Bug Reports

I have two assets with a title in a specific font in my brand assets. Both have formerly worked.  They worked in two previous posts today. Working on project #3. One of the assets is loading with a different and italicised font. The other is not even loading into the project. It appears as the outline of the shape that it is but will not load. I've opened multiple projects to create and it will not load. Must abort creation for my social this week.

I read a lot of discussions about this subject, and tried a lot of 'work arounds', I checked ALL the parameters that could 'influence' my result, but I'm still very disappointed how I can get a decent MS Powerpoint-file out of AE! Not even to mention, a simple export-to-ppt is NOT available, but I have to take several steps and work-arounds to get my presentation from AE towards this worldwide used Office Standard !!I tried it via export to pdf, then opening files via Adobe Acrobat and use the 'convert to ppt' etc etc, still the fonts are messed up or - in the best case - are suddenly some kind of grouped together, so I can't do any edits anymore to the content, etc etc ... I lost serval hours of this trial & error-quest, but I'm lost ...I'm using Canva Pro for years now - but I have to make the change to AE in my professional job - and I did NEVER faced these issues there. It's really that easy in Canva; save as ppt-file ... no hassle, no friction, no issues ... Take a l

Hello For the last couple of days, any image which I've imported into an Adobe Express project from a Library are appearing blurry and pixelated. The image remains pixelated when the project is downloaded as a JPG, so it doesn't appear to be just a display issue. If I store the same image locally on my PC and import it into my Express project, the image looks fine. Is there currently an issue with images stored in Libraries? I'm using Adobe Express on a PC using Chrome (Windows 11 Pro, version 10.0.26100). I've also tested it in Edge and get the same issue. Other members of my team are also having the same issue using images stored in our libraries. ThanksGary

These mentally challenged developers think I will pay for their groggy experimental software. What a joke. Adobe software is the groggiest, most annoying, system killing, amateur software out there. Its ridicilously overpriced. Fails you when you can least afford to have it fail you.  "ReconnectingWe’re updating your file with any changes made since your last visit." Nice.... You suck Adobe. 

Working in adobe express and an entire file reverted back about 4.5 hours with no version history to show for it. The strange part--the file name remained changed from my now-deleted work, even though I renamed it in the middle of all of the work being created. I'm so frustrated. It's a birthday gift for my wife, and I have days of work into this. Just found my best flow. Hopefully someone can help. Clearing cache and cookies didn't work, opening in the app, checking deleted files, nothing. It all just disappeared when switching between files.

For a few days now, I’ve had some trouble with Adobe Express not loading assets. I’ve used Express almost every day for the past two years and I haven’t had this issue before.I first noticed it when I was copying and pasting elements from one file to another — some of the things would not paste and I would get a red error banner at the bottom of the screen, and then I would get a “Something went wrong” message and the file would refresh. Instead of copy and pasting, I would try to select the same asset from my asset collection, but I still get the same error. This has happened on multiple assets and on multiple files.I’ve tried clearing cache and cookies, switching browsers, trying incognito mode, logging in and out, and restarting, but nothing has fixed the issue. Any ideas on how to fix this?

Hallo! Ich habe gestern ein Video in Adobe Express hochgeladen (kein Stockmaterial), geschnitten und bearbeitet. Leider steht seit gestern beim Klick auf Download oder Teilen: "Wir arbeiten an deiner Datei. Du kannst sie bald herunterladen." Was ist der Fehler und wie kann ich die Datei herunterladen? 

Hi all, I keep getting the download error from Adobe Express when I try and download the poster/flyer I created. I've tried downloading it as a PNG and a printable PDF and both generate the same error:How do we fix this? 

Hi,I think there’s some new behaviour in the desktop web version of Express. Every time I click a layer or group in my project, the canvas keeps shifting left and right, I’m guessing it’s to make room for the left-hand menu appearing.The problem is, it’s making editing really difficult because it’s hard to predict when, if, and which way the project is going to shift. Sometimes there’s also a delay, and I end up clicking the wrong thing as a result.Is there a way to disable this behaviour?I’ve attached a video to show what’s happening.Thanks in advance!Kind regards,Nigel

Once you size a shape small enough, you can no longer easily adjust the width or height without zooming in. Should be a manual input for shape dimensions or the drag options shouldn't disappear.

