Account, Payment, & Plan

I work for a NFP charity in Australia and was pleased to read https://www.adobe.com/au/nonprofits/acrobat.html which says "Work more efficiently with Adobe Acrobat Pro, now available to eligible non-profits at a special price — A$21.99/yr incl. GST."I completed the NFP eligibility process with Goodstack and was able to purchase 3 x NFP licences at A$21.99/year incl. GST however the Adobe Billing system kept billing me 3 x AU$21 EACH MONTH.  I explained to 3 Adobe Support agents that this was an annual fee as per https://www.adobe.com/au/nonprofits/acrobat.html but they were unable to change the billing to annual. In the end I just had to cancel the purchases.  There seems a disconnect between Goodstack and Adobe. Has anyone had this issue and how did you resolve please?

Этот код из страны или региона, которые не совпадают с вашим Adobe ID.я в казакстана мне подарил активатсия кода кампаний NVIDIA 1 МЕСЯЦ<codes removed-kglad>    

Hallo,Ich habe mir (leider) während der Amazon Server Probleme (20.10.) Adobe via PPRO (Adobe After Effects) gekauft, da es nicht funktionierte, testete ich das ganze 3 mal. Heute stellte ich fest, das Adobe mir 3 rechnungen gegeben hat, alle im wert von jeweils 25,99€. Ist das ganze korrekt? Weil wenn nicht, was kann ich da gegen tun? Beste grüße,dbx

I was not able to cancel the subscription because it kept trying to use a card that declined. So the system didn't give the option. Now that it successfully took the money I was able to go in and cancel. I would like to request money back 

Hello I got cut $36.72 and I didn't buy anything from adobe.thank you.

 I canceled I canceled a 7-Day free trial before the 7 days I had to ask a agent to cancel it because it wouldn't cancel when I tried to in my online account.  But I got charged for the monthly fee anyways. The email associated with the account is beholds8@gmail.com.  Please refund this and make sure the subscription is in fact canceled so no further payments come out.  Thanks   

 hi everyone,  hope everyone is doing good..  I want to know difference between premium yearly 100 GB plan and photo enhancer and erase object plan one year .. as soon I will be renewing my yearly subscription from 40 GB plan to 100 gb plan (I canceled my current subscription of 40 gb yearly as I need more space) I am using IPhone (if this info is any help) I have attached the screenshot..  also I want to know, how can I change my plan to student plan to avail different adobe plans at reduced prices for student, and I have my student ID card.  

Buenos diasEl 13 de agosto adquiri la version gratuito de 7 dias, puse los datos de mi tarjeta , ese mismo dia cancele mi suscripcion tengo correo de respaldo, sin embargo el 21 de agosto, septiembre y octubre me estan debitando 29.99$ y 6.99$.en mi cuenta me sale que No tengo ningun plan vinculada a mi cuenta.favor con quien debo dirigirme o que pasos a seguir ya que me estan cobrando 3 meses por una cuenta que ni tengo.gracias

Ik probeer mijn account om te zetten in een jaar account omdat de verhoging van het maand bedrag wel erg fors is 

Hola , quiero eliminar un método de pago

I subscribed to Adobe Acrobat Pro free trial in March (I can't remeber if I cancelled), and I only used it once. I know that my subscription was suspended due to failed renewal, because I regularly check my mail. I checked my bank account today, only to discover that I was billed 2 days ago, and this happened without prior notice. How do I get a refund please, because I don't intend to continue the plan, which is why I didn't renew when it elasped.

Hello, I was very surprised to discover October 20 2025, a charge of 428.59 CHF made on October 18 2025, more than a year after I purchased my first annual plan on September 11 2024. I truly thought I had successfully canceled my account, and the fact that this payment occurred over a month after the renewal date clearly shows that my cancellation request was not processed correctly. I would like to clarify that I have not used this account for several weeks, since my art school now provides us with an institutional Adobe account. As a student, I therefore already have access through my school and no longer need or use this personal subscription. This amount represents a very significant expense for me, one that I simply cannot afford. I sincerely hope that a full refund can be issued, especially considering that I have not used the service at all since the renewal of an account I believed was canceled. Thank you very much for your understanding and assistance. I truly hope t

Olá, Gostaria de solicitar o reembolso de renovação de assinatura do Adobe Acrobat Pro que eu já havia solicitado antes da renovação de teste gratuito. Depois do cancelamento, ainda houve 4 cobranças, conforme print. 

