Bug Reports

Keeps generating the same image. like a loop! even though the description of the prompts are being changed. nothing is changed on the image it generates! WASTE OF CREDITS

I was in the middle of editing an image with firefly (Browser) and the page refreshed on its own and went back to a new project - erasing my history and my work completly

firefly gemini 3, 4K photo shows that uses 0 credits, but actually it cost me all my 4000 credits before I found it it still takes the credits. Just wanted to try

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I'm using my own generated images to try and use as a style prompt, but get the error message 'We can't process this prompt because the reference imagedoesn't meet our User Guidelines. '

When generating a video recently, the system continues to show generation screen without confirmation of completion of video. Generation can be displayed for hours. User has to manually stop the generation. No video is produced at times and credits are removed from account. Animated toy continues to display with no completion of task.

prompted a video. spent 1200 credits. gave me back a blank video. nothing played. credits back please

When starting generation, I always use our product silo shot as a jumping off point, wanting to be able to show it in environments that could help us sell more units as well as act as exposure for our craftsmanship. Most of our product deals with fabric and furniture, while it seems like firefly and the partner models do a good job, I find that if I make adjustments in the prompt, or even in the new-to-me tools (remove, generative scale, etc.) there is a massive quality lose between starting, the initial generation and the final result. I find that I typically need to make 3 to 6 adjustments for any given image that I generate. Regarding the upscale features, in my opinion they don’t work, period. Sure it may be adding more pixels, but it is insane looking at the starting off image to the final, most all of the detail gets scrubbed.

Hi,  When I want to use Topaz Astra upscale 4k in Firefly boards I get fails only. I see this for a long time in my board and after a while it is disappeared and also I don’t have an Upscaled video in my board. It takes credits too. When will this bug finally dissolved? Like this it’s impossible to use inside Firefly.  Title edited by mod

I attempt to edit a video I have created. I create unique prompts. the video doesn’t change.  

1. firefly web2. ... web and windows11 pro643. Type in prompt: "an impressive dragon mantis, the toxodera beieri, is seen catching and eating a beautiful butterfly"  wait. get disappointed. 4. Decent video generation.  received: something less quality than most the local run free models.  and yeah. totally attached the video.  hmm. trying out video generation. First one, horrid failure.  Asked it to make a video of "an impressive dragon mantis, the toxodera beieri, is seen catching and eating a beautiful butterfly"   I got a basic ass green asian mantis, holding a butterfly barely, and doing NOTHING with it.  I mean, it's a nice image.. Too bad it doesn't do anything.. LOL. (not really, the camera moves a bit, and the mantid's antennae and head move barely.. but yeah.)  So, did i do it wrong? Is there better ideas for prompting? All i know, is that being i can only use my credits for standard, if the second generation goes this way

İ bought the premium membership today but my image creating limit is seri please hrlp

This was the original.

when i want generate family staycation on some hotel, i cant generate, my promp is“A happy family inside a hotel bedroom smiling and looking around with subtle natural movement. The camera slowly pushes forward. Warm cinematic lighting.” and the picture showing parent and theire child looking the hotel room

All day, and yes, I mean ALL DAY. The same error reporting generation failure. This is discusting that I am being charge my hard earned money for a service that dose not work at all. Multiple diferent first frame references in combination with multiplu veriations of text prompts generated ZERO footage at all. 

When I click on “any” Effects . . . nothing happens! No error message! No “Effect” selected!

For the past 30 mins, all of the models are throwing me this message : “Something went wrongPlease try again later.” Tried different browsers and clearing cache, as well as with different images/prompts. Same issue. 

I'm struggling to generate videos as the system keeps saying I must try again later.  My internet is stable, with a very strong signal.  I can't seem to generate videos. 

Firefly pro user. it keeps happening randomly with no further context. this is ridiculous

Não consigo salvar as imagens geradas. Dá erro e pede pra tentar novamente e nunca funciona.

After I generate an image in any image generation toll provided in your software, it successfully generates the image but I cannot download it. 

i cant render anything nor can i edit any previously rendered images. I get an error everytime. It says i have credits and my internet connection is fine so i dont know whats going on.Edit

These are the images I’m trying to upload: This is Firefly’s response: Thanks in advance for your help!