Account, Payment, & Plan

I canceled the subscription before reaching 7 days of free trial and i still get emails from adobe trying to charge me. I havent used any of the apps after i cancelled and i look up the page to see whats happening and it says i have an active plan, which i had already "succesfully" cancelled but for some reason its now active. Thankfully, they havent succesfully charged me any money because i dont have enough money on my bank account. 

I have a recurring charge (annual) for an adobe service that i can't cancel because the adobe service is linked to an email address of mine that was hacked (years ago). I've been locked out of that email address because I neglected to have a recovery email. Dumb move, I know. Thoughts on how to speak to a human at adobe to explain and resolve...?

I just recieved an sms from my bank that Illustrator charge me for USD36.21 knowing that I am in the middle of a free trial for a month. I registered this April 27.

I had to reformat my main HDD, so now if I click on Illustrator in the dock I am told I will need to subscribe all over for this month. How do I sort this out?

Hi, I am a high school student thinking about subscribing to Adobe Cloud as a student for the summer, as my school's provided accounts only work on school computers.I was considering choosing the annual-pay-monthly option, using it for the summer, and then paying the cancellation fee as it may be chaper than finishing out the year. My question is, if I were only to use 3 months of the 19.99 reduced charge year, and then return to the account after some time- say, 18 months later- could I resume the remaining 9 months of the 19.99 charge, or would I immediatly be asked to pay 34.99 going forwards?

Cancel my subscription

Sulla carta di credito aziendale risultano ogni mese degli addebiti, ma non trovo le fatture di Adobe a cui si riferiscono. Non so come contattare Adobe per risolvere il problema.

Hallo,kann mir jemand helfen wie ich eine Rückerstattung beantrage?Ich habe eine Lizenz von der Arbeit bekommen und habe nun die jährliche Zahlung abgebucht bekommen und möchte diese nun nach der direkten Kündigung rückerstattet bekommen. Kann mir jemand helfen?Vielen Dank

Hi,Google has completely disabled my access for some time now. So I don't have any access to my Gmail account with Adobe.But my session is now active in the browser and I am active in my Adobe account.I also forgot the password that I changed 5 years ago and it shows on my profile page.Is there a way I can change the email completely or if it is possible to change the password, then I can change my email?Thanks

I can't find any button to delete my account in https://account.adobe.com/privacy and anywhere else

quiero renunciar a adobe y no encuentro donde hacerlo 

I've been logged out of my adobe account and am asked to sign in again. When entering the verification code it will only let me enter the first digit. Nothing happens when trying to type in the other boxes. Any ideas please people?I can't access any of the software and have deadlines to meet!Thanks for any help

Hello everyone, I am responsible for the information technology department at Arlight Aydınlatma A.Ş., part of the Fagerhult group. In March, we purchased 27 Adobe Pro licenses and 3 Creative Cloud licenses. However, Adobe inexplicably put us under fraud investigation, canceled all our licenses, and took them into review without any explanation. We are a manufacturing company, and Adobe licenses are indispensable for our work. We began using the software as soon as we received the licenses and paid the required amounts. We paid a total of 56,000 TL and 12,240 TL, benefiting from the campaign prices. Adobe is now saying that they will cancel our licenses without any explanation and suggest that we make another purchase, which would cost us 144,000 TL. It seems they canceled our licenses because we bought them at a lower price during the campaign. We have all the purchase agreements and have passed the matter on to our legal department as the company did not use the purchased products. F

Здраствуйте я платил раньше по 106 лиры но сейчас цена изминилясь незнаю почему

There's no option to cancel the account in the membership settings. The advice online is to contact support - but the only option available was the forum. I also then couldn't find a forum for addressing this issue.I've just been billed and there's no option to cancel or contact support.

Buenas Tardes Sres. Una pregunta... Me han cobrado automáticamente ayer el programa del Plan de Premiere Pro cuando yo no lo he pedido y tampoco me dejan quitar mi tarjeta ni quitar esa opción, todo por que quise aprender a usar con el Plan Gratuito... tuve que cancelar el programa por que el dinero que me descontaron era para pagar algo personal y ahora no puedo, lo he cancelado ayer mismo que me han cobrado!! Mi pregunta es ¿Tendre mi reembolso completo correcto? no es justo, porfa necesito ayuda Urg! gracias.

I recently purchased the Adobe student plan but when I try to sync it to my account it only lets me have the seven day trial of some of the programs and won't even let me access things like Firefly I need help.

Hi All, Seems like that the (https://www.adobepartneroffer.com/) is not reachable. Wanted to redeem a bonus after a purchase from Logitech, but unfortunately the site is not responsive. 😞 Cheers,Zoltán 

Is there anything that can be done for forgetting about a subscription? Back when I was getting married, I used, I believe, the Auditorium software to shorten the songs for the parent and couple dance. During that crazy time, I completely forgot about the free trial ending and ended up noticing the subscription after eight months due to my debit card expiring and Adobe sending emails regarding the new payment setup. I never once used the software after editing the songs that one night... It cost me about $250 that we need as a new couple. Is there anything that could be done about this?

Reembolso Ayuda con el tema de reembolso llevo ya esperando más de 15 días y no me llega el reembolso que puede estar pasando 

분명 저는 하나의 플랜만 구독 했는데 어째서 두번 결제가 되었는지 설명해주시고고환불 진행 부탁드립니다. 또한 제 플랜을 이미 결제했는데도 청구 관련 문제가 있다고 뜨는데 이는 왜그런지 설명부탁드립니다 

Hello. Please explain to me what's going on. Last month Adobe charged me three times for one subscription. I thought I would get a refund because a similar situation happened before, and Adobe refunded the money. Today, I checked again, and three charges were made again for one subscription. So, in total, over two months, instead of being charged twice for one subscription, it was charged six times. Additionally, I cannot cancel the subscription, and I haven't received a refund. Please refund the money and cancel the subscription because I cannot afford such situations. I'm barely making ends meet from month to month, and to add such situations on top of it is difficult. Please refund the money and promptly cancel my subscription.

I logged in earlier today and got the verification text. Used it and logged in fine but the same number keeps arriving over sms. Some hours its every 10 minutes, some 4 per hour and some every hour. I need you to stop it please.

How to change payment to ACH?  We want it to pay with our company bank accountAutomatic draft 

I redeemed a code for 12 months membership to Adobe® Creative Cloud logging in with my actual Adobe email (which I had an active plan) and....nothing happened. I still get billed on my original payment source. If I try the process again, it tells me the code has been redeemed. How could I fix this?