Account, Payment, & Plan

Eu preciso mudar a minha senha, como eu faço?

I had taken a the monthly trial and then cancelled but got a charge for two memberships one for adobe pohtoshop and than another random one for stock images which I don't belive I ever applied for. When I try to cancel these memberships there is an annual early cancellation fee of $104 if you cancel after 14 days of purchase which is not only more than the actual membership itslef but I indeed am trying to cancel it the same day of the charges so the fee shouldn't be applied If I read it right. So I am requesting a refund for the two recent memberships I wanted to cancel without having to pay the $104 since the payments went through today not 2 weeks ago, thank you.

Hi, I cancelled my Adobe subscription and would like to check the status of my refund. I am a student and this charge was unexpected. Could you please help waive the cancellation fee or speed up the refund? 😖

I have a paid subscription through Apple with Lightroom but with my new iPhone nothing transferred over? Lightroom has no record of my subscription but my subscription  renews April 2026. Lost all my presets. No record of my subscriber status. 

구독 취소되서 수수료 발생한거 다시 환불 하고 플랜 변경하고싶은데 될까요??

why  paid 2x this december, 18 and 23, because i upgrade, suppose to be i will pay only in january for the new plan

Adobe falsely debited the subscription amount even when i cancelled the free trail , then when i contacted the customer care they asked for my card details twice on email after call with customer support from offical number , i got the mail from this email : customercare-chatsupport@adobe.com  and it had this link to enter card details : https://www.adobe.com/go/securepaymentfirst i entered my same card that was debited , then they send another mail saying refund is not processed on that card , and now they are asking for another card Is this a scam ? Should i be worried ?I have already entered the debit card details as its my alternate account and the emails and links seem legit, i feel worried? Can some adobe official verfiy what is going on , is this some internal scam that the adobe support team is running or something ? It seems very suspicious and un professional.attached the mail i got.

Hello, I subscribed to a free trial and forgot to cancel it, when the time that I want to cancel it there is no cancellation option in my account. Yesterday I was billed for the monthly subscription. Can I request a refund for this?

Hi, I'm rather angry. I cancelled all my subscriptions but I've been randomly charged every month again. I went back into my account and it tells me that I now have signed on to Adobe stock??? I have never EVER asked to have a subscription for these ever. I'd like my money back please this is really unfair, please cancel my subscription, I'm not paying 100 and whatever it is to stop it because you've basically scammed me out of money in the first place. I cancelled all my subscriptions in the first place because I don't have the money for this, please stop and stop taking money from me for things I didn't ask for!!! If anyone knows a way I can contact a real life person it would be much appreciated. Thank you. 

Fui cobrada duas vezes e o serviço não esta ativo .Favor me respondam quero o cancelamento e meu dinheiro de volta .

I’m trying to pay for a Substance Painter subscription, but the payment doesn’t go through. Changing the card didn’t help, and the bank situation is the same — the bank confirmed that they didn’t even receive a charge request, which means the problem is entirely on Adobe’s payment processing server.I’m located in Ukraine. This is the first time I’ve encountered this issue; previously the payment went through without any problems (a few months ago and earlier).

플랜을 변경하는 과정에서이번 달에 26,400원이 두 번 결제되었습니다.또한 구독 시작 후 14일 이내입니다.중복 결제된 금액과현재 활성 플랜 모두전액 환불로 취소 요청드립니다.

Hey ,I purchased creative cloud student version and the free trial got over and the amount for the month has been deducted.I have the invoice also but the apps are locked and I cannot access them .Please help

Hi, I want to change my previous plan because its too expensive for me. I bought it for a year ago. But it says i should pay my recent plan for a plan change and i cant afford this new price which is 11k Turkish Lira.  I want to buy 'one year plan' again the 7k one.

환불 부탁드립니다 구독한번 잘못했다가 지금 수없이 몇달동안 돈이 여기에서 빠져나간것 같은데 환불좀 부탁드립니다써보지도 못하고 

Buongiorno, Vorrei annullare account e recedere immediatamente perché aderito per errore. Ringrazio.

Hello, I am writing to request a refund for my recent Adobe subscription purchase. Unfortunately, I missed the same-day cancellation window. At the moment, I am in a difficult financial situation and do not have the funds to afford this payment. Because of this, I sincerely hope you could make an exception and process a refund for me. I truly apologize for the inconvenience and appreciate your understanding and support. I would be very grateful for your help. Thank you for your time and consideration. Kind regards, <email removed by moderator>Kyungwon Park

Eu sou assinante do Lr e estou pagando 50,00 a mensalidade e no meu plano nao baixou para 34,00 como foi anunciado que teve alteração. alguém pode explicar?

Hello,I am writing to request a cancellation of my subscription and a refund for the recent charge. My subscription was automatically renewed two days ago, and I noticed the price has increased. I have not used the service at all since the renewal took place. Therefore, I would like to cancel the subscription immediately and request a full refund for this month's payment. Please let me know if you need any further information.Thank you.

Dear Adobe Support Team, I am writing regarding an incorrect charge on my Adobe account. I am being charged ₹398.84 for AI Assistant for Acrobat, even though I intended to use only the free trial. When I try to manage or cancel my plan from my Adobe account, the Plans page shows an error (“Unable to load data”), so I am unable to cancel the subscription myself. Please do the following at the earliest: Cancel AI Assistant for Acrobat immediately Refund the ₹398.84 charge for all the times -> 22 Dec and  23 Nov were the dates I was charged for Send a confirmation email once the cancellation is completed My Adobe ID (email): Thank you for your help. I look forward to your confirmation. Best regards, Sania [Edited by moderator: Please refrain from sharing your personal details here, as this is a public forum accessible to all.]

This company is cheating and playing with customers money. Refund processing is going more than 4 weeks and i am not sure why and what the hell the finance team or CX team are upto   Every monday i need to open chat and describe from full and finally i get a response that it will done on 2-3 working days.    Patheric support we get   [abuse removed by moderator]

그만 사용하고 싶어서 플랜을 취소 했는데 취소하니까 환불은 안되고 오히려 한번 더 결제가 됐습니다.이거 두 건 다 환불해주세요. 결제 후 14일도 안지났고 수수료 없이 환불이 되어야 하는데 왜 중복으로 결제가 된건지 모르겠습니다.

Request to Cancel Subscription and Refund   Hello,   I forgot to cancel my subscription during the free trial period. The payment has already been charged, and I did not intend to continue using the subscription.   I would like to kindly ask you to cancel my subscription and issue a refund if possible.   Thank you for your understanding and assistance.   Best regards, Anastasiia Reznichenko  EMAIL ADDRESS REMOVED FROM THIS PUBLIC MESSAGE - MODERATOR

HiI have a redemption for the 1TB Photography Plan, which I purchased via a friend who works for Adobe. What I wanted to know, is how long is the code valid for? My current subscription has lapsed, and I prob won't redeem the code until 2026? Is there a time limit from Adobe to use the code? Thanks

Dear Adobe Customer service, I received an alert for ₦417,942 from my bank account which i didn't initiate, payment details below. Braintree order code BL3285085734Reference  133458751694DATE   19th Dec, 2025AMOUNT NGN 417,942.33 which I cancelled right away. Could you please let me know when I should expect my refund as have not exceeded my 14days the policy? Here are the cancellation details:IllustratorCancellation numberAB06728000375CNGAdobe Stock – 10 assets a monthCancellation numberAB06727600420CNGCancellation email sent to<email removed-kglad>Thank you.