Account, Payment, & Plan

Hi. i dont understand why it has been paid ( Ordernumber:  AD04610727000CUS )I never used your service and i dont know under stand why it has been paid.Please refund and i don't wanna use any service right now. Please update about this problem within today, thaks

Good day, i used the free trail option on the 21st of December and canceled on the same day, even an email was sent to  show that i did cancel the free trail, but today i am being billed , can someone help me( i am a student so i need this to be sorted out as soon as possible ) thank you 

Hello! My Creative Cloud subscription, which has been active for a year, has been renewed annually today. I do not wish to continue using it. How can I cancel my subscription and receive a refund? The money that is deducted from my card annually will be refunded, won't it?

Hi, I have paid for premium but I am not able to use premium features. As suggested in one of the other posts I have tried to restore purchase but in vain 

 Live in Egypt. Behance Pro checkout shows:- Turkish Lira (TRY) prices- Egyptian Visa card declined (Bank of Alexandria)Previous Turkish Creator Cloud Pro plan canceled by agent.No active subscriptions.Cannot change country/region in account settings.Need account region changed to Egypt to subscribe.Screenshots attached.

After I have cancelled my subscription, how can I refund my annual subscription? I didn't notice that it will automatically refunded to my bank. Please I need my money back! 

Après m'avoir débité quelques dizaines de francs pour un soi-disant essai gratuit.. payant... Maintenant je ne peux pas voir ma formule d'abonnement depuis mon compte. Alors que je suis à la fin de la période. De même, impossible de connaître le montant du renouvellement, si je souhaite le faire.   [moderator deleted abuse]

Hablé con el centro de ayuda de Adobe y me dijeron que me harían un reembolso, me dieron el número de mi caso, sin embargo, un día después cerraron mi caso sin haberme hecho el reembolso (se que es de 5 a 10 días hábiles) pero no deberían cerrarlo hasta que me reembolsen. Ahora no se si me devolverán el dinero o no. Volví a hablar con el centro de ayuda pero decía que no habían agentes para responderme y esto ya lo he hecho varias veces en el día y es la misma respuesta. Por favor ayuda porque son casi 20 dólares y necesito mi dinero!  

Adquirí el plan gratuito de 7 días y decía que después del 23 de diciembre si NO PAGABA se cancelaría AUTOMÁTICAMENTE LA INSCRIPCIÓN . Resulta que ayer, 26 de diciembre, realizaron un cobro a mi cuenta por $18.612 y se suponía que el plan ya se había desactivado. 

Hello can anyone urgently give me a contact at Adobe Customer service to make a complaint! This is deplorable. I've seen similar threads in 2021 and 2024 people cancelling then still being charged I took a screenshot of my cancellation and today I get a 'payment issue' email. Well I cancelled. 

My payment attempts failed multiple times and now I cannot remove or replace my payment method.How Adobe reset the payment method and remove the blocked card so I can add a new one or the same card? 

Hello, I am having a similar issue. I want a complete refund 

Llevo casi un mes con este problema, tenía múltiples reembolsos activos y el dinero jamás me llegó para PhotoShop e Illustrator, solo me llegó el reembolso más barato de todos, el resto de mi dinero jamás lo volví a ver. Los agentes de Adobe no son de ayuda, llevo un mes intentando que me solucionen mi problema y les adjunto pruebas, la única respuesta que recibo de parte de ellos es que mi dinero ya fue reembolsado y que no me van a cobrar nada porque no tengo planes activos, en este punto ya tengo los chats bloqueados de Agentes (al menos la última vez que intenté), y los agentes tampoco me ayudan, simplemente cierran el chat. El otro problema es que constantemente recibo notificaciones en uno de mis bancos por intentos de cobro de parte de Adobe, cuando no tengo ningún plan activo, porque todos los cancelé. Ésta madrugada me cobraron con éxito en otro banco un plan que jamás en mi vida he usado ni conocía de su existencia, no entiendo como lograron cobrarme por eso. Necesito ayuda u

i can't purchase any subscription in adobe firefly it always says We couldn't process your payment. Please check your payment details. If the issue persists, try another payment method or contact your bank.please help

최초 구독하고 일주일 잠시 사용했는데 14일이 지나서 결제가 되었습니다. 환불 부탁드리겠습니다ㅠㅠㅠㅠㅠ

On December 17th, I started a trial of Acrobat Pro, which I canceled the same day. However, on December 25th, I was charged for the Adobe AI service, which was part of the package I had started the free trial of. Why did they charge me, given that I canceled during the trial period? I want my money back.

how do you cancel trail subscription??

My Lightroom subscription was expiring at the beginning of December.   I purchased a new license (black friday special) -- keep in mind it was the EXACT SAME PLAN that I already had.  When I went to apply it to my expiring plan, it created a new plan instead -- which would have been Ok, I guess, if my original plan had expired - but it hadn't, I still had about 10 days remaining.  So, shifting to the new plan would have cost me those 10 days on the license (in retrospect, it would have been better to just have lost those 10 days). I contacted adobe support.  They canceled the new plan (and couldn't reactivate the license key); I was told that it would need to be escalated to Adobe's ‘back end team’ in order for them to create a new key.  I was told it would be 5-8 business days. This was Nov 29.  I've contacted Adobe multiple times since then and have just been told that "they're working on it" or "its been escalated". At this point -- December 2

Hallo,I bought the Creative Cloud Photo Abo 1 TB as a BLack Friday offer.Now I have in my acount my old Photo Abo 20 GB which needs a new payment in January 2026and the new Photo Abo 1 TB which is already activ for the next year. I learnt that I can have both active. But now I found out, that there is no more Adobe Express included in my new 1 TB Abo! What can I do to get Adobe Express? Will it be gone when my old 20 GB isover? Please help, I use it a lot and need it. 

I accidentallly cancelled my subscription. I want to keep it.

I entered a free trial for adobe creative cloud but I have no money, I forgot to cancel it and now it won't let me because "My payment method is outdated" And is sending mass charges to my card everyday trying to squeeze non existent money instead of letting me cancel it.

Hi. I received an e-mail reminder about annual renewal subscription due in January.  It had a "Click here" link to update my payment details.Naturally suspicious, I forwarded it to Adobe report phishing and received the incredibly useless and annoyingly vague reply that "it appears to be genuine". (Needless to say I didn't click)Can anyone from Adobe please tell me:1) Do Adobe still send these type of emails out?2) If so, why, when every other large company in the world have long moved away from this easy for scammers to copy method, are Adobe using it?Thanks

I purchased Adobe Photoshop Elements 2026 but I can't access it. I get the "Your Photoshop Elements 2026 license has been suspended." message.  When I follow the link to reactivate it, I get a 404 - Page not found.Please advise.

확인해주세요Adobe ID: REMOVED주문 번호: AD04633210091CKR   This is a public forum, not Adobe support... do not post private information... Moderator

Hi everybody, I want to buy Photoshop Elements 2024 but cant find it anywhere for purchase, anybody knows how? I have tried Amazon and others but out of stock.