Account, Payment, & Plan

I thought my plan would end automatically in Nov, but now I see it was pushed to January. Times are tough and I can't afford this anymore, does it end automatically, or must I remove my payment details in Jan just to make sure.  Please help!

Hello everyoneAdobe does everything it can to rip us off on generative creditsI have been a customer of Formule pour la Photo since May 17, 2019In September, I changed my payment plan from monthly to prepaid.Adobe downgraded my generative credit from 250 to 100.It's incomprehensible, and the various supports tell me there's nothing they can do.Adobe's sales policy is truly deplorable.Is someone have an idea to resolve ma problem

Adobe customer service is shocking!! I have been trying since the 20/11 to get the remaining £170 refunded to me after I ended up with four accounts. I have been told 4 times the refund has been initiated but no refund. I doubt very much I will ever get the refund, I am absolutely shocked that this has happened. I have been subscribing for a number of years but I doubt very much I will subscribe again. 

Es gibt an anderer Stelle im Forum bereits einen Thread darüber, dass man die Rechnungsadresse nicht ändern kann. Es wurde dann auf den Dialog Zahlungsweise ändern verwiesen. Im Gegensatz zu dem hier gezeigten Dialog ist aber im tatsächlichen Dialog keine Möglichkeit gegeben, die Straße zu ändern. Oder gibt es da einen Trick? Für das Finanzamt ist das ganz schlecht, wenn die Adresse nicht stimmt. Und die zur Verfügung stehenden Themen für einen Beitrag sind ja extrem hilfreich für das Auffinden dieses Artikels. Leider musste ich auf Collaboration klicken, um den Beitrag absenden zu können. 

Hi! I registered for the Adobe program on November 02, but cancelled the same day because the package was not what I expected. I received a confirmation email when I cancelled the program.I was shocked to find that a monthly fee had been deducted from my account after the 7 day free periodI have confirmed AGAIN  the cancellation and am now being asked to pay 151.30€. Again, I had already cancelled Adobe on 02 November and received a confirmation email.What should I do?

Hi,I renewed my education license and Adobe verified it and it says "verified" so everything is fine.But I'm billed the normal fees,, not the educational one like it was before.And of course no way to talk to somebody at Adobe. Thx

Dear Support Team,I hope this message finds you well.I live in France, and my Adobe account profile is set to English. However, I have noticed that my profile appears in Russian, and Photoshop was downloaded and installed in Russian as well.Could you please explain why this is happening and guide me on how to change the settings to ensure that both my account profile and applications are in English?Thank you for your assistance. I look forward to your reply.Best regards,Alexandra

ben adobe üyeliğim yıllık süresi bitmiş ama haberim yoktu bu yüzden 102 tl olan aylık ücretimi 837 tl çekilmiş benim iznim dahilinde bile olmadan herhangi bir bilgilendirmede yapılmadı bu konuyu kiminle danışabilirim 

On November 22, I was provided with a code with certain conditions (redeem before December 30, 2024), which were not the same as those provided to me in the chat when I agreed to receive this replacement code. I was told that I could activate it for one year, meaning without any issues, when my subscription ends in June 2025. Until then, it is unnecessary to have two codes running in parallel with the same conditions. In the chat, I haven't been able to reach the right people to solve the issue, an Adobe problem, which for me will result in having to pay an additional 5 months for a code due to an error from Adobe

I would like to cancel my Adobe subscription, but since my plan has been suspended, I am unable to do so through my account dashboard.Could you please let me know if there’s any action I need to take, or if I should simply leave it as is? I would prefer not to have an inactive plan suspended for an extended period. 

I canceled my plan and right now, my account says "Service will expire on Dec 10, 2024 Annual plan, paid monthly" but my credit card is still showing. I don't see an option to edit or remove credit card anywhere. Don't they have live chat or email support where I can ask for help? I can't find the right place on the page to reach customer service directly. Thanks in advance!

