Account, Payment, & Plan

Hello, I wonder what kind of policy you followed to increase the new prices 5 times more than before. Of course, there will be increases for the continuity of the company and we would like to support this. But your policy really victimizes users in countries like mine, whose economies are in a downturn. As a result, no one earns 5 times more than last year. And this policy seems a bit cruel to me, even though I like your products very much. Best,

Dear Adobe Support,I mistakenly forgot to cancel my one-week free trial and was automatically enrolled in a yearly subscription with monthly payments. I did not intend to subscribe and would like to request the cancellation of the plan.I have not used the service since the subscription began, and I’m currently not in a financial position to afford the monthly charges. While I am not requesting a refund, I would sincerely appreciate having the subscription canceled without any fees.Thank you for your understanding.Sincerely,Alexa

Hi, I cant cancel my free trial period. There are still 10 days left and every time I click on cancel plan, I am getting to the login page where they asked me for my email address, but which I can type in but not click on proceed, since the proceed button is constantly loading. Could someone please assist me?

Bom dia me mandaram um e-mail dizendo que era para entrar aqui e resolver combrança indevida de aplicativo não consigo resolver nada alguém pode me ajudar entrei aplicativo para teste me cobraram e não devolvem o valor cobrado disse que tinha período para teste cancelei mesma hora! Que palhaçada é essa..

Hola buenas tardes el día 28 de septiembre del 2024 realicé un cambio de plan de Creative Cloud "Todas las aplicaciones 100 GB" (anual) a "Creative Cloud Todas las aplicaciones 100 GB" (mensual). Al realizar el cambio me enviaron un mensaje diciendo que en 5 días hábiles se iba a reembolsar el valor de US$ 659,88 lo cual no ha sucedido y me tiene bastante preocupado porque es una cifra bastante alta que no veo por ningun lado como poder recuperarla. Adicional he revisado por algunos medios dentro de su página y el mensaje no es claro en cuanto a los días de reembolso, por un lado el mensaje inicial es de 5 días, luego el Bot de chat dice que es 10 días. Necesito que me ayuden con algún contacto sea este número de teléfono o correo electrónico para poder solucionar este problema. Muchas gracias por la atención.

Hola, en Julio descargue Adobe Ilustrator para una tarea de la universidad, luego cancele el plan y todo bien, el problema viene cuando en Agosto y ahora tambien hoy, nos cobraron 40 mil pesos chilenos, cuando me meti a revisar sale que tengo contratado Adobe Stock y Adobe creative cloud, los cuales yo NUNCA ocupe y sale que tengo plan anual, por lo que al momento de intentar cancelar mi suscripción quieren APARTE cobrarme aun mas, me parece ridiculo, intentamos llamar a numeros que salen en google, pero nos dice que no estamos autorizados para hacer esa llamada ¿Donde podria comunicarme? No puedo seguir perdiendo dinero en aplicaciones que nunca contrate y que no pienso ocupar. 

In my Adobe Photography Plan I see listed two Photoshop apps, V26.3 & V25.12.1.  I also see listed two Bridge apps, V.15.02 & V14.1.5.  Is there a reason for have two apps of each?  If not, how do I delete the extra apps?Thank you.Baker

Hallo Community,Ich habe eine Frage. Ich habe seit 2 Jahren das Studenten-Abo der Creative Cloud - Das erste Jahr für 16€, das letzte Jahr für 30€. Nun hat sich heute mein Abo verlängert und mir wurden 60€ in Rechnung gestellt. Müsste nicht mein Abo weiterhin als Student für 30€ laufen?Kann ich mein Abo im Notfall jetzt noch kündigen. Man hat ja glaube ich 14 Tage Zeit.Ich habe auch überhaupt keine Information von Adobe (mail) bekommen, dass sich der Betrag erhöht.Letztes Jahr habe ich vorab eine Mail bekommen, dass sich mein abo in Kürze verlängert.Kann mir jemand Info dazu geben? Adobe kann ich erst wieder morgen kontaktieren.Vielen dank schon einmal und viele Grüße

OLA, NAO CONSIGO LIGAR VIA TELEFONE. QUAL O CONTACTO??? URGENTE... 

Ich muss die Firmenadresse ändern, da eine Namensänderung stattgefunden hat. Wie kann ich das machen? Bin schon alle Möglichkeiten durchgegangen, habe jedoch kein Punkt "Rechnungsadresse ändern" gefunden.

After signing in to apikation, I can't get into my plan of my pre-paid installed programs. 

