Bug Reports

I have been receiving the error shown in the screen shot below for the last two days every time I attempt to upload media to a post in the Adobe Express Scheduler. It is taking 7-10 attempts before the media will upload successfully. I have closed/reopened the website, cleared cookies, rebooted - none of these steps has any effect on the issue. The issue is also occuring on my iPhone Adobe Express app. I have never encountered this issue before. This is having a negative impact on my posting schedule and becoming very time consuming.  Is something broken? Please advise and resolve. 

so when i import any asset from adobe stock or my computer, it should be put in timeline where my playhead is, but it is covering the whole timeline, so each time i have to split when i import anything in the video

I am unable to see or change text in any of my files. I get nothing but the spinning “loading” icon. 

« Les polices Helvetica Neue LT Pro et Neue Haas Grotesk sont activées dans Adobe Fonts, accessibles via "Essayer dans Adobe Express", mais toutes les variantes apparaissent grisées dans la bibliothèque de marque sous Adobe Express (compte Éducation, macOS 10.15).

Just create a video which have GB’s of video layers. The optimization and rendering of video is fine while its doing on web , but when it gives browser the downloadable file , the rate of download is around 50KB/s , which is around 6 hours to download a GB file.

I normally copy text from other Express webpages or word documents.When pasting into Express it will normally retain the paragraph formatting which means I can add elements within the paragraph (images, headings, videos).Recently this has stopped. Which means i need to paste each paragraph seperatly if I want to be able to add elements within the text. Can you please revert this change as it adds significant amount of time.

Been having isses with the app last couple weeks with the videos once downloaded in a project not loading....just the spinning icon....very frustrating when attempting to put a video project from multiple clips together...some load just fine while others don't....please advise.....screen recording attached...app is up to date....using A Samsung Galaxy Note + .... Android 12 operating system.

När jag skapat en swipe med flera bilder för till exempel LinkedIn, så blir foton på bilder pixliga och suddiga när jag exporterar till en PDF. För att gå runt problemet behöver jag istället ladda ner bild för bild i en PNG eller JPG, i dubbel storlek, för att sedan konvertera alla bilder till en och samma PDF. Det har alltid fungerat tidigare att exportera direkt till PDF utan att kvaliteten påverkats, men denna bugg har uppstått och hållit i sig de senaste tre dagarna. Kvaliteten på bilderna håller vid export till PNG eller JPG, men då vi vill kunna ladda upp dokument som PDF på olika plattformar är det viktigt att vi kan exportera även till PDF utan att kvaliteten försämras. 

When I choose from quick actions the option to Caption video, it loads for a moment, then just takes me back to the home screen. There is no explanation as to why it won’t complete the action.

I generate any image in text-to-image, it generates 4 options. But there is no download button at each image on hover, or any toolbar to download the generated images.Adobe, fix your bugs!Clearing cache and incognito mode doesn't solve the problem.Using chrome last version, windows 11.  

At new adobe express, I asked to remove the small object from the image, and it keep replacing the object with another one instead or simply removing the object. Generate more options keep adding more versions of the small object, and no option has the object removed.Your remove tool is broken, Adobe…  

Using Adobe Express online and app, using color picker for image shadow change color it freezes all browsers and app. Using Windows I have to force shut down the browsers (Chrome and Edge) in device manager. Changing the color with the Adobe given swatches are ok, just the color picker freezes everything. Using Windows 11, Chrome, Edge browsers and chrome app

When trying to change the font, the “College” font tab shows me the message, “No Fonts Found”. This is the only section of fonts that show this message, and this is the first time that this has happened. I opened a new project and the error stayed. I refreshed the page and nothing changed. I use a school account for my work, so everything should be available.  

Very frustrating. I am putting together a Town Hall video for a large audience, in two days. I spliced together multiple videos in a project and was able to download with no issues. I made changes and now I'm unable to download the file no matter what i try (clearing cache, different browsers, different wifi, VPN on and off, using app and web, restarting, incognito mode). I receive the error message "Download failed. An error ocurred while downloading your file. Please try again." I am super disappointed I spent hours into this project, using Adobe Express for the first time. Why is there no fix for this? It's a joke and now I don't have a working video and won't be able to use the one I downloaded already so can't meet the objective. 

The Remove Object option only works about 10% of the time, at best. Mostly, it just shows the brush size option, but won’t actually allow you to even brush the object to be removed. This is on iOS (latest version), btw.

your recent modification asking whether I want to do another background removal is useless and injects an unnecessay step. If I want  to do another I can simply upload a new image. Remove this inane step..

Unable to start a new project.Looping w/o opening a new project

When I open things on the app and it has lots of things on the design it crashes

I am an Airtel customer and recently redeemed my bundled 12-Month Adobe Express Premium benefit via the Airtel Thanks App. During the account authorization redirect, the token was mapped to an incorrect email address that contains a typo, and I do not have access to it to receive the OTP. Front-line chat support directed me here for a backend engineering override to sync the token. I am ready to provide my Airtel mobile number, the incorrect email, and my correct Adobe ID via private message to a Community Manager.

All my adobe express files/ projects have disappeared. I have refreshed, logged in & out, and tried different devices, and I cannot see any of them.  

Already described it. Been reported by others multiple times. Still not fixed. 

i am trying from both the devices from PC and mobile too but the same error is appearing, the video is not even that heavy, if you cannot able to handle such tasks then dont advertise and create such features and take our hard earned money 

Whenever I select Download and select multiple pages to export as an animated gif, the resulting dimension size is different to the set dimension of the pages. Not sure why this is happening. Single download works fine, just when bulk downloading. Ex. a 728 x 90 pixel animated banner = becomes 1254 x 156 pixels I also cannot select quality (Small, Medium, High) in bulk download (Selected pages and All Pages)