Bug Reports

I generated a video from and image with Firefly and the video after 2 secondo changes colours to a very bright pink. Even tho prompt instructed not to edit colours. I lost 1000 credits to thisImage to videoFirefly Video generation tool . 9:16 aspect ration, 6 seconds long. 24fpsThe video start with roughly 1 second of good generation but then suddenly it just turns a very bright magenta color.Prompt specifically asked not to edit color

esse prompt foi gerado : A first-person POV shot from a surfer’s perspective inside a wave. The camera looks forward as a massive, translucent turquoise water tube forms perfectly around them. Sunlight glints through the curling water roof, with sea spray flying past the camera, creating an intense, immersive sensation of speed inside the barrel of the wave. Photorealistic, horizontal 16:9 aspect ratio, 7-second duration, high-end surf documentary style, 8k resolution, highly detailed water physics, cinematic lighting.mas não disponibilizou para baixar 

Generated about 6 videos before it stopped letting me download. The video continues to render. It still cost me credits despite me being unable to use it. 

I purchased the premium version, but the website throws so many errors that I can't generate a video from the prompt because it keeps having some kind of problem. The credits are downloaded, but the video isn't generated, so I lose money every time. I don't have any credits or video.

 Generated videos from generation history are not opening. Unable to use generated videos because they won't even load.

I get this error messageYet the image is 937x937 pixels. You are broken, nothing is working. No reference images are working. FIX THIS NOW

Something went wrongPlease try again later.This is the message I always get. I am unable to use your product. 

In the Firefly web interface, create a new custom model to be trained. Add the minimum amount of images to begin training (currently 10). Allow for Firefly to analyse and auto-caption the submitted images. When editing the captions, entering text will only be possible as a long string of letters since the empty space is not accepted as input. Using the mouse to place the cursor between words to add a space works, but the cursor jumps to the end position after every character entry, making editing tedious and long-winded. 

Понад 2 години не можу створити відео поше помилку, що робити. Кредити на балансі є , то в чому проблема? Дякую!

trying to create video with kling one video gets done but when we put second video it gives error atleast ten times then enerate the next 

There is no toolbar when selecting images, I want to edit parts of the image and I don’t know where to find the option since the toolbar isn’t appearing

i can't generate any images! trying since so long just tells me something is wrong and to try again

me han cobrado repetidamente creditos por videos que solo me arrojan un error y no se genera nada, se puede hacer un rembolso de creditos o algo ? porque me quedé sin créditos usando diferentes browsers, pensé que sería cuestión del mío, y anexo el prompt que usé. Create a smooth transformation video using the first image as the starting frame and the second image as the ending frame. Maintain the exact camera angle, composition, perspective and lighting continuity between both frames.Effect instructions:All objects that disappear (candles, plates, napkins, centerpieces, Christmas trees, garlands, lights, etc.) must first shrink extremely fast, compressing into tiny dots in 0.15 seconds before vanishing.Immediately after that, the new Christmas objects from the final frame must appear with a “POP!” effect, expanding from small dots to full size in 0.15 seconds.When the new objects reach full size, they must wobble subtly for 0.3 seconds, as if they grew too fast—a small, physical

Kling 3.0 fails with reference frames. Images upload correctly, but Firefly shows Something went wrong and the video is never generated.

Everytilme I try to upload a video or a photo to edit, nothing just happen.No error code, nothing. Reloading the page doesn’t change anyhing. That’s mainly why Firefly is one of the least reliable ai tool on the market.

video cant do

On Sunday, July 5, my monthly credits had just renewed, and I had 4,000 credits available.I generated two Kling Omni videos without audio. The interface clearly showed that each video would cost 375 credits, so the expected total cost was 750 credits.However, after both videos were generated, my remaining balance was only 2,800 credits, meaning 1,200 credits had been deducted instead of 750.I contacted Adobe Support, but they were unable to resolve the issue. They suggested that I had edited the videos or referred me to the FAQ, but I did not edit the videos. I only generated two videos.Today, July 12, my balance was still 2,800 credits. I generated another Kling Omni video. Before generating it, the interface showed that the cost would be 250 credits.A few seconds after clicking Generate, I checked my account and my balance had dropped to 2,400 credits, meaning 400 credits were deducted instead of the advertised 250.This has now happened multiple times. The credits deducted do not mat

I have ran this exact prompt in Kling on their interface and it works.Firefly lets me upload the images and tag them in the prompt. but as soon as I tag more than one image, the button goes grey.Maybe i am doing something wrong but I dont see any settings that would change it.You should also add the “Use as Start Frame” option to Onmi like Kling uses on their interface, but that is not the problem here.Thanks!--Matt

