Account, Payment, & Plan

I was wondering if plans have the option to add more devices? Like if we want to allow more than three devices to use the account at a time can you upgrade and pay more to allow for more than three people to use it at a time?

I forgot to cancel my free trial and my account was charged. How do I get a refund? I desperately need this money. 

Quria saber como solicitar reembolso ou devolução de um produto.Cancelei e queria devolução do dinheiro.

Hi,Could anyone please advise on the complaints process or contact for Adobe UK. I have been on chat with support with adobe since 6:30am and they have refused to give me any escalation process or contact regardless of several direct requests by myself! Adobe has taken almost £600 from my account without prior notice. When requested, they sent me an email which they state was sent to me at the start of March, however the amount also differs from that which was taken out of my account. I have also requested a copy of the chat history, but the represetative has failed to provide me with this. I'm based in the UK and am having to hold with the US call centre. But would prefer to speak to a UK representative. 

Lorsque j'essaie de m'abonner à Premiere pro, le message "Cet achat n'est pas pris en charge" s'affiche ainsi que "vous avez premiere pro plan".Je ne peux donc pas l'acheter... avez-vous déjà eu ce message ? Merci,Emilie

Wenn ich versuche die 7 Tage free trial zu starten erhalte ich immer eine Fehlermeldung bei der Auswahl der Zahlungsmethode. Wenn ich versuche mit PayPal zu zahlen kommt folgende Meldung:"Der PayPal-Service ist nicht verfügbar. Wähle eine andere Zahlungsweise." Bei anderen Zahlungsmethoden erhalte ich allerdings ebenfalls Fehlermeldungen.

Happening for several days now it wont allow me to change my plan.

I have been using Premiere Pro for a while now, and I've never heard of this "cancellation fee". I use this program for personal use when I create videos to share on youtube, and I certaintly do not have the budget to be fishing out $115 plus dollars for a cancellation. It's ironic that this is happening though. I currently can't afford to keep the program, and now they're asking for me to pay up in order to cancel. This practice has to be illegal. The point of a cancellation is so you can stop spending your hard earned money on something that you aren't using.

Od 10 miesięcy nie korzystam z adobe cloud. Aby nie zapłacić kary, postanowiłem kontynuować swoją roczną umowę. W dniu zakończenia umowy nie mogłem zmienić planu, ponieważ wyświetlił się komunikat, że jest to niemożliwe, ponieważ nie mam opłaconego konta (wcześniej groziło to ów karą). Zmuszony opłaciłem go ponownie, po czym wchodząc w zakłądkę "zakończ plan" ponownie wyświetla się mi komunikat o nowej jeszcze większej karze! Proszę o pomoc

HELLO I DELETED THE APP AND REINSTALLED IT I COULDNT LOG IN TO MY MEMBERSHIP I BOUGTH THE APP BY MISTAKE AND I PAID FEE CAN YOU HELP

Hi!! I made a payment yesterday, 04 November 2024, using my debit card. Does it take ruffles around the same time for it to reflect?

HiI just wanted to check out the adobe free trial version and i forgot to cancel my trial so it ended up asking for money because i was using my empty card and it has been 2 months asking me for money and i just relized that so i went to cancel my plan so it doesn't take anymore money but i can't, it says you i gotta pay first to be able to cancel it. I tried to contact customer services for almost 2  days but everytime they say "We would request you to please contact us back after 3- 4 hours. We apologize for the inconvenience." and leave the chat. It is gonna take another fee 2 days later so i would appreciate if anyone helped me.

Hi, I was reading through community posts but could not find anything about how to get a refund from Adobe Cloud. Could you please help me with what steps I should take in order to have my money refunded back to me? Your help would be much appreciated.Thank you in advance and I look forward to your feedback. 

Adobe pro testperiod automatic renewal. I got a test period "for free", but forgot to cancel the plan. Suddenly I'm on a YEARLY plan, which I don't remember was written in the first offer (but probably was with very small letters 😞 I feel cheated, having to pay 50% for the rest of the year - not getting anything in return.

Hello, I use adobe premiere rush edit video monthly package 33,99try. But today from my bank account at 15:19 taken 956,40try from adobe. I contacted iPhone support and they said how this can be possible because adobe didn’t even sent apple payment recipt. And told me to contact you immediately. If we can’t solve together they will open case for fraud. I am attaching my bank document and want my money back. I believe adobe is one of the most trustworthy company I couldn’t believe what happened

Please help me, I have a paid for subscription.

My email address is linked to 2 Adobe accounts (idk how this is possible but it's the case). One of them has a license but the other don't, it's a problem. I tried to chat with the Adobe bot but at this point I just want to talk with an humain, how can I contact the Adobe support service ? Thanks

My liscence has been suspended due to Adobe not recieving a payment, but they advised me to update my payment information so my liscence can be reactivated once the paynment goes through. But I can't even enter my Visa card information without an error sign claiming that "Visa is not supported in your region" that doesn't allow me to go through with their suggestion.I find this silly since I use this card in my region (Sweden) on a daily basis. On my account page I can still find my photoshop plan, so it's not cancelled or anything. Am I missing something?

hice la prueba de 30 dias y pasada la fecha cancelé la prueba pero aun no recibo el reembolso, lo hice dentro del plazo de 14 dias

I’m trying to cancel my subscription but it keeps saying “you’ll be able to mange this plan shortly”Like I just want to cancel my subscription.

adobe creative cloud üyeliğimi geçen ay başlattım. fakat benim banka hesabımdan aynı gün içerisinde 2 kere para çekildi bu ücreti nasıl geri alabilirim?

I have renewed my Creative Cloud plan which includes all the apps on 3 June 2024. On 27th October, I recieved a mail from Adobe stating thet my subscription was cancelled whereas I have requested no such cancellation. I would like to talk to a customer service representative to further gain clarity on the situation since I have already paid the annual fee amount and I wish to reactivate the plan without having to pay any additional amount. I have attached a screenshot of the mail I have recieved. 

Hello , I don't understand why 3 time was payment in one day 11,99$ , 4,79 $ , 11,03 $ for Adobe  ! But normally I must pay just 11,03 in one month ! For what was another???

Hey, Today my Monthly Student plan changed to normal plan and I get charged a price I cannot pay. I cancelled my subscription but I cant see anywhere how can I get a refund, can you help me?

Hello! I am considering switching to the student plan to have access to all the Adobe apps. I already have a subscription with Adobe to access Audition. So my question is this: if I switch to the student plan/subscription, will the student subscription automatically replace my Audition subscription (since the student plan includes Audition)? I don't want to be paying for an Audition subscription and a student subscription that includes Audition. In other words, don't want to pay double for a single item. Makes no sense. Can someone please help?