Account, Payment, & Plan

Hello, I subscribed to a free trial and forgot to cancel it, when the time that I want to cancel it there is no cancellation option in my account. Yesterday I was billed for the monthly subscription. Can I request a refund for this?

Hi, I'm rather angry. I cancelled all my subscriptions but I've been randomly charged every month again. I went back into my account and it tells me that I now have signed on to Adobe stock??? I have never EVER asked to have a subscription for these ever. I'd like my money back please this is really unfair, please cancel my subscription, I'm not paying 100 and whatever it is to stop it because you've basically scammed me out of money in the first place. I cancelled all my subscriptions in the first place because I don't have the money for this, please stop and stop taking money from me for things I didn't ask for!!! If anyone knows a way I can contact a real life person it would be much appreciated. Thank you. 

Fui cobrada duas vezes e o serviço não esta ativo .Favor me respondam quero o cancelamento e meu dinheiro de volta .

I’m trying to pay for a Substance Painter subscription, but the payment doesn’t go through. Changing the card didn’t help, and the bank situation is the same — the bank confirmed that they didn’t even receive a charge request, which means the problem is entirely on Adobe’s payment processing server.I’m located in Ukraine. This is the first time I’ve encountered this issue; previously the payment went through without any problems (a few months ago and earlier).

플랜을 변경하는 과정에서이번 달에 26,400원이 두 번 결제되었습니다.또한 구독 시작 후 14일 이내입니다.중복 결제된 금액과현재 활성 플랜 모두전액 환불로 취소 요청드립니다.

Hey ,I purchased creative cloud student version and the free trial got over and the amount for the month has been deducted.I have the invoice also but the apps are locked and I cannot access them .Please help

Hi, I want to change my previous plan because its too expensive for me. I bought it for a year ago. But it says i should pay my recent plan for a plan change and i cant afford this new price which is 11k Turkish Lira.  I want to buy 'one year plan' again the 7k one.

환불 부탁드립니다 구독한번 잘못했다가 지금 수없이 몇달동안 돈이 여기에서 빠져나간것 같은데 환불좀 부탁드립니다써보지도 못하고 

Buongiorno, Vorrei annullare account e recedere immediatamente perché aderito per errore. Ringrazio.

Hello, I am writing to request a refund for my recent Adobe subscription purchase. Unfortunately, I missed the same-day cancellation window. At the moment, I am in a difficult financial situation and do not have the funds to afford this payment. Because of this, I sincerely hope you could make an exception and process a refund for me. I truly apologize for the inconvenience and appreciate your understanding and support. I would be very grateful for your help. Thank you for your time and consideration. Kind regards, <email removed by moderator>Kyungwon Park

Eu sou assinante do Lr e estou pagando 50,00 a mensalidade e no meu plano nao baixou para 34,00 como foi anunciado que teve alteração. alguém pode explicar?

Hello,I am writing to request a cancellation of my subscription and a refund for the recent charge. My subscription was automatically renewed two days ago, and I noticed the price has increased. I have not used the service at all since the renewal took place. Therefore, I would like to cancel the subscription immediately and request a full refund for this month's payment. Please let me know if you need any further information.Thank you.

Dear Adobe Support Team, I am writing regarding an incorrect charge on my Adobe account. I am being charged ₹398.84 for AI Assistant for Acrobat, even though I intended to use only the free trial. When I try to manage or cancel my plan from my Adobe account, the Plans page shows an error (“Unable to load data”), so I am unable to cancel the subscription myself. Please do the following at the earliest: Cancel AI Assistant for Acrobat immediately Refund the ₹398.84 charge for all the times -> 22 Dec and  23 Nov were the dates I was charged for Send a confirmation email once the cancellation is completed My Adobe ID (email): Thank you for your help. I look forward to your confirmation. Best regards, Sania [Edited by moderator: Please refrain from sharing your personal details here, as this is a public forum accessible to all.]

