Account, Payment, & Plan

Refund process time

Hello I’m experiencing an issue with my Adobe account. I had an active subscription, but due to a payment issue with my card, it was canceled. Later, I tried to make the payment with a new card, but it seems this resulted in two separate subscriptions being active at the same time.Currently, I am being charged twice every month, even though I am only using one subscription. This was a mistake, and I would like to request the following:1. Please cancel the duplicate subscription.2. If possible, I would like a refund for the extra charges.Additionally, I am a student, and this situation is financially challenging for me. I would really appreciate your understanding and support with this issue. I'd really appreciate your assistance with this issue. Thank you for your support.

I’ve been fighting to get my payments to go through for many months now.  I received no notices until one day my account just stopped working.  I went back and forth updating biling options, etc. Getting it to work for a while, but only one partial payment went through back in Jul.  Finally today I got noticed my plan was discontinued but could renew for 2x $.  I do believe I’ll be dumping adobe as soon as I decide where to go.  It looks like On1 does import lightroom catalogs and edit settings, but I haven’t seen how well it works yet.

My sister has been receiving credit charges for Abode for many years but does not have the account or email to cancel the subscription, what is the best process for her to cancel. We have used the find my payment option in Adobe and that didn’t work either. After any ideas? Thank you for your help.

I canceled my sunscription over a year ago , why am I getting and email I will be charged for my sunscription..  Steve Paxton <Removed by Moderator>

puse la prueba gratuita por 7 dias me dejo crear un video pero ahora sale como si no tuviera la prueba me dice que la tengo que volver a coger pero no se por que sale asi que solucion me dan 

Hi,I've cancelled my CC membership. After trying some other programs i regret my cancellation.Please can someone tell me how te reactivate my membership for CC lightroom.Actually how can I Undo my cancellation

Check when I last used your program. There is a bill even though I didn't use it. I won't pay this bill anymore and I won't use Adobe either. Delete my user account as well.

SeñoresAdobe Customer Care / Adobe Inc.Por medio de la presente presento una reclamación formal por cobros duplicados y/o múltiples realizados a mi tarjeta de crédito terminada en 5894, relacionados con mi suscripción a Adobe.Al momento de adquirir el servicio se me informó que el primer mes correspondía a un período de prueba y que se realizaría únicamente un cobro, por lo que no existe justificación para que se hayan generado múltiples cargos por el mismo concepto y por el mismo valor.En mi extracto/notificaciones bancarias aparecen operaciones por $48.950 COP, realizadas prácticamente de manera consecutiva:05:26 a. m. – Compra aprobada: $48.950 COP – Adobe – tarjeta terminada en 5894. 05:26 a. m. – Compra reversada: $48.950 COP – Adobe – tarjeta terminada en 5894. 05:27 a. m. – Compra aprobada: $48.950 COP – Adobe – tarjeta terminada en 5894.La situación resulta especialmente preocupante porque, independientemente de que una de las operaciones figure posteriormente como “reversada”,

Adobe scan का trail liya tha or time pura hone ke bad rashi auto pay ho gyi h Or yearly subscribe ho gya h ab mujhe mera refuds chahiye  

не могу отменить подписку 

I have an Adobe Acrobat Pro subscription that expires mid-October.  Today, upon attempting to use the “Protect PDF” feature of Adobe Acrobat Pro, the software said I had to upgrade to use that function!!!  I clicked to see what it meant.  The option to continue my existing plan was greyed out.  Furthermore, the annual price of the upgrade was listed as within 1 euro of the former plan.  However, upon reading the small print, the former plan price included VAT whereas the new proposed upgrade DID NOT INCLUDE VAT!!!  Therefore:  Adobe illegitimately withheld services that should have been covered by my present subscription. Adobe engaged in a deliberately deceptive presentation of the price of the upgrade. Adobe did not allow me to simply choose to continue my existing plan.SHAME ON YOU!!!

I signed up for a 7-day free trial on August 8, 2026. After using it, I went into my account and cancelled.The signup had created two separate subscriptions, but the cancellation flow surfaced one, and cancelling it appeared to end everything. The second subscription stayed active, converted to a paid annual commitment when the trial ended, and I was charged $21.64 on August 30th on a card that I did not provide in the free trial invoice. Cancelling that second plan now triggers an early termination fee of $109.95.The account records should show this clearly: my original signup invoice lists two subscriptions, and only one is currently active. I'd ask a community manager to check the backend for the cancellation date on the plan I ended. It should be August 8, the same day I signed up.The points I'd ask someone to weigh:I acted within hours of starting the trial. This is not a case of forgetting to cancel before a renewal. The cancellation flow did not indicate that a second commitment

Good morning, I downloaded the app not realizing that I would be charged for the year. I am within the 14 day cancellation window and would like to cancel and request a refund. I used the app as a one time thing and did it realize that I would be charged.  Thank you! 

Fiz o pagamento mas não atualizou minha assinatura no app

Hello,I trust you’re good.I want to cancel my free trial and couldn’t find where to do that.Attached is the screenshot of my dashboard.Thanks. 

I’m experiencing an issue when trying to purchase new credits. Whenever I try to complete the purchase, I get an error message saying, “Something went wrong,” and the purchase cannot be completed.Could you please look into this issue and let me know how I can resolve it?Thank you.

Hi!  I had a subcription to use AI illustrator and minor problems with its payments otherwise illustration were great!  Subcription was taking my money from my bank account on 1 month 3 or 4 times for the usual monthly rate. When I was about to end my subcription I got this pop-up  deal  for 3 months of subcription and when I pressed agree to it still was taking monthly charges from my subcription! . At very end when I was done with Illustratord monthly overcharging payments I end my subcription and even I end it. It still took my money from my account! Because of this I made between 40-50 min  call to your helpdesk and they advise me to block my bank card and make refund case through the banking system!I did block my card but I have not got any refund ect still today and also my phone call was pretty expensive for nothing :(((((! I hope I get some kind of refund in money or at least 1 year free adobe illustrator because otherwise I feel kind of robbed. :(it is so sad because illustrat

clicking on any buton to get credits brings a something went wrong warning

I am content creator and with having followers 57k and I want to upgrade video editing but can't have that much money to spend it on subscriptions now I just want three months free plan of Adobe software to learn and after the. I'll purchase plan when I'll be making money .if you would provide me this facility I'll be very thankful 

-Resolved

!!! URGENT !!! Hello Authorities, I signed up for an Adobe Reader trial in June 2025 and a payment was deducted from my account today because it was the first time money had been deposited. As soon as I saw this, I immediately canceled my account. AND UNTIL TODAY'S PAYMENT, I WAS USING ADOBE FOR FREE, SO MY 14-DAY REFUND PERIOD HAS ONLY JUST BEGUN. I request that the amount be refunded to my account.

I just got off the phone with a customer service representative that was more than willing to cancel my services rather than give me a discount that I asked for since I've been getting billed annually back in 2018. It certainly does not pay to be a long time subscriber so I'll be using one of the many free services that are available online now. 

I signed up for the free trial for Adobe Acrobat Pro and Adobe Acrobat AI Assistant Plus. The seven day free trials expired and i hadnt noticed. it charged me two days ago but there wasnt enough in my bank account. Im trying to cancel the plan so i dont pay for it but it says i have to update my payment method before i do that but its going to make me pay then. How do i cancel my subscription