Bug Reports

NOT WORKING BUT BURNING THE CREDITS.  

Hello, I’m experiencing an issue with Adobe Firefly Image-to-Video where my uploaded vintage personal photos are being blocked with the message:“We can't process this prompt because the reference image doesn't meet our User Guidelines.”The images are harmless family/archive photos with no inappropriate or unsafe content. I’ve already tried converting files to JPG, renaming files, cropping, removing metadata, simplifying prompts, and testing different browsers, but the issue continues.What’s confusing is that the same images work fine on other AI animation platforms. I’m wondering if this may be a false-positive moderation issue with older scanned photographs or archival images.Has anyone else experienced this?

Hy,If it’s relevant, I live in Belgium????Since this morning, I have been receiving this message: “An error has occurred. Please try later” even though I had been working “the prompt” via Chatgpt, copying and pasting it into Flirefly 4. (As I always had)Once I request to generate the image, I receive the same message.I have unlimited access to Flirefly4.However, it works when I use Gemini 3.1 and 40 credits.Quid?

i am trying to generate videobut after upload an image & click on generate buttonthen screen showing please try after some timeit also use my creaditit is a scameplease solve as soon as possiblebecausewe are working on a project

When I try to generate something using Gemini 3 I get an error message (Something went wrong), but the credits are used up anyway. It makes the feature practically unusable (and quite unfair for the user)

I am facing a repeated issue in Adobe Firefly where video generation fails with the message “Can’t load – We can’t display the generated video,” but my credits are still being deducted for unsuccessful attempts. This is unfair and affecting my work. Kindly investigate the issue, restore my deducted credits, and provide a permanent fix as soon as possible. Screenshot attached for reference.Yeh professional aur strong complaint hai 👍 

When I am uploding images into an exiting chat I get an error “ something went wrong” this is for the past 12hrs. I need to get these images edits asap Kindly advise 

Egal was ich in den Prompt schreibe es kommt immer der selbe Fehler: "Da hat etwas nicht geklappt - Bei diesem Bild ist ein Fehler aufgetreten. Versuche es erneut."Dabei habe ich eine super Internetverbindung und bin auch angemeldet. Habe es an unterschiedlichen Tagen ausprobiert und habe keine Ahnung woran es liegt. 

I am trying to edit an image by using aspects of a second reference image.  I uploaded the second reference image.  I see it clearly on my page.  Then, I click generate and the resulting updated image is exactly the same as same.  Then I look back at it and I see that my second reference image is not attached to the prompt.  I have wasted over 400 credits trying to do one simple update.  I have had this work before, but now nothing. 

I cannot upload pictures to edit. Help! - When I try, it lets me chose the image then returns to the upload page. I have rebooted, cleared my cashe and cookies, and everything else I have found as a possile fix. Help please!

Its giving me error, something went wrong but i just noticed even though its giving error but charging my credits for each attempt. need my balance back and fix the issue.

I have tried generating 4 different videos in firefly, non of them got generated. It used 1500 credits and no videos. It is still running and tells me to wait but nothing is happening.. its been working for over 24 hours now

I have already paid for the standard Adobe firefly, which gives me 2000 credit, which I haven’t used yet and it keeps on blocking when I wish to generate images 

It’s done one request and asking for it to do the same on another image, it just says “can’t load”

this was poor service.  im sorry but it says unlimited when i got this.  it should have no limits.

It displays the thumbnail after I enter the prompt then just before I click download the page just bombs out and takes the credit off me. This is happening continually - MAC OS Tahoe. 

my last 4 firefly videos are not downloading... the original portraits are not downloading... i tried to upscale to 4k but even that is not working... the last 16x9 also did not upscale to 4K and... in the mean time you have been eating my credits!

Hi everyone,I’m facing an issue while trying to generate a video from an image created using Adobe Firefly (with Google Nano Banana).I generated an image within Adobe Firefly itself, and now I want to use that image as the first frame to create a video. However, when I upload the same image, I receive the following error:“This image has Content Credentials that indicate it can't be used with generative AI features.”This is quite confusing because the image was generated within Adobe Firefly, and I expected it to be fully compatible with other Firefly features like video generation.What I’ve tried:Re-saved the image and re-uploading the imageEvery possible ways exist on internet.Unfortunately, the issue persists.My questions:Why are Firefly-generated images restricted by Content Credentials within Adobe’s own ecosystem?Is there a way to remove or bypass these credentials for internal use?Are there any recommended workflows to use Firefly-generated images as input for video generation?Wo

Firefly Video Not Generated but credits still being used.Credits being taken out of balance when there is an error and video is not generated.Message says please try later but the credits are being used up.Please reimburse credits for videos not created. 

Hi, I’m on the Firefly Premium plan. Whether I use my own pictures that I took with a camera, or my own Firefly-generated images, to use as a reference image in a video, I always get the error: "Upload another image: This image has Content Credentials that indicate it can't be used with generative AI features." Here’s a random image we took with our camera that still gave us the same error message:  I KNOW there is a workaround that makes it work for Firefly-generated images by clicking the “share” button and selecting “image-to-video”, but it still doesn’t solve the issue because: 1. It only works for Firefly-generated images and,2. Even for Firefly-generated images, “image-to-video” only sets it as the first frame of the video, but I can’t use it to add the last frame, and I can’t use to add more reference images.   

I created a short ai audio clip. I downloaded it to my laptop. It is only a link and I cannot save it as a file. I can’t send it in an email. How am I going to use anything created on this app anywhere else if I can’t save it and send it? I want to create something that I need to be able to upload into 360course training, but I just can’t figure this out. It’s just stuck here in the app and useless money spent if I can’t actually use it. A complete waist of time if I have to go and find another app to start over in. Anyone know how to work through this? How do I save it to my computer without it being a link? How do I send the audio as an attachment in an email without it being a direct link to my account?

Look at the reference Prompt and Image generated, Gemini or gpt could’ve eaasily done this Job, You also waste Paid Credits

Firefly image generation tried my requests and deducted the credits but provided no images. Please can you refund the credits I spent yesterday?

All videos generations are failing. giving me an error message