Account, Payment, & Plan

Número do caso: ADB-32519908-J1J5  Preciso pagar e o site não aceita a inclusão de novo  cartão de crédito e já cancelei Pay Pal

AD01162800912CKR결제 취소해주세요!! 

Hola, quiero cancelar mi suscripcion de plan fotografico, pero cuando quiero cancelar me quiere cobrar 995 pesos mexicanos, estaba leyendo y dice que cuando lo contratas tienes que pagar las suscripciones por un año, pero cuando lo contrate no decia nada de eso, el programa ya no lo necesito, y tampoco puedo seguirlo pagando

I have used a lot of adobe products over the years and need to back ALL my data up to a different adobe ID

Hello, I want the payment plan to be cancelled, because I cannot reach my registered email address, I would like this account to be closed, can you help me?

Das wäre hilfreich z.B. für Suche und Nutzung von ANleitungen in Originalsprache...

why do i have to pay $90 to unsubscribe. its annoying and regarded and i dont have the money which is why i am unsubscribing from my monthlyt payment. someone please help. i dont have the money and cant pay   [Profanity removed by moderator]

can i use cash app to pay for adobe animate 

Good day. I have started at a company where they wanted the license to be on their name and opens an account. I do not need the personal account any more and how do I cancel since we are running on the company account?

I can't find it after version  2023

This is the 3rd time I have submitted a request This application does not meet my usage requirements so I requested to cancel my account. However, I still receive a payment request from you. I look forward to fulfilling this request.  

Hi, I was wondering if I can purchase Creative Cloud All Appsfor students for about 2 months, but I do have an existing account run by the university and administrators. (I could get in touch with them, however, I doubt they'd activate it until next semester, and I think they'd rather enjoy their break.) I was wondering if I could purchase a separate subscription with an alternate email with a student discount provided I show proof of study. And If I could, would there be any like contradicting verification stuff or other unwanted nasties, like my university enterprise account will have errors because I'm using another account with the same student details? Kinda don't want to screw up my subscription that comes with all my university fees just because I didn't want to be rusty for 2 months.Thanks

I've subscribe in end of year offer but the problem they billed me with the previous price without the offer .Now , can't contact them !!!

Lightroom keeps asking me to log in almost everytime I use it and every 5 or 6th time I get the above error message. I am connected to the internet (as I accecced this page amongst others) and dont have anything that could be blocking access to the Adobe servers. This seems a common issue from a google search with no simple solution. I've just renewed by subscription for another year and hoped that would solve the issue but its just as bad. How can I confidently work when I can no access the software I have paid for. Please advise a solution.

I want to cancel my subscription. Your terms say that if I cancel on the 12 month then my cancellation fee would be zero. But now its telling me that a cancellation fee of $45 will be charged if I cancel now. Please help.   *Update - I got on chat to get help and someone named 'Anmol' was my tech help. This person did NOTHING to help! They just kept saying "Give me a few more minutes to find you a solution". Ten minutes later, nothing. I dont believe the person on the other end (assuming its a real person) was actually even working on my issue. Probably someone [abuse removed] not engaged with their job!   I also got on the community forum and noticed scores of people complaining about being locked into their subscription plans with no chance of getting out without paying a cancellation fee. Terrible business practices from Adobe! Give your users the freedom to choose and change their plans as they see fit! Done with your service.

In March 2022 I purchased a year (pay monthly) subscription for a job that I needed. It's well over a year gone, and the job is done, but whenever I try to cancel it says some ridiculous charge to cancel.    And then it extended by a year without my input.    And now, in late December, it's taken the payment again and when I look to cancel, it wants to charge me over £100 for the remaining 3 months... That's MORE than the remaining cost of the subscription! Not 50% but more than 100%.   I did not agree to extending the subscription, and honestly after this I will have major doubts about using it again or recommending it.    Can anyone advise me how to get out of this thing I didn't sign up for?   [Edited by moderator]

hi there. i canceled membership month ago. incase you keep charge me i changed my card munber. don't charge me and cancel my menbership!

Hola todxs , y al equipo Adobe, Con Adobe ¿no se puede modificar la direccion de facturación o que?Solo desde "editar tarjeta" se puede  modificar el codigo postal pero la direccion es imposible. Ruego al equipo, que me dicen los pasos para hacerlo, y/o darme un email donde puedo pedirlo porque no me digas que desde la web se puede hacer, llevo 3 horas buscando , al parecer, el tiempo de los clientes no vale mucho para Adobe!!!

Can i extend my subscription now if my actual subscription is valid until july 24?? I already have a new license code (black friday 😁)

I pay monthly for Lightroom, but I also just have the free version of Photoshop express, well I went on it and now it says I'm subscribed to Premium but I can't find it anywhere to cancel it? I'm unsure of what to do cause I don't want to get charged for it since I don't use it very often 

Hi So for the last few weeks i have been trying to validate my teacher status. I teach illustration. I sent in my employment contract through the regular form but was denied. I though this was weird so i contacted SheerID. They told me that they where able to validate my claim and that i should recive an email from adobe.I never got the email and when asking SheerID about it they said i should contact adobe, but was only able to provide me a link https://helpx.adobe.com/contact.html. which leeds to a QnA with no actual contact information and a phone number 800-833-6687 that doesnt work.  Any ideas how i should carry on? The fact that Sheer was able to validate my claim makes me want to follow this through. 

Hi all, I have this  plan:Creative Cloud All Applications 100 GBAnnual plan, prepaidNext payment is due on Nov 24, 2024 I didn't want to renew it, but through forgetfulness it was renewed and I paid for it.In order not to forget the payment again, I cancelled the plan, since then I can no longer access my apps, paid for, it asks me to start a free trial.I have tried logging out and logging in again without success.Why doesn't the subscription stay active until it expires if they took my money for it? Can you help me?Many thanks

Hello! please tell me if i cancel my annual subscription fee will i be charged anyhow?

Hello!I was wondering if anyone knew how to cancel the auto renewal?I work at a company as a temp and ended up using my card to pay for Adobe Acrobat file converter for a whole year.I'm not sure how long I will be with this company, and am afraid a year down the line I will forget and be charged the annual fee again. I looked it up and it said to do this you just need to cancel the subscription, but it also said that if you cancel it Adobe will just refund you the remaining months you had left on your subscription. Which is an asboulute no go since I've already been reimbursed by the company. Is there any way to do this without being refunded and ending the subscription all together? What would be the best course of action if that were not the case?Thank you!-HT

Hello, I am not able to cancel my plan because the email associated with the plan has been deactivated (it was a school account). I've been getting charged the for the last three months with literally no way of canceling. Every time I try to cancel it or even try to talk to someone, it asks me to sign into my account, but again, it is impossible. How can I talk to a real person (not virtual assistant) about this?