This company is cheating and playing with customers money. Refund processing is going more than 4 weeks and i am not sure why and what the hell the finance team or CX team are upto   Every monday i need to open chat and describe from full and finally i get a response that it will done on 2-3 working days.    Patheric support we get   [abuse removed by moderator]

그만 사용하고 싶어서 플랜을 취소 했는데 취소하니까 환불은 안되고 오히려 한번 더 결제가 됐습니다.이거 두 건 다 환불해주세요. 결제 후 14일도 안지났고 수수료 없이 환불이 되어야 하는데 왜 중복으로 결제가 된건지 모르겠습니다.

Request to Cancel Subscription and Refund   Hello,   I forgot to cancel my subscription during the free trial period. The payment has already been charged, and I did not intend to continue using the subscription.   I would like to kindly ask you to cancel my subscription and issue a refund if possible.   Thank you for your understanding and assistance.   Best regards, Anastasiia Reznichenko  EMAIL ADDRESS REMOVED FROM THIS PUBLIC MESSAGE - MODERATOR

HiI have a redemption for the 1TB Photography Plan, which I purchased via a friend who works for Adobe. What I wanted to know, is how long is the code valid for? My current subscription has lapsed, and I prob won't redeem the code until 2026? Is there a time limit from Adobe to use the code? Thanks

Dear Adobe Customer service, I received an alert for ₦417,942 from my bank account which i didn't initiate, payment details below. Braintree order code BL3285085734Reference  133458751694DATE   19th Dec, 2025AMOUNT NGN 417,942.33 which I cancelled right away. Could you please let me know when I should expect my refund as have not exceeded my 14days the policy? Here are the cancellation details:IllustratorCancellation numberAB06728000375CNGAdobe Stock – 10 assets a monthCancellation numberAB06727600420CNGCancellation email sent to<email removed-kglad>Thank you.

Fiz a assinatura por engano,e cancelei minutos após aguardo reebolwo

저는 현재 크리에이티브 클라우드 모든 앱(100GB) 을 구독 중이며 , 월 78,100원이 청구됩니다 .최근 제 현재 요금제에 학생 할인이 적용되지 않는다는 것을 알게 되었습니다. 저는 학생 자격이 있으므로 "크리에이티브 클라우드 학생 및 교사 요금제(65% 할인)" 로 변경하고 싶습니다 .변경 사항을 적용하기 전에 다음 사항을 명확히 하고 싶습니다.현재 사용 중인 플랜이 아직 유효한 상태에서 Creative Cloud 학생 및 교사 플랜(65% 할인)을 구매하면 두 플랜 모두 동시에 요금이 청구 되나요 , 아니면 기존 플랜이 자동으로 취소되거나 다른 플랜으로 대체되나요?학생 할인을 제대로 적용하려면 현재 요금제를 수동으로 취소한 다음 학생 요금제를 구매 해야 하나요 , 아니면 기존 계정에서 취소 없이 요금제를 변경할 수 있는 방법이 있나요 ?요금제 전환 과정에서 중복 청구나 남은 요금 기간의 손실을 방지하기 위한 권장 절차가 있습니까 ?제 학생 신분은 문제없이 확인되었습니다. 학생 할인을 적용하는 가장 적절한 방법에 대해 안내해 주시면 감사하겠습니다.응원해주셔서 감사합니다. 답변 기다리겠습니다.

 Hi, I'm trying to cancel my Adobe Plan on my personal account, every device I do it on keeps coming up as an error, I am using a good hotspot to and it still comes up like this. Oh my god. I hate adobe so much. I don't know what to do. 

Hi, I've subscribed to the Adobe Creative Cloud Pro Plan for an annual, billed monthly plan, which will be renewed in Mar 11, 2026. I've tried to cancel now, but it's said that there is a cancellation fee due to the original subscribed agreement. So, does anyone know when it is safe to cancel the subscription without a cancellation fee? Thanks in advance.

bought 10 cancelled 10. why? 

Hello, it's been a week since i've requested a refund to my adobe subscription because i have forgotten to cancel the free trial subscription but after i've received the email that adobe has credited money to my card, i instantly cancelled the subsciption and it shows that the money will be refunded to me, after 3 days it shows to my paypal that the money is sent to my card, but its been 5 days and it still not appeared in my card

im also in the same situation kindly guide me how to process futher more