Money is being withdrawn from my account, and I can't use the services. The support page won't open. What email can I use to report this issue?

I HAVE TRIED MULTIPLE TIMES TO COMMUNICATE A SITUATION THAT REQUIRES A REFUND AND THE CHAT AGENTS SIMPLY WAIT FOR HOURS THEN CANCELL THE CHATHOW CAN I GET EFFECIENT AND EFFECTIVE ASSISTANCE? 

Hello, I just noticed that my computer was not recognized as already activated on Creative Cloud, even though I've been using the applications for several months. I think this is because my computer has issues with the BIOS battery, which caused identification data to be lost and is no longer recognized by Creative Cloud. What data does Creative Cloud use to identify a device (is the key tied to the disk, motherboard, or MAC address)? I now find myself with 2 devices activated on my Creative Cloud subscription, which correspond to the same physical computer. How can I resolve this issue?  Thank you in advance.

Hace unos momentos me llegó a mi teléfono un mensaje de que mi cuenta de adobe le habían cambiado el correo, necesito ayuda para poder recuperar mi cuenta de adobe principal donde tengo mi plan y lo quiero hacer lo más rápido posible ya que tengo 2 tarjetas de crédito anexadas y me da miedo que puedan sacar el número completo o pagar por un plan mayor y vender la cuenta con el correo nuevo, tengo el mensaje del correo nuevo que le cambiaron y mi correo antiguo junto con la clave!

I want to change my plan, but I made a mistake. Canceled the plan. I want to restore my plan

Hello friends, I am from a South American country, after a long time I decided to try to buy Photoshop and Illustrator to use the new features, I always found their plans expensive so I found an economic plan that I thought I could afford it however I do not know if it is the bad habit of companies not specify in the ad but as all this was new to me I saw the following offersat first glance what I understood is that this is the price per month thinking that I could cancel it at any time as I have done in other applications that I have paid, but as they do not specify in the announcement of the offer I bought and without realizing I was trapped in a 12 month contract, and I honestly did not find anything that I could not afford. Honestly I did not find anything new that is why I stopped using it, if I use it sporadically but I can not cancel the plan without paying a penalty, my question is this if I register a card on which I have no funds adobe will try to charge me and when I can not

Necesito cancelar mi cuenta para poder comprar la oferta de black friday pero no se visualiza la opción "Cancela cuenta" en "Administrar cuenta"Ayuda x por favor vengo intentando comunicarme con ustedes desde hace 3 diás y nadie da respuesta.

. Can I first foreword you an email of an Adobe account that has been charging my $20 a month? So your company can be aware of a scammer pretending to be Adobe product?

Ошибочно подключилась подписка на год, вместо пробной версии что делать, есле програма была удалена , как отменить подписку на год.Кнопки отменить план нет.

Hello,I forgot to cancel my membership last month and was charged but the chat bot already resolved this for me and got me a refund. But then I was again charged for 63$ the same day. I tried talking to the AI but it doesn't understand my question and won't let me connect to an agent because I don't have an active membership. I attached a picture of the refunds and charges 

I was just told emphatically by customer support that there's simply no possible way Adobe can send me an auto-receipt of my auto-payment. As a small business owner who uses Adobe's services for my business, this is unbelievable. Imagine if I had to remind myself to manually generate proof of payment from every expense I have at the end of each month or even just at the end of the year for tax purposes. I'd have to hire an assistant.  Is Adobe not in the business of TECHNOLOGY? Come on, it's 2020 guys. My small locally-owned trash pick-up service can manage to send me an auto-receipt after my auto-payment. Adobe, please figure this out for goodness sake.

I was notified by text that I would be billed over $400 dollars for a plan. I hit the link and went to my account. No subscriptions. Then I checked other emails: no account and ended up making new ones because it goes straight to password on 3/4 emails. I can't find any way to talk to a real person and chat is more than frustrating. HELP ME! 

Los de google me  indican que mi suscripcion está activa, los de adobe no, al final no puedo acceder a ala suscrpicion anual pagada, y encima no me realizan un reembolso.

Hej, För ett tag sedan skapade jag ett Adobe konto och kopplade mitt kreditkort till det för att få tillgång till provperioden. Det jag missade då var att jag angav fel mailadress (och inget telefonnr) och fick aldrig tillgång till det kontot. Nu blir jag debiterad på mitt kreditkort men jag kan inte avsluta betalningen eftersom jag inte kan logga in på det konto med Mail eller telefonnr. Hur gör jag för att avsluta betalningen?