Account, Payment, & Plan

Adquirí el plan gratuito de 7 días y decía que después del 23 de diciembre si NO PAGABA se cancelaría AUTOMÁTICAMENTE LA INSCRIPCIÓN . Resulta que ayer, 26 de diciembre, realizaron un cobro a mi cuenta por $18.612 y se suponía que el plan ya se había desactivado. 

Hello can anyone urgently give me a contact at Adobe Customer service to make a complaint! This is deplorable. I've seen similar threads in 2021 and 2024 people cancelling then still being charged I took a screenshot of my cancellation and today I get a 'payment issue' email. Well I cancelled. 

My payment attempts failed multiple times and now I cannot remove or replace my payment method.How Adobe reset the payment method and remove the blocked card so I can add a new one or the same card? 

Hello, I am having a similar issue. I want a complete refund 

Llevo casi un mes con este problema, tenía múltiples reembolsos activos y el dinero jamás me llegó para PhotoShop e Illustrator, solo me llegó el reembolso más barato de todos, el resto de mi dinero jamás lo volví a ver. Los agentes de Adobe no son de ayuda, llevo un mes intentando que me solucionen mi problema y les adjunto pruebas, la única respuesta que recibo de parte de ellos es que mi dinero ya fue reembolsado y que no me van a cobrar nada porque no tengo planes activos, en este punto ya tengo los chats bloqueados de Agentes (al menos la última vez que intenté), y los agentes tampoco me ayudan, simplemente cierran el chat. El otro problema es que constantemente recibo notificaciones en uno de mis bancos por intentos de cobro de parte de Adobe, cuando no tengo ningún plan activo, porque todos los cancelé. Ésta madrugada me cobraron con éxito en otro banco un plan que jamás en mi vida he usado ni conocía de su existencia, no entiendo como lograron cobrarme por eso. Necesito ayuda u

i can't purchase any subscription in adobe firefly it always says We couldn't process your payment. Please check your payment details. If the issue persists, try another payment method or contact your bank.please help

최초 구독하고 일주일 잠시 사용했는데 14일이 지나서 결제가 되었습니다. 환불 부탁드리겠습니다ㅠㅠㅠㅠㅠ

On December 17th, I started a trial of Acrobat Pro, which I canceled the same day. However, on December 25th, I was charged for the Adobe AI service, which was part of the package I had started the free trial of. Why did they charge me, given that I canceled during the trial period? I want my money back.

how do you cancel trail subscription??

My Lightroom subscription was expiring at the beginning of December.   I purchased a new license (black friday special) -- keep in mind it was the EXACT SAME PLAN that I already had.  When I went to apply it to my expiring plan, it created a new plan instead -- which would have been Ok, I guess, if my original plan had expired - but it hadn't, I still had about 10 days remaining.  So, shifting to the new plan would have cost me those 10 days on the license (in retrospect, it would have been better to just have lost those 10 days). I contacted adobe support.  They canceled the new plan (and couldn't reactivate the license key); I was told that it would need to be escalated to Adobe's ‘back end team’ in order for them to create a new key.  I was told it would be 5-8 business days. This was Nov 29.  I've contacted Adobe multiple times since then and have just been told that "they're working on it" or "its been escalated". At this point -- December 2

Hallo,I bought the Creative Cloud Photo Abo 1 TB as a BLack Friday offer.Now I have in my acount my old Photo Abo 20 GB which needs a new payment in January 2026and the new Photo Abo 1 TB which is already activ for the next year. I learnt that I can have both active. But now I found out, that there is no more Adobe Express included in my new 1 TB Abo! What can I do to get Adobe Express? Will it be gone when my old 20 GB isover? Please help, I use it a lot and need it. 

I accidentallly cancelled my subscription. I want to keep it.

I entered a free trial for adobe creative cloud but I have no money, I forgot to cancel it and now it won't let me because "My payment method is outdated" And is sending mass charges to my card everyday trying to squeeze non existent money instead of letting me cancel it.

Hi. I received an e-mail reminder about annual renewal subscription due in January.  It had a "Click here" link to update my payment details.Naturally suspicious, I forwarded it to Adobe report phishing and received the incredibly useless and annoyingly vague reply that "it appears to be genuine". (Needless to say I didn't click)Can anyone from Adobe please tell me:1) Do Adobe still send these type of emails out?2) If so, why, when every other large company in the world have long moved away from this easy for scammers to copy method, are Adobe using it?Thanks

I purchased Adobe Photoshop Elements 2026 but I can't access it. I get the "Your Photoshop Elements 2026 license has been suspended." message.  When I follow the link to reactivate it, I get a 404 - Page not found.Please advise.

확인해주세요Adobe ID: REMOVED주문 번호: AD04633210091CKR   This is a public forum, not Adobe support... do not post private information... Moderator

Hi everybody, I want to buy Photoshop Elements 2024 but cant find it anywhere for purchase, anybody knows how? I have tried Amazon and others but out of stock.

Eu tenho um plano Anual com mensalidades de 57,20 e resolveram me cobrar neste mês 104,00 referente à sétima mensalidade, e no próximo mês TAMBÉM vão me cobrar esse valor. Até mesmo se eu tentar cancelar o plano vão me cobrar mais 104,00 a mais. ESTÃO ME DANDO GOLPE VOCÊS DA ADOBE!

Hey there. I keep getting emails and notifications saying that there is an issue with my payment, but there is not. My subscription is running and the money for the subscriptions are being pulled from my card - every month. I have a lot of outdated cards in the list where I can choose payment option (those are not selected), but can this be related to this. I can not find a way to remove them to check if that is the cause of the problem. The "new" card that I added as payment option is valid for many years to come and there is money on the card for this transaction every month. So, please stop spaming me with theese eamails/notifications.  /Joachim

Hello, I subscribed to a free trial and forgot to cancel it, when the time that I want to cancel it there is no cancellation option in my account. Yesterday I was billed for the monthly subscription. Can I request a refund for this? 

회사의 개별 프로젝트용으로 구독했습니다.사업이 종료되어 더이상 이용을 희망하지 않는데, 자동결제로 인해 구독이 연장되었습니다. 플랜 구독 취소는 완료했습니다.마지막 요금 환불을 요청드립니다. 감사합니다.

I have cancelled adobe acrobat before free trial ends, but only Ai assistant trial ended not adobe acrobat proIt's charging me, kindly look into the issue

I have two payment cards connected to my account and would like to remove one of them, how do I do so?

Hello Adobe Support Team, I hope you are doing well.I would like to ask for guidance regarding device usage for Adobe Lightroom. I currently own four computers; two Windows and two Mac devices. Due to my workflow, I actively use three of these devices for Lightroom (cloud-base) editing on a regular basis.I understand the current device activation limits, however I wanted to ask if there is any possible solution to use Lightroom on three devices under an individual plan, without upgrading to a Team plan.Another challenge I face is that I frequently have to log in again and re-enter my password when switching between devices. As someone who moves between systems daily, this becomes quite time-consuming and interrupts my workflow.Is there any recommended setup, setting, or alternative approach that would:Allow smoother use across three devices, orReduce the need to repeatedly sign in when switching computers?I would really appreciate your advice on the best possible solution wit

I want to refund my funds, you've Auto deduct to my gcash account. The amount you get to my gcash account is 3,400 Philippines money.