Bug Reports

The AI generator is getting many of my requests BLATANTLY wrong yet I'm still charged credits for the mistakes. Sometimes there is no change made at all after editing prompts and I'm still getting charged credits. I’ll ask to remove a certain object from an image and the AI will either not remove it or if it does remove it it will add some other thing I didn’t ask for. I’m getting charged a lot of credits for the AI mistakes that I have to redo over and over again until I get what I was asking for or I settle for what I get. 

I used the Firefly upscaler 2X to bring the image to 6144x4094 resolution. I pressed the download button on the top right corner.  The image is saved at a lower resolution:  

Hello Adobe Team,I have identified the exact cause of the issue on Adobe Firefly Video (generate/video) using the Ray334 model: Single Frame (First Frame only): Works without any issues. Adding Last Frame: As soon as a second reference frame (Last Frame) is added, the system immediately throws the error: "Too many reference items. Please remove some and try again." / "Çok fazla referans öğe var. Lütfen bazılarını kaldırıp tekrar deneyin."   Troubleshooting steps already taken: Tested in Incognito Mode and cleared browser cache. Cleared and re-uploaded both frames. Tested with simple prompts. The Ray334 model appears to fail/block when generating videos using both First and Last keyframes together.Please investigate this issue with the Ray334 dual-frame reference feature. Thank you!

hi,   Few months back i faced video upscaled in in edge browser. now i’m facing this issue in edge, Firefox, chrome as well. I don’t understand. Features being removed and now this problem doesn’t get solved. Kling 1 year unlimited stopped without few months this offer. Topaz upscale is gone and can’t see it. 

I am having the same but confusing issue. currently have an annual Adobe Firefly Pro Plus subscription, which offers unlimited image generation at 2K resolution at no additional cost under the included plan benefits, including gpt image 2.5 (low/med/1k/2k). However, I am experiencing a confusing issue when using GPT Image 2.5 Sunburst and flair. When I select **2K resolution + Auto orientation**, no credits are deducted, but the output appears to be only 1K. However, selecting 2K with a fixed orientation, such as **16:9**, results in credit deductions and output image is 2K without issue (but credits charged even in unlimited category). Why does changing the orientation affect credit usage, and why is the output not actually 2K?Adobe, please resolve this issue as soon as possible or provide a clear answer on whether a fix is possible. My refund request deadline is November 1, so I need a definitive response before then.

I generated 5 videos using the Kling 3.0 Omni model, with each one consuming 125 credits. Firefly deducted 1,000 credits from my account, instead of the 625 that should have been charged. 

I shared a link to a video that I created using Firefly with a friend and they cannot get the link to open. I am trying to figure out why it won’t open--I have never encountered this issue before with shared links.

do NOT move the photo as i am cropping it!!!...it slides around as i try to move the crop cut line and is totally screwing me up...cut it out please (this is the only software on earth that moves the pic while your cropping)

Fireflyn generointi epäonnistui ennen kuin työ päätyi jonoon. Käyttöliittymän konsoli ilmoitti: Instances of "undefined" type are not supported. Sama virhe toistui sekä aloitus- ja lopetusreferenssillä että pelkällä aloituskuvalla. Generointia ei aloitettu eikä krediittejä veloitettu. mutta millää mallilla ei generointi onnistu ei video generointi eikä kuva generointiVoit lähettää Adobe-tuelle tämän:Subject: Firefly Video generation fails validation before submissionI cannot start a video generation in Adobe Firefly. When I click Generate, the request fails immediately with this console error:Error during validation: Error: Instances of "undefined" type are not supported.The job is never submitted. I reproduced the issue with a first-frame reference and also with the first-frame reference alone. The setup was Kling 3.0 Omni, 720p, 10 seconds, with audio disabled. The prompt was within the character limit. No credits were charged.Please investigate the generation request validation/sche

Ahoj,mám problém načíst historii výtvorů obrázků a nemohu generovat obrázky. Nenačítává se historie, abych obrázky vymazal. Můžete tuto chybu odstranit? Děkuji Hi,I'm having trouble loading my image creation history, and I can't generate images. The history isn't loading, so I can't delete the images.Can you fix this issue?Thank you

Hello Adobe Support,I’m trying to generate a 2D cartoon video in Firefly but I always get:“Something went wrong. Please try again later.”I’ve tried:• Clearing cache & cookies• Incognito mode• Different browsers• Turning off audio• Removing seed value• Shortening promptThis happens every time and I cannot generate any video.Please help resolve this issue. 

puse a reescalar este video y solo cambió el tamaño; el detalle y la calidad lo destruyo por compleo y además me cobró los créditos. 

