Bug Reports

hi. I hope you are all fine.My concern is, Adobe firefly image editing options are not working, When I try they say, Try Later.Like, Remove bg, Fill and Extend Option, etc, no option is helping me except (Prompt tab) , when I try, a text shows up, there’s a problem, try it later. Thanks

I keep getting error while generating images (Something went wrong, Can't load) and my generation credits go down with each try. Why I am charged when i dont have the generated image at the end?

The link for buying a subscription doesn’t work. I’m in Poland.https://adobedealreg.secure.force.com/PartnerSearch?lang=en Output is 404: URL-адрес больше не существует Попытка доступа к URL-адресу, который больше не существует в системе salesforce.com. Возможно, данная страница открыта путем выбора прямой ссылки в приложении. Данная прямая ссылка может быть: • закладка на отдельную страницу (например, отчет или представление) • ссылка на отдельную страницу в разделе "Настраиваемые ссылки" вкладки "Начальная страница" или настраиваемая ссылка • ссылка на отдельную страницу в шаблонах эл. почты Если данная страница открывается посредством закладки, возможно, она перемещена. Обновите закладку. Если данная страница открывается посредством любой другой прямой ссылки, уведомите администратора о необходимости обновления ссылки. Если данная страница открывается посредством ссылки на корпоративном веб-узле, сообщите службе поддержки о наличии поврежденной ссылки, которая должна

Can't download my genrated images 

Hello,I attempted to generate videos in Adobe Firefly, but the generation failed due to a system error. No video was produced, yet my generation credits appear to have been consumed.Could you please review the failed generations and restore the credits if applicable?Thank you.

how to remove a project

I’ve been submitting a video to be upscaled, but when I click generate, nothing happens. Then 80 of my credits have been consumed, and then I cannot click "generate" button again.

I was doing generations and it started generating before I was done with the prompt. I canceled the generation in a second or so but I still lost the credits. I’d like my credits back.

My generation history is not loading up also generation portal is not functioning, everytime I enter even simple prompts it says sorry it cant be generated. Help me out….

Markierte Objekte werden nicht entfernt - Hinweis, dass man es später versuchen soll - bereits seit gestern so, mit diversen Bildern ausprobiert, kein Bild wird bearbeitet

I keep losing credits in generating videos when the AI crashes and I get no video. That doesn't seem very fair. 

3 x in Veo 3.1 I have had no results from simple prompts and credits have been deducted AND NOT AUTOMATICALLY REFUNDED . I have lost 1200 credits this way. Take care people 

adobe firefly all video generation ai tools are not working they just showing “somthing went wrong” any time.

I’m currently unable to upload photos to Firefly for editing, despite the service working for only about a week and a half. Considering the cost, this disruption is unacceptable. Please address this issue promptly or provide a full refund.

when you click the generation history, all the videos appear, but only a limited amount of images appear.  you can reverse the order and see them, but it still won't show all the images. it gets stuck.

It displays the thumbnail after I enter the prompt then just before I click download the page just bombs out and takes the credit off me. This is happening continually - MAC OS Tahoe. 

I don't understand how this is happening.It's been 2 days and it's still like this, now I have to go back to the web to upscale. It's really sad, paying for Photoshop and firefly to get a bunch of bugs. fix it!!

Suddenly, this afternoon, I was receiving pop up messages stating that images could not be saved and should be downloaded. I have downloaded and saved ‘Favourites’ to folders on my computer. Access to all other generated images is unavailable.

Check my videos, prompt copied from chat gpt-adobe firfly prompt,i given ENGLISH -OUTPUT VIDEO COMING IN CHINESE LANGUAGE345 CREDITS TWO TIMES DEDUCTED ,what i can doCAN I SHOW IN MY YOUTUBE CHANNELITS SHOWING WRONG FROM MY CHILDHOOD IM ADOBE’S USERCHK MY VIDEOS FIREFLY-CHK PROMT WHAT OUTPUT

The download function isn't working—I can't download images directly. I have to go to my history log to find and download past generations.

cannot add end frame for video generation in kling, kling omni or veo 3.1 fast, worked yesterday, also extremely slow if just using start frame

There is a typo in the word “limitations” in this webpage https://www.adobe.com/au/products/firefly/discover/benefits-of-generative-ai.htmlAnd in the same page, a space is missing after the period.Was this AI generated?

Starting yesterday, June 10, 2026, I loaded a highly cropped image from RAW to Photoshop Beta.  The image was small enough for a 2x upscale with Firefly Upscaler in the Generative Upscale sub menu under “images”.Firefly Upscale sent a message that there was a problem, not with the image, but, to “try again”.I’ve tried a number of very low resolution images, but, I’m getting the same message.  Firefly Upscaler is not functioning, but, the other Upscalers are functioning normally.  Topaz, under the same menu is working, but I preferred using Firefly.   

I would like an itemized list of my generative credits showing where i have spent them. I am not sure how i have spent them by only generating a few videos this month 

My generated video is in another language for which i cannot figure out which one. It is weird that before paying, the video was being done in a professional way. After paying my subscription, all is going upside down. I want a refund and wont ever use your software again.