Account, Payment, & Plan

I'm having an absolute nightmare with Adobe customer service.They've been billing me for 2x CC subscriptions for months, and they can't figure out why.Everytime I speak to someone on the phone, or via email, their English just isn't good enough to understand.I'm no nutter, and have been really polite (that's probably the problem), but now I'm starting to lose my rag.does anyone have a UK phone number please?

I want a refund  

I accidentally got billed for Adobe Acrobat after a free trial, I would like to request a refund as I don’t need it.

Funds for August were deducted from my bank account, but your website shows that payment hasn't been made.

I pay monthly for Creative Cloud and I want to cancel it. Idk why Adobe is charging me a ridiculous amount to do so. I’d like to know when I can cancel my subscription without having to pay a fee and I can’t find this date mentioned anywhere. 

자동결재 3개월째이더군요. 어제(2026. 9월1일)까지 3개월째 자동결재가 이루어졌어요. 사용하지 않았습니다. 이번달 9월1일 것은 환불요청합니다. 지나간 두 달에 대해서는 문제삼지 않겠습니다. 어제 결재된 건, 신한카드, 승인번호 42757615  주문번호 B5DFB42PTDP5KHQ9:649420:mcstandarddebit  에 대해서는 46,200 전액환불 및 구독취소 요청합니다. 구독취소에 따른 계약조항은 모두 숙지하고 있습니다.  전화해주세요. 혹은 문자 이메일도 좋습니다. 빠른 조처를 부탁드립니다. 

My card was charged without me having a subscription, which has been cancelled months ago

I want to cancel my subscription 

originally installed windows, then purchased a Mac back in 2013(thereabouts) bought a new Mac but having issues installing programs because I can’t find serial numbers from original program.

Hola. Actualmente tengo una suscripción de Creative Cloud Pro para estudiantes con mi cuenta personal de Adobe.En 2024 contraté Creative Cloud con la promoción para estudiantes durante el primer año. Después de ese primer año, mi suscripción se renovó automáticamente y pasé a pagar la tarifa estándar para estudiantes. Mi próxima renovación es el 9 de septiembre de 2026.Ahora veo una nueva promoción de Creative Cloud Pro para estudiantes de $11.700 ARS/mes durante los primeros 6 meses y $23.400 ARS/mes durante los siguientes 6 meses.Cuando intento contratar esta promoción desde mi cuenta actual, Adobe me muestra el mensaje "Ya posees Creative Cloud Pro" y no me permite realizar la compra.Quisiera saber si puedo cancelar mi suscripción actual y luego contratar esta promoción estudiantil con la misma cuenta de Adobe, manteniendo mi cuenta y mis archivos, o si mi historial de suscripción anterior me hace inelegible para esta promoción.

In 2022 I began paying for a photoshop account. I recall making something in photoshop, but i don’t remember signing up for a paid subscription and there’s no email chain from adobe about my subscription, no confirmation email or thank you email. Just a verification code from around that time I’m assuming that was to link the account to my email originally when it was made. Then for 4 years month by month adobe has silently charged me 37$ now accumulating to about 1700$ for a subscription I didn’t want and didn’t use. How much of Adobe’s money comes from things like this? Is this by design? I’m pretty upset, this is a large sum of money over a long period of time.

I need to transfer my adobe cc subscription to another account but since my main account the one linked to my adobe cc subscription was hacked I cant sign in with it to transfer. I need costumer support to check it manually asap plz

Hi! I’m contacting you because I would like to request a refund for a recent Adobe Acrobat charge.I had already canceled my subscription previously, but I was still charged approximately $30 USD on August 29. I noticed the charge immediately and I do not wish to continue with the subscription. I would really appreciate it if you could help me review this situation and issue a full refund for the $30 charge made on August 29.Could you please help me with this? Thank you very much!

I cannot access my account and it keeps saying I an disconnected and that it can't load.I have 2 subscriptions. 

I've been charged 23.59USD having no active subscription and none listed in my profile. AI chat doesn't help at all.

Cómo cancelo la suscripción de adobe? 

Hoy me llegó el correo de cobro de Adobe, no lo había podido hacer por problemas con la tarjeta de crédito. En fin, me llegó el cobro y por fin pude pagar el servicio, pero me llegó también otro de que había sido exitoso y que el medio había sido por Braintree. Ahora, ¿en qué momento me restablecen el servicio? Aún no me ha generado factura de la compra. Muchas gracias.

I want a full $50 refund that was charged on the 25th. I have no used any credits and did not want to continue using LightRoom. I do not have a need for it. Please issue a full refund. 

Bonjour, Je tombe aujourd'hui sur un mail m'indiquant que j'avais suscrit à un abonnement mensualisé il y a 14 jours avec période d'engagement annuel.... Bien évidement, lorsque j'ai pris la période d'essai Lightroom sur une offre spéciale, cela n'était pas du tout clairement mentionné. Ce qui était mentionné, c'était abonnement mensuel, a aucun moment je n'ai vu passer une noton d'abonnement annuel, hormis dans ce fichu Mail qui me dit d'annuler avant le 11/5. Devinez quoi... Aujourd'hui je tente d'annuler et ... PAF 80€ de frais de résiliation. Je n'ai pas du tout les moyens de moffrir adobe pour 1 an, je voulais savoir si je pouvais contacter quelqu'un afin de négocier quelque chose, parce que franchement ce sont des pratiques trompeuses qu'il faut dénoncer. Biensur, le 14e jour de l'abonnement tombe un dimanche.... Et je ne peux joindre personne a part cette IA qui tourne en boucle...Merci d'avance a ceux qui m'aideront, bon dimanche à tous! Rémi 

Here's the rundown: Last month I needed to use lightroom to edit a few photos. I don't use lightroom often, I haven't touched it in a few years. But, I needed it for these photos so I ended up purchasing what I thought was a monthly subscription with the intention of cancelling later. It's marketted on their website as a "monthly payment," right beside the annual payment option. "Perfect!" I thought, "I don't need a full year, I only need the software for these photos I'll buy it for a month and cancel once I'm done, I won't be using it past that." Boy was I suprised when I realized it wasn't a monthly subscription at all. Hiden inside pages of fine print is a $25.98 cancelation fee for ending a yearly subscription. WHAT??I didn't want a yearly subscription! I never did! I only wanted this product for a few photos thats why I selected a monthly payment. This intentionally misleading and a total scam.  What's even more ridiculous is that there is no was to contact cu

Hi. I’m really hoping you can help me with this issue. I signed up for a free trial of Adobe Acrobat Pro, but unfortunately I wasn’t able to cancel it before the trial ended. Now I’m being charged for the subscription, but the payment cannot go through because there isn’t enough money on my card.I don’t want to continue with the subscription and I really don’t want any payment to be taken from my card. Could you please cancel my subscription as soon as possible and make sure that no further payment attempts or requests are made? I would really appreciate your help, as I don’t want to be charged for something I no longer want to use.Please confirm once the subscription has been completely cancelled. Thank you so much for your understanding and help.

Jeg har fortrudt mit abonnement. Det er endnu ikke 7 dage siden jeg fik det.

Mi suscripción anual se renueva el 23 de Noviembre y ya no deseo continuarla por otro año más. He intentado cancelar mi suscripion hoy, pero dice que me van a hacer un cargo por cancelación anticipada, cuando mi suscripción termina mañana. Necesito ayuda para cancelar sin que me cobren el cargo indebido.

This is all very confusing