Account, Payment, & Plan

A transaction can fail for a variety of reasons. Double check and make sure your payment information is entered correctly. If this issue persists, you may need to use a different payment method or contact your bank.This has been the error message since my trial period expired in August. Kindly check and fix this solution.The problem is not with my cards. I have two VISA cards of separets Bank. I have tried all two including one of my friends card still this error is stopping me from paying my due. The service will be taken from me on September 10 2023. I need a quick solution. My payemt country is Punjab, Ludhiana, India-141113.

 

Здраствуйте, мой младший брат привязал мою карту чтобы бесплатно воспользоваться какой то вашей программой. Но сегодня днем с моей карты списались деньги. Верните пожалуйста их на мой счет обратно, никто после этой операции не пользовался ни какой программой.

Hello Fam.,I subscribed for a trial account on an annual basis for my business. Unfortunately, the business did not take off as planned and I did not remember to cancel before the trial period ended. When I tried to cancel after realizing that my card had been charged for some months without usage, I was informed that I would be charged the full amount for early cancellation. Please, do you have suggestions on how to cancel without early termination charges? Or how to contact the right customer care for cancellation without penalty? What number can I call for assistance?

Hello, I recently canceled my subscription to Substance 3D Texturing and received a credit refund. I would prefer to have this refunded as cash instead. Has anyone experienced this, and can you share how to get a cash refund? Thank you!

Hello friendsI intend to buy Fotoğraf 20 GB ₺127,20 plan, I tried to pay with different cards but it failsIf possible, send me a direct payment linkThanks

I live in a country that doesn't support paypal or credit card system. how can I buy and use adobe products? 

Bom dia, utilizei o teste gratuito e nele cancelei a renovação automática porém mesmo assim o plano não foi desativado e agora estão me cobrando o plano anual sem possibilidade de desativar. Quero cancelar minha conta pois não tenho dinheiro para pagar. Não utilizei o adobe para além dos dias do teste gratuito. 

At the time of subscribing ( oct-2021)  I opted for monthly plan thinking it would be a waste of money if I discontinue in between.Even though annual lan was cheaper than monthly one. I continued with the monthly plan for around 3 years. But because of financial restructuring I now need to discontinue my plan.Now I am too surprised to see Adobe is charging cancellation fees for the remaining 3 months. ( And there was no such clear notification when opting for the monthly plan) Why would anyone go for a monthly plan if they are supposed to pay for the remaining months? Can you help me cancel my plan without any additional charges? 

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I have the full Adobe Creative Cloud year subscription purchased directly from Adobe.com, which doesn't come up for renewal until mid-august.  I can no longer use any of the software,  and it asks me to activate a 'trial' version.  I've logged into my account and it's not even showing my last billing period.  would appreciate a remedy.  thanks.

I started a free trial and it was approved with my credit card but when I try to convert to a document to a PDF, it brings me back to the page that has the subscription prices and the 7 day free trial. When I click on the free trial again I get an error saying "couldn't complete purchase- Already Purchased" What do I do?

Es muy difícil dar de baja la prueba gratuita de Adobe. 

I have set up a free Adobe illustrator trial on my deskktop for 7 days but can I try the ipad version too ?  or do i ave to set up another free trail for the ipad?  I cant seem to figure it out and it doesnt seem that easy and I am finding it frustating for a new user.   I have downloaded illustrator on my desktop  

 I have a problem paying the monthly fees When i try to purchase the monthly fees for adobe a message ocurre to me that there is a problem with my credit card i tried all my credit cards and the problem still the same 

hello!I went to the site on December 19 without registering.On December 19, the amount of $ 79.99 was withdrawn from my account three times. Three times!!!!I didn’t receive anything by e-mail. I didn't buy anything. now I had to register to write to customer support.how do i get my money back?

Hola ya hace un año que tengo el paquete adobe pero este mes me cobraron doble, controle y el mes pasado ya lo había pagado , quisiera saber como se puede solucionar 

Todo ano é o mesmo problema, os mesmos dilemas difíceis e burocráticos de se resolver.Se coloco o cartão de credito para renovar automaticamente cobram valor muito maior, temos que ligar e negociar.Me pergunto:Para uma empresa que negocia venda de plataforma magento (ecommerce), não deveriam ter algo mais inteligente para cobrança de renovação? 

HelloMy payment was taken from my credit card twice, can you refund one of them?

Já chequei meus planos e não existem pendências, a Adobe já cobrou o MESMO VALOR três vezes esse mês.Já tentei entrar em contato pelo chat mas nenhum agente me ajuda ou entra em contato, além de que não existe um único e-mail de suporte para entrar em contato (se existe, com certeza não o deixam público nas abas de suporte do site)

Unfortunately, since I had to initialize my computer, I can no longer activate my subscription to the product I bought.Every time I try to activate the software, I get an error message back and I can't complete the operation. I have verified that I use the correct serial number and that I comply with all the instructions provided, but without success. I kindly ask for your support to solve this problem, as I have an urgent need to use Adobe Acrobat Pro for my work activities. Thank you for your attention and I hope to receive your response as soon as possible.

Hello, I want to ask for a refund to this application. My son put in my credit card and I was charged a money for two plans. How can I ask for the refund?

Hello, Recently, my account was debited with 57.99 USD ( July) 52.99 USD ( June) and 52.99 USD in ( May ) from Adobe. I have a an yealry subscription and it is for 549 USD and its paid already. So i was wondering why i was charges for former amounts. I noticed this recently only. Can somehow guide me to resolve this. Take my card details or something. Attachements : Credit Card Deductions for the last 3 monthsScreenshot of my active plan

Hice una prueba de un mes de prueba gratis y ahora me pide que lo pague. No entiendo como puede ser eso

Hallo,hab auf cyberport.de einen Code für Adobe Foto Abo 20 GB gekauft. Beim Einlösen kommt eine Fehlermeldung: "Das Land oder die Region zu diesem Code entspricht nicht Ihrer Adobe ID.Sie können sich mit einer anderen Adobe ID anmelden oder sich an den Support wenden, wenn Sie Unterstützung benötigen." Wie soll man das lösen? Ich hab 20 minuten lang den Support durchsucht, nirgends steht eine Telefonnummer. Adobe ist eh schon so teuer aber der Service dann noch so schlecht, dass man erst in einem Forum fragen muss. Extrem enttäsucht und verstehe, warum Adobe niemand gerne kauft. Was muss ich denn jetzt tun Adobe Team?? Einen Account erstellen in Deutschland?? Bitte schnell um Hilfe!!Dreist, hier steht, sie können sich an den Support wenden, aber es gibt keinen Support, man muss hier im Forum posten und suchen welches Unterforum passt. Ihr spart echt wo ihr könnt um den Kunden zu verarschen.