Partner models in Adobe Firefly are not working for me. The standard Firefly model works normally without any issues, but every time I select any partner model, the generation fails with the message:"An error occurred. Please try again later."This problem has been occurring consistently for the last 3–4 days.Here are some additional details: The issue affects all partner models, not just one specific model. The standard Adobe Firefly model generates images successfully. I have tried different prompts, including very simple ones. I have refreshed the page, cleared my browser cache, and tried different browsers, but the issue persists. My internet connection is stable. The error occurs every time I attempt to use a partner model. Could you please check if there is an issue with my account or if there is an ongoing problem with partner models? Any help would be appreciated

I tried to edit a render, like i have done many times before. Still using the same prompt that has worked just a few weeks back, but now i get error every time i try. No matter which browser.I try to change quite old user created renders.And i use this prompt:🔥 FREE RENDER PROMPT — v1 (FULL SYSTEM)This character is completely fictional and user created.[SECTION 1: THE CLEAN-EDGE MASTER RECONSTRUCTION — FREE MODE]Workflow Mandate: Evolution-Based ReconstructionRebuild the character from the ground up using high-poly ZBrush-style anatomical logic.The original render is a base reference, not a final blueprint.Do NOT simply upscale or clean —→ reinterpret and upgrade the character into a higher-tier AAA versionRender Engine8K Path-Traced Hero RenderOctaneRender surface physicsUnreal Engine 5.4 targetSurface FidelityReplace all flat textures with 8K material shadersHigh-frequency skin detail (pores, grain, micro variation)Natural tonal variation (avoid plastic look)Deep subsurface scatteri

I have a text to avatar that I'm trying to create and the Generate process keeps failing. I've tried twice now. And if that wasn't enough, in the process Adobe has forced me to use up all my A.I. credits and now I have ZERO. So I can't even do anything else until I hear back from Adobe.I created another text to avatar about a month ago and it went fine. Not sure why I can't do it now.PLEASE ADVISE.

Gostaria de relatar um problema que venho enfrentando com o Adobe Firefly na geração de vídeos.Utilizo a plataforma com bastante frequência e faço uso constante dos modelos Omni Flash e Aleph 2.0 para criar vídeos. No entanto, praticamente nunca consigo concluir uma geração utilizando esses modelos. Sempre que tento gerar um vídeo, o processo falha e aparece apenas a mensagem: "Ocorreu um erro".Esse problema acontece de forma recorrente, independentemente do prompt utilizado. Já tentei diversas vezes, em dias e horários diferentes, utilizando navegadores diferentes e verificando minha conexão com a internet, mas o resultado é sempre o mesmo: a geração não é concluída e o erro aparece.Isso tem prejudicado bastante meu trabalho, pois utilizo o Firefly com frequência e gostaria de aproveitar os recursos do Omni Flash e do Aleph 2.0 para geração de vídeos, mas atualmente esses modelos são praticamente impossíveis de usar devido a esse erro constante.Peço, por gentileza, que a equipe verifi

Firefly Image 4 (May 20, 2025)Brave browser :  v1.78.102Mac OS: Sequoia 15.5Submitted a reference image of several characters for examples already in the desired style.Prompt: One young black boy walks alone across a lush meadow on a bright, sunny day. Result: SEVERAL characters, most of which are deformed. Not useable without opening PS and editing out so much of the image, it doesn't even made sense to download it. Creating from scratch would be faster and produce better results. (UH OH!) My opinion about Firefly 4 follows. My frustration is evident?  Does not follow prompts. Spits out other than requested, over and over and over. The need for negative prompts is excrutiatingly still present. PLEASE DON'T ADD THIS!! I didn't ask for it. Where is it coming from? Why is it still so random? Why are the humans grotesquely deformed more often than not?  How many feet do humans have? Show me a human on earth with three feet, the third on a half-leg c

Hello,Firefly Image 5 in the web app (firefly.adobe.com/generate/image) ignores the 2K resolution setting today.Environment: macOS, Google Chrome (latest), Japanese UI.Date: September 30, 2026 (JST).Steps to reproduce:1. Open firefly.adobe.com/generate/image in a new tab.2. Before the first generation, select Model: Firefly Image 5, Aspect ratio: Widescreen (16:9), Resolution: 2K. The panel shows 2K.3. Generate one image and download it with the download button on the image.Expected: 2688 x 1536 px (this worked for me on September 29, 2026).Actual: 1344 x 768 px (1K). The generation still costs 10 credits.I reproduced this twice today with the settings confirmed as 2K before generating (once in the tab I had been using, and once in a freshly opened tab), so 20 credits were spent on images that did not come out at the selected resolution.This looks like the same issue reported earlier this year:https://community.adobe.com/bug-reports-403/p-4k-or-2k-resolution-images-is-1k-while-download

  Corrupted Fonts / imagery after Firefly RenderScreengrab of flat 2D Graphic Upload