Adobe Scan

When accessing Adobe Scan files through the Files app in iOS on an up-to-date iPhone 15, I consistently get the error "couldn't communicate with a helper application" when trying to download the drive offline (clicking cloud with arrow button). The Drive shows an error state at all times. I have tried reinstalling the app and turning the Adobe Scan drive off and back on again in the files app, which did not change anything. Screenshots attached.

I would like a refund. I didn't even use it. I signed up for the 7 days trial but I was charged immediately. I would like a refund 

Dear Adobe Support Team, I mistakenly subscribed to Adobe services by clicking on the Autopay option. Initially, ₹2 was deducted as a verification amount, and today ₹6,200 has been charged from my account. I have already canceled my subscription and kindly request a refund of the deducted amount. Please let me know if you require any further details to process this request.  

Hello, I have more than enough storage on my device and I am signed into the correct Adobe scan account but my files are missing all of a sudden. I was in the process of scanning a document and then the wheel began spinning in the middle of the screen saying loading files for several minutes but none of my files appeared. I also signed in and out, deleted the app and downloaded again but the same thing happens where the loading files circle continues to spin and nothing else happens. It looks as if I never scanned any documents. Is there a technical issue with the Adobe scan app right now?

Howdy,when trying to "share a copy" of a scanned PDF, after I select email/outlook and try to enter an email address in the "to" field, the window always closes and I have to select "email" and do this again and again until it finally works after 5-10 attempts 

Since July 13th all my new scans on Adobe Scan (iPhone, free version) were not uploading.  They all said Uploading with the rotating progress circle never stopping.  Now after updating iOS I started Adobe Scan and it has asked for my login again.  I logged in and there are no documents after July 13th.  I did not have the save to photos option checked.  I don't see these pdf's anywhere else on my phone's files.  How can I get all of them back, help!?

Hello Adobe, My Name Is Shubham, From Agra, India. I'm Using Adobe For A Long Time, My Problem With Adobe Is, I Had Been Dleted A Adobe Scan File By Mistake Which Is Very Precious. How Can I Backup Or Recover That File? Thanks & Regard Shubham Sharma [P.I removed by Moderator]  

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Today I subscribed to Adobe Scan which was showing a 7-day free trial with ₹2 verification charge. But i was charged ₹890 for the annual subscription without completing the trial period.I have already requested a refund from Google Play, but I want Adobe to review this case as it clearly seems like a mischarge. it is like a scam is not it?Please help me get my refund processed at the earliest.

I'll keep it super short  https://www.adobe.com/devnet-docs/adobescan/ios/en/siri.html it clearly says Adobe scan support iOS shortcuts  yet I cannot find it are they advertising something they are not providing I wonder? 🙂

Hi, i think i created a new account last month but today it disappeared. Just one scan i did in that one. I cant remember the email address so is there any solution to see that document via icloud or any other system? Thanks

I just spent 8 hours going through & scanning years worth of receipts for taxes -- To find that now when I try try to use the app again -- It continues to be "loading" and remains "loading". All of a sudden my folders with various scanned pdfs are no where to be seen. WTF. I have been paying Adobe pro for years now. And this is the first time I have used this feature part of the package. I have tried deleting the app. Resetting my phone. Updating my iPhones software. It is stuck.

Help, all my scan have disappeared out of no where and I even tried reinstalling the app on both ios and android devices. Unfortunately, I was unable to get those scans. 

Akhtar husain 

Well trying to take training classes online I'm on Social Security so I used to work for Local 177 at Des Moines but right now I'm on Social Security so I don't do too much and nothing

Dear Adobe Support Team, I’m reaching out regarding a recent subscription charge for an Adobe service (likely Adobe Scan or Acrobat) made through the Google Play Store. I initially signed up for a free trial but unfortunately forgot to cancel before the billing date. I’ve contacted Google Play Support to request a refund, but they informed me that since the service is managed by Adobe, I need to request the refund directly from your side. Details of the transaction: [Moderator:- Removed personal information] I have not used the premium service after being charged, and the subscription has now been canceled. I kindly ask that you review this case and assist with the refund process. Thank you very much for your support.Best regards,

Hi thereI had been using this scan app just fine until I got a new phone (16) and I repeatedly get the error  to switch to full screen mode with no other prompts or instructions.  I followed all the instructions provided online and nothing. I use this almost everyday for work so please fix it. and yes I updated the app and set display to default and restarted and and and …if there is a post on this already it did not come up on a site search.  

Hi. I recently switched to a new email and i was wondering how can i keep or get access to my old scans? Deleted my old email address. Adobe account still works but cant access my email.

Estou com problema no Adobe scan pago tive vários pdf escaneados que sumiram do nada. Quero o contato do suporte para resolver isso. 

Me podría ayudar a recuperar mis archivos ?? Ya que no entiendo cómo se borraron y por lo tanto no sé cómo recuperarlos 

Hallo, leider öffnet die App meine Kamerade nicht. In meinen Einstellungen ist alles frei gegeben. Ich kann nicht mal, gespeicherte Fotos hochladen. Es steht immer ,,die Kamera muss im vollbild sein, um zu Scennen,, ! Was ist damit gemeint? Ich hab auch schon die App gelöscht und neu Rundergeladen. Hilft alles nichts 

I get "Please switch the app the full screen mode to use the camera" every time I try to scan something. It started  a few days ago. Before then the app worked flawlessly. I use this app for scanning all day every day. I'm having to use another phone currently and that is a pain. Can anyone help? I've searched every setting, both the app and the phone., unable to find anything that looks remotely similar to this. HELP!

I have scan multiple times and saved in one file but can only retrieve first page

I can't able to spot my adobe scan while sharing files.

How can I get in contact with literally ANYONE?! I need to request a refund!