Bug Reports

I translated a short document in AE.  The 2nd short document kept prompting me to select pages; the first didn't, and there is no way to do so except at the bottom and I did that.  Glitch.

I've been trying to edit a project by splitting and rearranging the voiceover audio, but all of a sudden it stopped working and is not letting me make any audio edits at all. Then I try to download the video project, but I get the pop-up that says it's still autosaving (it has been for the past day, so I know something is wrong). I edited at first on the browser version, then cleared the cache and cookies, restarted it, and made a copy of the project, but the same pop-ups still show, I still can't edit properly, and I'm unable to download the video project.  Browser on mac: ChromeOS: macOS

I have tried clearing my browser cache, going icognito, trying multiple devices and nothing is allowing me to reconnect my previously connected business account to my adobe express. Can someone help here on what I should do next?

Could we make it possible to drag the canvas further to the left in the viewport? Currently, when zoomed in any further than "fit", the right-side canvas edge gets obscured by the Layers menu/overlay, and makes it impossible to select any elements on that edge since clicking the edge interacts with the Layers menu. Allowing the ability to drag the canvas just a few more pixels to the left would provide access to the right edge without having to close the Layers overlay. Hope that makes sense. This would help alleviate some frustration when working on designs. Thanks!!

Hi Is anyone else experiencing errors when auto-publishing on Instagram through Adobe Express? I tried to reconnect the account, but that hasn't fixed it 

Hello, I just wanted to try 14 days free trial of photoshop express, but you took money immediately, why? Why I don't have 14 days? Is this possible yo return? I don't want to pay beforehand.

The "Bulk Create and Generate" option in Adobe Express is not working. Its stuck in the reading your layers. Any suggestions? 

Online search said to create a mirror image, upload the image and use the "flip" feature. I uploaded the image but there is no flip feature to be found on the site.

Herunterladen funktioniert nicht... brauche dringende hilfe

HELLO, MY ADOBE EXPRESS IS NOT LOADING ON MY WINDOWS COMPUTER, OR MY OS TABLET OR MY ADRIOD PHONE. I'VE TRIED ON MY COMPUTER WITH WIFI, MY TABLET THAT USES CELLULAR DATA AND MY PHONE. IT WILL NOT LOAD UP ON ANYTHING. I WENT TO THE CHAT AND TRIED RESTARTING THE APP, RESTARTING THE COMPUTER, CLEAR CACHE "BROWSING DATA" WHICH WAS EVERYTHING IT TOLD ME TO DO. I AM ALSO UNABLE TO SPEAK WITH A REP. IS THERE AN OUTAGE OR WHAT? WHAT IS GOING ON?

I've never had trouble with this App, but all day, today, it will not load photo searches, or it will load a few then go blank. And, it will not download. It gives a blank box. Have done all the usual things -- look for update (none found), restart app (several times to no avail), restart phone (numerous times, still nothing). Anyone have any ideas? This has been such a great App and tool, and I pay for Premium to avoid unnecessary issues. Getting a little frustrated. This used to be so reliable.    {Mod Note- Title has been updated by the Moderator}

I was using the app and all of a sudden it will no longer load. I was using it for work so if this bug could be fixed quickly that would be great! 

Everything I've saved won't load unfortunately. I have saved templates I use for social media daily, hopefully this is fixed soon.

Have been having issues with the app crashing after ever once to two edits i would make. Not nothing will load at all so I'm unable to finish my project.

TECH TEAM, ITS BUSTED PLEASE FIX IT ASAPThe create menu is not loading the document types.  Im unable to create new webpages. Please fix asap 

I spent an hour working on an image and I can't download it. It froze at 90%. When I closed out the project it shows a blank page. I tried downloading from the content page but I end up with blank page in my photo app! Help!  EDIT(2025/09/06): Ok, the problem fixed itself. Apparently it was something on Adobe's end. Found out through their subreddit page. I didn't know they had a system status page 

My files are always there when I sign in.  Keep getting error to try again   Screen shot attached Cleared history and cache -Tried different browserchanged password Need to access to work Cannot access adobe express my stuff for hours   

The app will not let me save or download, templates are not loading. Fix your app. I'm paying for something that doesn't work and you will lose a customer if this not fixed by AM tomorrow. Not putting up with this, there are lots of apps out there.

As of Sept 5 10:36pm adobe express is not working and is unusable. Please fix this issue as I use this run my small business online and website posts. 

I have Adobe Express through work and a personal subscription. I can get into my work account just fine, but when I log into my personal account my files aren't there and I get the message:"Something went wrong - Please refresh Adobe Express." I have refreshed it, closed the browser, and restarted my computer and am still having this problem. I have a major project I need to finish tonight and would appreciate some support! My previous chat did not resolve the issue.

Extremely urgent and important for me to be able gain access back to my files and project.  I have almost completed my big project of the year and it must be finished by Monday.  I have 100's of hours in this project. The program froze mid typing and would not restore.  I closed it out and restarted it only to find that an error code replaced my prject telling me to return to hompage and try again or restart program.  I did both several times and nothing is working.  Need this sorted out and fixed ASAP.  It will be unacceptable to lose my work.

Adobe isn't loading. Can someone from tech please communicate with us an update!!

Hello Adobe Support,I’ve been using the Animate from Audio tool in Adobe Express successfully in the past. However, after clearing my browser cache and history, the tool no longer loads. Instead, I only see a white screen with a message saying “Enable JavaScript,” even though JavaScript is enabled and other Express tools (like Remove Background) work perfectly.Here are the details:Browser & Version: [insert e.g., Chrome 139 on Windows 10]Tried Steps Already:Enabled JavaScriptCleared cache and cookiesDisabled all extensionsTried incognito/private modeTested in multiple browsers (Chrome/Edge/Firefox)Result: Animate from Audio still does not load (white screen), but other Adobe Express tools work fine.It seems the issue began right after clearing my cache/history, so it may be related to session data or feature flags being lost. I also noticed multiple other users in the community are experiencing the same bug.Could you please confirm:If this is a known bug being investigated?If the f

Good Morning, Is anyone else experiencing the Your stuff files not loading and just being a blank grey screen. I've tried all platforms , even the app  

I can't add any objects it keeps crashing or the image won't upload, I've tried using different images and nothing..