Account, Payment, & Plan

Bom dia!É possível fazer o pagamento da renovação do plano para empresas por boleto?Nossa instituição não trabalha nem com cartão de crédito nem com Paypal.Obrigado

Hello everyone,sorry to bother with that, but I am currently stuck...I wanted to unsubscribe and just discovered I had to pay for it. It seems that my student offer, which has been automatically renewed, commits me for a certain period. I am looking for the contract, and can't find it. Would you know where I can have access to it ?I would like to speak, or chat woth an agent but can't have access to any contact. And the "contact" button looks disabled. I live in France : would anyone know how to contact Adobe ? Thanks in advance for any help 🙂

I am signing into a new macbook with my student adobe account and it automatically has recognized it as a personal account and not a business/school account. I cannot access any apps. How do I change it back to a student account? I already tried logging out but it doesnt give me any option to change it to a business/school account

In my Adobe Account interface when I pressed the Retry This Payment method button or try to Edit the postcode section of the details is outlined red and the Save and Pay button was greyed out. The problem was resolved by contacting Support through the Chat section of the page. An agent helped me to resolved the issue.  

Merhaba, Ben geçen ay Adobe aldım deneme sürümü olarak. Hiç kullanmadım. Birkaç gün sonra iptal ettim ama iptal olmamış. Şimdi deneme sürümü bitti ve ücret istiyor. Şuan hem hesabımı kapatamıyorum hem de ücret ödemek zorunda kaldım. Ücret ödemeden hesabımı kapatmak istiyorum nasıl yapabilirim? Müşteri hizmetlerine de bağlanamıyorum. 

NO HUMANS AVAILABLE!! ONLY A MONTHLY BILL...FOR SOMETHING I NEVER USED.

MY SUBSCRIPTION ENDS ON 28 TH SEPTEMBER BUT ADOBE IS STILL ASKING ME TO BUY A PLAN WHEN I ALREADY HAVE A PLAN ,WHAT IS THIS NONSENSE ,WHEN I TRY TO PURCHASE IT THIS WHAT IT SHOWS ,PLEASE SOMEONE HELP ME OUT    [Profanity removed by moderator.]

I don't want to buy my plan whose trial version has ended. I also did not use it during the trial period. I can't cancel the plan. I don't want to update my card information. I want to cancel this plan directly and do not want adobe to try to withdraw money from my credit card anymore. What had I better do? When I press the Manage plan button, it asks me to update my card information. I can't cancel my plan.

Out of blue I got a message from my Bank that Adobe Ireland has charged me Rs 2394. I dont have any active plans or have subscribed to any software. I did take a free trail of acrobat but had ended it much before. My Adibe Id is  REMOVED and customer number is REMOVED Kindly help.    THIS IS A PUBLIC FORUM, DO NOT POST PRIVATE INFORMATION... Moderator  

I would like to update my CC plan to include LR CC and 1TB of storage.  I am on the annual full CC plan.  I quickly reached my 100GB limit.  When I click to change plans I continually get the message: ...Well OK then.  I tried this just before writing this post.  While writing this post I went back to copy & paste the error message and I no longer see the link to switch plans.  So now I have no idea what is going on. Any ideas?

Hola!Hace poco hice la renovación de mi descuento de estudiante porque se me había olvidado verificarlo, y lo hice en el último día que dan. Se verificó mi estatus de estudiante pero mi cuenta cambió a un plan normal (ahora estoy pagando el plan sin descuento de estudiante), entonces estuve buscando soporte de Adobe pero el asistente virtual no me da ninguna indicación de como puedo volver a aplicar mi descuento de estudiante.