Extremely disappointed with Adobe’s service. I’ve been charged twice for my Lightroom subscription via the official Adobe site, yet my account remains inactive even after multiple verifications.Both payments are successfully reflected in my bank statement.

Does anyone know how to contact the customer support? I have a payment issue and the phone support for my country doesn't work, https://helpx.adobe.com/contact/phone.html , the live chat doesn't work either and I keep being redirected to this community which is not the appropriate space. Does anyone have a suggestion? Thanks

Bonjour je ne suis pas satisfaite J'avais envoyé un mail car le service ne fonctionne pas et je voulais du coup annuler l'abonnement vu que rien ne fonctionne...  Et là je vois que j'ai été prélevée.  A qui dois-je m'adresser.  

I am the Administrator/user of a Creative Cloud for Teams Pro account. By mistake, I also purchased a Photoshop (Single App) license, which is already included in my Pro plan. I need you to cancel the Photoshop product line from my team's billing history and confirm the refund for the redundant charge. I have already unassigned the license in the Admin Console.

Good morning,Yesterday, I paid for an Adobe Lightroom package for €14.74. I did this through the browser, not the app.My first problem is that I can't access my account. At least, I can, but it says I still have to pay. So I can't edit anything, even though I can see my bank statement. Problem two is that €14.74 was debited from my account twice instead of once... Could you help? When I access my account in Lightroom, I don't see my subscription anywhere. There's also nothing listed under memberships.Hopefully, this can be resolved! Best, Ruben

I forgot to cancel my free trial, and now it has charged me. I can’t cancel it due to a billing issue because I don’t have enough funds to pay. I’ve tried contacting an agent, but every time an agent joins, it just sends an automated message and then leaves.

I cancelled my prescription before trial ended and got a e-mail with confirmation but I just noticed that montly payment still had been done for two months. What do I do? Who should I container?

Hello,I am trying to cancel my trial version (within the 7 days period) but I weirdly have an error message when I click on Cancel, making it impossible. I tried to talk to the AI assistant, another error message when I ask the question, and the French phone number also doesn't connect. I try to cancel from Chrome and Edge and it's not working either. Can someone help me ? I wasn't even able to use adobe correctly, a lot of stuff was locked because... trial version. Thank you very much !

Hello,I started a free trial of Premiere Pro, and I have 2 days left in the free trial. I have been trying to cancel it, but every time I try I get an error "Unable to load data, An error occurred. Please try again later". I already tried using different browsers and devices.I need my trial to be cancelled before I'm charged. Who can help me with this?Thank you in advance.

Buenos días, tenía un plan fotográfico de 20Gb y pensaba pasar al nuevo plan de 1Tb, para lo cual compré un nuevo código. El día que expiraba el plan original, intenté poner el nuevo código pero aparentemente no ocurrió nada, y segúia viendo el plan anterior. Pro otra parte, el sistema me dijo que faltaban mis datos de cobro. Le introduje unos datos de cobro de Paypal pensando en que simplemente los almacenaría el sistema, pero se me cobró directamente una renovación anual del plan de 20Gb. Inmediatamente cancelé el plan. Mis preguntas: Recibiré un reembolso completo de la renovación del plan de 20Gb?Podré activar entonces el nuevo plan de 1Tb con el código que compré (ahora me dice que el código ya ha sido utilizado)? Gracias

My account: <email address removed> has been charged $43.67 for subscription. Even though I have canceled the free trial on Oct 10, 2025, I still got charged on Oct 18. Please help me get a full refund.  Thanks!

I just upgrade my plan from Indesign to Creative Cloud pro, it processed through my paypal and I can see it updated on my online account when I log in but Creative Cloud desktop won't update and I can't access any of the apps to download. It keeps saying I need to upgrade still and I got the receipt of payment and invoice number for it all. I need to access these apps asap so can someone tell me what is going on.