Bug Reports

 "We're working on your file, you'll be able to download it soon" Kind of this error I have received when Itry to download my file

It is not giving me an option to post to another facebook page... No edit access.I've done all the trouble shooting...  This is day two of this issue for me 

Hey, so i tried everything: update, clear cache, uninstall and install back, install an apk version, EVERYTHING. Yet when i try to install a project of mine it prepares it normally and when it downloads it it stays at 0%, i have the internet connection, it works and everything so i dont know the reason for it, please help 

Help. I can't access any of my "recent" files. I get this on my phone.  

I had a very large project, map and brochure. 17" x 22" I had to do some corrections on the map, with added roads. It is a rustic, comic type map. The lines I chose would not download in PDF form. I had to change the line choice. Took hours to figure out the problem and very frustrating. Just an FYI.

I was invited to collaborate but the Adobe link shows 404 and the back to home button doesn't work. Tried on multiple browsers and computers with the same problem. I'm using InPrivate mode with a fresh Edge version 132 installed on Win 11. Here are the linksAdobe ExpressAdobe ExpressAdobe Express 

Hi, I can't download my work and make it as a PDF documents. Everytime i try it says 100% complete but nothing appeared. Thank you

Más de un año y no han podido solucionar este problema y es frustrante, afectan en el flujo de trabajo, cuando estamos pagando por un servicio que no funciona! Desgraciadamente nos amaran con la suscripción anual y no tengo de otra que usar por lo que ya pague pero es un verdadero problema! Ultima vez que uso expres. tengo que rehacer todo en canva!

I can't download my file, in PNG, PDF, or JPG format. I am being offered options to share on social media, but all I want to do is download the file, not share it.

Hello, I have been trying to put a video together and after uploading, splitting, etc. it will randomly stop working, load for a bit, then completely stop working for anything - will not load the video bits, will pop up red cloud in top left and red exclamation in top right. This occurs after I have been working on it for 20+ minutes. I have checked my internet, tried different browsers, and every other trouble shooting solution I can find. I have tried all day with no luck. 

hola !! no puedo conectar mi facebook e instagram a adobe , ya vi el video y tampoco resulta .-  me gustaria usar el calendario personal ya que soy creador de contenido y tengo 3 cuentas que llevar .- que solucion me recomiendan .- grs   

The font's I've been using for a while now aren't loading in. The text remains a blank box. It also shows as a generic font in the Brand folder. It makes Express highly unusable. Is this a known issue with a fix? 

My students are building websites with Express. We did a review of their progress and we noticed that for some their custom theme they created is changing the fonts when they publishthe site. I saw a few other people had dealth with this bug in 2023 but not clear response on what the solutuon is. I attached a screenshot of what we see on the editor vs. what the published site looks like.

Ich fürge ein Bild in Adobe Express hinzu aber der Button "in Photoshop bearbeiten" wir nicht angezeigt. Dieser Button habe ich direkt in der Anleitung von Adobe endteckt. Habe die Adobe Creative Cloud. Vielen Dank für die Unterstützung.  Beste Grüße Matthias 

Same issue here.

Dear Adobe Support,I am experiencing persistent issues while using Adobe Express, despite having an active Creative Cloud All Apps subscription.When trying to use two free stock images, I received the following error:"We're sorry, there was an error licensing your stock assets. Please try again in a few minutes." (Original: "Tut uns leid, beim Lizenzieren deiner Stock-Assets ist ein Fehler aufgetreten. Bitte versuche es in einigen Minuten erneut.")In addition to this, I am unable to save my project as a draft. The “Save as draft” function does not work and appears to be affected by the same issue.The browser console shows repeated 503 Service Unavailable errors from spark-content-publish.adobe.io, along with JavaScript exceptions like:TypeError: Cannot perform TypedArray.prototype.slice on a detached ArrayBufferI have attached screenshots showing the error messages and console output for reference.Please let me know how to resolve this issue.Best regards,Olga

Hoje fui obrigada a fazer a atualização do programa. Agora alguns arquivos sumiram. Onde posso localizar. Não gostei da nova versão do app.

If you type in, "woman heinie," it will feature inappropriate content and will not be blocked by Adobe's word filter. I am not going to post an image, for obvious reasons.

I noticed today that if you create a template through share with the document you would like to create a template from open, you have these template options available:However, when you use the 3 dots without opening the file, you have lost the ability to create locks, etc.and you only have the following options:Shouldn't template options be the same in both areas of the app?

Hey everyone, I've never had any issues downloading the Instagram Stories I've designed on Adobe Express but recently I've been getting the download error message below. Strange thing is, other people I've asked for help are able to download this exact file from their laptops. Checked the fonts, layers and resized images (all photos are mine) to ensure the file size isn't too big. Also cleared by cache after checking other discussion threads. Any idea what's wrong?  

数ヶ月前に作成したファイルを開くと一部テキストが消えていましたレイヤーを見ると白いレイヤーがありそれが消えたテキストレイヤーのようですが何をしてもテキストが表示されませんフォントや不透明など見ても問題なさそうです また新しくテキスト作成しようとしてもEnterを押すと消えてしまいますどうしたらいいでしょうか？ 

I've been trying to use the animate a character feature but it doesn't generate anything, whether i record or upload an mp3. pls help.

When exporting a presentation to PDF, lots of visual glitches/disappearing happens with random assets.

I noticed the image I was using has a super agressive issue with colour banding, and I went back to check the image on my computer, and comparing the two is like night and day, it seems like it's trying to compress it but failing really bad. Editing this image is literally the only reason I have paid for Express, and learning that the issue with the image is Express butchering it when I upload has been very unfortunate, so I was wondering if there was any fix or workaround to actually have it turn out well. I've tried on my browser and also in the app and nothing changes between them

I composed my video, all working fine in timeline, I come to export and initially some images show up as they should. They then disappear halfway through a scene and are replaced by a white box. I opened a previous project that I had successfully exported a few months ago, I exported this again today to check if the same thing would happen on exporting this one. There same problem occured with this file which was previously absolutely fine, so the technical issue is therefore at Adobe's end, there is a bug in exporting, but when will it be fixed?