Account, Payment, & Plan

How do I contact customer support?

as shown. never encountered such undecent condition with any apps in my life.

Вернуть средства за подписку так как не вижу смысла в использовании списалось только сегодня можно ли это сделать?

He tratado de realizar el pago para un plan de adobe photoshop ya han sido mas de 5 tarjetas de 2 bancos diferentes y no funciona, el pago lo trato de realizar desde Ecuador. Ya hable con soporte tecnico y no me dna solucion dicen que la tarjeta fue rechazada que hable con el banco, no es problema del banco. No importa que tarjeta meta de que banco siempre sale Una transacción puede fallar por diversas razones. Vuelve a verificar y asegúrate de haber introducido tu información de pago correctamente. Si este problema persiste, es posible que debas utilizar un método de pago diferente o ponerte en contacto con tu banco.

Hello, I have problem with payment for subscribtion. I used 4 different debit cards, from 3 different Bank's Adobe Page says, that i can use debit card(on screen). When I enter everything it shows that is okay, after pressing "accept and subscribe" it's marking postal code and card numer red and says "The transaction may fail for various reasons. Carefully check whether the payment details have been entered correctly. If the issue persists, it may be necessary to use an alternative payment method or contact your bank.". I know people from my country that uses debit card for this purpose.  I chated on adobe chat support with few different employees, and we tried using direct link for commiting payment details, but it says error. I also tried using paypal. Adobe charges me, then when i back to Adobe Page it says "Paypal error" or "PayPal application does't work". After several minutes cash comes back to account... Using adobe chat is not efficient to me. Im tired of explainging to e

How do you get refund for using this highly subpar product? Shame on Adobe for even releasing these products when they obviously don't work for the consumers. They've lost my business for good. No way to speak to anyone. The only resource is reading other complaints about how ridiculously bad their products have become. That's a good way to advertise your success Adobe.

Hello,I have been receiving messages like, "Your subscription ends in 4 days."I have a teacher's annual plan with monthly payments, and my credit card has neither changed nor expired. I got my Adobe plan in 2018.An Adobe agent told me to contact Digital River for support, but there is no way to reach them.Now, there seem to be two ways to fix this, without Digital River:Should I cancel my plan now and get a new one directly through Adobe?Or should I wait for my plan to end and then subscribe to a new one on that day?Which option would be more cost-effective? I also wouldn't want to lose my Adobe ID.Thanks in advance for your help!

I recieved the following email: Hi Paul I could see your account is eligible for an Acrobat bundle saving pack. As you know that the regular price of an Acrobat Pro license is USD 23.99 monthly. I am excited to offer you the below promos: Acrobat pro pack Standard price Promo Price/seat/license Annual Savings 25 seats $23.99 $19.80 $1276 50 seats $23.99 $17 $4194   You might have individual users in your org, and this might be a wonderful time for consolidating them under the single umbrella account. This will not only give you saving on Acrobat licenses for the term, but also if you have any departments/new employees down the line that you wish to add Acrobat Licenses to you will have the room for them. This promo is not available on the website as its for few customers who have more usage of Acrobat Licenses, let me know if you wish to avail any of these Acrobat Pack for your team. Looking forward to your response. Regards, Thanks & Regards,

This is happening to me rn. I used the Illustrator free trial too, and now a month later they are asking me to pay for a montly subscription, good thing is that I had put a digital card and they didn´t take my money... but still... they are asking me to update my payments methods and pay for a thing that I had already cancelled. [cursing removed].  