i was just working it and everything got deleted, similar to this person’s problem:  this is my board…[link moved by moderator]

The video generator is not working, I have tried multiple prompts multiple AI models, the only one working is the Adobe one. I wanted to try to see how it goes, since I want to purchase it, but with that many bugs, it’s not a reliable app for my future project 

I’m genuinely frustrated with the recent changes to Firefly.I’ve been using Firefly consistently to create content for my page, and up until August, I was able to get reliable results using the same general workflow and reference images. Since the recent updates, that workflow has basically become unusable.I’ve tried adjusting my prompts. I’ve tried simplifying them. I’ve tried being more descriptive. I’ve even followed the positive prompting recommendations suggested by contributors here. The result is still the same: Firefly seems to do whatever it wants with the reference images.At this point, I’m honestly not sure what the purpose of uploading reference images is if the generated image is going to completely change the character’s proportions, features, style, clothing construction, or overall appearance anyway. I can provide multiple clear references of the same established character and explicitly ask Firefly to preserve those characteristics, and somehow end up with a completely

I have credits. Tried refreshing, tried using different clips one shorter and one longer, none are working. Even if the generate button works it just shows me an error but now the whole generate button is disabled for me  

Hi, I have been trying to create video but each time I have this error. Error: Can't load We can't display the generated video. You can edit and try again. I have attached a screenshot.Can you check what is going on?Thank you so muchSeverine

Why doesn’t it give me unlimited generations as advertised??

Hello,I would like to report a recurring issue with Adobe Firefly Video when using reference images for image-to-video generation.I am creating a music video using the Adobe Firefly Video model. Several image-to-video clips from the same project have previously been generated successfully.However, Firefly is now repeatedly failing on a specific sequence and displays the following error after the generation attempt:"Unable to display the generated video. You can edit it and try again."I have attached a screenshot showing the exact error.The START and END reference images are also attached.They simply show the same fully clothed adult male character in a cinematic close-up.In the START image, the man is looking downward with his hands clasped in front of him.In the END image, the same man looks directly toward the camera.The requested animation is extremely simple. The exact prompt used was:"The man slowly raises his eyes and looks directly at the camera.Static camera."Despite this, Fire

Firefly Video changes original frame colours to darker, orange tones despite prompt restrictions. Happens with multiple images. Tried different browsers + clearing cache. Other models work fine. Need reliable colours for paid commercial use.General settings used:Firefly video Resolution 1080p Aspect ratio: Widescreen 16:9 FPS: 24 Duration: 5 secondsStart + End Frame used, colour gets changed every time.

Adobe firefly does not work as it should be. After giving the prompt for video generation, it is taking much longer time to generate simple videos of 6 seconds. Many a times, afte giving the prompt, it freezes in this generating video screen. After refresh also same thing shows and nothing comes up. If I cancel it and re-write the prompt again to generate, still it stays and freezes in the generating video screen. It is very frustrating. Please look into it.

I activated a 7-day free trial of Adobe Firefly Pro Plus on October 11, 2026, and unfortunately, the service has been almost completely unusable.I've encountered several serious issues: The Adobe Firefly Studio interface constantly freezes. The entire page becomes unresponsive, sometimes even when simply moving the mouse or clicking a button. I've tested Chrome, Firefox, and Microsoft Edge, and the same problem occurs in all three browsers. Creating a completely new project does not resolve the issue. The application continues freezing, even in an empty project. Third-party image generation models fail. I've tested Nano Banana Pro, Nano Banana 2, and other available partner models with very simple prompts. They repeatedly return errors such as "Something went wrong. Please try again later." Many image generation models are missing from the model selector. The available models also appear to differ between Firefly Studio and the older image generation interface. Video generation

Yesterday i tried the first time to use not stock images for my graphic work for clients and instead using the AI for one picture. I wanted to have 4 women in superhero suit flying in the clouds, 2 women blonde, 1 bruinette and one dark brown haired.I had 25 credits left for Firefly and the result pictures are garbage. Either the are 3 woman all blonde or 4 woman 2 blonde 2 brown haired with deformed faces or 2 woman had 3 legs or one of the four woman had a blurry leg. And it eats all my credits for nothing. I ended up using the best and repair the deformed faces with a photoeditor.But i had similar luck with playground AI using diffusion or others. But the biggest issue is that Firefly eats the credits and the results are not usable. Is this the new AI rip off of Adobe?  

"something went wrong" message everytime I try to generate an image 

always receiving these message. the pic is of whatever size, i am getting this message.