Account, Payment, & Plan

Hi. I was charged R$320.00 for my renewal. I decided to cancel, but was offered a new price of R$139.00. I accepted and was charged R$139.00, and was told that I would receive a refund of R$320.00 within 5 to 7 days. However, on the same day (today), minutes later, I was charged ANOTHER R$320.00 (the history says it was refunded, but it was charged). Now, in total, you have charged me R$779.00.

I understand the "terms of service" and all that. But just because it's in the fine print doesn't mean it's not a scam. The whole "Lightroom for $12 a month" and you assume it's actually going to be monthly, until you try and cancel and they charge you over $100? Especially seeing as how i got charged $12, then $30, then $160 all within a few days and even the "customer support" rep couldn't (or wouldn't) explain those charges to me. Didn't answer my questions at all. Since the $160 charge I've been continuously paying the $12 a month. A few days ago I tried to cancel my subscription and they informed me I'd need to pay a $50 cancellation fee. After talking to the "customer service" rep, he got rid of the $50 charge. Saying that the $160 charge WAS a cancellation fee. So...why have I been paying $12 a month since? 

J'ai annulé mon abonnement #ous 14 jours ne trouvant pas adobe assez fluide pour l'usage que j'en avais. J'ai bien réceptionné l'email d'annulation mais ai été néanmoins prélevé ces 3.derniers mois. Après connexion sur mon compte j'ai remarqué que l'abonnement était toujours en cours. J'ai du mener une action auprès de ma banque. Comment régler définitivement ce problème sachant que l'email de confirmation d'annulation ne semble pas suffisant ?

Hello Adobe Community,I am a currently enrolled student at Polytechnic University of the Philippines (PUP). I was granted Adobe Creative Cloud All Apps access through the PUP–Adobe partnership program. My subscription should still be valid for one year, but recently I lost access. When I log in, it shows “Plan unavailable,” and I can no longer use the apps.I have not received any email from Adobe or PUP informing me that my access would be discontinued. Since I am still enrolled and within the entitlement period, I would like to ask for guidance on how to restore my access. Should I contact Adobe directly, or is this something that needs to be escalated through my school’s IT office?Any advice or steps to resolve this issue would be greatly appreciated. Thank you!

안녕하세요. 어도비 지원팀 담당자님께.먼저 바쁘신 와중에 문의를 확인해 주셔서 감사합니다.다름 아니라, 제가 인지하지 못한 상태에서 장기간 결제된 어도비 구독 건에 대해 도움을 요청드리고자 이렇게 문의를 남깁니다.2025년 7월부터 매달 13일마다 42,000원이 결제되어, 현재까지 총 252,000원이 결제된 사실을 11월경에 뒤늦게 인지하게 되었습니다.그러나 저는 해당 기간 동안 개인적으로 어도비 서비스를 단 한 차례도 사용한 적이 없으며, 현재 재직 중인 회사에서 업무용 어도비 계정을 지원받고 있어 개인 결제가 필요하지 않은 상황입니다. 또한 개인 노트북에서 별도의 플랜을 구독한 기억도 없습니다. 혹시라도 실수로 결제가 이루어졌을 가능성을 염두에 두고, 제가 보유한 모든 이메일 계정으로 로그인을 시도하며 구독 취소 및 계정 확인을 반복했으나, 결제와 연결된 계정은 끝내 확인할 수 없었습니다.이직한 지 얼마 되지 않아 평일 상담 시간 내 고객센터 이용이 어려웠고, 가능한 방법으로 계정 확인을 시도했으나 매번 실패해 상당한 어려움을 겪었습니다.이후 문제 해결을 위해 반차를 사용하여 1월 16일 고객센터에 여러 차례 전화 문의를 드렸고, 상담 과정에서 필요한 절차를 모두 성실히 이행했습니다. 특히 결제 계정 확인을 위해 카드 번호, 결제일자, 금액 등의 정보가 필요하다는 안내를 받아, 이미 분실·해지된 카드임에도 불구하고 은행에 여러 차례 연락하여 관련 정보를 확보했습니다. 그 결과 계정 이메일 일부를 안내받을 수 있었으나, 해당 이메일은 제가 사용하거나 생성한 적이 없는 주소였습니다. 이로 미루어 보아 결제 당시 이메일 주소가 잘못 기재되었을 가능성이 높다고 판단하고 있습니다.그러나 현재 시스템상 이메일을 잘못 기재한 경우에는 추가적인 계정 확인이나 구제 절차가 없으며, 이 경우 단 한 번도 사용하지 않은 서비스에 대해 결제된 252,000원을 환불받을 방법이 없다는 답변을 받았습니다. 사회 초년생인 제 입장에서 해당 금액은 결코