I want to end my abdobe illustrator plan, i have two, both expire in 3 days and i want to end them. but they are asking me more than 300$ for ending my plan, what does that mean? i need an answer rn. thanks

I want to purchase the Adobe Firefly Standard and Adobe Creative Cloud Student plan. After entering my card details in the payment section, I click on the "Accept" button, but the payment is not processed. It shows a warning that the payment has not been completed and asks me to contact my bank or try another card. I’ve tried three different cards, but none of them are working. The website address starts with https://commerce.adobe.com/store/payment. Can you help me?  Note: My cards are enabled for international online shopping,no restrictions, and they have sufficient funds available.The actions I took: I corrected the billing address, I tried different credit cards and bank cards, I tried with different accounts, I tried with different browsers and devices, I tried by resetting my browser data, I contacted Adobe support, I contacted the customer representatives of the banks many times.Error:The transaction may fail for a variety of reasons. Double-check your payment informa

Descargue la aplicación para descargar un documento. Por error olvidé cancelar la suscripción y me cobraron la de un año,  no necesito mi reembolso ni siquiera voy a usarlo 

I purchased a membership on my personal Adobe profile, but when I try to download apps, it switches to my public profile with the same email and says that I haven't purchased a membership, even though I have a payment receipt.  

2월 26일 자동 출금 되어 구독 취속 했는데 다음날 26일 또 다시 결제? 이중 요금 부과? 이제 사용 안한다고요 제 돈 돌려줘요! 결제 시스템만 좋은 프로그램?

I recently got a new laptop and tried to subscribe to the Lightroom 1 TB plan, all credentials were correct, yet it didn't register as such (it was invalid). Checked the bank and they said nothing was wrong from their and my card's end. I'd like to receive assistance please.    Thank you   [moved from bugs to discussions according to the community rules - Mod.]

My acco

Hola comunidad!Espero me puedan apoyar.Actualmente mi suscripción anual terminó, de hecho la tarjeta que está dada de alta no tiene dinero.He intentado hacer la cancelación del plan anual y no me permite. Solo me da la opción de actualizar el método de pago. Ya me llegó un mail indicando que mi plan ha sido suspendido, pero también llego un mail con una factura. Yo ya no renovaré mi plan debido a que la empresa para la que trabajo me lo otorgará, ¿que puedo hacer? ¿Podrían guiarme?El asistente virtual me da un enlace que jamás carga la información del plan.  

This has been my pain for years. The joke part is that even Adobe share a post saying that invoice is not the same as receipt!! They are a design/tech company but, decided to not let us print receipt easy. Someething is wrong here.See the post: https://www.adobe.com/acrobat/business/hub/invoice-vs-receipt.html#:~:text=Invoices%20precede%20payment%2C%20serving%20as,serve%20as%20proof%20of%20completion.And we are in 2025, ... still no receipt...

Hello Adobe Team,I keep seeing the message "Payment Error" in my account. However, when I check the payment details in my Adobe account, everything is correctly entered and saved. Moreover, the invoices are being deducted from my account every month without any issues, just like before.So why am I receiving this notification that something is wrong with my payment?I would appreciate a prompt response.Thank you,UWE

Hi everyone,I've searched through previous discussions to see if anyone has resolved this issue, but I couldn't find a solution, so I'm asking again. When I open Substance Painter (with a fresh student license I just received), I get the following error message: You don't have permission to access "http://commerce-stg.adobe.com/store/segmentation?" on this server. I've already tried the following:Disabling VPN/ProxyUpdating Adobe Substance softwareLogging out and back into my Adobe accountClearing browser cache and cookiesAny help would be greatly appreciated! 

我沒有再使用，要取消訂單及月繳。   Title edited by Mod

Hi,I've cancelled my CC membership. After trying some other programs i regret my cancellation.Please can someone tell me how te reactivate my membership for CC lightroom.Actually how can I Undo my cancellation

Hello I have just subscribed for Adobe premium, paid for it but nothing happened,  it's showing that i have to subscribe, but i have just done it! What is hoing on?

I PAYED 238,68 TO ADOBE SYSTEMS SOFTWARE IRELAND LTD ON 7/9/24 BUT ON MY ADOBE ACCOUNT STILL I DONT HAVE ANY PLAN INCLUDED

Hi! I've been paying Adobe subscription for over 9 years and I just seem to missed last payment for some reaseon and I didn't get any email or debit failed in my card statement so I didn't realize until I tried to use an app and tried to get me to pay again. Is there anyway I can fix this? I updated the payment method but the amount due hasn't been debited from my card yet... And I really don't want to miss the offer I've been paying for years since this would mean I'd have to pay almost x20 the amount I was paying all these years.