Hallo zusammen, ich habe vergangene Woche meine Installation auf einen neuen Rechner umkopiert. An der installierten Software hat sich dadurch nichts geändert, aber natürlich an der darunter liegenden Hardware, was der von mir verwendete Lightroom 6 (Kaufversion - Kein Abo) wohl gemerkt hat und nun die Meldung beim Start bringt, daß die Seriennummer bereits von der maximal zulässigen Anzahl an Computern verwendet wird. Die Abmeldung des Zugangs in Lightroom auf dem alten Rechner brachte hierfür keine Besserung und auch im Online-Profil auf der Adobe-Seite findet sich keine Möglichkeit, eine alte Installation zu verwerfen und die Seriennummer damit für ein neues Gerät wieder freizugeben. Welche Möglichkeiten gibt es nun, eine rechtmäßig erworbene Lizenz weiterhin zu nutzen bzw. nicht mehr genutzte Geräte aus der Vergangenheit zu entfernen? Am neuen Abo-Modell besteht kein Interesse. CiaoChris 

I used the trail student version in May. I forgot to stop it, now it's impossible I was too late. Now you are billing me monthly but I can't use the paid version. What's going on? You haven't any contact number or helpdesk, only a chat AI??? 

Hello, I made a new plan and made the payment on 28, Aug, 2024, but the payment is waiting from me again. I think there is an error related to this issue. Can you help me?thanks ...

Hello,  i have an unclear payment about 31,83 EUR on my bankaccount from worldpay with the invoice number IEE2024008221706. The payment is twice in my bankaccount, both times with the same invoice number. Once the amount was debited via PayPal and once via Worldpay. Is there an error here? I don't have an invoice for the booking via Worldpay - or rather, it is the same invoice number as the payment that was made via PayPal. Does anyone know the problem?Thanks in advance for your help!

Be warned, do not use Adobe products. They wiill autrenew you for yearly plans. I've had a subscripltion for 4 yeatrs and when I cancel my subscription I have to pay 50% of  10 months subscription. This is a cam company be warned!

Hello team,I created a new account on Adobe Express and opted for 2 weeks free trial by selecting the Rupees 480/ month plan after the trial ends. But as soon as I set up the autopay, Rupees 480 immediately got deducted... Kindly refund the money back as I want to try your services first and then opt for monthly/ yearly plan. Thanks& Regards,Raj Soniminde ( India)

Here are what I've tried:1. Log in again.2. Refreshing the page.3. Contact online assistance but no real person is there to help.  Please help me. Thanks!

Hallo, ich habe ein Problem mit dem Reaktivieren meines Abos.Ich hatte das Abonnement vor ca. 2 Monaten gekündigt und würde es jetzt gerne reaktivieren. Aber jedes Mal, wenn ich das versuche, wird mir eine Meldung angezeigt, dass der Kauf nicht unterstützt wird, da ich das Abo angeblich schon gekauft habe. Was aber nicht der Fall ist... Mir wird ja auch überall angezeigt, dass mein Abonnement ausgesetzt ist und ich kann auf die Programme nicht zugreifen.Woran liegt das und was kann ich da machen? Vielen Dank für die Hilfe im Voraus 🙂 

SEND MY REFUND CHECK OF 130.67, IT'S BEEN OVER A MONTH.

Got the 'Serial number is no longer valid' warning out of the blue, relating to a very old install of CS6 (upgraded from CS5.) Ordered from Adobe about 12 years ago. I still have the boxes and a delivery note.The main problem now, though, is that my Adobe account seems to be inactive so I can't get help from the Chatbot to access an Agent.I can sign in with email address and password, it knows me (addresses me by name) but I have no products listed in my account. They were there last time I looked years ago, but not now. The Bot tells me  there's no active account at the email address I just signed in on .... and I need an active account to get access to an agent.  Where to go from here - any suggestions?   [Mod: Moved to the Account, Payment and Plan forum]  

A AT exige que os serviços prestados pela Adobe a empresas nacionais tenham que ter o suporte documental do Modelo RFI e Certificado de Residência.Como posso obter estes 2 documentos?

Is there some way to buy the PSe 15 version on disk? DVD...or at least if i was to buy it, would adobe help me to get it all onto dvd's as I download it so it's done properly for when I buy another puter? backups never work out rightfor me. And I really hate paying for software that I can't save to an external device, being as I buy it..

je veux annuler mon compte, je l'ai pas utilisé et j'ai contacté le support technique durant la période d'essai puisque je ne pouvais pas me connecter pour l'annuler, il y'avait des problèmes techniques mais le compte n'est pas annulé