Hi there - I am having the same issues - would anyone be able to help?  Here is a summary of my situation:  Hello Adobe Community,I’m hoping to get assistance from Adobe Support or a moderator who can escalate my case to the billing team, as I’ve been unable to reach support through chat.Account BackgroundI previously subscribed to Adobe Creative Cloud using two email addresses that I no longer have access to. The subscriptions remain active and are still being charged to my personal debit cards.Current IssuesI can’t log into the Adobe accounts because they’re tied to email addresses I no longer controlI can’t reset the passwords due to lack of email accessI can’t cancel the subscriptions through the normal account portalCharges are continuing with no way for me to stop themAdobe chat support either fails or requires sign-in with an active planRequested ActionImmediate cancellation of the subscriptions associated with my old email addresses.Available VerificationBan

Being charged twice each month ... please rectify ...Invoice #'s ...BL3334681180BL3307849415 Many thanks ... RG

I was looking to cancel my subscription before the 14 day period so I can get a full refund but it seems Adobe locks you out of doing it by keeping the payment processing so I can't even cancel it.  As you can see my payment has been processed through PayPal which is connected to my debit card, and I've been checking it every day for the past 2 weeks, no changes.Now I'm unable to cancel before the 14 day period since it ends tommorow and they'll fully take over my money. This is a very cheeky money grab. I demand my money back. 

Debia 2 meses del plan anual de adobe, lo compre en black friday con prueba gratis por ende tengo 12 meses a 40%, hace unos dias por fin pude obtener los fondos para pargar, y aunque actualizo mi informacion de pago y sale en verde, actualizo la pagina y me vuelve a salir error, han pasado mas de 24 horas y no se me desbloquean los programas, y ya se me hace necesario, lo mas pronto posible alguien pudiera ayudarme a que puedan confirmar mi pago de verdad y devolverme el acceso a los programas.I owed 2 months of the annual Adobe plan. I bought it on Black Friday with a free trial, so I have 12 months at 40% off. A few days ago I was finally able to get the funds to pay, and although I update my payment information and it shows green, when I refresh the page it shows an error again. More than 24 hours have passed and the programs are still not unlocked, and I really need them. I would appreciate it if someone could help me confirm my payment for real and restore my access to the program

Can anyone explain why the new plans force you to pay for 1TB of storage (which isn't enough). They've doubled the fee compared to when you could choose a 20GB cloud. True photographers have their own servers

Necesito mi reembolso del plan cancelado antes de los 14 días que aparecen en los términos de cancelación. Pero no encuentro cómo solicitarlo. Gracias

Hallo, leider lädt vieles in meinem Adobe Konto nicht, wie z.B. die account veraltung mit meinen zahlungen, aber auch adobe express, oder mein adobe.com dashboard lädt unendlich lang. Wenn ich creative cloud öffne kriege ich eine Meldung, dass mein Konto eingeschränkt sei, und ich ein Tool nutzen sollte um mein Konto zu reparieren. habe ich gemacht, funktioniert immer noch nicht. Wie könnt ihr das für mich lösen?

Hello there, I got an email regarding my "Substance 3D Collection" that I have never bought, saying the payment is past due. I tried cancelling it, even adding a credit card, and now in order to cancel it I have to pay 200+ euros. I've never purchased said plan nor there's anything on my orders or invoices regarding that.

Please dont use this Platform it is a scam.They entice you in with a free trial ..then set up a monthly subscription.IF YOU TRY TO EXIT AS I DID THEY CHARGE YOU £98.I will be removing all trace of their software from my Computer and enroll with a reputable company that doesnt con people.

Why are you charging ₹29 from my bank account? i cencel your plane but I don't have any refound. why? please try to solve my problems.   [moved by moderator from the CC Desktop forum]

Hej, Język mam ustawiony na Polski, a faktury na maila przychodzą mi po hiszpańsku. Jak zaloguje się na konto to mogę pobrać fv po angielsku. Jak zmienić aby faktury co miesiąc przychodziły po angielsku lub polsku?

I didn't get the refund of Adobe scanapp whose free trial i subscribedtoday....