As you can see in the first photo, I have my bulleted text box under 'skills' column as I would like (top and bottom align with column at left). However, when exporting to a PDF, the text jumps and reformats ending up totally different than how I have in my file. I do not have any filters or blending modes on. It's just  a simple text box. I've tried restarting web browser. Logging off/in back in and the issues persists. Super annoying glitch  ^ as its formatted in Adobe Express^ as its shown in Adobe Acrobat upon export. Notice the skills column at right jumping up so it no longer aligns  

I'm having an issue with the ChatGPT connection. Once it has generated the templates, I get an error message when I click on it to open in Adobe Express. This is the error message I get:403 ERRORThe request could not be satisfied.Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.Generated by cloudfront (CloudFront) Request ID: R9lmwTD9wvMlwLei3mlplNHtPkw38TAFBk89T164c9QkJZEISetNew== 

Beta logo maker in Adobe Express doesn't work for me. It always appears "creating your logo..." and never worked.

But really. I was quite specific. I wish to use three words: Live Love Link... and I posted an image containing said words... But your "alleged" AI generated an image and video that contained the words LVVE LOVE LOAN. But really, what? I understand that we are not in control here, but in the really real world, when we specify the words to be featured, why in the world did it decide to get dumb the moment it was supposed to be intelligent. Maybe it is me, but I just can;t see wasting another moment teaching your system how to work. When it is ready to actually offer a solid, credible, smart result of the input, let me know. I've spent too much time just writing this message than it was worth. Mind you, I've been using photoshop since version one. Like the OG version. I know this is not photoshop, but it is supposed to be all that and a bag of chips. Right? All i will say is that VERSION one predated "layers." This is the foundation of editing and composing... and it took a lon

The download progress up reaches 90% and then the error message appears. I have tried different browsers as well as desktop app. It's not a problem isolated to a specific file. Pretty frustrating.

Dear Adobe team,I had purchased Adobe express but I'm unable to use . kindly guide me.  

Having shared a template with a colleague for View and Use, they are unable to edit a text layer. The layer uses a custom font, is locked but allows editing of the text.They have no means of uploading the custom font within the brand for which they are only a user, not an editor.As a bigger issue, it's odd that all individual users each have to upload the custom font, rather than the creator's upload taking care of it for all users.

The Download option is missing from the Files menu.I have Win 10 Pro. I'm using Opera, Chrome, Edge but I get the same problem.I clear the browser's cache in all 3 browsers. Didn't help.I rebooted my computer. Didn't help.Nothing seems to recover the Download Button.

I created an image using the AI generator and downloaded it without a problem. However, when I go into my computer files to open and work with it again there is no image, just the plain white background of a blank photo. With the updated AI interface layout, is there a selection I am missing or some other user error, or are other people having the same problem?

For multiple days in a row I am unable to download the file in any type JPEG or PDF nothing works. I am using microsoft edge as it is set up on my work pc as primary browser, I updated the browser as well as windows, cleared the browser of cookies still the same issue. 

Receiving a "Replace Asset" error message every time I try to download the file. I am having a hard time finding which asset might be causing the issue. What would be my best bet?

I HATE the new version of this app! I used to love adobe express, it was my favorite app and I used it almost every day. My favorite feature was the collage maker because I could give it my images and it would create the most perfect collage perfectly suited to the images I gave it. Now, I have to shuffle through different layouts hoping one of them will somewhat suit the images I'm trying to use. Also resizing is harder, so I can't make them the perfect size for my instagram stories. I hate it, please give us the old version back. 

Your Stuff is not working 

Hi, I encountered this message in the app and on pc: We’ve encountered an unexpected problem. Try refreshing the page or return back to home. UUID: 2bb9535c-a1c7-45ab-947f-6afebf085184