Account, Payment, & Plan

Hi!a few months ago i have cancelled my plan. now i would like to re-activate it, but everytime i navigate to a page where i can actually pay for illustrator, it is giving me the below error message.i have also tried uninstalling the software from my PC but that didn't help either.Can someone please let me know how to re-activate my subscription?Thanks    

I cannot cancel my free trial of Acrobat because the cancellation page keeps crashing. The chat agent posted an automatic statement to my support request and closed the chat. I need to cancel before I am automatically charged.

I am a Graphic Design student and my education took longer than i planned. In the meantime my Creative Cloud Student Plan ended so I want to update my Education Information from Account Settings, but it is not working somehow. When I tried to edit it appears a page that says "The Page is Nor Working". Do anybody knows why is this happening? I hope someone can help me about it.

I'm locked out of my account because the verification code is going to my old number. I tried chat but the bot won't let me talk to a human unless I'm logged in which I obviously can't do. Does anyone have an email address I can get help from? This is driving me nuts.

Hace dos meses compre el plan del after effects y dos dias despues mejore mi plan al que tiene todas las aplicaciones, hoy por casualidad me doy cuenta que me siguen cobrando el de after effects y encima el de todas las aplicaciones. Intento cancelar el de after effects pero me dice que si lo cancelo tengo una penalizacion de 130€ ¿Que debo hacer?El soporte solo da error y no ayuda...

Hello,  I have purchased Adobe Creative Cloud All Apps for my charity through Charity Digital but when I click on the link provided by Charity Digital to pay for and activate my membership, the discount appears for a few seconds and then it reverses to the full price. Any idea where the problem is?    <techsoup link removed>

Hello,  I would like to inquire if it is possible to change the billing method from credit card to monthly invoicing. Kindly let me know the process or any further details required to proceed. Thank you! 

HelloI have CS5.5 in a box with a serial number. Has been running just fine. But now I have a new computer and I cannot activate it because it says I already have two devices activated. I thought that I had deactivated it from my (very) old machine.  When I use an old email I can login and see it is listed on the front page of my account under 'Your products' but when I go to Plans and payment > Activated devices - none are listed.  This means I cannot deactivate anything, so I cannot activate my new device?Adobe's support bot keeps running me around in circles and saying I do not have any software.  Any suggestions for how to get it to work properly in my account? Or how to contact real Adobe support humans?

How best to contact Adobe on a recurring charge that is not associated with any of my subscription plans? Attempted to contact first level chat support, and the agent couldn't find why my bank card is being billed monthlyl with a $21.39 charge. The agent went through all current and former email accounts and couldn't find an active subscription, so need help back tracing bank charges. Which US Adobe section should one speak with?

My existing plan expires december 2026If i buy a years subscription today for £62.99  will it run from nov 2024 to november 2025 or will it extend my subscription to december 2027thanksdave

I tried to subscribe just to Adobe Acrobat Pro, but couldn't find a way to subscribe without the Creative Cloud trial. I was in a hurry and didn't have time to fiddle with it at the time. Later, I though I sucessfully cancelled the trial and didn't find out until almost a 8 months later and being charged for 7 months or $419.93. I contacted them and they offered to refund 2 months. That is not acceptable for a service I didn't want, tried to cancel and never used and didn't even know I had access to. I am still attempting to resolve it and keep getting the run around.  Any suggestions?

Hi there.I created a free trial account 4 days ago (16 November) and I cancelled it today (20 November). In the cancellation email I can see that my account will revert to a basic, FREE level of membership which means to me that I won't be charged for anything. However, after I did some research (because I find it difficult to cancel the free trial with all these errors that came up) I was surprised to see how many people are complaining about the fact that you guys have charged their cards after the cancellation.I'm writing this 3 days in advance before my "free trial" ends, witch I have the confirmation that I cancelled it anyway and I'm asking you to inform me if I will be charged for something or any reason that my basic, FREE level of membership will lead me to further payments to Adobe.Thank you.  

