Bug Reports

I wasted points processing 5 images to be cropped and they never became available for download. I want my points back 

Hi,  When I want to use Topaz Astra upscale 4k in Firefly boards I get fails only. I see this for a long time in my board and after a while it is disappeared and also I don’t have an Upscaled video in my board. It takes credits too. When will this bug finally dissolved? Like this it’s impossible to use inside Firefly.  

Firefly video clips are not loading and are creating jumbled speech missing words, 

I’m experiencing an ongoing access issue with Adobe Firefly. For the past ~1 week, Firefly image generation fails across different models and shows the message: “Can’t access — Sorry, Adobe Firefly isn’t available in your region.” At the same time, Generative Fill is also not working. Firefly should be available in my region, and I have used it successfully before. I’ve seen this issue once in the past as well — it later resolved — but now it has returned and has been persistent for about a week. Could you please verify my account’s region/eligibility settings and investigate why Firefly and Generative Fill are being blocked? 

Firefly Video Not Generated but credits still being used.Credits being taken out of balance when there is an error and video is not generated.Message says please try later but the credits are being used up.Please reimburse credits for videos not created. 

Ich schriebe hier weil auch die Link zum “Programmfehler melden” nicht funktioniert und mich immer hierhin bringt.Das Problem: Die Funktion mit dem Upload eines Kompositions- bzw. Stilreferenz funktioniert nicht mehr. Ich nutze Mac OS 14.8.4, Firefox 148.0 und Firefly Image 4. Die Funkton ist auch in keiner anderen Firefly Anwendung funktionsfähig. Ich hoffe dei o.g. Probleme werden zeitnah behoben.Mit freundlichen Grüßen Ein unzufriedener User

When using Adobe Firefly's video translation feature to generate dubbed multilingual audio, the generated TTS (text-to-speech) audio overlaps with the next cue audio and is also sped up unnaturally to fit within the original segment duration. This makes the output unsuitable for any professional or production use

I’m trying to upscale a video, but the generate button is greyed out, in spite of having enough credits and trying all the different possible settings. Using the latest version of Chrome, and attempting it with several video clips under 20 seconds long with no luck.

I paid for Firefly monthly credit plan and upload 3000 px on long side for reference image but generated image is only 900 to 1100 px on long side when I download it.

Got Adobe Fi sub.Was showing 800 credits but couldn't generate video "insufficient credits".Reinstalled and resigned in - no changeAble to make 5 second vid next day now I have no creditsI am frustrated because I am paying for a service I can use

I am generating a video in Adobe Firefly using generative AI Veo 3.1 Fast and it has been running for more than 20 minutes without generating the video

Hi FireFly team,I’ve identified a bug regarding the credit system in your product. Although the account is granted 10 free credits, they are often not deducted after use. (You can verify this by checking the generation history and credit balance on my account as of 28.02.2026).Additionally, while some models correctly trigger a premium paywall after a certain point, others (such as Google and ChatGPT models) allow for continuous generation without restriction. If this is not intentional, it could lead to significant resource loss for you.For reference, I have managed to generate approximately 25 images despite having a 10-credit limit, and my current balance still shows 9/10.   

firefly ne fonctionne pas depuis ce matin, impossible de generer quoi que ce soit

in image to video mode, I should see the option for first frame and last frame upload, for me only first frame shows up. This is the case for all available models 

Trying to download a generation, the download never comes through.  Also, it is very difficult to access previous generations, they do no show up in generation history.

noting really need to add to detail… and I don’t want to waste another 200 credit just take a screenshot to not working again. 

ファイアフライイメージ5をよく使わせてもらっていますが、生成した画像全てにもれなくゴミが入ります。位置は必ず左下の角（10ピクセル程度）です。10ピクセルといえど、そこだけノイズの塊みたいなものがあると目立ちます。品質を保つ為、1枚ごとにフォトショップで消していますが、どうにかゴミが入らないようにできないでしょうか？お忙しい中恐縮ですがご確認いただけますと幸いです。 

This is awful. The command is to virtually stage a coastal theme room. Use this exact photo. And the generated image is moving walls of the structure.

Making short movie with real characters. Uploaded images with prompt. Says doesnt meet guidelines. No problem when i use Veo3.1 on other Platforms

not making video

my sora 2 in fire fly doesnt work i get a errror message

Trying to generate my first video and get the message: “Something went wrong, try again later”. Tried multiple times with same result.

The repeated command was to NOT Illuminate the garage windows…. repeatedly.  

I AM TRYING TO CREATE A IJSEM FORMATTED IMAGE, AND THE PROGRAM CONTINUALLY LEAVES OUT SECTIONS OF MY DATA POOL. 

I tried to generate a video using the AI Veo 3.1 and it used up my credits but didn't generate what I needed it to generate, the text labels in the video did not make sense and there were artifects.