  Hello Community, We have an important update regarding the sign-in process for Adobe apps. As part of Adobe's ongoing efforts to enhance security and following Microsoft's deprecation of Internet Explorer 11, Adobe is phasing out support for IE 11 in all its applications.   What does this mean for you? If you're using an outdated version of Windows or an older version of Adobe desktop apps, you might notice a QR code on the sign-in screen instead of the usual Adobe sign-in interface. This change is designed to ensure a smooth transition away from Internet Explorer 11 with minimal disruption to your workflow.   Although QR code authentication is a temporary fix, we highly recommend updating your operating system and Adobe apps to the latest versions to ensure you receive the latest security patches and enhancements.   To find out which Adobe applications display the QR code during authentication and how you can sign in, click below.   Adobe apps request f

Hello, I cannot cancel the free trial. I would like to cancel it.Please help me!Thank you!Evi

I got this email this morning, but my CC expires in June 2025. What does this mean or is this a scam? It comes from message@adobe.com so I assume it legitimate.

I have made the subscription payment and my money has already been deducted. However, I cannot access Adobe Illustrator; it prompts me to subscribe again and shows a 'Billing Issue' message. Please assist me as soon as possible. I have also tried retrying the payment, but it still fails.  

Hello everyone!I need urgent help. Last friday i bought cloud with all apps included with my dads debit card....but it says i am still in my old high school which i am not anymore and that they have to approve programs but i dont undertsand why? When i open my cloud it just says buy on Indesign etc. Evenm though i already bought it. Does my old school have to approve it or will i just throw my money away any help will be appriacated.

I created an Adobe account with my university email assuming that in order to get the student discount, I needed to use my university email. Unfortunately for me, my school does have Adobe Enterprise, but it is not available for students, just faculty members. I have been trying to cancel my subscription, as I was charged and cannot access any of the Adobe Apps, but do not have the ability to even view my plan as my account was created as an Enterprise Account.I reached out the the IT at my university as I read online that some students had to go directly through their university's Adobe Representative, but was met with no help as they told me it was out of their hands.I cannot even use the Virtual Assistant to cancel my plan and I am now just stuck, worried I won't be able to get a refund for a subscription I cannot even use.

I have been paying for a monthly subscription for Acrobat PRO for years but this subscription is not appearing in my User account. I now have a new laptop and am trying to download my Acrobat PRO subscription but it is not under my account. I can't find the answer to this anywhere and cannot even find an Adobe billing contact to speak with directly. My Acrobat PRO account number does not appear in my monthly payment details, just a "transaction ID" and "invoice ID". Anyone have any ideas?

Sorry if this is the wrong place to post this, I haven't used the community forums before. I recently received a bank statement saying that i was charged for an adobe subscription, however i have no active subscriptions on either of my accounts (I have two with different emails). The statement didn't specify the email or account, and I've tried using the chat function but to no avail. I also can't find any customer support email or phone number.  Has anyone else had this issue? Does anyone have a potential soultion?Thanks

How do I make an official complaint to Adobe by email? I've been paying for an app after I cancelled the trial. 

I'm trying to checkout and purchase the business bundle but teh e-commerce page wont load. I've tried to do it through my home and ive restarted my devices. But it still wont load. 

My membership was renewed without my knowledge. I do not want to use it and I canceled it on the first day. I want my money back. Please help. I will not use this product but 1 year's money was taken from my account without my permission.  cancelation number AB04988700778CTR

I just recently signed up for the 7 day free trial but then a few hours in it literally broke adobe animate... I cant open up the app at all without it freezing up and staying on a blank screen FOREVER. I can't open up any of my files I was working on today. I just recently activated it today, but I cant for the life of me figure out how to cancel it. I don't want to be charged for an app that DOESN'T EVEN work after my trial ends. HELP LOL

Hello! I have an issue with a newly created account.I just bought a monthly subscription, received a confirmation email, and clicked the "Verify account" button. However, when I enter the password, it says it's wrong.So the problem is: I can't change my password (because my account is not verified), nor can I verify my account because it says my initial password is wrong. I'm posting here from another account because I cannot log in to my unverified original account, and I can't get agent support for the same reason. What shall I do? Can Adobe help reset the password of a non-verified account (I do have access to my email), or will they cancel the account?