Hi i have been tring to do the payment for 3 days now. The same error is popping up each time. Transaction failed. A transaction can fail for a variety of reasons etc etc.i have tried 5 diffrent cards and the same error repeats each time. BTW i used VISA card with international transaction for the payment.Kindly guide me .I am from India

 

I am so disappointed. I have had a subscription that i have been unable to cancel as it doesn't appear on my account and i have been getting charged for it for over a year now. Now, i contact adobe support through the live agent chat and every time i provide all the details that r required the agent leaves the chat. It is starting to feel like I am being scammed by Adobe and i am sick of it. Can someone please help me and not ghost me when i provide the details needed

Я не пользуюсь вашими услугами, хватит уже отправлять без конца на мою банковсую карту счет оплаты, спасибо. а то я даже отменить не могу

Hello! I started a free trial on Adobe in early October. It's only today that I've realised I forgot to cancel my subscription. I've just cancelled it today on Google Play.I didn't have any money on my card at that time, and I don't have any money now. I wonder if they will take the amount due when I will have cash on my card? I tried talking with customer support and it says: "To continue with agent assistance, please sign in with an active plan. I found no record of an active plan linked to (my @8395988)".  Thank you for your help!

i have tried numerous times to cancel my plan and all I get is "unable to load data" error. When I contact support they say: " we’re facing a technical outage". When I google the error many people have received the same in past and present when trying to cancel. Help please. 

I've tried the chat, they tell me "technical issues on their try again later", I try through manage plans, it gives me some BS error, I've disabled script blockers, tried different browsers, logged in/out. And before anyone says they don't charge for free trials, they in fact do on day 8. All this seems incredible suspect that every avenue to cancel, you can't...

Adobe списывает средства с моей карты, хотя я ею не пользуюсь, я хочу отменить подписку и списать средства с моей карты!

     I subscribed to Acrobat Pro a couple of weeks ago. I have no further use for Pro and I tried to cancel -- just spent 45 minutes trying EVERYTHING. I went over and over the requirements to cancel and nothing does it. For example, I tried the requirements for canceling that I got from Adobe and from other online sources and most of them tell me to go to my account, click on Manage Plans and then I should find a cancellation option. NO, I don't. That page does not have a cancellation option. I also went at it from some other perspectives but nothing worked.    I certainly would appreciate any help you can give. But please don't give me any of the normal or prescribed options for cancelling because I've tried all these.  Thanks so much.  Don  

I am writing with frustration and disappointment regarding the continuous automatic payments of $28.99 being withdrawn from my PayPal account, despite having no active paid plans or subscriptions with Adobe.I canceled my subscription on October 2nd and made multiple attempts to ensure the cancellation was successful. However, payments have continued to be taken from my account without my consent. This is unacceptable and has caused unnecessary financial strain.I demand a full refund for all payments made after my cancellation date. Additionally, I request a clear explanation as to why these charges were processed when I had no active subscription.I trust that Adobe values its customers and will promptly address this matter by refunding the unauthorized charges and ensuring no further payments are deducted.Please prioritise this issue and respond within 48 hours. I expect to see my refund initiated immediately. Sincerely,Zoe

I lost my card and it was used to buy a subscription from adobe, is there any way I can cancel it without paying?please help me , i dont want to pay 50$

Hi, I am after any assistance in trying to get adobe to retify their mistake where they credited a refund to my old cancelled credit card. This card was no longer attached to my account a new one had been added and billed, I had made it clear at the start that this card did not exist and was assured that it wasn't a problem and that the new one would be credited. This has been going on for 2 months and adobe keeps telling me its my problem and to contact the bank, however I do not have any account or dealings with this bank since last August 2020 when the card was cancelled, he refund was issued this May 2021. Has any one else had this happen and was it retified at all, thanks Sandra

Hello Adobe, I was wondering if it was possible to to get refund for my subscription i have just been charged for both.Let me know if thats possible. Kind Regards,Ethan