Account, Payment, & Plan

Hi, quick question, I have the exact same problem. How did you solve it and how did you contact the technical support team? The backend is so confusing.

어도비 구독 갱신 시 기존 결제 방식을 사용 할 수 없어서 카카오페이 결제를 새로 추가해 결제를 하였으나 구독 갱신이 안되고 계속 결제하라고 뜸로그아웃 후 재 로그인, 카카오톡 계정 연결 시도에도 안됨

i have cancelled my plan but still i haven't recieved any refund and also why do i have same plan shown twicw like i cancelled adobe ai plan which was already with the acrobat plan but still i have another plan of 400 something which has the same name as te adobe ai pro or something like that plz help me i want my refund

I’m currently on an Adobe Student plan, and my subscription is set to renew in mid-January. I will still be enrolled as a student throughout 2026 and would like to continue on the student plan at the student rate until I graduate. I can provide enrollment documentation if needed. However, I haven’t been able to find a billing email, forum category, or support chat that clearly addresses this, and I also can’t find any written guidance explaining how to extend or re-verify student eligibility. Does anyone know the correct process or how to contact the right team to handle this?

Hello all, Adobe just charged my account (like 20minutes ago, I forgot to cancel it) with the fee of the annual plan, and started a new year of subscription.I didn't wanted to renew it, but he cancellation fee is over $100. Is there any opportunity to cancel the whole year without a fee? Thank you.

플렌 변경하고 취소했는데 환불도 안 들어오고 원래 가격의 플렌도 결제가 되었어요ㅠㅠ환불 부탁드립니다🙏🙏

I've been charged three times now and need a refund for two payments. How do I do this? How do I contact ANYONE at Adobe to discuss, without using a phone?!

I'm missing invoices from Adobe Rush for October and November, how can I get them?

BonjourJ'ai renouvelé mon abonnement mensuel "Formule Photographie" en mai 2025, par un abonnement d'un an. Au moment du paiement, il a été précisé à l'écran ceci (pour me rembourser le mois en cours déjà payé):  Vous recevrez un remboursement de 11,39 €Ce remboursement correspond au reliquat de période payante de votre abonnement Formule Photographie (20 Go) ; vous le recevrez dans les 5 jours ouvrables.   Ne voyant rien arriver, j'ai contacté ADOBE par chat le 22 septembre dernier. On m'a demandé de vérifier auprès de ma banque si j'avais bien reçu le remboursement car pour eux, il était bien parti le 16 mai. Malgré ma copie écran des mouvements bancaires avec ADOBE, montrant qu'il n'y avait aucun remboursement de leur part mais que des prélèvements, impossible d'avoir une conversation pertinente car le CHAT tournait en rond et me redemandait de vérifier auprès de ma banque.J'ai vu dans la communauté que malheurement, je n'étais pas la seule à avoir

구독 취소는 됐는데 카드 취소 환불에 대한내용은 메일이 안왔어요.결제된 카드 취소는 어떻게 되는건가요?

Já efetuaram a cobrando, MAS NÃO CONSIGO TER ACESSO AOS APLICATIVOS. Já não basta que fizeram a cobrança do valor incorreto, muito maior que o valor normal, já é um escárnio a Adobe não oferecer suporte para o Brasil, agora ser cobrado por valores incorretos e não conseguir usar os aplicativos, é allgo absurdo

Issue with my Lightroom signed in with correct account Apple ID but one year subscription and it always says no subscription how can I fix this.  Apple support said all is good on their side 

안녕하세요.학생용 요금제를 이용 중이었고, 이번 달 요금이 결제된 직후 바로 취소했습니다.그런데 취소 후에 추가로 한 달치 요금(또는 해지 수수료)이 더 청구된 것을 확인했습니다.약정형 요금제라는 점을 인지하지 못했고, 결제 직후 바로 취소했으며 실제 사용도 거의 하지 않았습니다.이 경우 환불이 가능한지 확인 부탁드립니다.학생 요금제를 이용 중이었던 만큼, 한 번만 배려 차원에서 환불 검토해주시면 정말 감사하겠습니다.

I have maintained an account with your company since April 2022, initially paying $19.99 per month. However, starting January 2023, I noticed that the billing amount increased to $34.99. Unfortunately, I am uncertain about the email address associated with this account. I attempted to use the email I believed was linked, but it redirected me to a trial version. Could someone assist me with this issue?  

I subscribed to the 7-day free trial of Adobe Acrobat Pro + AI Assistant for Acrobat and was charged €32.87 immediately on December 12. I canceled the subscription within 3 days and received a cancellation confirmation email, but no refund was mentioned. I checked my bank account and there is no refund in it.Could you please help me with this issue?

Voglio mantenere l'abbonamento alla Creative Cloud, ma voglio disdire soltanto l'abbonamento a Indesign che non uso più (non l'ho nemmeno istallato); Ho annullato tutti i pagamenti automatici verso Adobe attraverso Paypal, ma non voglio avere la sorpresa di trovarmi a gennaio 2026 con un pagamento a  Indesign che non ho più intenzione di sottoscrivere. Mi potete aiutare a disdire l'abbonamento a Indesign?

please cancel this plan i dont want this plan and i want refund  

Eu preciso mudar a minha senha, como eu faço?

I had taken a the monthly trial and then cancelled but got a charge for two memberships one for adobe pohtoshop and than another random one for stock images which I don't belive I ever applied for. When I try to cancel these memberships there is an annual early cancellation fee of $104 if you cancel after 14 days of purchase which is not only more than the actual membership itslef but I indeed am trying to cancel it the same day of the charges so the fee shouldn't be applied If I read it right. So I am requesting a refund for the two recent memberships I wanted to cancel without having to pay the $104 since the payments went through today not 2 weeks ago, thank you.

Hi, I cancelled my Adobe subscription and would like to check the status of my refund. I am a student and this charge was unexpected. Could you please help waive the cancellation fee or speed up the refund? 😖

I have a paid subscription through Apple with Lightroom but with my new iPhone nothing transferred over? Lightroom has no record of my subscription but my subscription  renews April 2026. Lost all my presets. No record of my subscriber status. 

구독 취소되서 수수료 발생한거 다시 환불 하고 플랜 변경하고싶은데 될까요??

why  paid 2x this december, 18 and 23, because i upgrade, suppose to be i will pay only in january for the new plan

Adobe falsely debited the subscription amount even when i cancelled the free trail , then when i contacted the customer care they asked for my card details twice on email after call with customer support from offical number , i got the mail from this email : customercare-chatsupport@adobe.com  and it had this link to enter card details : https://www.adobe.com/go/securepaymentfirst i entered my same card that was debited , then they send another mail saying refund is not processed on that card , and now they are asking for another card Is this a scam ? Should i be worried ?I have already entered the debit card details as its my alternate account and the emails and links seem legit, i feel worried? Can some adobe official verfiy what is going on , is this some internal scam that the adobe support team is running or something ? It seems very suspicious and un professional.attached the mail i got.

Hello, I subscribed to a free trial and forgot to cancel it, when the time that I want to cancel it there is no cancellation option in my account. Yesterday I was billed for the monthly subscription. Can I request a refund for this?