Account, Payment, & Plan

I paid my Lightroom Mobile subscription, it worked few days, and now it’s not. In my apple account I see current subscription, but in app subscription period expired. 

Dear Adobe,I have a question. I have an Adobe Express Premium subscription with you for 12.09 euros per month. I would like to cancel this, but I no longer know which email address this subscription is registered to. Can you help me with this?Sincerely,Martijn Raats

Acrobat Pro 2017 – Request to reset activation limits for 4 perpetual licenses after complete computer fleet reinstallationHello,I own four legitimate perpetual licenses of Adobe Acrobat Pro 2017, each with its own valid serial number.We recently formatted and reinstalled our entire fleet of computers.Unfortunately, the computers were formatted before we were able to deactivate the existing Acrobat Pro 2017 installations using Help > Deactivate.As a result, when reinstalling Acrobat Pro 2017 on our computers, the Adobe Licensing Application reports that the serial numbers are already being used on the maximum number of authorized computers.The message displayed is:“The serial number is already in use by the maximum allowed number of computers. You must deactivate another computer within 29 days to use this product.”Since the previous Windows installations have been completely erased, it is technically impossible for us to access the old Acrobat installations and deactivate them.We t

Actualize mi forma de pago y me siguen llegando notificaciones que lo haga

How can I get a refund for a subscription that was made without my permission. I want to make a refund if possible. I agreed to a free subscription for a week a long time ago, and I completely forgot to cancel it. Now I've been charged the money I really needed. Now I really want my money back. I hope for understanding

Hoy me han pasado el cargo de la suscripcion anual despues de la prueba gratuita y no la quiero. Como puedo cancelarlo?

I been cancel my trial plan and also received the emails but still charge the plan RM85.13 

why adobe illustrator showing billing issue even after credited money?!! WHY IT’S HAPPENING LIKE THIS???!!!!!

Porque se perdem os créditos com a alteração de plano?Tinha 143 créditos e perdi todos.Preferia ter mantido os créditos a receber o reembolso.

Google denied my refund request and I am now left no choice but to contact Adobe. I was charged for an annual subscription at around March 13, 2026 9pm GMT+8 and I processed a refund on google at March 14, 2 am. Please help. This was from Adobe PS Express and it was a yearly subscription. I only intended to try the 7 day trial but I forgot about it and now I got charged for it and google wont let me refund. Please help, it’s a large amount.My ShopeePay was charged an amount of PHP 2,800

Hola a todos, quería consultar si a alguien le pasó esto y sabe cómo solucionarlo: no puedo suscribirme al plan Creative Cloud para Estudiantes porque la página directamente no procesa los pagos. Ya probé con múltiples tarjetas de crédito y débito, y mis bancos me confirman que no registran ningún intento de cobro ni rechazo, por lo que el problema parece ser de la pasarela de Adobe. Como estudiante de Diseño Industrial necesito los programas con urgencia para unas entregas. ¿Alguno tuvo este mismo error hace poco y logró encontrarle la vuelta o sabe de alguna alternativa para poder efectuar el pago?

When I try to purchase It gives same error. We couldn't process your payment. Please check your payment details. If the issue persists, try another payment method or contact your bank. I tried 3 different credit card but the result is same. I tried from both pc and mobile phone. I contacted my bank amd they say cannot see any error. Tried edge, chrome and firefox is same result.  With the same cards I can shop from international shops but Adobe does not accept my payment methods.

Creative Cloud doesn't see my plan. When I open it in the browser, it prompts me to switch from Creative Cloud Pro to Creative Cloud Pro because it can't see or read my plan. Basically, it's glitchy.I cleared the cache, reinstalled apps, the browser, and Creative Cloud itself. I don't have ad blockers or a VPN. Nothing changed, neither the provider nor the settings. Everything works fine except for your app, and I can't open it on another device, I need it on this computer.Can anyone help? Operators just close chats or just ignore me.

Hi teamI have a subscription I am paying for that I can not cancel, it is linked to an old work email address: jill.johansen@storageking.com.au which I resigned from June 2024, and they have since closed this email account. I don’t remember my password to log into my adobe account and cant change the password, as it only emails to this inactive email address.I have found no other way to cancel the subscription as you have to log into the adobe account to chat, to which I can not. And now am stuck paying $31.99 AUD for something I no longer need. (I only just found I was paying this monthly in my account statements lol)Thanks for the help in advace!

how long would it take to get a after effects or creative cloud refund back cause i did a 7 day free trial to test it out it was good but i didnt want to constantly pay for it so i canceled it but how long until i get my "refund"

Está dando um erro ao reativar o plano, quando clico em reativar ele dá erro dizendo "Ocorreu um erro tente novamente em alguns minutos" mas isso ja tem dias e acredito que possa ser por conta da promoção do 1 ano, onde aparece o mesmo preço e acho que ele buga pois deveria ser diferente. Agora quando tento escolher outro plano ele não deixa dizendo que ja tenho um plano.

I started a 7-day trial and was charged $21.96 but canceled the subscription before the 14-day mark. How do I contact Adobe for a refund?

Cancelei o teste gratuito no prazo e está a ser debitado cobrança em minha conta. Gostaria que fosse resolvido 

Por error no cancele en el momento la suscripción gratis de Adobe y ahora se me hizo el cargo de $686.00 pesos de la suscripción anual y deseo el rembolso ya que no utilizaré más este producto

I have moved countries. I want to change the location; and after my current plan ends, I want to check out the local prices. Cant find an email address to contact adobe support. What to do? Thanks

Deseo mi dinero de vuelta y no hay canales de servicio al cliente.

I did not realize that my free trial had ended and was converted into a paid subscription today.I noticed the debit card charge 15 minutes ago.As I am still within the 14-day refund period, I would like to cancel the subscription and request a full refund.

Fiz uma compra juntamente com atendete da Adobe pelo site, o mesmo me intruiu de forma errada, a modalidade que precisava seria cobrança anual com pagamento unico, ele fez cobrança anual com cobranças mensal. Pedi para alterar a modalidade, me disseram que eu teria que fazer uma nova compra, então outro atendente me ajudou e fiz a nova compra que deu certo. Porém o reembolso do valor de R$2959,00 cobrados, eles devolveram apenas R$169,00 e nãoq uerem devolver o restante. Todas as vezes que entro em contato dizem que será devolvido, para aguardar 2 a 5 dias, isso já tem tempo e não devolvem. Vejo como uma fraude financeira uma empresa do porte da Adobe operar dessa forma e com total desrrespeito ao cidadão. Esse foi o ID do registro aberto junto a Adobe ADB-46385560-J2D1.

I can't locate the Adobe account I have been charged for that I never signed up for/subscribed to. And, the Adobe customer service phone number hangs up every time it says to stay on them line to wait for a customer service rep. 

I have cancelled my membership but continued to be charged. no email to contact to chat no response to any email and I need to be reimbursed this is unfair what to do (email removed by moderator)