Bug Reports

Impossible aujourd'hui d'ouvrir mes fichiers de travail vidéos. De plus, hier je n'ai pas réussi à télécharger les vidéos finales.Cela m’indiqué téléchargement impossible. 

Both team users get an access denied message when trying to generate video in Adobe Firefly. We have credits, we have logged out an logged in, we have contact support multiple times, we confirmed we are using the team account. Please help!! 

HI here, I hope that this message finds you wel. Just tried for couple times and the same message i poping up. Can't loadWe can't display the generated image.You can edit and try again.I hope that you n help me with this issue. P.S. Just one more question. I have creative cloud account for years and it said that I have 1000 credits but sometimes doesnt let me using them and keep repeating that I have to subscribe to one of the plans. I have used some and now have 984. Please help 🙂Kind Regards Zeljko Glamocanin

When generating an image it takes forever to generate or to show in the main page.The image does show up in Generation History in the CC App.Gemini 3.0A number of people, on the Discord meeting at 4pm Irish time. noticed something similar. They noticed that the image didn’t show up unless you go into your CC App or hit refresh several times. After hitting refresh a number of time, the image eventually shows up. Credits are deducted each time I hit generate, when applicable.   

I am trying to edit an image in firefly and it will not upload the image. I click to upload select the image I want and click upload and it does nothing

can you do typical text based aspect ratio? like 16:9, 4:3???No one can understand what this is.

Basically while it does generate images, albeit a lot slower than normal. But even after generating only shows loading gray color rectangle and you can’t generate new image unless you refresh the page. Only reason i know it generates is you can see in the generation history.  Edit: It is same in both Firefox and Edge.

I have been using the Firefly Image 5 Model and uploading a ‘Reference Image’ before entering my prompt Today when I tried to upload a Reference Image, I received the error screenshot below, saying the image has Content Credentials and cannot be used   I went in and tested several images that I have used in the past as Reference Images within the Firefly 5 Model and I got the same error now, despite using them successfully in the past. I also logged out of my account/logged back in and tried changing the file extension and color mode. I have attached the reference images I was attempting to upload to this ticket - but as I said, it gives me the same error regardless of what image I use. 

nella pagina iniziale appare carica, vado all’immagine ma non me la carica per modificarla

open video generatorattempt to upload frames or reference images using any video generation engine.“this image has content credentials that indicate it cant be used with generative AI features” error message appears no matter what image you use. worked for the majority of day, stopped working completely after about 5 video generations 

Partner models are not generating any content with my new Firefly Pro Plus trial account.Affected services:- GPT Image- Kling- VeoSymptoms:- Image generation fails- Video generation fails- Audio generation failsBug: something went wrongError:408 Request Timeouttimeout_errorsystem under loadTroubleshooting:- Tested on Brave, Chrome, and Edge- Tested on desktop and mobile- Tested on Wi-Fi and mobile data- Adobe native Firefly models work correctly- Another Adobe account works correctly on the same devices and network- Partner models generate successfully when I am signed outPlease verify my Firefly AI entitlements and partner-model access.

I would like to get my credits restored

The video has been generated but you cant view it and once downloaded it says it cannot play. This has happened multiple times and you still use my credits! 

My credits are being used up by videos that are not generating. For example, it generates as an error and does not provide an updated video but still takes 400 credits away from me.

i purchased plan of Adobe CC and not able to make any video on adobe Firefly, error was shown and my credit is gone and become zero 

i was trying to subscribe but it refuse from Ethiopia 

No firefly, primeiro que não aparce meus créditos generativos, e quando eu coloco uma imagem criada pelo próprio firfle como refência de estilo, a iA já não renderiza mais os resutlados, dá um erro e um botão de "tente novamente", mas nunca funciona. Isso também serve pra quando carregamos uma imagem como referência de composição.  Acredito que possa ser algo relacionado à minha conta, já que também parece ter algum bug de perfil.

I’m having an issue with Firefly video generation today. No matter which video model I select, every generation attempt fails with:Something went wrong — Please try again later.I checked the browser DevTools → Network to see what is actually causing the request to fail, and the response shows:error_code: "timeout_error"message: "system under load"So this doesn’t seem to be related to the prompt or reference images. I tested different models and inputs, and the same timeout error keeps happening.Has anyone else experienced this today, or knows if there’s an ongoing issue with the generation servers?Any help from the community or Adobe support would be appreciated. @Oh.N8 , @Rose DV , @Tarun Saini , @Kartika Rawat , @Hajar Toutsi

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Hello. I have a problem with video generation in Adobe Firefly.Adobe Firefly Video Model works correctly, but all Partner Models fail to generate video.I tested:Google Veo 3.1 Fast — error Kling — error Luma Ray 3.14 — error Adobe Firefly Video — works correctlyWith the Partner Models I receive the following message:“The server was unable to process your request. Check your internet connection and try again.”My internet connection is working normally, and Adobe Firefly Video generates successfully.I need to use the Partner Models today. Could you please check whether there is an issue or restriction with Partner Model access on my Adobe account?Please also confirm whether this is a known service issue and provide a solution or workaround.

no esta el asistente ia 

I have been doing some testing over the last week, regarding the continued “Something Went Wrong” error. Running the exact same prompt on the exact same image, with the exact same model. Some days, there is no problem. Other days, i get the error. There is no other explanation except that Adobe shut it down when there is too much load on their servers.I do not think its fair that the employees who respond to bug reports keep pretending that this is a user issue, when its very obvious that this isnt the case. 

Open for VotingЯ згенеруавала 5 відео не одне я не могу завантажити, не працюе функція з створення відео а з мене зняли всі кредити а відео я не отримала. Поверніть мої кредити, програма не працюе0 відповідей 0 переглядів

I have tried to use "pixel art", and Firefly often returns a "Can't load... safety issue" (see attached screenshot). When I take out the word "pixel", even using the same prompt, it generates properly.   Examples: plumber wearing blue overalls, a red shirt, and a red hat, in pixel art An Italian male plumber wearing blue overalls, a red shirt, and a red hat, pixel art side-view of a blue hedgehog, comic style, pixel art