat Pro account is billed and paid on a monthly subscription and have encountered recurring billing and payment issues even after having paid twice in the month of April due as acess to subscription was disabled and have screen shots showing ongoing errors. I even tried to open and display past monthly invoices and receive "Encountered error displaying invoices. We can't open the file, something went wrong". Seriously considering canceling subscription, as I'm unable to get any help online...sigh :((

I would like to dispute a charge to my card regarding an Adobe Acrobat Pro charge, however, Adobe won't respond to my emails and there is no help number to call. Somehow I mistakenly registered for a free trial for Adobe Acrobat Pro even though my company gives this to us on a corporate account (listed as “J H Foster”). Then, when I tried to my orders and invoices tab to cancel the free trial, the subscription was NO where to be found. Then on 11/4, I was billed $19.99 from my card.  I would like to dispute this charge and get some help from an associate that can help sort out this technical issue, but no one is available to help! 😕😕

Hello,How do I contact any adob customer support, where I can talk / mail with a real person? It seems, that there is no way to find any contact on adobe page.I would like to cancel my subscription. I used the product only few times and it was last year, also I can see that the price raised from 15 to 20 euro, I do not wish to continue this subscribtion, which I have not been using for a while. Please help me.Kind regards, 

I need to cancel my accounts as soon as possible before my tiral expires, but the system will not let me. The cancellation area says "You’ll be able to manage this plan shortly." Please help! I dont want to be charged for these services! 

Hi,I recently realized that I accidentally created a second or personal Adobe account and was charged for a subscription under it. I hadn’t noticed it earlier because I’ve been actively using my main account, and I wasn’t aware that a second one had been set up.The second account hasn’t been used for over a month, and I’d really appreciate your help in canceling it. If possible, I would also like to request a refund for the recent charge.Please let me know what are the things I need so I can get a refund.Thank you all so much for your help! 

Alguién sabe si hay disponible facturación anual de los planes contratados, que uno accede, en la adobe suite.

Use la suscripción de prueba y al termino del dia la intente cancelar pero la pagina no me dejo.Lo intente realizar al dia siguiente y lo mismo pero cuando revisaba mis planes no tenia ninguno disponible.Asumi que ya todo estaba resuelto pero al revisar mi tarjeta igual me cobraron 16 mi pesos. Creo que esto no corresponde por lo que les solicito el reembolso. Gracias  Cristina 

We couldn't process your payment. Please check your payment details. If the issue persists, try another payment method or contact your bank.I'm having this problem, used multiple card friend card no use. Help me out!

  Boa noite. Foi cobrada dia 12 a assinatura do Lightroom. Não recebi notificação antes. Cancelei dia 15 e gostaria de saber como faço para receber o reembolso. Assim que cobraram eu já cancelei.

I mistakenly paid for a  student plan becuase of the crazy markdown price monthly 19.99 im not a  student and worried what will happen to my bank.... how do i cancel the plan... i tired phone support but it hung up for some reason while on hold..

I mistakenly subscribed to Acrobat Pro by accident and canceled it. I was charged 385 NIS even though I never used the service. Please cancel this fee.   Yael Msika [Personal info removed by Adobe Moderator: Email. Don't post any personal info on the public forums]

Hey Team!    I have cancelled my plan but i need to change billing name and address on existing 2 bills. please help.    Current bill name - Utkarsh  Change required - Global Cars Trading FZ-LLC-Dubai   Contact info - EMAIL REMOVED TO DETER SCAMMERS Thanks!