I’ve noticed that the amount of generative credits in the Photography Plan has been reduced a lot recently. I’ve been on this plan for years, and Generative Fill and other AI tools have become a normal part of my workflow, not just an occasional effect. With the current credit limits, it’s honestly hard to use them in any meaningful way.   I’m curious how others feel about this change. For me, it feels like a downgrade to a plan I’ve been paying for long-term. I’d really like Adobe to reconsider the reduction, or at least offer a plan that restores the previous credit level without having to jump to a much more expensive tier.   What are your experiences so far?     [Mod: Moved to the Account, Payment & Plan forum]

Hello,  I can't access my plan and payments details on my account on adobe's website. For some reason I can access pretty much everything else, but that page doesn't load.  I need to change my payment details and It's impossible. I've tried different pc's, locations, vpn, clear cache, browsers, and networks. Nothing seems to work.  I also contacted the AI assistant, that was anoying and changed to an agent, but that didn't help either cause he said they would contact me and... nothing.  The page it's always like this everytime I try to enter, after login:  Anyone had this issue? 

Hallo!Ich befinde mich gerade im Support-Limbo...Ich habe bei der Umstellung von meinem 20GB-Foto-Abo auf das 1TB-Foto-Abo die Reihenfolge verwechselt (habe den Redeem-Code für 1TB eingegeben und danach das 20GB-Foto-Abo verlängert statt umgekehrt). Dadurch hatte ich plötzlich 2x das 1TB-Foto-Abo.Ein netter Mitarbeiter im Support-Chat beide Abos storniert und meinte ich bekomme einen neuen Redeem-Code zugesandt. Leider hab ich diesen aber bis dato nicht erhalten.Das Problem ist jetzt: ich kann - weil ich kein aufrechtes Abo habe - den Support-Chat nicht mehr aufrufen (da steht dann ich soll mich an den Administrator meiner Organisation - also mich??? - wenden). Der Telefon-Support (+49-8007240401) ist auch nicht erreichbar: nach zweimal läuten wird aufgelegt.Was kann ich jetzt tun? Wie kann ich ohne Chat und ohne Telefon den Support kontaktieren?Gibt es eine Möglichkeit oder bleibe ich für immer im Support-Nirwana?

I've been an Adobe user since the mid 90's, so over 3 decades of being a customer and user now. I'm a commercial photographer, so Photoshop is my main tool, but over the past few years years I've stuck with the full subscription, Creative Cloud Pro, as I do occasionaly use Illustrator, Indesign, Premiere, and Acrobat for general PDF work. Basic PDF editing and filling in forms. With the price increase to US$69.99 per month, partly I'm sure to cover AI costs, but just the general trend in subscription rates increasing faster than inflation, I'm now reevaluating whether I want to keep paying for so many apps that I no longer use. Premiere I dropped for DaVinci Resolve. InDesign and Illustrator have free options in the Affinity universe.Adobe Acrobat, most apps have PDF build features within and Apples Preview app allows some work on PDF's. My main concern is Generative Fill credits. I shoot on-location, and honestly, Generative Fill is pretty good and quick at re

I currently hold a Lightroom (just LR, not LrC) subscription through the Apple App store and I want to change to the Photography package to get Photoshop without paying for both of them seperately. When I go to try to buy the Photography package, it tells me my purchase is not supported and that I have to cancel my Lightroom subscription first. I did this, through the app store, but it doesn't expire until the 29th so it still won't let me buy the package. I'm afraid that if I wait until the 29th, I will lose my data. I've read that Lightroom will hold an original copy of all my photos on the cloud, but I have 22,000 edits, sorted into albums that I also use to share and deliver photos to clients, and I can't lose those. On other discussions on here, I've read countless of people with the same problem going back to 2020, and no solution. There has to be a way to allow overlapping subscriptions, or Adobe needs to fix this because I can't afford to wait and see what happens and risk losi

Erro não tenho interesse 7 dias gratuitos , cancelei mas não recebi email de confirmação de cancelamento Podem verificar? 

Last year, I got a subscription to Creative Cloud, covering all the Adobe products, via my institution, and I was using the Cloud to save my documents in Illustrator and Photoshop. At the end of November, my subscription is renewed (the same email and again through my institution). However, right now, I cannot access my files in the cloud because it says I'm not the owner. It also says that I can use Illustrator only with the files on my local computer. I don't know how I can access my files and solve this issue.

I was charged on Adobe account with 2 days left to my trial. The invoice number was different to that of which order I gave and received an official mail from Adobe. Like I received mail for Adobe Photoshop with Order No : X and the invoice was with different number Y. Also, the costs do not match. Where did the additional cost come from?   [Mod: Moved to the Account, payment & Plan forum]